Complaints

This profile includes complaints for Armstrong Transport Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Armstrong Transport Group

  1120 S Tryon St Fl 5 Charlotte, NC 28203-6817

  
• 

  Armstrong Transport Group

  8615 Cliff Cameron Dr Ste 200 Charlotte, NC 28269-5914

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2024, my company utilized Armstrong Transport Group and their subsidiary ******************* a number of times for freight services. We have always paid our bills in full and our company has excellent credit and a proven track record with dozens of vendors. Three of the bills that they submitted are vastly higher than the quoted amount for their services and contain additional unapproved and miscalculated erroneous charges. I've attached proof of the three quotes and the three payments we've made to them. This should completely satisfy our business; however, Armstrong has been sending emails of past due notices with extra charges for months. I have replied numerous times and shown proof of the quotes to numerous parties via email and had conversations over the phone. Each time, the representative says they will look into it and get back to me, but then I'll receive another bill and request for information from another person at the company. At this point, their tactics are nothing short of harassment. I do not owe anything and have spent hours/days replying to this company to resolve the issues but they refuse to resolve the erroneous billing issues. They have also threatened to damage my business by reporting the incorrect amount due to a collection agency. I'm asking you to please intervene and have them to stop. I believe their tactics are predatory and that they over bill customers on a regular basis then harass them and threaten collections until they pay because it's easier for companies to pay the bill than to fight the erroneous charges and deal with collection issues. Please help.

  

  Business Response

  Date: 01/29/2025

  Upon review of this information, this customer had also reached our CFO over the weekend as well. **** (Our ***) was already working on this with our VP of *************** as well as our AR and collections department by the time it got to me on this platform. Our AR manager reached out to the customer and they came to an agreement/resolution. These invoices are now closed and the balance was written off. We do apologize for the bad experience with this independent Armstrong agent. We would love to work with them in the future and can assign them a new Armstrong agent as well as ensure they have all the contacts needed should they have any questions. Please let me know if you have any other questions or concerns. 

  Customer Answer

  Date: 01/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:10/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Arbitration Request Due to Illegal Charge and ***************************************** and (***************************** )I am writing to formally request arbitration regarding an illegal charge imposed by Armstrong Transport Group, related to the transportation contract for a load I hauled on 7/12/24-7/25/24.The rate confirmation for the haul clearly stated that I was to transport a total weight of ****** lbs. My trailer, according to our empty scale, has the capacity to safely haul up to ****** lbs. However, upon arrival at the shipper's location, the broker attempted to force me to overweight the rear axle of my trailer, which would have violated legal limits and compromised safety. After discussing the matter with the shipper, we mutually agreed to remove one bundle of the load to bring the weight within safe and legal limits (Broker agree this other the phone we have recorded all our conversation.Despite this agreement, the broker subsequently deducted 50% of the agreed-upon rate, which is both unjustified and illegal. Given the facts of the case, I seek restitution for the illegally deducted amount of $2,000, as well as any additional damages or fees deemed appropriate. Please find attached all relevant documentation, ***luding the rate confirmation, weight scale tickets,correspondence with the broker and shipper, and any other supporting evidence.I kindly request that this case be reviewed and resolved in a fair and timely manner.Thank you for your attention to this matter. I look forward to your response and the resolution of this issue. S***erely, **** ***** WLC Group *** ---Signature

  

  Business Response

  Date: 10/23/2024

  Good Morning Sir, 

  You have filed a dispute through our bond company *** already that is already in review. The BBB does not handle disputes but just complaints. *** is the one reviewing your case for reimbursement and because this is under review with them, Armstrong can not legally speak with you. I do apologize but you need to continue with PFA for communications. 

• Initial Complaint

  Date:03/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My trucking company, ****** ******************************************* booked a load out trailer from ****** ** to ********** with Armstrong Transport Group (ATG).During the inspection of the trailer at the receiver, a nail was found in one of the trailer tires. Keep in mind the tire was still full of air and the trailer parking lot was full of gravel and various debris. I have used many load out trailers and each time I have had any maintenance issues, such as flat tires, the broker or the customer dispatches roadside assistance to comes out to and fix it with no problem. Not once have I had a broker or customer try to pass the cost of maintenance to me, the carrier. That is industry standard. But in this case, the broker ATG, is trying to make my company pay for something we are not liable or responsible. The rate con does not state I am responsible for basic wear and tear repairs, only damage to the actual trailer. Tires are normal wear and tear. And in this situation, the nail most likely got into the tire in the receivers debris filled parking lot. This tells me that if I had gotten a flat out on the road, they would have charge me to come out and fix a tire on their trailer while I was providing them with a service?The broker is trying to make me responsible for the tire and are using coercion tactics to harass me into paying. They entered a negative report on ************. This could impact my business because other brokers may not want to do business with me. I have spoken to several other brokers who book load out trailers. All have said that its the broker/customer responsibility to replace tires and other maintenance issues and that this does not warrant or appropriate for ATG to place a Freightguad report.This does not fit the purpose of ************ because the load, trailer, was delivered. Again this is just harassment and a strong arm tactic.I am requesting that the Freightguad report be removed.

  

  Business Response

  Date: 03/26/2024

  As far as the business response: All negotiations with this carrier failed. We had to cease communication when they filed on our bond 03/08/24. This was a brand-new trailer with brand-new tires that the customer had to repair. We are legally unable to communicate with this carrier as this is still an active bond filing being investigated by the bond company.  Once this customer is reimbursed for the damage, the report will be removed. 

   

  Thank you, 

   

  ***********************

  Accounts Payable Manager

  Armstrong Transport Group

  Customer Answer

  Date: 03/26/2024

   
  I am rejecting this response because:

  Legally, according to the rate con, we are not responsible or liable for the tire which only had nail in it. The rate con states we are only responsible for damage to the trailer itself. Tires are normal wear and tear maintenance responsibility of the owner of the trailer.  Furthermore, the nail that was found in the tire was most likely entered in the tire as the driver pull into the owners unkept debris filled lot.

  As far as the freight guard report against my company, this is a misuse and not an appropriate report.  Freight guard reports are for carriers who abandon loads, cancel loads, report late to pick up and deliver. We did not any of this. This is dispute over a nail in the tire. Armstrong is trying to coerce me into paying for something that is the owner or their responsibility.  Thats fine if they dont want to remove the report.  This hasnt hurt my business at because other brokers who read the report have stated that this a misuse of the reporting and that I should not be responsible for the tire.  This further proves its just a harassing and coercion tactic.

  
  

• Initial Complaint

  Date:03/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bobcat from a seller who referred me to his partner at Armstrong Transport. Spoke with **** on Feb 3 who quoted me at the most $750 for *************************************** to **. I inquired the price per mile which **** replied around $1.50 per mile, which I thought was pretty high. We then agreed and a driver was dispatched the next day. Upon delivery Feb 6 I inspected the unit and noticed a few issues that I discussed with the buyer. A few days later, I received an invoice for $1150 which was not what I was quoted and spoke with **** who said it would be adjusted. I received another invoice a month later for $1150 from Armstrong which again is incorrect as I was quoted $750 by ****. I am not paying double what it should be. I expect an adjusted invoice for $579, which is (386 miles x $1.50)

  

  Business Response

  Date: 08/03/2023

   Our AR team worked with **************** and ultimately, they agreed on a price of $600. The load was adjusted and has been paid by ****************

• Initial Complaint

  Date:02/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a load through Armstrong transport going from ********** ** to ********* and it was a nightmare from the start! I had originally planned to leave around midnight Monday morning to head on out to deliver , but unfortunately when I got in my truck I realized the brake caliper was locked up not letting me go anywhere. So I had to wait till morning so I could get a new part from the auto parts which put me behind. I had emailed the broker and the customer about my situation. The customer was fine. The broker however was not , he was difficult from the start. Along with all the other things that went wrong , he decides to cut my pay 500 dollars because the load was late . But the load was delivered the same day , cant help it when something like that happens we all know that. But they refuse to pay me the original rate amount I agreed on , they took 500 dollars from me . I think I should get what was promised me

  

  Business Response

  Date: 08/03/2023

  Load number ******* -Based on our research the fee of $500 ***** to the carrier from our sales agent seemed too high and does not fit with our guidelines. The team investigated further and is issuing a refund of $500 to Baileys Enterprise. 

   

   

  ***************************

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Armstrong Transport to move our products from *******,** to *************,**. And the load got lost due to Armstrong's negligence or mistakes. and Their claim team denied our application without any sound reasons.

  

  Business Response

  Date: 11/21/2022

  I am reaching out regarding the about referenced matter. It appears ************** provided you a copy of Armstrong's response to his claim. As we detail, Armstrong as a broker is not liable for his loss. Further, ************** company failed to take the necessary action to attempt any recovery. ************** as the owner of the cargo should have reported it stolen in the location of the theft and he refused to do so. 

  Further, insufficient documentation exists to prove this load ever picked up. To date, ************** has not provided a Bill of Lading with the driver's signature. This is the governing document that would show the load was picked up by someone. Further, the loss is reported as 9/14/2022. However, the security camera screenshots provided of the truck which allegedly picked up the cargo are from 9/15/2022.

  For these as well as a compilation of other legal factors, Armstrong is not response to his alleged loss and provided a response to him based on these factors. 

   

  ********************************;

  Legal Operations Specialist  

  Customer Answer

  Date: 11/21/2022

   
  I am rejecting this response because: She is the liar. Armstrong found the trucker to move the load and the load got lost. that is insane that she asked us to report the police since we do not know who the driver is and how come i should report it to the police. And also the load was picked up on 09/15. that is the exact date it happened. She did not even check with her staff for what happened. i have never seen such a liar and ******** like her. i have all the emails communications for the load. We have provided all the documents we have and she does not want to take care of her customer and be responsible for the loss.  This is the worst company and bad people in ****** will try my best to let the people know that Armstrong *****.