Digital Marketing
Townsquare InteractiveThis business is NOT BBB Accredited.
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Customer Review Ratings
Average of 261 Customer Reviews
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Review fromRyan B
Date: 06/23/2023
1 starRyan B
Date: 06/23/2023
SCAM. Refuse to cancel my subscription. Being charged every month and have yet to be refunded. Calling my lawyer today.Townsquare Interactive
Date: 06/26/2023
Hello ****, Our company does not refuse to cancel services. We are a no-contract company, and our customers are free to cancel their account at any point in time. We just ask it is at least 24-hours prior to the next billing cycle to avoid you getting billed.Review fromDave Knecht
Date: 06/18/2023
1 starDave Knecht
Date: 06/18/2023
This entire industry is loaded with charlatans and money grubbing dirt clods. I have been at this since October of 2021 with zero success. I have been with Townsquare since April 4, 2023.Townsquare Interactive
Date: 06/21/2023
Hello ****, As we understand you may have been investing money into your business since October 2021, you have only been working with Townsquare since April 2023. These online marketing campaigns, especially SEO (Search Engine Optimization) takes more time than 2 months to start gaining traction and leads for your business. We are working on getting you to the top page of ****** for your services, considering you are in a competitive industry and in a population of over half a million residents, it does take time you get you ranking. We understand this can be frustrating, however, there are a variety of things you can do to help speed up the process. The number 1 thing being increasing your ****** My Business reviews, seeing your reviews take up around 70% of your online rankings. If you have further questions or concerns, please email ********************************************* to speak with a representative.Review fromChris L
Date: 05/10/2023
1 starChris L
Date: 05/10/2023
This company did more to degrade my business than build it I was sold a package that was going to put me to the forefront for $400 per month compared to the $40 I originally paid I moved from first to 14th on ****** (was told I would be in top 3 with free updates and service. Found out there's no one to take your call and no return calls on issues to be resolved. This company has been a huge degrade to my business I've lost sales that I can't even calculate. I strongly recommend staying away.Townsquare Interactive
Date: 06/26/2023
Hello *****, We are sorry to hear this is how you feel your experience went. SEO services can take time before getting you to the top of ******* We would love the chance to better explain our services. Please email ********************************************* to hear more.Review fromNathaniel S
Date: 04/24/2023
1 starNathaniel S
Date: 04/24/2023
All the reviews are correct. This is a scam! $649 and I have nothing. I was told by the resolution team a member of management would reach out to discuss my case. I have not been contacted. I would like to speak with ********************* or ***************************** about my experience and find a resolution.Townsquare Interactive
Date: 06/26/2023
We are sorry if you did not enjoy your experience. We would love the chance to discuss a resolution moving forward.Review fromKevin T
Date: 04/06/2023
1 starKevin T
Date: 04/06/2023
After 2 weeks and $300 they gave me a website that looks like a 14 year old made it to impress his parents in 2 hours with toddler level grammar. I am not a computer genius in the slightest and made a much better looking website, fully functional for my roadside business in 2 days, not 2 weeks, 2 days. And the account resolutions specialists were nothing but rude, demeaning, and condescending during the entire conversation. They refused to give me a refund and kept delusionally comparing themselves to ******* for some reason? they must have some sort of grandeur complex with dreams of being ******* somehow, idk how that works but whatever. I just want my refund and they came off very scammy and I shouldve known better than to sign up. Be careful cuz they have the same sales tactics over the phone as those overseas call centers in *****, only American of course. All in all very scammy would not recommend. Stay as far away from this company as possible. They do not deliver what they promise and refuse to accept responsibility for their awful service by keeping your money and offering a free month of whatever they think theyre selling, but not delivering. If they think theyre selling websites and seo, theyre wrong. Make yourself a free website on Wordpress or weekly. Itll look much better I promise.Townsquare Interactive
Date: 04/07/2023
Hello ***********************, We are sorry to hear you have not enjoyed your experience so far. Our content and design experts are very tedious when creating websites, following the specific guidelines that perform best for SEO. Townsquare Interactive prides themselves in offering unlimited edits to allow any changes that need to be made to ensure you are happy with the end result. After looking into your account, it looks like your campaign is under review with the Account Resolution specialists. If you need further assistance please reach out to *********************************************Review fromVali
Date: 02/24/2023
1 starVali
Date: 02/24/2023
I worked 4 months with this company, no results, they just take my money and when i stop working with them,they never give me back my website, they cause just problems for my business. I send them emails so many times and now they block me.This company is a scam.I need my website back and i have no idea how i can proceedTownsquare Interactive
Date: 02/27/2023
Hello ********,Your domain transfer was initiated 3 weeks ago. We see that the domain still points to our TSI landing page. Did you get your domain? If not please reach out to ********************************************* We see that you did launch a website with us on Oct 5th and cancelled about 90 days later. A Search Engine Optimization strategy is a long term strategy. We see you had a couple page one rankings which is progress but the investment needs to be longer to gain ******** trust. We're sorry but 3 months it just not enough time. Also we would recommend gaining positive reviews to your ****** business listing which will certainly help. We wish you nothing but the best and hope you have a good week!Review fromKyle C
Date: 02/15/2023
1 starKyle C
Date: 02/15/2023
I was paying $600 a month, for 6 months with this company. This company in my opinion is a scam. I was told when I started using them to do my social media and SEO for ****** that they will recreate my website for me and if I ever decide to cancel and get it back from them, then they will give me it back when i cancel. But listen very carefully because they only give the "CONTENTS" of the website back and then u are expected to hire another company to rebuild your website. My representative said they do this because we are no longer paying for their service to market with townsquare. Also I was very displeased with their other services. The social media felt like standard templates that was not personal to my clients and it seemed like they took a specific template and used it for multiple or all of their clients. They also told me I can only focus on expanding in one city at a time or else it was going to cost more or i was gonna have to sacrifice some of my ************************************************** 10 key words for my ****** SEO and then guarantee 3 of those key words will be rated in top 3 on ******. Come to find out the key words they recommend you and get to the top are key words that are very uncommonly used by searching clients. One thing that should of steered my away from this company sooner is the communication with them. They tossed me around to 4 different representatives in my 6 months. They claimed to me that if I ever need to request anything to be changed or updated on my website it is free and they will take care of it. But they failed to tell me it could take 2 months to update, as it did for me multiple times, and after multiple reminders. After 6 months of service I had a total of around 800 viewers on my website. And a small handful of contact forms filled out on my website. most of them being other marketing companies telling me Townsquare team is doing a poor job marketing my company.Townsquare Interactive
Date: 02/16/2023
Hi ****,
I'm sorry you did not see value in your services. While you do own your domain (even if we purchase it for you) and the contents of your website, we do have in the contract that the website design itself is not transferrable. The reason is because it is built on our proprietary platform, which allows us to make mass updates as needed. The coding for the site would not work outside of our platform, so if you are moving to a new website provider, you do need to rebuild your site on the new platform. We follows ******** best SEO practices when it comes to helping your site rank. While you may see 10 keywords on your initial report(s), that does not mean you cannot/will not be found by a multitude of other key terms. We focus on terms that are most searched in your area. ****** advises to expand an area at a time to build credibility. Campaign success can vary based on different factors such as population, competition, online presence prior to starting with TSI, etc. We are always happy to review your campaign to change course based on your business needs. We are sorry to see you go and wish you the best of luck moving forward.
Review fromSteve Y
Date: 01/22/2023
1 starSteve Y
Date: 01/22/2023
If I could rate zero stars I would case they even care they ripped me off big time stole **** dollars from me 600 dollars a month great seo work and website development h*** I got a hole whopping -0 customers interested in giving a f&&&&@) they call a hole never not one time it also made me sic after all same review problems identical to the t I have posed a major threat to my sucess I almost lost my 60 thousand dollar truck and very nice place to stay over their bs fake carefree dont care about sucess 1 time in fact u pay price gouging amour to technology they have is destroying u as a hole h*** have an army ready to destroy u a start up business u know they lucky Im intelligent I wont back down after charging me **** dollars and nothing 6 months more payment s go thru and they get away stealing my money no excuse why I have no website that I payed to have designs so I canceled the second I seen the bad reviews then stupid ****** have the nerve put ************************************************ personally with and llc wtf I want ever done back and some some more for my almost 1 second always away from basically f ** u get the idea this close they have 0 concern if money tight u even tell them after u had the ********************************************************************************************************** cancel too anybody who wouldnt have to be really rich Im not the guy my business was beginning they new that and to. Have ur life just drive away in one night I tell them very next morning they go next week to next month want ************************************************************************************************************************************************************** owing thousands F off Im so finding myy try business in success land ohhhhjjjnim so fing mad I ??can bearly hold back from swearing eleven million times ohhhhjj Im in a situation were money tight again all it does is make me so madohhhTownsquare Interactive
Date: 01/30/2023
Hi *****,We have looked over your account. It appears you have a past due balance for services rendered on July 7th and August 7th for $349 a piece which would be $698 total. We do not see a cancellation on file until after you August 7th bill date. If you have proof with phone call or email that you in fact did cancel services before July 7th please reach out to *********************************************Review fromJonathan C
Date: 01/05/2023
1 starJonathan C
Date: 01/05/2023
Most unprofessional company I have ever worked with. Over promise, under deliver is the simplest way to describe this company. The lack of communication, lack of follow through, and lack of professionalism is absurd. Be warned!Townsquare Interactive
Date: 01/06/2023
Hi ********,We're sorry you're upset. Search Engine Optimization is definitely a process. You should start seeing progress in the first few months but it can take much longer to achieve page one rankings depending on the local competition. We wish you nothing but the best in the future.Review fromApril B
Date: 12/29/2022
1 starApril B
Date: 12/29/2022
Townsquare interactive does nothing but bill you, that is the only consistency they have, it will continue even after you cancel "services" with them. They are horrible, promise they will "take care of it" and they "see the stop billing request" and "you shouldn't have been charged" and yet the debits keep coming out! Beware they are nothing more than thieves. Zero increase in business and the only ones viewing our website was us!Townsquare Interactive
Date: 01/04/2023
Hello April,Thanks for brining this to our attention. We have escalated this to a manager to call about a the refund request.
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