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Business Profile

Lawn and Garden

Husqvarna Professional Products, Inc.

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Husqvarna Professional Products, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Husqvarna Professional Products, Inc. has 9 locations, listed below.

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    Customer Complaints Summary

    • 220 total complaints in the last 3 years.
    • 66 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/11/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date i order the replacement deck was the 2nd week of June, i was told July 8th I would have my part. Called the dealer and date was moved to July 18. Called and my order was moved to July 28th. Called and order was moved to August 8th. Called and order was moved to August 18. Called and now the order is moved to August 28. I talked to the dealer and the US has 1 mower deck in the country and I am number 7 on the list. They can't give me a delivery date and I already paid for it the 1st day i ordered it I paid it in full. And I can get get a response from husqvarna online sense that's the only way they do customer service on when this item is available. I have tried 3 times with the customer support and they can not resolve it and they say they will look into it and then I get an email saying problem resolved. I want to talk yo a person and I can not get one

      Business Response

      Date: 08/11/2022

      Husqvarna  Incident Number:220810-001073

      Unit is out of Warranty and we have reached out to the Customer(Customer can receive a refund since the part is on back order)

       

       

       

      Consumer First & Last Name:

      *****************

      Reason for Call:

      Says he got nowhere with our online support.
      Ordered deck through Dealer location at the end of June.
      Date keeps pushing back.
      Deck is backordered.
      Customer demanding a replacement mower ****** discontinued in 2016).
      Informed customer I cannot provide that for him.
      Informed customer that the parts are not available, and no promise date is available for this deck.
      Customer demanded alternative compensation for this since his dealer order is on backorder going on 2 months now.

      Phone number:

      Email Address:

      Action Taken or Info Given:

      Informed customer that he can cancel his order with the dealer for reimbursement or wait for the parts to be available to ship out.
      Informed customer that he could potentially go through warranty since he claims that the deck welds failed, and mentioned that some of our mowers have a 10 year warranty on the deck based off of date of purchase.
      Customer disconnected stating he was going to *** us.

    Husqvarna Professional Products, Inc. is BBB Accredited.

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