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Business Profile

Electrician

Mister Sparky by Wise Electric Control, Inc.
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Mister Sparky by Wise Electric Control, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Mister Sparky by Wise Electric Control, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      I am rejecting this response because:The portable AC that is on the extension cord isn't part of the problem since it isn't on the breaker that keeps going back off. How can they site that as part of the problem when it's not on the breaker that's been knocking off? That portable AC is on an entirely different breaker and it's not giving us any trouble. If the original breaker that was installed in the home was a 20 amp, why was a 15 amp changed out? Was my home not built to code in the first place? They removed 20 amp breakers and replaced with 15s. I am interested in knowing why this was done. Since I wasn't available to survey the work, it's my right, I believe. Further, there was only ONE burned breaker at the time of the original call. Several were replaced with 15s. Why was this done also? I just want my home back to where it was, that's all.

      I'm not asking for a handout. I just want to be fairly treated. We're on fixed income and can't afford to keep spending money over and over on this. I feel we were taken advantage of.


      ust like it fixed properly since we have paid over 500 dollars for repairs that weren't done properly. Either that or we'd like some type of reparation.

      Business Response

      Date: 06/10/2024

      BBB, We did go out to the customer on 12/6/2023. We found that the ************************ panel was burnt. We installed new breakers to accommodate the issue at the time since the customer had limited funds. We did install 15 amp breakers per the *** 70 Code. We cannot install larger breakers. We also went back out at no charge to check the problem again. (inspection attached) The customer is using a portable AC on an extension cord causing issues to the panel. The customer needs a new panel and dedicated circuits if they plan to continue using portable appliances such as the *** Services were rendered and paid for by the customer in December. Additional problems are not the result of the **************** call. Thanks, ******************* - ********************************** Inc.  

      Business Response

      Date: 06/27/2024

      The customer has a burnt panel and is dangerous. We are sending a tech out tomorrow to look at the situation. ******************* - President 

      Customer Answer

      Date: 06/28/2024

       
      I am rejecting this response because:
      They can't say it's burnt until they see it. Further, if it's burnt, it's due to their negligence. Three or four breakers were exchanged from 20 amp to 15 amp. We didn't have any problems except for one breaker giving us trouble before. Now it's multiple ones. However, until I've heard from them in person and spoken to them myself, I refuse to accept their analysis.

      I know my own home. I know what was in my breaker box! 

       

      Business Response

      Date: 07/03/2024

      We sent our field advisor out on June 28th, 2024 to research the problem. The panel is burnt with burnt breakers and is dangerous. We are scheduled to change the panel at a highly reduced price on July 15th, 2024. The customer has agreed to this. ******************* - President

    • Initial Complaint

      Date:05/15/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      The manager reached out to me and was very polite and seemed very serious about helping me with my problem. I just wanted to move on from the problem and instead of having all the additional services done I just want to accept the refund.promised if I signed up for this membership. Someone will call you tomorrow. I will escalate this. My manager will call you soon. I am tired of the excuses. Then after all the ignored calls for a year they had the audacity to charge me to renew my membership and have refused to refund it, but they were happy to cancel it so I wont get charged next year. Laughable customer service, wrongful service, and bad pricing. At first I told them I just wanted my membership money back, but after the refusal I want everything I paid for. I want the ring doorbell. I want my free electrical safety inspection, and I want my membership back.

      Business Response

      Date: 05/15/2023

      Customer was given several options and he chose the work to be done at the agreed price. His agreement visit was scheduled with ********, and we tried to go but he wanted is money back instead. We will now go as planned, install the doorbell and proceed as normal. Thanks! ******************* - President 

    • Initial Complaint

      Date:05/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      I am rejecting this response because:

       

      Good Morning,

       

      Complaint ID: ********

       

      Yes, I would need a refund of the fee.  I would also like to ask if it is possible to have them send an automated email 45 days before taking the money.  Even if  the customer did sign the paperwork,  It was a year earlier, and they may not remember.  A heads up with the option to cancel before the transaction is processed could be a good thing to do for the customers.  And thank you very much for the offer to refund the fee.

       

      I look forward to receiving the funds. 

       

      Ave *****************************-Ferguson  


      notice, they should send an email saying we are going to hit your account in 30 days if you don't respond! especially when they have not been in contact with me in a year. This is a fraudulent transaction and a cautionary tale for anyone that is working with Mr. ********************** and that Malarkey!

      Business Response

      Date: 05/26/2023

      Apparently, the customer forgot they signed up for the annual agreement via the invoice they paid. Even though she didn't cancel it during the proper timeframe as stated in the paperwork, we'll refund the money. No problem. ******************* - President 

    Mister Sparky by Wise Electric Control, Inc. is BBB Accredited.

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