Reviews

This profile includes reviews for Printful's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Printful

  11025 Westlake Dr Charlotte, NC 28273-3782

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  Printful

  11201 Ed Brown Rd Charlotte, NC 28273-9202

Review Details

• Review fromTom M

  Date: 03/17/2024

  1 star

  Tom M

  Date: 03/17/2024

  Horrible customer service. The sizing is way off. Stay away from this company. If you want the real truth, read their Better Business Reviews. That tells the Full story:*************************************************************************************************************************************

  Printful

  Date: 03/19/2024

  Hi, ***, thank you for leaving a review! We're sorry to hear you've had an unpleasant experience and we'd be happy to look further into this. Could you please reach out to us at ********************************* with more details so we could investigate? 

• Review fromChris B

  Date: 01/24/2024

  1 star

  Chris B

  Date: 01/24/2024

  If you value your time and money- run away. I will only give a few moments of my time for this review as this company has blood-sucked enough of that already. I already know there is going to be an upbeat! response to this review rationalizing, explaining-away, minimizing, legitimizing their stance as a company in response to my review: pay no heed. With this company, you are not. going. to. win. Reasons for offering up my time as a warning to others is due to this company: providing HORRIBLE customer service (there is NO PHONE NUMBER that you can reach someone!), having convoluted payment processes, providing cheap products and having a limp, wildly narrow, non-customer centric return policy. That's all I have time for.

  Printful

  Date: 01/24/2024

  Hi *****!Thank you for sharing your concerns and experience, We're sorry to hear that our policies we're not up to your expectations.Indeed, since we print on demand your one-of-a-kind designs, we don't provide an option for returns. We do, however, take responsibility for any errors on our side or errors made by our carriers in the form of a refund or a free reshipment.We stand by our product quality as we do various tests, constantly update our catalog, and check all problem reports and reviews. Our goal is to offer the best we can, along with our unique design maker which does affect the pricing of our products compared to other providers but it also provides more artistic freedom.While we don't have phone support, we have live chat and 24/7 email support. This communication way is very handy when we need to send photos or screenshots, links, or any necessary information for you to be able to create your business the way you want it to be.When it comes to payments, we have a bit of a different approach to protect yourself and us in case something goes wrong. We charge you as the account owner, we don't receive any payments from your customers. It can be a bit difficult to get started but once the orders roll in, there shouldn't be any issues. This also helps you as the store owner to keep an eye on the process to ensure that there are no problems and you can stop fraudulent activities right away.Please know that it was never our intention to upset you and we truly hope you can find a business partner that works better for you.

• Review fromSam B

  Date: 01/19/2024

  1 star

  Sam B

  Date: 01/19/2024

  Printful is the absolute biggest waste of time and money! The quality control is non-existent. I got dozens of different samples made up to see how they were and 80% of them were unsellable. With this company you will have nothing but headaches with unhappy customers and returns! Dont let them ruin your brand

  Printful

  Date: 01/22/2024

  Hi ***!Thank you for taking the time to share your feedback. We're sorry to hear that it hasn't been a positive one.Please know that we do our best to have proper quality checks to ensure that the products sent out are of the best possible quality. However, there are still human hands involved with the fulfillment process and our 3-step quality assurance. That said, ****** responsibility for any manufacturing or fulfillment errors. Our goal is to provide the best possible service and quality so we review each of our problem reports to look for ways how to improve. We urge our customers to contact our support team to work on the best approach together to have satisfied customers and blooming businesses.

• Review fromDavid S

  Date: 12/28/2023

  1 star

  David S

  Date: 12/28/2023

  Current perspective : If you want to be burned go with these guys from 'Char Lotte'...LeadIn: I had looked around for customizable clothing sites which were integrated with my ThirtyBees/'PrestaShop 1.6' compatible web site (made by the original developers of PrestaShop), and found these guys... Apparently I was lucky enough to find one of the few competent cru working there, who figured out why their site had initial errors in communicating with my store, and I had set up several products for potential sales, and had even ordered some 'test products' (despite their costs being _significantly_ higher than obtainable elsewhere), whose printed designs started disintegrating after ~a handful of washings. As a developer of over 35 years, with decades in the printing industry, I'd say that uploading artwork and setting up stores is ****** taxing in general (and their support for industry standards such as '.eps' is abysmal : even failing if you convert it to pdf & then upload), plus they like to hold your artwork hostage (i.e. they want to charge you for converting your files to embroidery, but you don't get to keep the work product! questionable legality there too, IMO).Present: However, they suddenly decided they had to upgrade their 'plugin', which had been working fine, and although the new plugin seems to be nearly identical to the old one (and functions in my shop), it no longer connects to their servers, and they have refused &| were unable to fix it, could supply no intelligent rational basis for their upgrade or compatibility problems (instead repeatedly spouting ~BS), refused to have an engineer speak with me about it, and repeatedly requested free consulting instead.

  Printful

  Date: 01/02/2024

  Hi, *****!Thank you for taking the time to share your experience. We'd like to go over all the issues you mentioned one by one.1. Concerns about print If the products are washed according to our care instructions, the print will last long. We use water-based ink that absorbs into the garment but we also welcome problem reports on this matter as our goal is to provide the best service possible.2. File types While we appreciate customers with know-how related to the industry, we do our best to be available for different users. After careful testing we have decided that specific file types work best with our systems and the processes we use. To ensure that there are no loading issues, no additional layers, we always recommend uploading PNG and JPEG files, these files are available to everyone and provide the best results in our experience.3.Embroidery When you send in your files, they get forwarded to our embroidery team for digitization. This is why there is a separate fee for these services. We don't accept embroidery files that have been digitized elsewhere because these files need to be adjusted to work with our embroidery machines and this is also the reason why we don't provide downloadable digitized files. 4. Plugin update We understand that this has been the biggest change and has affected you the most. We're sorry to hear that. Our teams are constantly working on upgrading our systems, making improvements that would be beneficial for all our users, this can mean that some changes can affect the existing workflow. While we don't provide direct contact to our technical team, all your concerns are forwarded directly to them and even if the answers provided by the team are final, the information is jotted down and reviewed later when we are ready to make different improvements.We sincerely appreciate you coming forward with these points as we are constantly working on ways to make our services more available and easier to use. If you have specific issues about orders or the order flow, please don't hesitate to check in with our support team as everything is forwarded to the appropriate teams.

• Review fromLisa S

  Date: 10/12/2023

  1 star

  Lisa S

  Date: 10/12/2023

  My "review" is my last email exchange with Printful. Good product, horrible customer service. (Oct. 12, **********, Thank you for your email. Your lack of accountability, and complete absence of understanding your customers experience is horrific. At no point did you acknowledge that your instructions are unclear, or did you listen to us. (Your customer support emails dont maintain a thread of emails, which is not efficient when trying to communicate an issue.)You did not provide proof that we didnt follow the instructions, in fact what we got back from you was this (a seemingly all-over print tote proof): (IMAGE HERE of what they sent us)And the most egregious offense on your part, is the fact that you are selling an all-over print tote, but took no accountability to contact us and say hey, you may not know that your image doesnt extend far enough, please update your graphic, before we print. Your instructions are not clear.Unfortunately, we wont be able to order with you again, which is why we contacted you about this first order. I will be your 41st complaint to the Better Business Bureau.We will be finding another vendor. I know we are just a small client to you, but nonetheless, this was an important project for us. We are known for our great client service; you did not provide that to us unfortunately. In addition to contacting the BBB, Ill be filling out a ****** Review, and Ill also send my letter to *******************************, CEO of Printful.

  Printful

  Date: 10/15/2023

  Hi, ****!Thank you for taking the time to share your concerns.While we understand your experience hasn't been the best, our fulfillment team reviewed all the facts regarding this and noted that the print outcome is expected due to the way the design was placed. On our end we don't double-check your designs or placements as we expect print-ready files from all our users. We also encourage our customers to use the sample order option to get the desired product with a discount just to see how your design looks on our product in case there are some changes that need to be made. As noted on our website, mockup images are computer-generated and are by no means 100% accurate representations of the final product which is why we recommend these sample orders.Please know that it was never our intention to inconvenience you and we do stand behind our products and take responsibility in situations when there is an error on our part but here the design wasn't placed across the whole print area so the outcome would also be lacking.

• Review fromSean D

  Date: 09/25/2023

  1 star

  Sean D

  Date: 09/25/2023

  This is absolutely ridiculous. Please DO NOT use there service. I've been bated and switched. And I have receipts. Printiful priced my garments pretty reasonable, when I started designing my website. Then they've tripled there cost afterwards. Again I have receipts. I wrote down all the original cost and item numbers with the cost the mockup generator posted. I wrote my retail price next to it. If there is a way to contact me, I'll show you exactly what they've done. And I haven't even started selling anything. This is how Printiful operates. SMH.

  Printful

  Date: 10/15/2023

  Hi, ****!Thank you for taking the time to share your experience with our sample product prices.As mentioned, we don't change prices randomly, we always inform our customers beforehand. The differences in the prices are due to the first sample order discount that we are offering after you create a Printful account. These discounts are for a limited time only.It was never our intention to inconvenience you in any way but rather to show you the discounts available for the products that you could order with the limited-time discount.

• Review fromBats H

  Date: 09/23/2023

  1 star

  Bats H

  Date: 09/23/2023

  The customer service piece of this company *****. When trying to add the consumer into the email so they could explain what happened with the product. The company keeps taking the consumer out of the email. And then asking me if the customer washed the product properly.. or what the customer did i have no idea since i am not the customer. They keep removing the customer from the emails so theres this massive back and forth which is an inefficient workflow for the person (me) making the company money. Ive made thousands of dollars in sales with them and they refuse to help out with customers and myself attached in emails together to get mor accurate answers heres an example of an email, Kindly note that as a white-label company, we have no direct contact with your end customers so I went ahead and removed your end customer from this email thread. Regarding the order and the print coming off, we do recommend following our care instructions thoroughly in order to prevent any kind of damage be made to the garments or the print. Do you by any chance know if the hoodie was washed according to these instructions?I HAVE NO IDEA! Thats why the customer was tagged in the email so there wouldnt be this massive back and forth. Its super annoying and Im going with another company. White-label is a poor excuse for making me (the customer and the seller) to have ridiculous amounts of email threads going back and forth

  Printful

  Date: 09/25/2023

  Hi there!Thanks for taking the time to share your frustration. While we understand your point of view, you are the bridge between Printful and the customer as the store owner and the ********************** account holder. We do not communicate with your customers directly and as the store owner, it is your responsibility to assist your customers by gathering all the necessary information and forwarding it to us.We do not offer direct customer support to your customers, we provide 24/7 support to Printful customers. Please know that we take your business seriously but there are certain limitations since we simply do not offer support to your customers as an unpaid or as a paid service. Thank you for understanding.

• Review fromdustin h

  Date: 09/11/2023

  1 star

  dustin h

  Date: 09/11/2023

  I must express my deep disappointment with the service I received from Printful. Our experience was nothing short of a nightmare, and I feel compelled to share it with others to prevent them from falling victim to the same ordeal.We placed an order for custom shirts with our business logo, and unfortunately, the logo turned out to be too small on the shirts. This was a crucial aspect for our startup, and we reached out to Printful in the hope of finding a solution to this problem.To our dismay, Printful's customer service was shockingly unprofessional. They not only failed to replace the shirts with the correct logo size but also refused to offer any assistance whatsoever. Their indifference to our predicament was astounding.Instead of addressing the issue promptly and professionally, Printful gave us the runaround, making it clear that they have no regard for their customers. This lack of accountability and customer care is inexcusable, especially for a business that claims to provide custom printing services.In a nutshell, our experience with Printful was nothing short of a financial setback for our first-time business startup. They not only failed to deliver on their promise but also left us feeling robbed and utterly frustrated.I strongly urge anyone considering Printful's services to think twice. Based on our ordeal, I cannot, in good conscience, recommend Printful to anyone. It's imperative to choose a company that values its customers and stands by its commitments, which Printful clearly does not.

  Printful

  Date: 09/12/2023

  Hi, ******!Thank you for sharing your experience. Please know that it was never our intention to inconvenience you but we do print on demand and we expect print-ready files from all our customers, this is also noted in our Terms of Service to which you agree upon when creating an account with us. We always urge users to order a sample before placing a big order to ensure that the outcome you envisioned can be made possible with the tools that we have.In case of this particular order, the design was low quality and it was scaled down, this information was visible in the design maker along with the mockups of the outcome. We also provide various helpful tutorials as well as file guidelines on our website to help you create a design that you'd like to see. We're truly sorry that our team's informative replies were perceived as unhelpful but we hope that after checking the files and the placement you process a sample order as we'd love to be providers to your business.

• Review fromMarie S

  Date: 05/26/2023

  1 star

  Marie S

  Date: 05/26/2023

  I had the most unacceptable experience with the Printful business. I placed an order for shirts that followed a template I had made and I used the same template for all shirts in different sizes and colors. To my dismay, when I received my order, all the logos had been different -some were tilted, some were cut off, and some were different sizes! I contacted them for a refund and all they said was it was my own doing, nothing more. To add to my frustration, each reply I made in regards to the matter went to a different customer service rep, so I was unable to get in contact with a manager. There also is no number to contact online a form to fill out, so they can email you. Absolutely appalling customer service and a waste of my time and money.

  Printful

  Date: 05/28/2023

  Hi, Marie!
  
  Thank you for sharing your concern.
  Indeed, we do not offer phone support and since we work 24/7 on emails, there will be different agents responding since our goal is to provide you with answers as soon as possible.
  
  Please note that we expect print-ready files from all users and we don't edit any of your orders or designs, so it is important to carefully set the placement of your designs. However, upon taking a closer look at your communication with our team, we see that we have compromised for a partial refund which has already been processed. Thank you for taking the time to share your experience and hopefully it will be better in the future.

• Review fromCharles Z

  Date: 05/26/2023

  1 star

  Charles Z

  Date: 05/26/2023

  We spent almost $500 on clothing for our business, the shirts that they sent ** had logos that were cut off, some that were correct, others that were in weird places and cut off. And they were all supposed to be the same. They dont have any customer service phone number, and they wont refund our money, even if we ship the shirts back. Very unhelpful, and very disappointed. Avoid this company at all costs! They should be shut down. Read everybody elses reviews too, its obvious they are a poorly run company.

  Printful

  Date: 05/28/2023

  Hi, Charles!
  
  Thank you for your review.
  Please note that although we do not offer phone support, we work 24/7 on emails.
  Since we print on demand and each order is unique, we don't accept returns as per our policy (https://www.printful.com/policies/returns) to which you agree upon creating an order. However, we'd like to look into your situation closer. Since we could not locate any orders with your email, please contact us directly at [email protected]
  
  Once you have sent us this update, we'd be happy to resolve this issue for you as diligently as possible!