Complaints
This profile includes complaints for Atrium Health's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 160 total complaints in the last 3 years.
- 39 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/15/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Feb 1, **** I went to the Steel Creek emergency room due to a high blood sugar issue. A Cat scan revealed a brain bleed and growths on my pancreas and kidney. I was transported to the Atrium Pineville facility. I am a **************************************** take drugs. I was taken to the 5th floor, for drunks and psychos, where I was treated like I was drunk and disorderly. I was attended by two male staff, I was disrobed and cleaned with cold wet towelettes. I was then placed in a bed and restrained while needing to relieve myself. They placed wand between my legs if I needed to urinate. Later a physician entered my room and apologized for the way I was treated and had me relocated to the 4th floor ICU.Business Response
Date: 02/15/2024
Better Business Bureau of Southern Piedmont
******************************************** 300
********, ** 28205
Feb 15, 2024Consumer: *******************************
Case#********
To whom it may *************************** to your email sent to Atrium Health on 2/15/2024. We are investigating your concerns and will contact you on or before 3/15/2024.
Atrium Health is dedicated to providing our patients with excellent healthcare and being mindful of the cost of care. Please know that your feedback is important to us, and we appreciate the opportunity to investigate and resolve these concerns.
Atrium Health wants to continue to be your hospital of choice, and I apologize we did not meet your expectations.
Sincerely,
***************************
Sr. Patient Experience Consultant
Atrium Health
P.O. Box 32861
Charlotte ** 28232
Phone: ************
Initial Complaint
Date:01/29/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**Date I went to hospital-11/13/2023 **12/20/23-Paid Carolinas Pathology $182.68 **11/13/23- Was in pain all day. My Crohn's doctor thought I may have a blockage and ask me to go to hospital. Arrived at hospital, checked in, nurse never weighed me and only ask a few questions then told me someone would be right with me. They took me back to a small room and took some blood, then 1 x-ray then told me to go back to waiting room and someone would be right with me. Appox 6 hours later I was still sitting in waiting room as I watched other patients come in, be seen, and leave. (Other patients Laughing , talking, eating, and I'm sitting in a wheelchair crying in pain. After waiting so long I went back to the front and told them I was leaving to go home since no doctor could see me. **Billing Dispute**11/14/23-Went to my Crohn's doctor for more blood work since the hospital wasn't helpful at all.Few weeks later I got a bill in the mail for $3,902.60 with adjustments for self pay to $1,951.29. Also, received a bill from Carolina's Pathology in the amount of $182.68 and I paid that bill on 12/20/2023.*Since I received the bill, I have called multiple times, sent messages to my portal asking for an itemized bill asking what is Emergency Room General in the amount of $2791.50 and no-one can seem to give me a break down. I was NOT seen by a doctor. Did I get charged for sitting in waiting room? I keep getting the same bill that says Emergency Room General.These charges are ridiculous since I was never seen by anyone.Business Response
Date: 01/30/2024
Better Business Bureau of Southern Piedmont
******************************************** 300
********, ** 28205
Jan 30, 2024Consumer: CLINICA E REEL
Case # 21215154
To whom it may *************************** to your email sent to Atrium Health on 1/30/2024. We are investigating your concerns and will contact you on or before February 30, 2024.
Atrium Health is dedicated to providing our patients with excellent healthcare and being mindful of the cost of care. Please know that your feedback is important to us, and we appreciate the opportunity to investigate and resolve these concerns.
Atrium Health wants to continue to be your hospital of choice, and I apologize we did not meet your expectations.
Sincerely,
***************************
Sr. Patient Experience Consultant
Atrium Health
P.O. Box 32861
Charlotte ** 28232
Phone: ************
Initial Complaint
Date:01/29/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My son and I were seen tonight at 5pm EST by *************************** with Atrium Health at ************************************************************************************************* for a cough/head cold symptoms, no congestion. We were both seen by ***************************, my visit was quick she told me to not come in until day 7(today is day 6), and that they would not give anything until after 7 days. She wrote myself(dad)a script for a cough syrup for a severe cough. My son however she made it seem like it was life or death to get him to the *** Once we got to the ER(I drove), the doctor who is saw us just shook his head and said that his vitals were completley normal and said that this was a typical occurence from this particular urgent care. I felt as if she was in a hurry to us out of her room since we were checked in at this urgent care an hour before they closed.Luckily the emergency room where we went too knew what they were doing, but again this is an unnecessary visit when this could have been handled at the urgent care. I myself am being treated as well again, for the second time.Unnecessary negligence that could have been avoided due to ***************************. *************************** is the is the reason why I do not go to the doctor due to this type of care. *An update my son had a positive flu* Again a test that could have been performed in the office if the provider offered to care instead of hurry us both out, also I was never tested for the flu in the emergency room, but told I probably had it when what i have feels like a sinus infection. Although they both said it felt like a sinus infection which we all have frequently. We received no answers tonight and paid a unnecessary bill due to ******************************* negligence. We have good insurance and we're both treated with below par care. I will likely have to return to the doctor tomorrow.Business Response
Date: 02/09/2024
Feb 09, 2024
Better Business Bureau of Southern Piedmont
******************************************** 300
********, ** 28105
Consumer: CAMDEN ******
Case #: #********
To whom it may concern:
I am writing in response to the email you sent to Atrium Health on 1/27/2024. We appreciate your willingness to take the time to communicate your concerns on behalf of CAMDEN ****** BBB Case #********
We have completed our investigation of the concerns regarding the recent experience at Atrium Health. The complaint has been addressed with the complainant and resolved as of Feb 09, 2024.
For additional questions or concerns, please reference my contact information below.
Sincerely,
***************************
Patient Experience Consultant
Atrium Health
P.O. Box 32861
Charlotte, ** 28232
Phone: ************
Customer Answer
Date: 02/09/2024
I am rejecting this response because:No one has contacted me from your Business to help resolve this matter.
*************************
Business Response
Date: 03/01/2024
Feb 09, 2024
Better Business Bureau of Southern Piedmont
******************************************** 300
********, ** 28105
Consumer: CAMDEN ******
Case #: #********
To whom it may concern:
I am writing in response to the email you sent to Atrium Health on 1/27/2024. We appreciate your willingness to take the time to communicate your concerns on behalf of CAMDEN ****** BBB Case #********
We have completed our investigation of the concerns regarding the recent experience at Atrium Health. The complaint has been addressed with the complainant and resolved as of Feb 09, 2024.
For additional questions or concerns, please reference my contact information below.
Sincerely,
***************************
Patient Experience Consultant
Atrium Health
P.O. Box 32861
Charlotte, ** 28232
Phone: ************
Customer Answer
Date: 03/01/2024
I am rejecting this response because:Again, this issue has not been resolved. Incorrect information has been given to the BBB on behalf of your business.
We are still waiting on a resolution to solve this incident with your Provider in being negligent.
Initial Complaint
Date:01/12/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 14, 2023 I was admitted to MyAtriumHealth facility in Charlotte, NC. The intake process was rushed. I provided clear answers on what medication I take on a daily basis, as well as what over the counter pain medication I took that day before being admitted. The intake form they completed states I said "NO" to those questions. I also stated I was not able to walk after the accident, and they stated I had no trouble walking. None of that is not accurate. I also told them I did not have traditional insurance and needed the balance for a Cash Pay patient, which they promised they would give me before they discharged me. They did not provide that, even though I asked twice. They put a leg stabilizer on my left leg, which they did not put on properly, and sent me on my way with crutches, which they did not adjust properly. What a shabby, unprofessional staff! Upon my return home, I received e-mails stating the bill was $400. I assumed that was the cash pay balance. I have communicated with their billing via online MyAtriumHealth login many times asking about the balance only to be told the payment due is $3,673.80, and they billed my "insurance" company. I am outraged! I have made at least 6 attempts to get them to correct this along with the information I gave them upon my intake, and they have refused to correct any of this. I do NOT want to have non-payment charges submitted against my credit for their incompetency, but I cannot seem to get anyone over there to correct any of their mistakes. I'm frustrated and feel I have no other choice but to file a complaint against them with the BBB.Business Response
Date: 01/15/2024
Better Business Bureau of Southern Piedmont
************************************************
********, ** 28205
Jan 15, 2024Consumer: *******************************************
Case 21136783r
To whom it may *************************** to your email sent to Atrium Health on 1/14/2024. We are investigating your concerns and will contact you on or before February 14, 2024.
Atrium Health is dedicated to providing our patients with excellent healthcare and being mindful of the cost of care. Please know that your feedback is important to us, and we appreciate the opportunity to investigate and resolve these concerns.
Atrium Health wants to continue to be your hospital of choice, and I apologize we did not meet your expectations.
Sincerely,
***************************
Sr. Patient Experience Consultant
Atrium Health
P.O. Box 32861
Charlotte ** 28232
Phone: ************
Customer Answer
Date: 01/17/2024
I am rejecting this response because they did not provide a resolution to revise the billing for a Cash Pay patient as I had requested. They only responded with their canned "we're sorry we did not meet your expectations" response. This is not a resolution to adjust the billing and provide me with a balance due as a cash patient so I can take care of this bill.Regards,
***************************
Business Response
Date: 01/22/2024
Jan 22, 2024
Better Business Bureau of Southern Piedmont
******************************************** 300
********, ** 28105
Consumer: JACQUELINE SWEETEN
Case 21136783
To whom it may concern:
I am writing in response to the email you sent to Atrium Health on 1/14/2024. We appreciate your willingness to take the time to communicate your concerns on behalf of ***************;SWEETEN BBB Case 21136783
We have completed our investigation of the concerns regarding the recent experience at Atrium Health. The complaint has been addressed with the complainant and resolved as of Jan 22, 2024.
For additional questions or concerns, please reference my contact information below.
Sincerely,
***************************
Patient Experience Consultant
Atrium Health
P.O. Box 32861
Charlotte, ** 28232
Phone: ************
Customer Answer
Date: 01/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. **** contacted me personally and agreed to make the requested changes to my billing, and remove the insurance billing that I did not authorize. My bill has been adjusted.
Thank you.Initial Complaint
Date:01/12/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of Service on 01-30-2023 I was billed a total of $1791.20 by Atrium Health.My insurance provider, United Healthcare, adjusted their discount of $834.70 leaving a remaining balance of $956.50 owed on the account.My insurance provider, United Healthcare, also sent a payment of $92.94 from my Health Reimbursement account on 2/16/23, *********** on my behalf. I paid a total of $863.56 from my own personal account on 3/28/***** balance should be $0.00 however Atrium is still billing me $92.94 even though UHC paid them the $92.94 on 2/16/23. I have called multiple times on multiple occasions and contacted United Healthcare and they have contacted Atrium to explain that I do not owe this balance and it has been paid to no avail. other reference numbers:HRA claim number and ***************** claim number:078926832504 DT34072205 **********Business Response
Date: 01/15/2024
Better Business Bureau of Southern Piedmont
******************************************** 300
********, ** 28205
Jan 15, 2024Consumer: **************************
Case # 21132176
To whom it may *************************** to your email sent to Atrium Health on 1/12/2024. We are investigating your concerns and will contact you on or before February 12, 2024.
Atrium Health is dedicated to providing our patients with excellent healthcare and being mindful of the cost of care. Please know that your feedback is important to us, and we appreciate the opportunity to investigate and resolve these concerns.
Atrium Health wants to continue to be your hospital of choice, and I apologize we did not meet your expectations.
Sincerely,
***************************
Sr. Patient Experience Consultant
Atrium Health
P.O. Box 32861
Charlotte ** 28232
Phone: ************
Customer Answer
Date: 01/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and will wait to hear back from Atrium on this matter.
Thank you.Initial Complaint
Date:01/11/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hospital system self insures its employees.Forces employees to use their mail order pharmacy. Holds end of the year prescriptions for 9 days, filling them in the New Year so cannot be claimed under their end of year deductible.Misrepresents when the prescriptions came through. Alleges they were too busy to fill. Doesnt disclose to patient they will fill in the New Year before mailing it out. Company has a vested interest in filling slowly- they self insure their employees through Cigna.This is dishonest and fraudulent. Called and complained. Pointed out the dishonesty. They said they would not refund my expense which should have been covered completely if filled when it was supposed to be.Business Response
Date: 01/30/2024
Letter attachedBusiness Response
Date: 02/06/2024
Better Business Bureau of Southern Piedmont
******************************************** 300
********, ** 28205
Jan 30, 2024Consumer: *****************************
Case #********.
To Whom this may concern*************** to your email sent to Atrium Health on 1/12/2024. We are investigating your concerns and will contact you on or before February 12, 2024.
Atrium Health is dedicated to providing our patients with excellent healthcare and being mindful of the cost of care. Please know that your feedback is important to us, and we appreciate the opportunity to investigate and resolve these concerns.
Atrium Health wants to continue to be your hospital of choice, and I apologize we did not meet your expectations.
Sincerely,
***************************
Sr. Patient Experience Consultant
Atrium Health
P.O. Box 32861
Charlotte ** 28232
Phone: ************
Customer Answer
Date: 02/06/2024
I am rejecting this response because:
They have had 25 days to investigate and want to wait another 6 days, outside the date to accept their response. They have had ample time to come up with a reply. This is just another example of the incompetent care. I reject their response to this complaint because it isnt a response. It is stalling techniques.Business Response
Date: 02/19/2024
Feb 19, 2024
Better Business Bureau of Southern Piedmont
******************************************** 300
********, ** 28105
Consumer:
Case #:21123712
To whom it may concern:
I am writing in response to the email you sent to Atrium Health on 1/30/2024. We appreciate your willingness to take the time to communicate your concerns on behalf of BBB Case #21123712
We have completed our investigation of the concerns regarding the recent experience at Atrium Health. The complaint has been addressed with the complainant and resolved as of Feb 14, 2024.
For additional questions or concerns, please reference my contact information below.
Sincerely,
***************************
Patient Experience Consultant
Atrium Health
P.O. Box 32861
Charlotte, ** 28232
Phone: ************
Initial Complaint
Date:01/11/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on 11/25/2025 I was billed 463 for a evaluation that the insurance deemed inconsistent with the diagnosis. I am disputing this due to the fact that this should have not been billed if the procedure was deemed unnecessary. I am requesting the balance be zeroed out. I also never went to wake and I am receiving a bill from wake. I went to the ********** ** location in good faith I was dealing with them only. If this cannot be taken care of I request a complete breakdown of the charges and the evaluation for the local channel 9 news station to look into for me and investigate whether or not it was necessary. Right now physicans billing states that I will soon be charged the 463 since the insurance denied it. Please clear this out and delete this charge.Business Response
Date: 01/15/2024
Better Business Bureau of Southern Piedmont
************************************************
********, ** 28205
Jan 15, 2024Consumer: **********************************************
Case 21090967
To whom it may *************************** to your email sent to Atrium Health on 1/12/2024. We are investigating your concerns and will contact you on or before February 12, 2024.
Atrium Health is dedicated to providing our patients with excellent healthcare and being mindful of the cost of care. Please know that your feedback is important to us, and we appreciate the opportunity to investigate and resolve these concerns.
Atrium Health wants to continue to be your hospital of choice, and I apologize we did not meet your expectations.
Sincerely,
***************************
Sr. Patient Experience Consultant
Atrium Health
P.O. Box 32861
Charlotte ** 28232
Phone: ************
Initial Complaint
Date:12/28/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
10/21/2023 payment was made but letters stating none payment still posted against myself on my portal page still exist for anyone to see like I still owed the money. Contacted their help desk was *********** would not be removed even though paid in full.Business Response
Date: 12/29/2023
Better Business Bureau of Southern Piedmont
******************************************** 300
********, ** 28205
Dec 29, 2023Consumer: ************************************
Case #********
To whom it may *************************** to your email sent to Atrium Health on 12/29/2023. We are investigating your concerns and will contact you on or before January 28, 2024.
Atrium Health is dedicated to providing our patients with excellent healthcare and being mindful of the cost of care. Please know that your feedback is important to us, and we appreciate the opportunity to investigate and resolve these concerns.
Atrium Health wants to continue to be your hospital of choice, and I apologize we did not meet your expectations.
Sincerely,
***************************
Sr. Patient Experience Consultant
Atrium Health
P.O. Box 32861
Charlotte ** 28232
Phone: ************
Customer Answer
Date: 12/29/2023
I am rejecting this response because: Received call from Manager at Atrium stating that there was no way to remove the info from public view or potential hackers. Was told that the people at the Atrium help desk had "misspoke" about the extent the file was attached to medical records. Since medical records can't be altered and these are not medical records but billing records they can be deleted or corrected if wrong.Business Response
Date: 01/05/2024
letter attached. CMInitial Complaint
Date:12/21/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My mother ************************************ was admitted to the *** and two people were banned from the hospital were able to breach her room and also take pictures of her after we had relocated her room and place her under a different name for her safety. The two people were *************************** and ****************************. *********** was able to access the information about my mother because her works for Atrium and he breached the database and was able to get my mother's information. I made several demands and requests to the doctors, nurses, and supervisors but the issues still continue. The hospital did not limit victors, they let visitors stay the night, and they asl did not follow ***** of ******** rights for me and my mother. The receptionists and the nurses were giving out healthcare information to people other than myself without verifying the passcode and confirming identity.Business Response
Date: 01/05/2024
Jan 05, 2024
Better Business Bureau of Southern Piedmont
******************************************** 300
********, ** 28105
Consumer: BELINDA ********
Case #********
To whom it may concern:
I am writing in response to the email you sent to Atrium Health on 12/18/2023. We appreciate your willingness to take the time to communicate your concerns on behalf of BELINDA ******** BBB Case#********
We have completed our investigation of the concerns regarding the recent experience at Atrium Health. The complaint has been addressed with the complainant and resolved as of December 22, 2023.
For additional questions or concerns, please reference my contact information below.
Sincerely,
***************************
Patient Experience Consultant
Atrium Health
P.O. Box 32861
Charlotte, ** 28232
Phone: ************
Initial Complaint
Date:12/20/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In August 2023 I was called by Atrium Health and told I needed to pre-pay my portion of an upcoming surgical procedure. I told them I have insurance, I should only pay my $50 co-pay. The representative assured me they contacted my insurance and my portion owed was $4,360.21 so I paid them.After my procedure, my claim was processed and I only owed $391.60. Atrium has had my money ($3,968.61) since August. When I first contacted them for my refund, they hung up on me. On the second call, the rep informed my my account was under review to ensure I was due a refund and if a refund was issued, it would be no earlier than January 6, 2024.How can they overcharge me and then refuse to give me my overpayment back?Why are they overcharging people with health insurance?I attempted to escalate the call to a supervisor and the rep told me that wasn't possible. I would like my $3,968.61 returned to me. Their practice of overcharging has also cost me $57.54 in interest earned as of December 19, 2023.Atrium did this to me previously using the same untrue line that "they contacted my insurance company and my portion due after insurance" was approximately $576. My portion was actually only about $260. I had to call and complain that time also, but with this overcharge they issued a refund, not sure why they would deny giving my money back now.Business Response
Date: 12/21/2023
Better Business Bureau of Southern Piedmont
************************************************
********, ** 28205
Dec 21, 2023Consumer: *****************************
Case # 21036063
To whom it may *************************** to your email sent to Atrium Health on 12/21/2023. We are investigating your concerns and will contact you on or before January 21, 2024.
Atrium Health is dedicated to providing our patients with excellent healthcare and being mindful of the cost of care. Please know that your feedback is important to us, and we appreciate the opportunity to investigate and resolve these concerns.
Atrium Health wants to continue to be your hospital of choice, and I apologize we did not meet your expectations.
Sincerely,
***************************
Sr. Patient Experience Consultant
Atrium Health
P.O. Box 32861
Charlotte ** 28232
Phone: ************
Customer Answer
Date: 12/23/2023
I am rejecting this response because: It does not take 30 days to review my account information and verify I was overcharged. Even the entry-level phone representative could verify I have a refund coming, she just didn't have the authority to release my money back to me. If Atrium is going to take a month to respond, I will accrue an additional $14.35 in damages as a result.Business Response
Date: 01/12/2024
Jan 12, 2024
Better Business Bureau of Southern Piedmont
******************************************** 300
********, ** 28105
Consumer: PATRICK ******
Case #:21036063
To whom it may concern:
I am writing in response to the email you sent to Atrium Health on 12/21/2023. We appreciate your willingness to take the time to communicate your concerns on behalf of PATRICK ****** BBB Case #21036063
We have completed our investigation of the concerns regarding the recent experience at Atrium Health. The complaint has been addressed with the complainant and resolved as of Jan 2, 2024.
For additional questions or concerns, please reference my contact information below.
Sincerely,
***************************
Patient Experience Consultant
Atrium Health
P.O. Box 32861
Charlotte, ** 28232
Phone: ************
Atrium Health is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.