Complaints

This profile includes complaints for JELD-WEN's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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JELD-WEN has 47 locations, listed below.

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  JELD-WEN

  2645 Silver Crescent Dr Charlotte, NC 28273-3566

• 

  Milliken Millwork, Inc

  6361 Sterling Drive North Sterling Heights, MI 48312-4553

• 

  JELD-WEN

  1201 Newark Rd Mount Vernon, OH 43050-4728

• 

  JELD-WEN

  3250 Lakeport Blvd Klamath Falls, OR 97601

• 

  Breezway North America Inc.

  99-1451 Koaha Pl Ste 1 Aiea, HI 96701-5627

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product listed as refundable. Product not picked up yet. Seller will not cancel order or refund.

  Business Response

  Date: 06/12/2025

  A JELD-WEN representative has attempted to contact the consumer multiple times via email and phone.  To date no response has been received.  Additionally, the consumers receipt included in the BBB complaint is for cabinets and tops which JELD-WEN does not manufacture. The consumer has been provided direct contact information to proceed with the claim.    

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have Jeld-Wen vinyl windows installed in my home as a new build. There is a warranty on the windows through Jeld-Wen although the Tarion timeframe has ********** windows are leaking water every time it rains and it is causing damage to the interior of my home, I am requesting warranty service.I've reached out to Jeld-Wen for warranty support both via their online form (which does not work/submit) as well as through their support emails ************************************* and ************************************* which were provided by their sales advisor.I've followed up for over a month with zero responses.

  Business Response

  Date: 05/30/2025

  A JELD-WEN representative has contacted the consumer with an offer of inspection which was accepted.  Direct contact information provided to the consumer for the warranty claim.

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a window through Menards from JELD-WEN (Order #********), and within just a few weeks of installation, we discovered water pouring into the house during rainfall. Upon inspecting the issue, it became clear the window was manufactured without a proper drain opening. Water hits the screen, drops into the lower rail, and flows directly inside the house, causing interior damage.When we reached out to JELD-WEN warranty support, their response was shockingly irresponsible they told us to drill holes ourselves into the window to create a drain. Are you kidding me? This is a brand-new unit with a factory defect. Why should the installer or homeowner be forced to modify a faulty product, risk damaging it further, and be left responsible for water damage to the interior?We asked who would cover the time, labor, and interior repair costs caused by their product, and received no real answer. No accountability, no technician sent, no real resolution just passing the **** back to us.If you're a contractor or homeowner expecting a quality product and proper support, I strongly recommend staying away from JELD-WEN. Cheap quality, poor engineering, and zero customer service when it matters most.

  Business Response

  Date: 06/03/2025

  A JELD-WEN service technician visited the customers home and repaired the window, and the weep system is working as designed.  

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased custom Jeld Wen windows. The following complaints were sent with images on 1/11/2025: I have pictures of some of the issues below which are:1. Windows were custom ordered for a deeper jam, and the windows are clearly stock made with an extra piece of wood tacked on. The seems between the stock window and added wood are very obvious and uneven across the order 2. There are saw marks from milling on the window casements 3. There was glue on each jam making staining the windows incredibly difficult 4. The latches on the windows did not function except for one on one side only, the other side was so bad that it ripped the weather stripping 5. The two largest windows from my order each have warped jams Please let me know if you need pictures and how we can resolve this with a full or partial refund. Jeld when responded on 2/7 denying the warranty request without addressing the dysfunctional window latches, warped jams, and pieced together window jams. They said to reach out for further assistance, which I did on 2/9 with no response.Jeld Wen cited their care and maintenance guidelines to deny our warranty claim for custom windows. However; they did not address any of the QUALITY issues and have had terrible customer service. I have not received any responses from them since 2/7/2025 Below are the issues which are clearly quality, not maintenance:1. Windows were custom ordered for a deeper jam, and the windows are clearly stock made with an extra piece of wood tacked on. The seems between the stock window and added wood are very obvious and uneven across the order 2. There are saw marks from milling on the window casements 3. The latches on the windows did not function except for one on one side only, the other side was so bad that it ripped the weather stripping

  Business Response

  Date: 05/27/2025

  A JELD-WEN representative contacted the consumer to offer a field service visit to inspect the windows.  Direct contact information has been provided to the consumer. 

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 4 sliding glass doors from ****** ********** **. Had doors installed by a private contractor. Once installed we found the screen doors would not fit. After trying for hours we called the manufacturer who advised us it was a known problem and parts needed to be ordered. After waiting a month and a half I emailed their *** and got a ***ly that the parts were delivered to their technician unusable and they would reorder the parts again. I am demanding they supply and install 4 new doors immediately. Once again I state they are of full knowledge supplying their customers with products that a do not work as intended

  Business Response

  Date: 05/14/2025

  We would like to thank you for taking the time to provide a rating of your experience with JELD-WEN.  We apologize for your disappointment/frustration and can assure you JELD-WEN takes your product/service concerns very seriously.  JELD-WEN would like to schedule a service technician to replace the screens on your JELD-WEN doors.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a replacement glass panel on 1/4/25 through Lowes for my brand new french doors that were shattered. The order status as of today 4/29/25 is still showing delayed. I have called Jeld-wen numerous time because Lowes said there was nothing they could do and the recording says no one is available to take my call and I cant leave a message.

  Business Response

  Date: 05/07/2025

  A JELD-WEN Representative has contacted the consumer to review the warranty claim.  The replacement glass insert has been ordered,and the consumer will be notified to schedule a service visit once the part is ready.  Direct contact information for the warranty claim has been provided to the consumer.  

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February of 2024 I contracted with ************** for purchase and installation of new entry doors. They recommended JELD-WEN for the style and quality of doors I wanted.We ordered the doors; it took several weeks to arrive. Upon arrival installation was scheduled in late May 2024 and completed. Initially, we were very pleased. However, in August 2024 we noticed finish peeling from around the lite trim, exposing white unfinished spots. I immediately reached out to our ********** **** who in turn opened a case with JELD-WEN customer service. Initially we were informed that a technician would come and ***air. Later we were informed that they would send out to me a 3 step paint kit and I was to refinish. I was instructed to make my own warranty ***air. I informed them I was not qualified to do so. Nonetheless, JEL-WEN *** insisted that was the only way. After dozens of phone calls and speaking with a ********** VP, JELD-WEN sent out a ***resentative who immediately determined the door slabs needed ***lacing to make it ******** October 2024 the replacement slabs arrived. I went to store to inspect as per ********** policy. The doors arrived damaged and had to be re-ordered. Obviously, this was extremely frustrating. Again, new slabs were ordered. They arrived March 2025 and install was scheduled for today, March 25, 2025. The installers arrived at 8 am, removed the old doors and began to install the new ones. However, JELD-WEN sent two left hand doors. We had to have the old ones re-installed, and now we are going to have to want on 2 more. I am now awaiting my 4th set of doors. I have been dealing with this for a solid year now and as of this writing I have no idea as to when I will receive the doors and when they will be installed. ***** the CEO - all correspondence ignored. No response by company.I assure you I have all the emails and correspondence to support my claims.

  Business Response

  Date: 04/08/2025

  A JELD-WEN representative has contacted the consumer to provide an update on replacement parts. Once the parts are ready the consumer will be contacted to schedule a service visit.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2024 **** Spylo an employee of JELD-WEN windows came to my house to give me a quote on replacing all the windows in my house. He took measurements and sent me a quote for 28, ****** plus taxes.He said he needed half down to produce the windows. I sent him ******.He never placed the order for the windows when I contacted Jeld-wen in November about the issues and trying to get my money back they said he was not working for them Effective in August. Since that time I have contacted Jeld-wen for help getting the money back and they simply say it is not there problem. I had even looked up this employee he was a regional sales manager.

  Business Response

  Date: 03/24/2025

  JELD-WENs former employee engaged in fraudulent and unauthorized activities by falsely representing himself as an agent of JELD-WEN.   We assure the consumer that JELD-WEN will participate in any formal investigation against this individual.   

  Customer Answer

  Date: 03/24/2025

   
  I am rejecting this response because: i have contacted the **** They will not pursue the matter as they said it should be a civil case. I think that Jeld-wen should be somewhat responsible of conduct of their managers and be accountable when they represent them. I am shocked that a business this size would not put in any effort to help what could have been a customer. Why should I have to put out more money to get a lawyer to get my money back.

   

  
  

  Business Response

  Date: 03/27/2025

  JELD-WEN has taken action against the former employee but cannot make claims on behalf of third parties.  However, again, JELD-WEN is ready and willing to assist in any such claim. We further, are happy to work with the consumer to locate a reputable dealer to facilitate an order for window and door products. 

  Customer Answer

  Date: 03/27/2025

   
  I am rejecting this response because: i can appreciate that Jeld-wen is taking action against the former employee, but it still does not solve the fact that I am out the money and time that was spent on this, he was a representative of JELD-WEN at the time and acting on their behalf. 
  
  

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased $116,00.00 of Jeld-Wen Impact Wood Cladded Windows and Doors in July of ********************************* *******. We had install start in February 2024, and completed in March 2024. From that March 2024 we have had nothing but problems with both product lines and have been waiting for an entire year for Jeld-Wen to correct them and hold their product accountable. We have placed construction on hold and have had multiple project delays due to this. I have 3 openings in the house with no windows or door still.Since the beginning (1) window was never installed due to a faulty casement arm. We have been boarded up with plywood for one year waiting on a casement arm. Warranty **** came out and made a list in July 2024. We had 3 doors that were also to be replaced due to poor manufacturing, exposed insulating beads between the glass, swelling/warping, that are still waiting to be replaced. Several other doors continue to swell or warp and not close properly.Several windows leak in bottom right-hand corners. Window panels are separating from outside. Windowsill parts are still broken/missing. (1) known faulty door and (1) window blew off at the frame during hurricane ****** in October 2024 because they cannot be secured tightly. This was the only structural damage sustained. All causing delays for installation of kitchen cabinets, countertops, tile backsplash, and trim.Multiple target dates for warranty parts arriving and service were given since last October of 2024, but no deliverance. No one from warranty will come out and just inspect and fix what they say they supposedly have in the warehouse.July 2024 first warranty meeting. October 2024 second meeting. January 2025 parts sent out. Multiple dates given in **************** 2025 but are just getting the run around with no results. Jeld-Wen says they are committed to the highest standards of ethics, integrity and transparency...responsible in reporting and accountable for actions. Not in my case

  Business Response

  Date: 04/04/2025

  A JELD-WEN representative has contacted the consumer to provide updates on the open warranty.  Direct contact information has been provided to the consumer. 

  Customer Answer

  Date: 04/07/2025

   
  I am rejecting this response because:  The situation has still not been resolved. Jeld-wen has made several attempts at ordering parts or saying parts are coming in, only to order wrong sides, swings, etc.  Communication has been better since reporting to the BBB and moving to specialty claims; but no items to date have been fixed.  Since I have been waiting a year, I would like to wait to close case.  Please keep case open until replacement and repairs have been completed satisfactorily.
  Thank you, ******* *******

  Business Response

  Date: 04/15/2025

  A JELD-WEN representative has provided the consumer updates on upcoming warranty service visits.  Due to pending parts on order, there will be two service visits to complete.  The warranty claim will remain open until all of the consumers warranty issues are resolved.  Direct contact information to JW representative has been provided.

  Customer Answer

  Date: 04/15/2025

   
  I am rejecting this response because: There can be no satisfied response until the first service appointment is held, parts installed and work completed.  Simply put, Jeld-wen has provided several dates to us in the past and has even sent warranty crews out, but yet nothing has been actually completed and fixed.  The last warranty date of 4/3/25 was just that - the parts were wrong and no work could be completed, yet 2 crews showed up at the house.  While I will say the handling of the complaints, the communication level and willingness to rectify the problems with us has dramatically improved under the **************************** I cannot say in all fairness that I am satisfied until the actual work is completed, and the complaints have been rectified. 
  
  

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/12/25 I went to Lowes store number 0719 located in ********** ******** about the issues I was having with my Door. I talked to ***** ***** . showed him the pictures of what was wrong with my door. He put my pictures and documents into a email after a phone call with MMI DOOR. I was told the company would be contacting me. after several phone calls to MMI DOOR I was given a point of contact **** AT EXT 2158 ************) LEAVING several messages and emails at **************** with no respones.

  Business Response

  Date: 03/18/2025

  A *** Door representative contacted the consumer to provide a copy of the warranty and claim determination.   The claim has been denied as the Limited Warranty excludes any product defects or failures caused by the usage of a storm door.  The consumer was provided contact information if they would like to purchase replacement glass.