Complaints

This profile includes complaints for Husqvarna Professional Products, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Husqvarna Professional Products, Inc. has 9 locations, listed below.

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• 

  Husqvarna Professional Products, Inc.

  9335 Harris Corners Pkwy STE 500 Charlotte, NC 28269-3830

  
• 

  Husqvarna

  17400 W 119th St Olathe, KS 66061-7740

• 

  Husqvarna

  2500 Saint Matthews Rd Orangeburg, SC 29118

• 

  Husqvarna Professional Products Inc

  3645 California St San Diego, CA 92101

• 

  Poulan Lawn Mowers

  172 Old Elloree Rd Orangeburg, SC 29115-8461

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Z254 husqvarna mower at waverly rural king 3/17/18. It came with a 10 ear warranty on the deck. The deck has rusted thru and spindles are falling thu it.took it to rural king to have it fixed 6/20/25. **** sent pics to husquvarna to be told I needed a sticker under the deck to honor *********** sticker would still be there this long. Rural king fixed it. I paid. 2 days home and another spindle went thru the deck. I called husquvarna corporate. Told no sticker needed just a dealer mechanic to diagnose problem. Took it back. Now ********** says rust isn't a manufacturer defect. It is since it is thinner metal than they are now using. And not powder coated on the bottom as well as the top as they now do. I believe I'm not the only one this problem is happened to and they are now fixing the deck properly; but denying the replacement of my deck and others . Art and **** at customer services cannot even tell me what is covered in manufacturer defect. So therefore everything is on the consumer. Making their warranty void . My incident# is 250714-000672. I have emails between the mechanic and husquvarna. I have pics also have receipts of repairs done in 2020 involving spindles breaking. Should have recorded conversations between husquvarna. They said they record them. I just want the deck replaced as the warranty doesn't expire til 3/17/2028. I don't feel that unreasonable to expect a company to uphold their warrenty.

  Business Response

  Date: 07/15/2025

  Responded to the BBB

  Husqvarna Incident Number:250714-000672

  After reviewing the photos, the deck was not well maintained and there is rust but that is not a manufacturing defect. As a courtesy, we will replace the deck but not as a Warranty.

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Husqvarna trimmer from Lowes on 27 May 2025. When I went to remove trimmer from the packaging and start to use it the handle had come off. I noticed the s**** and nut that is used to hold the handle was missing. I contacted Husqvarna and they stated that since I purchased the unit on sale it is "as-is" and they could not send me the repair part. There was nothing indicating "as-is" on any receipt or sign in the store. I have contacted Husqvarna **************** four times to hopefully receive a part for the trimmer and verify the warranty since customer service stated it was sold "as-is". I have not received any answers that give me confidence that I have a warranty on my trimmer. I'm only requesting that a s**** and thumb nut for my handle be sent so I can use my trimmer without voiding a warranty I might still have.

  Business Response

  Date: 07/15/2025

  Husqvarna Incident Number:250714-001739
  
  We have reached out to this Customer but under a different name. We are sending the missing parts as requested.The information provided by the Customer verses the information provided by the Customer to the ******************** are not matching. Information needs to be consistent in order to assist the Customer. 
  
  Provided to Husqvarna:*****************************************      **** *******
  Provided to BBB: ******************************** 
  
  **** *******
  ******************
  *********************
  Daytime Phone: **************
  E-mail: ******************************** 
  
  

  Customer Answer

  Date: 07/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory.
  
  Thank you. 
  

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a riding lawn mower on May 20th 2023, it has roughly 50 hours on it(not shown on the hour meter because I left the ignition on for a couple of days. But within the last 2 years and 50 hours I have had multiple issues with the unit. First was the brush guard that comes with it has fallen apart, then the bottom seat cushion came off. Now the unit will not run on its own power, I can jump start it, but the moment I take the jumper cables off of it, the mower dies, there is also a significant amount of rust on the unit for its age, considering the one I owned previously to it for 15 years had none. I have tried to contact them multiple ***** ******, but never get any answers back from them. There are no phone numbers listed that are not totally automated that only refer to the website, which once again, does not reach back out to you.

  Business Response

  Date: 07/02/2025

  Husqvarna Incident Number:250629-000231
  
  My apology for the concerns you are having with your Unit. I am here to assist. To best assist you the Unit will need to be taken into an Authorized Husqvarna Dealer. I have provided a couple of Dealers in your area along with the Link to more Dealers. Please locate the one of your choice and contact them to setup a time to bring the Unit in for diagnosis.
  
  
  Healdsburg Lumber Company, Inc
  Open in new tab
  Address
  *********************************************************************************
  Email
  *****************************
  Phone
  **************
  
  
  Cloverdale Saw & ************
  Open in new tab
  Address
  *************************************************************************************************
  Email
  **************************
  Phone
  **************
  
  
  **************************************************
  
  

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Purchase Poulan Pro 5020 chainsaw (owned by Husqvarna) on 2/02/2025 for $249.00 + $50.42 for shipping ( $295.42) from ***********. It was delivered with a defective ignition coil diagnosed by *************** of *********** LA who submitted the warranty claim and where the saw is still sitting. Husqvarna Incident 250411-001179. I have the e-mail chain if necessary with correspondence with ***** ***** at Husqvarna and *************** including one e-mail stating that Husqvarna was going to replace the saw with a Husqvarna Rancher ************************************************ is no longer being manufactured. I have also visited *************** 7 times and still no replacement saw. I am being told that it is a product registration issue now, but *************** has ensured me the defective saw is registered an all the necessary paperwork for a replacement saw has been filed. I feel Husqvarna is giving me the run around. Husqvarna support is very hard to get in touch with. Poulan Pro service line has been discontinued and when I did get a call from ****** at Husqvarna where I was put on hold and then disconnected, I tried to call the number she called me from and all I got is a recording that this number is no longer in service. I have an extensive e-mail chain but file was too large to upload to file. I will try to forward by e-mail.Thank you,

  Business Response

  Date: 07/02/2025

  Husqvarna Incident Number:250411-001179
  
  Following up with the Dealer as we recently worked with the Dealer on  06/27/2025
  Dealer has been instructed on what they need to do 
  Following up the Customer after speaking with the Dealer again

  Customer Answer

  Date: 07/02/2025

   
  I am rejecting this response because:
  Response does not help me.  The only Husqvarna service provider in my area was *************** of **********, ** (***** ************) ************************************* **********, LA *****.  A representative at Husqvarna did speak with ***** at *************** to clarify necessary paperwork.  I don't know which party is faulty in not providing the correct information, but I am positive they need to continue their conversation until this matter is resolved.  At this point, It has been confirmed that Husqvarna sold me a defective chainsaw, said they would replace saw, and at this point I can only conclude that they have no intention to stand behind their product.  I e-mailed Husqvarna that I wished to remain a loyal customer and let them know I purchased another Poulan Pro saw a little over a month ago because I needed to get some work done. This is despicable how they treat their customers.  I feel ********************** should do the right thing and mail a Rancher ****************** and stop the stress and aggravation that Husqvarna has subjected me to.

  BBB thank you for your assistance.

  Business Response

  Date: 07/03/2025

  The Dealer has been notified and the Customer has been notified as to what ********************** is doing. Please check your email for the updates

  Customer Answer

  Date: 07/03/2025

   
  Better Business Bureau:
  
  

  ***** ***** at Husqvarna left me a message today that Husqvarna will be mailing me a replacement chainsaw.  I feel my complaint will not be resolved until I actually receive the item.  I have been told multiple times by Husqvarna as well as *************** that a replacement was being provided, which never happened.

  I remain skeptical but hopeful that this time a chainsaw will be delivered as this is the first time I received an Order Number from Husqvarna.

  
  Thank you for your assistance.

  ***** ***

  
  

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm on my third Husqvarna weed eater in a two-year period. The latest one is 7 months old (purchased on 11/3/24) and has completely frozen where I can't start it. I paid $269 for the machine and paid for a 3-year protection plan ($59.97). The company committed to provide me with a reliable product that I could use and that's not what I have. I tried speaking with their warranty department this morning (Husqvarna), and they told me I'd have to take the machine to an authorized dealer, which involves me taking time off work to take it PLUS the last time this happened and I took it to that same dealer, they wouldn't do anything for me. I'm stuck with a machine I can't use and meanwhile, my yard needs weed eating and I can't do anything. I would like for them just to refund me the price of the machine and the extended warranty. They act like they're the gold-standard in lawn-care products, but that has not been my experience.

  Business Response

  Date: 06/23/2025

  Husqvarna Incident Number:250623-000433
  
  I understand that you are having concerns with your Unit but in order to resolve this a Warranty Repair the Unit will have to be taken into an Authorized Husqvarna Dealer. This is stated in our Warranty/Repair Policy. If unable to repair under Warranty then the Unit can be replaced but Warranty repair is the first option.
  
  

  Customer Answer

  Date: 06/23/2025

   
  I am rejecting this response because:

  The last unit I had, same model, had similar problem and I was told to take it to the dealer. I did and he told me there was nothing he could do for me since I purchased it at Lowes and was very rude. I don't want to take my time to do this again, just to be told the same thing.

  
  

  Business Response

  Date: 06/23/2025

  I understand your concerns but the Unit has to be taken into a Dealer. Would you like for me to locate a Dealer for you?

  Customer Answer

  Date: 06/23/2025

   
  I am rejecting this response because:

  That's fine. I won't be going to the one in ************. There's one in ************* Tractor ********* of ************, **
  6.7 mi
  Open in new tab
  Address
  ********************************************
  Website
  Go to dealer website
  Phone
  **************

  Can I go to that one? Are they going to give me a hard time since I bought it at Lowes?

  
  

  Business Response

  Date: 06/24/2025

  Tractor Supply is a Retailer and does not handle Warranty Repairs. I have located you two other Dealers. See Dealer information below.

  *** Outdoor Power
  **********************************************************************************************************
  **************
  
  ******* Supply
  ****************************************************
  **************

  Customer Answer

  Date: 06/25/2025

   
  I am rejecting this response because:
  

  Ok. Do I need anything from your side to take it in?

  
  

  Business Response

  Date: 06/27/2025

  You will need to make sure you have registered the Unit or you can take in your Proof of Purchase Receipt. I recommend calling the Dealer before visiting. 

   

  *******************************************

  Customer Answer

  Date: 06/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a part from Husqvarna for my mower on May 24, 2025, based on the information on the companys website. However, the information is inaccurate. As a result, the part does not fit my mower. I have to return the part. Because my wrong purchase is due to the inaccurate information on the companys website, I request that the company pay the shipping and handling fee( probably several hundreds of US dollars) and return the shipping fee($5.99) incurred when the part was shipped to me. But the company totally ignored my request.

  Business Response

  Date: 06/13/2025

  If the Customer ordered the incorrect part then they are responsible for returning. Please tell me what is incorrect our Website that made you feel you ordered the correct part but received the wrong part. I need more detail. 

   

  Thanks; *******

  Customer Answer

  Date: 06/13/2025

   
  I am rejecting this response because:
  

  Concerns Regarding Husqvarna's Website and Product Information
  Request for Accountability and Resolution
  Summary of the Issue
  Specifically, the public-facing website of Husqvarna lacks clear differentiation between sub-models of the ** 221RH mower. This oversight led to an incorrect purchase, causing unnecessary inconvenience and financial implications for the customer.
  Details of the Concern
  Model Differentiations
  The ** 221RH mower, as displayed on Husqvarna's internal dealer website, has two distinct sub-models:
  Sub-model manufactured between *********
  Sub-model manufactured after 2019
  The part known as the belt cover differs between these two sub-models. Customers who own the mower must order the correct belt cover that matches their sub-model. Unfortunately, the public-facing website does not provide information that clearly specifies these distinctions.
  Erroneous Information on the Public Website
  The Husqvarna website accessible to the public only provides details for the sub-model produced between *********. It fails to indicate that the information applies exclusively to this older sub-model. As a result,customers like the one described here, who purchased the mower in 2020 and own the sub-model manufactured after 2019, are misled into ordering incorrect parts.
  Consequences for the Customer
  The lack of differentiation on the public website resulted in the following:
  An incorrect order of the belt cover, meant for the ********* sub-model.
  Unnecessary financial expense incurred for returning the incorrect part.
  Significant inconvenience in resolving the issue.
  Customer's Request
  ********************** is requested to take accountability for the oversight on their public website and compensate for the expenses incurred by the customer due to the incorrect order. This includes:
  Reimbursement for shipping and return costs associated with the incorrect part.
  A formal acknowledgment of the mistake.
  
  
  

  
  

  Business Response

  Date: 06/13/2025

  250605-000071

  Your refund process started on 06/05/2025 and you are not being charged a return shipping fee. You do not have to return the Part since it's under $50.00 STK.

  Customer Answer

  Date: 06/18/2025

   
  I am rejecting this response because:  As of today, 6/18/2025,  The refund did not appear on my credit card account.  Does **********************'s response means they agree to refund my money?  Would you please keep the case open until I see money on my account.  Thanks.
  

  Business Response

  Date: 06/19/2025

  250605-000071

  Refund is being processed with the normal 30 Day Time Frame.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a Husky riding lawn mower in February 2024 cause it was on sale at ** logging in ************* In June or July after a few mowing started having issues with it smoking really bad. called they came looked at it told me nothing wrong. Well it continued to do it. Along with other thing acting strange I would call and talk to them about always told Check air filter this and that. Everything on my end was ok. Well 2 weeks ago I was going to mow and the mower Blew up. So they came and got the mower and I am told " Sorry Husky and Kawaski aren't going to do anything even thought there is a three year warranty on the engine." I have also filed a claim one Kawaski.I have a three year warranty on the engine which apparently that means nothing. In the mean time I have a lawn that is growing and I am being laughed at by Husky and Kawaski for spending $5000.00 on a product that they don't stand behind there warranty.I should have read more up on this before purchasing because they may be good with the BBB but there are a lot of hard working people they have done the same thing to when I looked at reviews. Sad this is what our world has become as dishonest people!!!

  Business Response

  Date: 06/11/2025

  I did search and I was unable to find any previous correspondence Incidents. If you have any Incident Numbers; please provide them and I will review. Our three year bumper to bumper warranty covers manufacture defects. If the reason the Engine blew was determined that it was not a Manufacturer defect then that is why it was denied. Again, if you can provide any previous incidents I will be more than happy to take a look at them.

   

  Thanks; *******

  Customer Answer

  Date: 06/11/2025

   
  I am rejecting this response because: 

  I have dealt with CJ Logging where I purchased the mower like I was told I was to do at the time of the Purchase. Everything should be documented with them.

  Of course Im sure when calling about continual problems and them troubleshooting over the phone thats not documented , I may be wrong. But the time they picked it up should be.

  place where purchased in attachments

   

  
  

  Business Response

  Date: 06/12/2025

  Without any documentation I am unable to assist. Closing Incident on Husqvarna side. 

  Customer Answer

  Date: 06/12/2025

   
  I am rejecting this response because:

  I was give nothing. When they took it the Lawn mower at 5 months old because it was blowing white smoke, which Im sure thats normal right? They said nothing was wrong. What is it you want me to do.

  I did what I was told call them if there was a problem within the three years.

  Now your company is going to do just like the people that sold it to me, oh well buy a new one! 
  Thats not how it works with me, I buy a product and take the word of the product warranty and people that sold it to me!

   

   

  
  

• Initial Complaint

  Date:06/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the new Husqvarna Automower 410iQ on March 31, 2025. From the day it arrived, the app required to operate the mower did not function properly. Husqvarna support admitted there were known software issues and gave me access to a secondary dealer-only app as a workaround. Even then, the mower was unreliable. Despite this, I spent weeks troubleshooting with their team, providing detailed feedback, screenshots, testing results, and hours on the phone essentially a beta tester for a defective product and app. Ticket communication filled 62 pages on a Word document.On May 1 still within the 30-day satisfaction guarantee I formally requested a refund. I repeated this on May 4 and again on May 7 after explaining I had to purchase another mower due to the Automowers failure. I continued receiving vague reassurances like "dont give up on us" or "well figure something out," but no clear refund instructions. My refund requests were ignored for days at a time.I sent urgent follow-ups on May 12, May 15, and May 18, explaining I was financially strained and leaving out-of-state, and again asked for an immediate refund. Still no reply. On May 19, after more silence, I warned I would consider a chargeback. Only then did I receive return instructions on May 22 which were incorrect and finally a return label on May 23 while I was already en route on my trip.This was a mishandled return that dragged on for weeks, despite my cooperation. I was strung along to help Husqvarna fix their app while being denied timely refund instructions. Now I am back from vacation, still waiting to complete the return and unsure if I will be refunded in full. I feel taken advantage of and ignored when it mattered most.I am requesting confirmation of a full refund upon unit's return (no fees), a formal apology, and consideration for compensation due to the time, money, and effort I expended helping fix a product that never worked.Please see attachment for more details.

  Business Response

  Date: 06/10/2025

  Husqvarna Incident Number:250522-000447
  

  Emailed and Called the Customer with the following information in order to receive a refund for the return.

  As of 6/10/2025 @ 9:45am - we have not received the returned 410iQ Auto Mower.
  
  FEDEX Return Label #************

   

   

  Customer Answer

  Date: 06/13/2025

  I am rejecting this response because I clearly and repeatedly requested confirmationboth verbally and in writingbefore returning the mower, that I would receive a full refund with no restocking or arbitrary fees (e.g., return window penalties). My return was delayed because Husqvarna ignored my return requests within the first 30 days and after, keeping me engaged to help troubleshoot widespread app issues affecting many customers. This made me an unpaid asset to your team, and I lost my return window because of it.
  I also gave advance notice that I would be traveling, and that I needed help arranging the return beforehand. When I returned, I followed up again but was further delayed by severe weather, preventing me from safely removing the satellite unit from my roof. Since this mower had been outdoors for months, I invested several hours cleaning and carefully repacking it in its original packaging (photos available upon request). While not in perfect new condition, it was returned in a clean, respectful mannernot damaged or neglected.
  Even though Husqvarna never provided the refund assurances I requested, I still returned the mower in good faith on June 11, 2025, trusting that you will honor a full refund and consider fair compensation for the significant time I spent helping troubleshoot your app. The return is scheduled to arrive Friday, June 13, 2025, and I have attached a screenshot of the ***** tracking info. Please confirm once received and notify me promptly of the refund timeline and any next steps.
  Thank you.
  

  Business Response

  Date: 06/13/2025

  250522-000447 We still have not received the return. Expected on the date below. Once received we will follow up with the normal refund process.

   

  DELIVERY DATE
  
  FridayEstimated between 10:00 AM - 2:00 PM
  
  
  
  
  
  
  
  Get updates
  Email address *
  
  
  SUBMIT
  
  MORE OPTIONS
  
  
  FROM
  
  
  
  *******, ** **
  
  
  
  WE HAVE YOUR PACKAGE
  
  
  
  ON THE WAY
  
  ***********, **
  6/12/25 10:06 PM
  View more details
  
  OUT FOR DELIVERY
  
  
  TO
  
  
  
  **********, ** US

  Customer Answer

  Date: 06/15/2025

   
  I am rejecting this response because: Just to follow-up and document, the return was delivered and arrived at your location on Friday, June 13th, at 11:15am, signed by *******. I understand you received it just before a weekend, which can cause a delay, but please advise when reimbursement will be made, as soon as possible.  Thank you.
  
  

  Business Response

  Date: 06/16/2025

  The refund is being processed as of the Date of the Return Delivery. Take approximately 30 for refund to reflect.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Husqvarna Zero turn mower with a ******** motor in September of 2023 for $3476.43. In Sept/Oct of 2024 the engine locked up on the mower due to the oil plug coming out. We were told by Husqvarna to take to a dealer which we did in 2024. We were told multiple times by the dealer that they were going to send a new motor the motor was shipping even that it had been shipped. Then in April of 2025 we were told that Husqvarna was not going to fix it because it was a ************* and we would have to take to them. We took it to a ******* dealer who was instructed to disassemble the machine and now they say its Husqvarna issue because they placed the tube on the motor. This has a three year warranty with most of the time being in a shop with neither company taking responsibility.

  Business Response

  Date: 05/30/2025

  Husqvarna Incident Number:250530-001379 
  
  I was unable to locate any prior Incidents/Correspondence with this Customer with the Information provided. We will be reaching out to the Customer via this Incident Number and or Phone Number provided by the Customer to gather some additional information. Customer should receive and email or phone call no later than Wednesday; 06/04/2025
  
  
  Customers Statement of the Problem:
  
  Purchased a Husqvarna Zero turn mower with a ******** motor in September of 2023 for $3476.43. In Sept/Oct of 2024 the engine locked up on the mower due to the oil plug coming out. We were told by Husqvarna to take to a dealer which we did in 2024. We were told multiple times by the dealer that they were going to send a new motor the motor was shipping even that it had been shipped. Then in April of 2025 we were told that Husqvarna was not going to fix it because it was a ************* and we would have to take to them. We took it to a ******* dealer who was instructed to disassemble the machine and now they say its Husqvarna issue because they placed the tube on the motor. This has a three year warranty with most of the time being in a shop with neither company taking responsibility.
  
  Complaint Background:
  Order Number: Serial No: ************* 
  
  
  
  Customer Information:
  **** ******
  ******************************************************
  Daytime Phone: **************
  E-mail: ******************************** 

  Customer Answer

  Date: 05/30/2025

   
  I am rejecting this response because:
  I hope they really attempt to call me before the 5 days so I am rejecting that they cannot look up the serial number as this has been thru the ********************** dealer in ********** ******** that said ********** said to take to a Kawaski dealer which we went to one in *********************. I hope they call but they have the serial number is on the complaint. 
  **** Probst 

  Business Response

  Date: 06/02/2025

  Husqvarna received some additional information from the Dealer and we will follow up with the Customer again.

  Customer Answer

  Date: 06/03/2025

   
  I am rejecting this response because: i am still awaiting a response from them and they sent me a link on Husqvarna site which I do not have access to. I have called them 3 times on the 1st of June again after this message but the phone went to voicemail. I still do not know what they are going to do and this is not resolved. And I have emailed them the serial number the invoice and the model number. I am hoping they will resolve this but as of today I still have not been contacted except to get the dealer name and The original Husqvarna case number which was 250313-000548. 
  
  

  Business Response

  Date: 06/03/2025

  Closing the Incident on Husqvarna Side. Customer will receive a follow up email and phone call.

   

   

  Customer Answer

  Date: 06/04/2025

   
  I am rejecting this response because:they have not sent me an email yet and believe this company will continue to try and make the consumer pay for their errors and that them putting a his on the back that was leaking oil is my problem may have been my 3500 I would never buy from this company ever again!!!
  
  

  Business Response

  Date: 06/06/2025

  Closing Incident on Husqvarna side...No further action. 

  Customer Answer

  Date: 06/06/2025

   
  I am rejecting this response because:the company said there was oil on the machine that is because the hose they placed on it came off it is not my fault that their actions to the motor caused a problem. The machine was going to have oil on it because it was running out as I was mowing. They have not stood by their warranty. This is not closed on my part. 
  
  

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New Husqvarna 460 rancher, motor went bad. The saw was used with recommended Husqvarna 50:1 pre mix. Service shop had the saw and a Husqvarna *** denied warranty because of speculation. 3 quarts of fuel through the saw only. Product warranty was registered when purchased

  Business Response

  Date: 05/30/2025

  Husqvarna Incident Number:250527-000066
  
  Our Dealers are our Eyes and Ears as they are independently owned  and we trust their findings and diagnosis. However, I will review once again but not say that the Warranty Denial will change but review we shall. We will follow up with the Customer No Later than Wednesday, 06/04/2025. Please look for a ***ly from this Incident or a Phone with the number provided by the Customer. 
  
  Customers Statement of the Problem:
  
  New Husqvarna 460 rancher, motor went bad. The saw was used with recommended Husqvarna 50:1 pre mix. Service shop had the saw and a Husqvarna *** denied warranty because of speculation. 3 quarts of fuel through the saw only. Product warranty was registered when purchased
  
  Customer Information:
  ******* ****
  ****************
  ******, ** B0k1v0 ******
  Daytime Phone: **************
  E-mail: *************************