Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up with this company mid nov/24. They were supposed to provide set services, and a new website. Mid December I received a link to the new site. I was extremely unhappy and sent email with my concerns. Saying it was so bad that if It was made right I would cancel. On a phone call with the company they said they would push back the bill date a week until they had time to get me a new site. Never heard anything, no site, and charged on 12/22 when they said I would not be charged until the 28th. I called twice to cancel. Put in my cancellation notice. Never heard another word, and was charged again another $428. Things after I cancelled twice by phone and once by email. This company continues to steal my money with no repercussions. Upon calling they say that have to review it etc. I ALREADY CANCELLED AND AM STILL BEING CHARGED!!! This company charged me $1300 and all they ever did was draft a horrible website that was never used. They literally stole $875 for me. Worst so company *** ever dealt with. Corrupt liars and thieves!

  Business Response

  Date: 01/24/2025

  Hi *******, 

  We are sorry to hear you have noy enjoyed your experience with Townsquare. after reviewing your account, it looks like you just spoke with one of our representatives to officially cancel your account. It looks like there was some miscommunication with the cancel request originally. I have reviewed the original email you sent to our company where you said you wanted the site completely re-done and would not pay for the site as is. I would love to discuss where we fell short and come to a resolution. 

  Customer Answer

  Date: 01/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. They have refunded me, and corrected the situation. 
  
  Thank you. 
  

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/7/2024 I paid $450 for website management and *** services. After I talked to the salesman who sold me this package I was told that a client *** would be calling to for new client onboarding. The new client *** called and this is when I was told that I paid for a new website package, to which I ***lied I dont need a new website and would not have signed up if I knew this. I wanted to cancel at this point but they told me they could still manage and create content for my current site so I agreed to proceed. Another week went by before speaking to the next client ***, *****, who told me the salesperson and first client *** were wrong and they wouldnt be able to create content for my site. It has been now been a month with them and no work was done.

  Business Response

  Date: 12/06/2024

  Hello, 

  We sincerely apologize for any miscommunication that took place during your time with us. After reviewing your account, it looks like our finance department has issued you a refund for the desired amount. Please let us know if you have any other questions.

  Customer Answer

  Date: 12/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:11/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been calling for over a month trying to get answers for the terrible performance of my website. nobody i talked to could answer my questions. i told them to cancel the service but they wanted to try to fix things. i told them they could but only if i will not be charged because im not paying for them to fix their own problems. they agreed but managed to fix nothing. they did manage to charge me for not only that month but another month on top of it. I have the phone call where they agreed to the free month recorded and prepared to present it to a judge if they decide try to make me pay anyway like the c*** company they are.

  Business Response

  Date: 11/22/2024

  We are sorry to hear you are not satisfied with our services. After reviewing your account, we could not find a cancellation request - if you are able to provide us with the date in which you requested to cancel and how (email, text, voicemail or phone call) we can look into this matter further and provide a refund. 

• Initial Complaint

  Date:11/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up with Townsquare, When signing up they told me that if i did cancel that the website would be mine at the end of the agreement. I Attempted to Cancel in October of 2024 and was told that I only get the Content and not the Website, also they failed to advertise for me properly on ******** and other issues where it took Months to square away or get access. Townsquare kept advertising Alarm System Installs which i told them that that i do not do those type of Installations and had multiple conversations regarding to stop advertising those categories and only A/V, Network, Home Theater, Security Camera's yet they kept going back to *************. I finally spoke with **** ******* the Director of Revenue Preservation and he agreed to refund me $1,000 and all the Content from the website this was around October 15th-18th, It now 11/11/2024 and I have received no refund and Multiple E-mails and Voicemails to **** ******* with no response at all. I had also requested a partial refund for the timeframe since I would not be using them for a full month and no response on that as well. All i am looking for is the content for my website, and a $1,500 Refund.

  Business Response

  Date: 11/12/2024

  Hello *******, 

  After reviewing your complaint and looking into your account, it looks like you have spoken with **** ******* recently where he has expedited the refund and transferred over all content. If you need further assistance, please reach out. 

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested to stop services of a website they created for us the last week of August for the month of September. We were on a month to month with no contract. The first of October we received a past due notice. I called and spoke to **** who stated he would close acct. Today, they've they withdrew funds again.

  Business Response

  Date: 10/30/2024

  We are sorry to hear you have not been satisfied with our services. Although we are a month-to-month service, we do require a minimum of 24-hour notice prior to your next billing cycle to ensure our automatic billing does not go through. If you are able to provide us with your original cancel request that had taken place prior to your bill date, we would be more than happy to initiate a refund. 

  Customer Answer

  Date: 10/30/2024

   
  I am rejecting this response because: Wednesday 08/28/2024 8:07am, I called to close the acct before the charges would occur for the month of September. I spoke with **** on the accounts resolution task line. He stated he would close the **** but would like to have someone call me to discuss keeping the acct open for no charge for a period of time to see if our finances improved. I never received a call. The first week of October I received a past due notice. I called on Monday 10/07/2024 9:54am and spoke to ***** on the accounts resolution task line. He stated he would have **** **** me back since he was the *** I spoke with previously. At 10:40am, **** called me back. He stated I agreed at the last call in August to one month free, which I did not. He stated he would close the ****. Yesterday, 10/29/2024, I found that I had been charged $324 by Townsquare yet again. I do not have anything in writing. Only the dates and times and names of people I've spoken to. I do not want their services. I would like a refund of the most recent charge. And I would like to not be charged again. Thank you 

  
  

  Business Response

  Date: 11/04/2024

  I would be more than happy to assist with this. Please send your full business name, the email attached to the account and phone number.

  Customer Answer

  Date: 11/04/2024

   
  Better Business Bureau:
  
  I have attached my information they requested to forward to Townsquare. I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:10/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****!!!This company will harass you until you decide to use them, they will promise you the world and give you a rock. My website was a copy and paste website that they done and has been a complete nightmare. DO NOT USE

  Business Response

  Date: 10/30/2024

  We are so sorry to hear this feedback and would love to discuss how we can improve moving forward. We have the ability to change and alter our websites until you are happy with the end result, and would be more than happy to completely redesign your site free of charge. If you would like to discuss this further, please give us a call!

• Initial Complaint

  Date:10/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They did not do what I paid them to do

  Business Response

  Date: 10/09/2024

  We are sorry to hear this, could you please provide us more detail in how we did not meet your expectations?

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am expressing my dissatisfaction with Townsquare interactive. I have lost so much money and potential business because of this company. I was promised so many things that they have yet to deliver I get nothing but excuses and they give me the runaround when I want to know whats going on with the advertising, when the commercials will air and a timeframe of when itll be aired. They seem to have no issue calling me nonstop for more money. It's been months and the only thing i received was an outdated website that sent the design for. The website isnt under the domain name that i purchased through a 3rd party and is not easily accessible. I was promised one week of radio advertising and still they have not aired these commercials. They have been relentless in their attempts to get more money for services theyve never delivered. They continued charging me and Id like to know for what? I feel I was misled they made promises that were not fulfilled. I had a plan in place for my business and was working on growing this summer during our busy season. When I received a call from Townsquare in June I thought great this was meant to be and exactly what I needed, but I was so wrong. Theyve caused me nothing but misery and money. Setting my business back to a worse place than it started. Ive been charged $900 and nothing to show for it I do feel like this is a scam. How can a company conduct business like this in good conscience, they are still trying to charge me without providing the services promised. I was caught off guard when they called and their offer was exactly what I needed (or so I thought). This was the worst investment *** ever made, and a waste of valuable time and money. Only to end up in a worse position than I started. I have paid $300 and they are now saying I still owe them $600 totaling $900 this is absolutely outrageous.

  Business Response

  Date: 09/19/2024

  Hi ******, 

  We appreciate you providing us with this feedback. After reviewing your account, I see we have multiple representatives working diligently to resolve this issue. We are sorry to hear you have not been satisfied with the services you have received thus far, and we are working to resolve this issue. 

  Customer Answer

  Date: 09/24/2024

   
  I am rejecting this response because:
  Since I filled the initial complaint I have been contacted by another business (Amandas Amazing cleaning) stating that they are seeking legal advice due to the fact that my website has over a dozen of their reviews posted to my website as if they were my own. The reviews clearly state that the customers are talking about Amandas Amazing cleaning and mentioned them by name in all of these reviews yet Townsquare has them all listed and advertised on my website and have refused to respond to me about the matter and the business is very unhappy about this. Additionally they still havent aired the commercial ad after all of this time its been months. Im beyond frustrated Im starting to lose my patience and now with the threats of this company suing me over Townsquares clear incompetence regarding posting another businesses information on my website is simply unacceptable 

  Business Response

  Date: 09/25/2024

  We have reached out to our team to remove reviews that are not related to your business. As mentioned previously, we have multiple representatives working on resolving the previous issues. We will ensure any reviews are removed as quickly as possible. 

  Customer Answer

  Date: 09/28/2024

   
  I am rejecting this response because:
  Its been months and the radio advertising still hasnt been aired the reviews are still on the website and I have lost revenue due to the time it has taken and still dont have what was promised for the money paid. I would like a refund at this point I still need a website built now 3 months later than I needed it to be available.

  Business Response

  Date: 10/02/2024

  Hello ******, 

  According to one of our representatives who you spoke with 12 days ago, he removed any reviews mentioning a different company, that were located on your reviews page. The representative also mentioned in this email that there are reviews showing on your homepage that are coming from Yelp - which we are not able to remove as we have no control over your Yelp profile. 

  As far as services you did not receive (radio advertisements), I have reached out to that department in regards to a refund. 

• Initial Complaint

  Date:07/29/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have hired this company to do my marketing for my small business. I am a Legal Document Assistant in **********. I am not happy with the services provided, but that is not the main issue. The main issue is this company violated California Law by presenting me as being an attorney. They presented and advertised my business in ways that violate California Code CHAPTER 5.6. Paralegals [6450 - 6456]. I alerted them to this error and to the law and they still advertised my business this way. I have tried to cancel with them and they have made it very difficult to reach them to do so. I am not asking for a return on previous months paid I am asking for a return of the $529 dollars that they charged me on 7/26/2024 which is after the first time I reached out to cancel with them.

  Business Response

  Date: 07/31/2024

  Hi ******, 

  We are sorry to hear this feedback and will be addressing these complaints with our team. After reviewing your account, we do not see a cancel request prior to your last billing cycle. Per your sales agreement, we require 24-hour notice prior to your bill date in order to stop any charges. If you have any documentation of when you originally requested to cancel (email, call log with dates etc.) we can send this to our finance department and process a refund. Feel free to give me a call or text to my direct line ************ if you have further questions. 

  Customer Answer

  Date: 07/31/2024

   
  I am rejecting this response because: I do not have a phone record of the call. I did send follow up emails to ************. I am wondering if you are going to address at all the times that California law was broken in the advertising you did for me, which is also part of the issue. I repeatedly let ******************** know that certain words such as lawyer, representation, ect. could not be used in advertising. I also sent the law code to both of them.Those words  continue to be used, which in essence makes your advertising not only useless but also dangerous. I could loose my license and be fined for every instance of use. I think this company knows what the honorable thing to do would be. 
  
  

  Business Response

  Date: 08/09/2024

  Hello, 

  We are sorry to hear this feedback - and our team has initiated a refund for your account.

  Customer Answer

  Date: 08/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. I did want to add that if you please see the attached you will file that even now your company is still posting that I am an attorney. This is very disappointing. Just from customer feedback please try to have your team understand the business they are marketing before doing something that could jeopardize a small business. 
  
  Thank you. 
  

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They stole my domain name they stole my ****** business account I gave them sensitive information they reached out to my contacts , started companies sold them to competitors, reached out to my contacts, paid them , I ranked #1 in new england, they used my online presents to sell work to competitors started business, there is so many people involved would of had my domain name on ****** business co? **** on ten years the made a lot of $ made them selfs owners of ****** business they were supposed too be managers, used s*** bags like them to hack my phone

  Business Response

  Date: 03/18/2024

  Hello, 

  We are sorry to hear if you have had a negative experience. We believe there may be some confusion and miscommunication. Townsquare does not steal domains, or any other business related belongings. We will not sell any business information to competitors. If you would like to discuss your campaign, we would be more than happy to set up a phone call.