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Business Profile

Door Manufacturers

JELD-WEN

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Door Manufacturers.

Complaints

This profile includes complaints for JELD-WEN's headquarters and its corporate-owned locations. To view all corporate locations, see

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JELD-WEN has 47 locations, listed below.

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    Customer Complaints Summary

    • 135 total complaints in the last 3 years.
    • 43 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/10/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 13 doors from ********** 6/30/21 but they took months to arrive. I filed a warranty claim early July 2022 on one door and they are not honoring the 12 month labor warranty saying that the months I waited for the doors to arrive is part of my warranted period, when I did not have the door.I would like them to replace the door and provide the labor as warranted.

      Business Response

      Date: 08/22/2022

      A JELD-WEN representative has contacted the consumer to review the issues with his product.  Shipping information for the new panel was provided.  The consumer will be contacted to schedule service once the service provider receives the panel.

    • Initial Complaint

      Date:08/10/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      April 11,2022 Jeld wen was to provide me with a replacement slab door for the original french doors I purchased that arrived damaged, they did send me a replacement slab which also arrived with damage I am unable to use these damaged doors. The first door is unable to lock in to place the mechanisms do not function and the second replacement slab the weather stripping has a big hole in it due to improper packaging for shipping. I have email this company several times with no response. If they could resend the slab again with proper packaging this would be great

      Business Response

      Date: 08/16/2022

      A JELD-WEN representative reached out to the consumer to discuss the issues with the replacement slab caused by shipping.  It was agreed that JELD-WEN would send the consumer weatherstripping along with instructions to remove/replace it.

      Customer Answer

      Date: 08/16/2022

       
      Complaint: 17697019

      I am rejecting this response because: I have not received the weather stripping yet and from the pictures they have sent me it does not even look like the same door stripping so I will wait till weather stripping arrives to ensure it is the correct replacement before closing this file

      Sincerely,

      *******************************

    • Initial Complaint

      Date:08/04/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered about $3,000 worth of windows from Menards on 06/22/22 and the order was confirmed to be shipped on 07/27/22. Order Number: ANTG30166931 Then the ship date slipped to 07/29/22. The next time I checked on the order, the ship date slipped to 08/03/22. When I checked on the order status on 08/02/22 in the morning, the ship date was still set for 08/03/22, in the afternoon the same day, the ship date was pushed out to 08/10/22. Today I went to the store to cancel the order, the store manager said the person from Jeld-Wen said the windows had already been built and are on the truck. I called Held-Wen support today and was told the windows are in a status of scheduling. I have a builder, I waited for two year to get, starting to build on my site and no clear understanding of when the windows will be available. So now the builder is not able to move forward because we do not know when or if the Jeld-Wen-Wen windows will arrive.Having the ship date continue to push out does not provide any information of when I will receive the windows or if they have even started to build them. If the windows have not been built< I may want to cancel the order.

      Business Response

      Date: 08/12/2022

      A JELD-WEN representative has contacted the customer to confirm the order has delivered to the store. The customer has confirmed the receipt of the order.

    • Initial Complaint

      Date:08/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The door was purchased and MMI sent out an installer and the door was not aligned with the lock. There for we have asked that the installer come back and adjust the door. We have made calls for weeks. Emails were also sent. It has been over a month that I have waited and my door lock motor will soon break and I will not be able to secure my home. I continue to be told that I will be called back and that has not happened.

      Business Response

      Date: 08/10/2022

       A JELD-WEN representative contacted the consumer who reported that a follow up service visit was performed and the issues with the door have been resolved and is now operating as designed.  

    • Initial Complaint

      Date:07/25/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have numerous times called *************** and emailed then to get a email back from s ******************************* claim # **G22A24 The stickers are still on the door and only one side of the french doors are faulty and the seal has let go. I want to get fixed asap before the blinds in the middle get discoloured. I explained to them out basement flooded a couple of yrs ago and cannot locate billing. I also went to ********** ****** and lowes ****** to see if they had a copy of **** at their end. I was told they could only go back 2 yrs. as it was purchased on the credit card which since has been closed off now. im sure they can tell by labelling on it. I just cannot get a response ************** ********************* has been assigned this case and I have sent pictures to them regarding the issue. pls help

      Business Response

      Date: 08/01/2022

      A JELD-WEN representative has contacted the customer to discuss their warranty issues.   Since the customer is unable to provide her original purchase information to identify the product installed, JELD-WEN has offered to send a replacement based on the customers measurements. 

      Customer Answer

      Date: 08/01/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************

    JELD-WEN is NOT a BBB Accredited Business.

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