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Business Profile

Home Inspections

Cedarwood Home Inspection, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Inspections.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I am rejecting this response because:

    My house was on the market to be sold. The bank that the buyers were using asked for a home inspection. Therefore it is true that Cedarwood Home Inspection did not work for me but for the buyers bank, therefore the damage that he did to my water system was his fault.

    I hope this clears up the complaint that Cedarwood Home inspection is responsible for the damage.

    Thank you

    **************************

    Business Response

    Date: 04/02/2024

    This complaint is completely invalid and unwarranted. The complainant is not my customer and has never hired me or my company to provide any services for him. I conducted a home inspection at the complainant's residence for a potential buyer. The home inspection was completed on February 27, 2024. During the inspection I discovered that the complainants well did not have a sufficient amount of water reserves to complete the inspection. Furthermore, the well recovery rate was very slow which prolonged the inspection time more than usual. The complainant would not allow me any more time to complete my well inspection and therefore the well inspection failed. After all my inspections were stopped the bladder tank and all it components were not leaking and were functioning as intended. The attached picture which was taken at approximately 1:20 PM, a few minutes before I left shows that there is no water on the ground. If the failure of the bladder tank was the result of the inspection this leak would've occurred while the inspector was still on site. The fact that the bladder tank has failed is not the result of the well inspection and would have occurred even if the well inspection did not take place. The fact that it fails shows that a system or component required repair and was not functioning as intended. I am not aware of the specific reason why the potential buyers decided to back out of the deal. However, the complainants foundation wall at the front of the house where he had storage was bowing inward and had visible cracks that have been repaired and painted over. This is an indication of a potential foundation problem and I recommended further evaluation by a structural engineer. If that is the reason the potential buyers decided to back out of the purchase, that is a decision they made themselves. I do not advise my clients whether they should or should not buy a property. I only provide them with a complete and detailed inspection report of my findings.

    Business Response

    Date: 04/16/2024

    As per the previous complaint, which has been invalidated, n damage was done by me or my company. If you have further questions or concerns please refer back to the original complaint response.

Cedarwood Home Inspection, LLC is NOT a BBB Accredited Business.

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