Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lost items, damaged items, late pickup and delivery, overcharging

  Business Response

  Date: 05/11/2025

  Dear ******* ******
  Thank you for bringing these concerns to our attention. We take all feedback seriously and are committed to addressing your issues regarding the lost or damaged items, scheduling, and billing.
  To better understand and evaluate your claim, could you please provide a breakdown or explanation of how you arrived at the total amount of $12,837.00? This will help us investigate thoroughly and respond appropriately.
  We appreciate your cooperation and look forward to resolving this matter.
  Sincerely,
  A Plus Moving Group
  

  Customer Answer

  Date: 05/11/2025

   
  I am rejecting this response because I've sent the attached file multiple times only to have the moving company reject it and direct me to upload to a suspicious website that will not accept files beyond a very small size limit.  The website that I'm directed to seems to be designed not to work in order to wear out the claimant in the claimant's attempt to navigate through the directions provided.  The attached contains all files and a breakdown of the claim amount for each lost and damaged item.
  
  

  Business Response

  Date: 05/11/2025

  We have completed a review of your file, including the documentation signed prior to your move. According to the Customers Declaration of Value that you completed and signed, you chose Option 2 Released Value Protection, which limits carrier liability to 60 cents per pound per article. This option was clearly explained in the paperwork, and your initials and signature on the waiver confirm that you acknowledged and accepted this limited coverage.
  Option 2 does not provide full replacement value for lost or damaged items. Instead, any compensation for claims under this level of protection is calculated strictly based on the weight of the affected items, multiplied by $0.60 per pound regardless of the items actual value. This was your selection at the time of booking, and no higher coverage was purchased.
  In light of that, we are unable to recognize or process your requested claim amount of $12,837.00, as it does not reflect the coverage you agreed to. This amount exceeds the maximum allowable under the valuation option you chose, and we must handle your claim in accordance with the signed agreement and federal regulations.
  Please be advised that our team will continue to process your claim based on the 60 cents per pound valuation, as outlined in your signed documentation. If you have any further questions regarding the valuation options or your signed waiver, feel free to contact us.
  

  Customer Answer

  Date: 05/11/2025

   
  I am rejecting this response because there are two parts to this, the cost of the shipment of the items and the cost of the item itself.  I was billed based on the cubic feet of the items.  One of the largest items (if not the largest) was lost so not only did I pay for nothing regarding the shipment of items, I also lost the item itself which also has value.  The cost of the shipment for the lost items is included in my claim amount along with the cost of the item itself.  I should be reimbursed the full amount of the shipment and 60% of the item's value as the shipping company is in breach of contract.
  
  

  Business Response

  Date: 05/13/2025

  Thank you for your response. We understand your position regarding both the value of the lost item and the portion of shipping charges associated with that item. However, we must reiterate that your signed agreement and valuation selection legally govern how such claims are processed.
  As confirmed in your signed documentation, you elected Option 2 Released Value Protection at 60 cents per pound per article, which limits our liability strictly to that rate for any item lost or damaged during transit. This valuation option does not account for the actual market value of the item or for reimbursement of transportation costs tied to specific items, even in cases where an item is lost. This is not only standard practice across the moving industry, but also fully compliant with federal regulations outlined by the ******
  Regarding your reference to a "breach of contract"please note that while we regret the inconvenience and loss youve experienced, the valuation option you chose defines the extent of our liability, even in cases where an item is not delivered. The 60-cents-per-pound limitation applies regardless of fault or outcome. This waiver, which you signed, supersedes any claim for full item value or proportional shipping reimbursement.
  To summarize:
  The shipping cost associated with individual items is not itemized nor refundable under the terms of your agreement.
  Compensation for lost items under Option 2 is limited to the weight of the article multiplied by $0.60.
  There is no provision in the signed agreement that entitles a customer to reimbursement of full shipping costs or 60% of item value under this coverage.
  While we do regret any inconvenience you experienced, we are obligated to handle this matter in accordance with the valuation protection you selected and agreed to in writing.

• Initial Complaint

  Date:03/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Breach of contract: Moving household goods When loaded on Dec. 16, we did not have a set address so goods were placed in storage. We were told we had one month free storage. I contacted the company on January 17 (via email) to provide delivery address and arrange delivery. I did not hear back, so I called the company on January 21. I spoke to **** and gave her the first available delivery date of January 31, but she told me I had to pay $725 for the storage before they would release our goods for transport. I paid the fee immediately. Over the next two months, I have detailed records of every time I called/texted/emailed trying to get an update. My husband or myself only got ahold of someone infrequently and were told our goods were in ********** waiting to be shipped for a long time. On March 10, **** let me know the container should arrive in ****** "today or tomorrow" and that they would be sending up a crew to deliver our goods "this week or next week". Today I was told "unfortunately the crew will not be arriving in ** this week. Your delivery is now scheduled for April 1-3". According to the contract, they had 30 working days from the first available delivery date (January 31) to deliver our goods or be in breach of contract. We have now passed that point, hence why I am filing a complaint. Additionally, I have always had to reach out multiple times to get any information. We have already paid 70% of our moving charges (****** pd plus $725 paid for storage though we were told first month would be free) with the remainder being due upon delivery (*****). Since they are now in breach of contract, I request that the remaining amount due be waived. I am additionally requesting that our goods be delivered ASAP.

  Business Response

  Date: 03/20/2025

  We are deeply sorry for the frustration, stress, and inconvenience this situation has caused. Moving is already challenging, and we regret that delays and communication issues have added to your concerns. Please know that we take this seriously and are working hard to resolve it.
  We understand how difficult it is to be without your belongings for so long, and we sincerely regret the delays. Unfortunately, the route to ****** has presented logistical challenges beyond our control. While we always strive to meet delivery expectations, we acknowledge that this has been frustrating, and we sincerely apologize for the inconvenience.
  Additionally, we regret any difficulty you had in reaching us. Clear communication is a priority, and we understand that waiting for updates has been frustrating. We take full responsibility for this and will ensure better updates moving forward.
  Regarding the storage fee, we understand the confusion and apologize for any miscommunication. While we offer one month of free storage, additional charges apply beyond that period. We regret any frustration this may have caused.
  We are still within the 60-business-day timeframe outlined in the contract and are actively working to complete your delivery. Your goods are scheduled for April 1-3, and we will keep you updated.
  As a goodwill gesture, we will be providing a discount on your remaining balance. While this does not undo the delays, we hope it reflects our commitment to making things right. We will follow up with details soon.
  Again, we truly apologize for the delays and any frustration caused. We appreciate your patience and are committed to resolving this. Please reach out with any further concernswe are here to help.

  Customer Answer

  Date: 03/20/2025

   
  I am rejecting this response because:
  

  According to the Bill of Lading I attached with my original complaint, the time frame listed is 30 business days.  I do not know where you are getting the 60 days from.  If there is documentation of that, I would appreciate seeing it.  The ******************************************** lists 30 business days as the maximum for interstate moves.  Pursuant to section E of the Bill of Lading, it states ***************** delivery "period of time" is up to thirty business weekdays, not including storage time, beginning on the first date indicated as available for delivery (not the date of pickup)."  As January 31, 2025 was the first available delivery date, March 14, 2025 marks the 30th business day. 

  Additionally, we would like to know the discount you are offering in writing sent through the BBB so that we have a third party receiving the information as well.  We would like to resolve this through the BBB, but we are also looking into further litigation should this matter not be resolved quickly. 

  
  

  Business Response

  Date: 03/23/2025

  For long-distance moves to ****** and ******, the delivery window is up to 60 business days, in line with legal requirements. Although we strive to complete moves well within this timeframe, unforeseen factorssuch as container inspections and logistical challengescan occasionally cause delays.
  We work closely with container companies to ensure everything is handled properly, but inspections and other procedural requirements may extend the timeline. Any delay beyond the 60 business days incurs a daily fee of $30, as per the established tariff.

  Customer Answer

  Date: 03/23/2025

   
  I am rejecting this response because:
  We have not been able to find any documentation on the ***** website outlining a difference between interstate moves and interstate moves to ****** or *******  We met with a lawyer Friday, and he stated that the Bill of Lading, in which both your representative, Andrii, and myself signed, is our binding contract.  In this contract it is clearly stated on page 1 and 2 in bold that  **************** (S.S.) is up to a maximum of thirty business weekdays, not including storage time, beginning on the first date indicated available for delivery.
  
  Additionally, you have not responded to our request for a specific discount or dollar amount that you are offering.  In order to resolve this dispute, we request that you provide that number and the specific date you will deliver our goods.
  
  
  

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called around 28 or 29 Aug 2024 to different transportation companies because I'm selling my house and moving to *******, my house was just put on the market Oct 2024 due to some delays. My mom passed away Jun 2024 and that's been difficult, had lots of damage to my house due to son so repairs were really expensive and I don't work I'm a disabled Veteran so my dad gave me one of the insurance policies to cash in to help with repairs and the down payment for the movers to Will so the policy was under ***** by the time I paid everyone, it took a long time to process and get the money in the mail, a month and then two weeks for the bank to release the check in my bank account all together the end of Sept - mid Oct 2024. I ended up using my VA check to give to the moving company but the entire time I was talking to Will from Aug to Sept with no problems with the quote of ******* and he said my monthly payment should be no more than what I was paying on the Pod that I had before I turned it in I called and told him at the end of Aug ********************************************************************************************** because he usually don't but if it's business, now he doesn't return my calls the prices have changed all together, now just making up outrageous prices, the driver and **** threatened and pressure me to sign documents because the driver told the workers not to do anything it was a whole hour of the driver giving me a hard time and **** blowing up my cell phone and I kept asking for Will but until this day no Will but from Aug until I signed and gave money there was a Will that I talked to all the time but now he had ghosted me and it's all lies and the contract has change, the money has changed, and I have never received an updated invoice or reciepts from October but yet I get a text message yesterday that I owe storage a month later of 1350, I don't have it that, I live off VA money month to month and that is not what Will told me.

  Business Response

  Date: 11/07/2024

  SIZE OF THE MOVE. OVERCHARGE
  First, we would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less than satisfying experience. The customer provided the sales representative an inventory list consisting of 46 pieces to transport which was estimated to occupy approximately ************************************************************************************** require additional services which were not listed on the Estimate then the price will increase accordingly.
  But the load size is 2050 cu ft. On our end we just try to do things right. 
  The customer added more pieces from 46 to 358 like the result price change. They also ordered packing materials for their items, the customer says she was not aware, however, this was disclosed and agreed upon by the customer way before pick up. Per federal regulations, any additional items and services requested which were not included in the original estimate and may result in additional charges require that the movers provide a revised binding estimate which automatically cancels any previous estimates.
  
  Originally customer suppost to pay 70% from the remaining balance and we dont even that. 
  What we asking just pay the storage fee plus bassed on what is going on pay remaining balance from 70% 
  Also we attach screenshoot of all phone calls for 30 days. NO one ignoring any call or text or emails 
  
  

  Customer Answer

  Date: 11/07/2024

   
  I am rejecting this response because:

  Once again I was quoted ******* and I did a updated list and took off items. I m tired of being taken advantage of and once I do not have that money 1350 that they want from me. So,  the  the company can refund all my back to me and return all my furniture to my house because once again I don't have that  money that they ate asking for at this present time. Tired of all the lies and back and forth and changes of back and forth. Refund all my money back and bring back my furniture. 

  
  

  Business Response

  Date: 11/07/2024

  As you can see customer signuture and dates are the same. Not sure how to respond on our opinion unreasonable request. 
  As an offer to can provide $200 complimentary discount just to satisfy the customer. Overall unfortunally nothing that we can add 

  Customer Answer

  Date: 11/07/2024

   
  I am rejecting this response because:
  Once again I want my refund of ******* back and my furniture back to me and once again I don't have 1350. 00 to give them or nobody and I certainly don't have 1350. 00 in my bank after paying my bills. I'm doing good to have ****** to last me unil December because once again I get paid once a month from a disability check

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a quote with Will from this company. We were quoted an amount then told to pay a downpayment and we paid with a card. On the move date they had 3 people come and we spoke to a lady named ****. She did not get along with the persont hat was helping me and said things that offended him. He wanted to deal with Will as he had from the start but he was no where to be found when I called. Then at the last minute **** says things like he cant read and upsets my friend at that time to the point that he didnt want to deal with her and left me abandoned during m move. This was all because they said that we had to pay with *****. We origivally paid via card and a zelle payment is problematic due to budgeting. During the move process the movers were slow and messy. I explained what I wanted and they did the opposite and was concerned about charging me for bubble wrap and I didnt want that used. They used duck tape on my boxes for no reason besides being time consuming and annoying. They broke my sons TV, they broke my elliptical and they forgot to get my ladder which I had to go back out and pay someone to get it for me. I mentioned to grab the big things They were unorganized and **** was rude and just concerned about the zelle payment. I asked her politely if i could pay another way and she was willing to work with me until my friend made her upset. So at the last minute they are charging me more fees and I had to pay ******* and I should not have. They did an awful service and didnt putmy bed or my son bed or our dressers togehter right. To the point that we need new furniture now and it squeaks. I want people to not go for this bait and switch company. The relationship I had is now gone and this has been the worst experience ever! I am still trying to recoup from it

  Business Response

  Date: 09/24/2024

  We sincerely appreciate your feedback and apologize for any confusion regarding your recent move. We would like to clarify the situation to provide better insight into our process.
  
  Overall reading your claim we cant really underdtand what happened? 
  
  Here is what underdtood: 
  1. We charge you for a packing $50 for almost 3000sq feet house?
  
  2. 2 itemas get damage 
  Please file a claim: The customer was referred to our claims service provider CSI to file a proper claim as required by the law.  Once the claim is received it will be analyzed in the order it was received and compensation will be offered based on our legal liability and within the time frame allowed by law. For further assistance with filing claims you may contact CSI directly at ************ or online at *****************************
  
  3. It took the movers extra 1.5 hours to do a job. Not sure what is wrong is here. Your estimate was 6 hours but it tool 7.5 hours. 
  
  
  With all respect customer taking advantage of the company never try to reach us. 
  

   

  
  

  Customer Answer

  Date: 09/24/2024

   
  I am rejecting this response because:
  

  I WAS TRYING TO MOVE AND i DID NOT HAVE ANY PROBLEMS WITH THE COMPANY UNTIL THE MOVE DATE AND I CONTACTED THEM SEVERAL TIMES AND NO ONE HELPED US! I CONTACT AND TEXTED WILL AND WAS TOLD HE WOULD CALL MY FRINED BACK AND HE DID NOT. ALLWE HAD WAS **** WHO WAS VERY RUDE AND MADE THE MOVE TAKE LONGER BECAUSE SHE WANTED TO CALL THE MOVERS AND CHARGE FOR EVERYTHING AND HAVE THEM PUT DUCT TAPE ON MY BOXES WHICH WAS NOT NECESSARY AT ALL. SHE WAS CONCERNED WITH CHARGING ME ADDITIONALLY THEN AT LAST MINUTE THEY SAY THEY ONLY TAKE ***** AND THAT WAS THE REAL PROBLEM! I DONT KNOW WHY IT TOOK THEM SO LONG EITHER IT WAS BECAUSE THEY WERE PUTTING DUCT TAPE ON MY BOXES!!!

   

  THE MOVERS WERE NOT ORGANIZED AND LEFT OUT BIG ITEMS THEN ALL OF A SUDDEN WE HAD TO JUST LEAVE BECAUSE OF THE TIMEFRAME.

   

  I CONTINUED TO TRY TO GET RESOLUTION WITH NO LUCK ON THE MOVE DATE AND I TOLD THEM THEY DAMAGED THINGS AND ONLY NOW WAS I GIVEN THE CLAIM NUMBER WHICH IM SURE IT WONT MATTER DUE TOT HE TIMING. THIS IS WHY YOU PUT THAT HERE! IW ILL HAVE TO REPLACE ALL MY FURNITURE AND IT WAS NIGHT TIME AND THEY KNEW THEY DIDNT PUT THE **** TOGETHER RIGHT FOR ME OR MY SON AND IM SURE IF I CALL THE CLAIM AND TRY TO DO THAT IT WILL BE DENIED. THIS COPNAY IS DECEPTIVE AND THEY WAIT TO DO THIS UNTIL THE LAST MINUTE

   

  THEY CAN PULL THE CALLS 

  
  

  Business Response

  Date: 09/24/2024

  You got everything in writting and we got initial and sign payment policy from you. 
  
  You also have in writting claim company information. I just pulled you profiled history. 
  Let me know if I canhelp you out somehow but again it seems you just try take the advantage. 
  You knew everything 
  
  

  Customer Answer

  Date: 09/24/2024

   
  I am rejecting this response becI DO NOT SEE ANY NEW INFO AND I AM NOT TRYING TO TAKE ADVATAGE OF COMPANY. THEY TOOK ADVANTAGE OF ME ONT HE MOVE DATE BECASUE AT THAT POINT I HAD NO OTHER OPTIONS. I HAVE BEEN SO BUSY WITH WORKING AND EVERYTHING THAT THIS HAS TAKEN SOME TIME. I DID REACH OUT TO COMPANY SEVERAL TIMES ON MOVE DATE AND THEY DID NOT HELP AT ALL BECAUSE THEY WERE BEING STUBBORN AND KNEW I WAS BETWEEN A ROCK AND A HARD PLACE AND I HAD TO DO WHAT THEY WANTED OR THEY WOULD NOT UNPACK THE ****** WHICH IS WHAT **** ****. SHE ABUSED HER POWER AND MADE ME PAY VIA ZELLE WHICH IS CASH. THIS WAS EMBARRASSING BECAUSE MY LANDLORD WAS THERE SO I HAD TO COMPLY EVEN THOUGH IT MESSED ME UP FINANCIALLY. THEN LATER I FIND OUT THEY FORGOT THE LADDER WHICH MEANS I HAD TO PAY SOMEONE ELSE TO DOTHAT AND THEY BROKE SONS TV WHICH I CAUGHT BEFORE THEY LEFT. BUT THEY BROKE THE ELLPTICAL AND MESSED UP BOTH ME AND MY SONS BED TO THE POINT THE MATTRESS IS WARPED AND MY BED SQUEEKS AND IS NOT STABLE AND THEY KNEW THAT BUT UT WAS GETTING SO LATE THEY JUST LEFT. I DONT HAVE TIME TO TAKE ADVANTAGE OF COMPANIES BUT I WILL MAKE SURE PEOPLE KNOW ABOUT IT AND NOT USE THIS COMPANY ******* THEY ARE UNETHICAL AND **** SHOULD BE FIRED!!!

  
  

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was called by ************ and harassed by A Moving Company over a dispute I filed. The company rendered moving services for me on 5/20/24 and it was not performed as contracted. I was charged 1700 and only disputed 400 for services not rendered and excessive charges. My quote was 1100. The two people who contacted me was a male and female. The man made several threats to me and they have my address due to the moving information. He stated that he was going to get me for making a dispute. I asked to speak to ****, the man who set up my moving contract and he didnt know who Will was. This company is a fraud. They did not complete the job. My kids unloaded the truck at my new location. They put holes in my wall, they took several breaks on the clock, and they charged for things that was not listed in the contract and threatened to drive off with my furniture if I didnt pay them. I made 3 payments to them. A deposit to MCC which was supposed to secure the move and 2 Zelles to A+ Moving.

  Business Response

  Date: 07/08/2024

  We sincerely appreciate your feedback and apologize for any confusion regarding your recent move. We would like to clarify the situation to provide better insight into our process. 
  
  So far we can't understand what customer wants from us? 
  Customer saying that that someone get me for what?

  Customer is saying "kids comple the move" why than customer hire a ********************** company? 
  If any damages or something we fully insured company. Customer never contact us from May 20th.
  Dont wanna be disrespectfull here but this claim is a joke but we 100% will provide all evidencas or whatever is require from us. 

  P.S Customer provide the screenshots but never mention that all of them beed disputed for no reason 

  Customer Answer

  Date: 07/08/2024

   
  I am rejecting this response because: everything I am saying is legitimate and the company is extremely unprofessional. I am a business owner and in business sometimes you will have chargebacks. As a professional business owner, you never call a customer and ask them why they presented a dispute or chargeback. The only thing you do is present your evidence and let the financial institution make the determining factor based on the evidence. The call I received today was not only unprofessional but very unethical and harassing. The reason my kids had to assist with the move is because from 9 AM until 3 PM when my kids were dismissed from school the movers still had not loaded the house that I was moving from. That was an entire school day. Had I known it was going to take that long, I would have had my high school boys move me because they were a lot stronger and a lot more efficient than the two men they sent out to move me. When I initiated this contract, I spoke to **** at the ***************** Till this day, I still have not been able to get in contact with ****. I have had a foreign woman and a foreign man contact me again, never have I spoken to **** again since my money was taken. I am not disputing the entire claim, just $400 in undisclosed additional fees, workers not completing the job, and damage. So many similar complaints have been made, too many for me to attach. We are all not lying about this company and their services or lack of. They are the common denominator. In addition the attached contract states there will be an extra charge for glass and packed items. All of my items were packed, no bubble wrap or boxes were used. They used clear wrap for 3 items and did not tell me until after that there was an up charge. Any additional fees should be disclosed prior to initiation if its not clearly defined with a price on the contract. 
  
  

  Business Response

  Date: 07/15/2024

  Customer did a chargeback on all paymnets never ever try to file a claim or call us. 
  We have all video and picture proffs that job been completed in full.

  No one related to the customer been involved to this move. 

  Customer Answer

  Date: 07/15/2024

   
  I am rejecting this response because: Attach your evidence. I had no problem attaching mines. Attach your videos of my move to the new location and evidence of me submitting a dispute on the entire claim.  
  
  

  Business Response

  Date: 07/22/2024

  We have all videos but unfortually we can't uploud on BBB.
  Please watch file on our ****** Drive: 

  1. Unloading 

  ***************************************************************************************;

  2 .Truck Empty
  ***************************************************************************************;
  
  On our opinion it's enough evidances that job been completed 100% 
  Also we more than happy to provide any additional evidances. 
  Plelase contact us at **************************************** 

  Customer Answer

  Date: 07/22/2024

   
  I am rejecting this response because: Are you really serious right now? All these videos show are a loaded truck and the empty truck. This doesnt address the issues of my kids unloading most of the truck. Do we have a video of the full unloading process? If you do, that would show my boys taking practically everything in the house. In addition this does no address my complaints about the additional charges that I disputed for. I was charged an additional $400 for things not listed in the contract and the charges were not disclosed to me beforehand. I should have been given an option before proceeding. Again I am not the only consumer complaining about this location and dealing with ****. They have bad Yelp reviews, FB reviews and some bad ****** reviews at this location. They are the common denominator not me. Their unprofessionalism showed the moment they called me personally on 3 way and questioned me about the dispute then proceeded to get into a shouting match with me about my decision to dispute part of the transaction. Im really tired of going back and forth. BBB please intervene and assist me in getting this resolved. 
  
  

  Business Response

  Date: 07/29/2024

  It's imposible to record all moving process. it took hours, We are not making a movie. We are the movers.  We provide main moments to show that customer just dont wanna to pay the bill. 

  After we provide to the merchant all evidance  and won all chargebacks customer make her own decision try to get paid money throw the BBB. 

  It's simple like that 
  

• Initial Complaint

  Date:06/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked my move with A Plus Moving months in advance with Will. I signed the contract and paid my deposit of $657.30 on 5/10/24. The initial conversation we had concerned moving directly from my current home to my new home. However, after my initial contract fell through, I had to change the move to storage & then move to the new home at a later date. **** was aware of this change & advised it will be an extra $500 for the indirect move. He also advised they had 1 month of storage for free, which worked for me because I would only need it in storage 1 week. The day before the scheduled move on 6/11/24, I received an email from **** stating my move had been canceled with no explanation. When I tried to call him, he had blocked my number. Then I called the main office and the receptionist advised the move was canceled because I was quoted the incorrect price. At no time had anyone contacted me to advise of this or have a conversation to explain why my move was abruptly canceled the day before. This was unprofessional to say the least but also caused me undue stress during a very stressful time already. I also requested to speak to management and have been unable to do so. The receptionist advised they would refund me today for my deposit and I have not received my money or a call back.

  Business Response

  Date: 06/15/2024

  Hello, sorry for the inconviniance. Your move been canceled because of you changing agreement from your end. 
  Deposit been refunded and you should have it your account in the next 2-3 days. 

  Thank you 

  Customer Answer

  Date: 06/15/2024

   
  I am rejecting this response because:
  The business is lying. I was requoted & provided a new estimate before paying a deposit. The company has been extremely unresponsive & has been screening my calls. I also went to the address listed for them and the building was vacant. The tenants next door advised they were evicted due to nonpayment. This business is a scam & needs to be shut down. They have tons of complaints & was even mentioned in a WSOC news story regarding doing bait & switches, holding peoples items hostage for more money, and doubling & tripling what was initially quoted. 

  Business Response

  Date: 06/15/2024

  Deposit been refunded and like I mention before money should be on the account back in couple days. Unfortunally we can't control that. 
  Please let us know if you need any other help 

  Customer Answer

  Date: 06/15/2024

   
  I am rejecting this response because:
  Once Im refunded and made whole I will accept. Until then this complaint will remain open. 

• Initial Complaint

  Date:04/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a very detailed word document describing exactly what occurred during our moving process. I have details from as far back as our walk-through to the end of the move. There were problems along the way, but my biggest complaint is that I feel I was scammed. Quoted just under $10000 yet were charged over $16,000. This company was unprofessional, to say the least. Not only do I feel that the exponential increase of cost is outrageous, but their conduct was completely unacceptable. We removed a substantial number of items before they arrived to begin our move, yet costs only rose. Originally did not have a truck large enough to the very first day, and never explained they would be starting a new move once they departed our driveway. They told us they were returning in the morning to retrieve the rest of our items, yet charged us for a new move with additional fees that should never have been involved. They refused to take some items, even though they knew they were to be included in the move. They did so by stating that was not part of the items to be moved on day number two. There should have never been a day number two. They arrived at our destination, on March 20, however, they did not bring all of the items and complete our move until March 28. In fact, we had to sleep on our mattress on the floor because they could not find our bedroom hardware until that time. They did things such as charged us a separate fee for our bedroom hardware, despite the fact we were charged to move our bed. So many Issues that arose during this move. Again, I have a very detailed word document which encompasses my litany of complaints. I am requesting a substantial return of money paid, based on all of the problems we encountered. I have videos and pictures of the price gouging and various damages to my items, they threatened to hold hostage my belongings to force our agreement with heavily inflated prices. We have not filed a lawsuit yet, but strongly considering!

  Business Response

  Date: 05/01/2024

  
   It is never our intention that customers will have a less than satisfying experience. The customer provided the sales representative an inventory list consisting of around ************************************************************************************ one truck. It states in the Estimate that should the customer add additional items or require additional services which were not listed on the Estimate then the price will increase accordingly.
  The customer added more pieces around 200 to 600 like the result price change. They also ordered packing materials for their items, the customer says she was not aware, however, this was disclosed and agreed upon by the customer way before pick up. Per federal regulations, any additional items and services requested which were not included in the original estimate and may result in additional charges require that the movers provide a revised binding estimate which automatically cancels any previous estimates.
  

  Per our Estimate and Bill of Lading governing this move,  the standard delivery schedule is  30  business days to deliver after the First Available Delivery day,  however, per our terms and conditions, delivery can be completed up to 30 business days from the first available date to deliver the shipment.

  For assistance with filing claims you may contact CSI directly at ************ or online at ****************** and get paid for any damages!

   

  
  
  
  

  
  

• Initial Complaint

  Date:01/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was quoted $2,254 for a move and when the drivers arrived they made a new quote of $4,000. The company said I had more items than what I reported, and I did have some small boxes/items. Included in the quote was also my washer/dryer, which didn't even need to be moved, as I sold them. They also told me that my items were to be in storage until the actual move date, which was supposed to be January 6, ****. The administrative assistant (****) got very upset with me, telling me that I could not cancel the move and that they would not refund my deposit. One of the employees kept calling me and trying to negotiate a smaller price. They also told me to get rid of the excess items that I had or to let them load the truck and then I could see what was extra. (******, this would have been a tragic mistake on my part!) They informed me that their drivers had come out from ************** to complete my move. The drivers smelled like smoke and were not dressed to perform moving of any type. They also informed me that my items were to be stored in **************. That is why I asked them why they were picking my items up on January 2, ****. I told **** that I wanted a refund of my deposit and was told no. I told her that I would be disputing the amount on my credit card. I feel that these movers used a bait-and-switch tactic, and were dishonest and deceptive right from the beginning. They never had any intention of moving me for the amount they quoted. It appears that this company is not a moving company, but a consultant/estimator. It was even brought to my attention that the movers had their logo on the truck when what they had was a magnetic sign/logo that could be easily removed. I am now being inundated with an email bill from them every day for $1,000, stating that this is a cancellation fee.

  Business Response

  Date: 02/07/2024

  Customer *************************** ********** schedule her move with A Plus Moving  from *********, ** ***** to ************, ** ***** on January 2nd. 
  Movers showed up on the scheduled date and time to provide moving services.
  Unfortunally customer provide innacurate inventory to her sales maanger. Insted of having 32 items it was over 150 items. 
  By the fedural regulation if any descrpency beteween binding estimate and actual list of requested services we supposed to provide "Revise Written Estimate". What we did...
  ******** refuse to proceed and like the result cancel the move. 
  Unfortuanny increasing list of items almost 5 times we cant honor the price. Moving 32 and alsmost 150 items it's huge **********. We offer to the customer almost make it even and keep the price as low as possible but the customer wants go only with the estiamted price which is impossible because list of items almost 5 times more that been provided on the day or reservation.  

  
  
  

   

  Customer Answer

  Date: 02/08/2024

   
  I am rejecting this response because: the company is outright lying! I did not have over 150 items that were being moved, this is absurd! They are trying to justify the fact that are using bait-and-switch tactics. I attached the pictures of what was extra in my original complaint to the BBB. And once again they are not taking into account the fact that I did not have a washer and dryer, but it was still on the bill of lading. I still believe that this company is not legitimate and definitely not truthful. 

  In addition, I moved out of a one-bedroom apartment at 730 square feet. It would have been impossible for me to have over 150 items. And my items did not even fit into a 16 foot truck. 

   

  
  

  Business Response

  Date: 02/15/2024

  We are not referring on the size of the apt. We are saying that you have way more items than been mentioned and signed before you pay your deposit and scheduled the move.
  In the same time we offer you so many options but unfortuanlly we can't do this job with such a big discrepancy. 

  Customer Answer

  Date: 02/16/2024

   
  I am rejecting this response because: Once again, they are lying. This company had no intention of honoring their original quote. I did NOT have an enormous amount of additional items. I can provide pictures of the additional items if necessary!
  
  

  Business Response

  Date: 02/16/2024

  I am rejecting this response because: Once again, they are lying. This company had no intention of honoring their original quote. I did NOT have an enormous amount of additional items. I can provide pictures of the additional items if necessary!

   

  If the csutomer saying that she has a pictures of the additional items. That it means that she got additional items. 
  So the customer been dishones from the beginning and try to take the advantage of the company. 

  We offer 3 options: 

  CHANGES TO THE ESTIMATE
  If customers DO NOT accept the new charges they have the following 3 options: Cancel the move the customers can decide to cancel the move and no additional charges will be imposed other than to pay for the services already rendered. Keep Original Estimate customers can decide to only ship the original items list (or the equivalent weight/space) and utilize the services originally ordered for no additional charge. Accept the Revised Estimate customers can accept the newly revised estimate listing the additional items and services now requested and complete the move.
  
  

  Customer Answer

  Date: 02/16/2024

   
  I am rejecting this response because: I'm done going back and forth with this business. Of course I took pictures. I took pictures so that I could prove how ridiculous this business tactic is that they use, and how dishonest they are. I'm not sure where this so-called negotiation is now, but it appears that neither one of us can come to an agreement. Hopefully the bad reviews that have been left by everyone and this bad review will help the ****** FTC, and the Attorney General move forward with an investigation(s) into their business practices!
  
  

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They stated one charge and then gave me a whole new up charge. They left some of my stuff the worker was rude and didn't want to listen. I called the company and the calls keep going to voice mail. They have my stuff and they left stuff that I have to find away to get to my destination

  Business Response

  Date: 10/06/2023

  Please see business response and documents attached.

• Initial Complaint

  Date:11/18/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A-Plus Moving completed an estimate with me on 25Oct2022. We agreed to a pickup date of 16 Nov in ***********, ** for a few items my husband inherited due to the passing of his grandmother. Both my husband and I are *********** military with three small children. Due to this, it was significantly easier for us, logistically, to hire a moving company to pack/deliver/unload the items from ***********, ** to ******, **. They quoted ** $ ********, including a 10% military discount, which we were grateful for. However, yesterday, 16Nov, when they loaded up our items they changed the estimate and charged us DOUBLE of the original costs. The sales representative explained to me multiple times that the things we provided for inventory were well under the minimum cubic feet so as long as we didn't go over the 400 CFT our rate WOULD NOT change. When we received the final bill it was increased to $4212.20. The additional charges were due to a 200CFT increase (items were designated as not stackable which caused the increase). Additionally, we were charged an $800 bulky article, a long carry, and an extra labor charge. Additionally, the contract that I signed stated: "This document is an estimate only and not a contract; it is only binding for the specific services and items listed herewith; any deviation of the services listed and ordered will result in a new estimate being issued. In such cases, a revised written visual estimate must be executed prior to any services being performed." *********** DID NOT provide an updated estimate to me prior to the services being performed. Our family friend was present at the house to open it and they had her sign even though we didn't give verbal or written authorization for that and she did not have a ***** of ******** to sign on our behalf. I want the deposit of $513 returned. Furthermore, I refuse to pay them any additional money based on their lies, manipulation, and false representation of services/business practices. I'm disgusted.

  Business Response

  Date: 10/10/2023

  Please see attached Business Response. 

  Customer Answer

  Date: 10/10/2023

   
  I am rejecting this response because: they delivered all goods broken or missing. We have an ongoing law suit against this company for their extortion practices and maintain that their claim process is as corrupt as they are.
  
  

  Business Response

  Date: 10/11/2023

  BASIC 0.60$ LIABILITY
  We offer customers the free of charge coverage of $0.60 per lb. per article as required per federal regulations. Any additional coverage is not free of charge and must be paid for. The office was not contacted by the customer at time of pickup to discuss the Full Value Protection option. If the customer would have contacted the office at time of pickup or even during the time between the pickup and the delivery which took 7 business days, we could have made the changes to the Bill of Lading governing their move. Most customers do choose the $0.60 per lb. per article as it is free of charge and helps keeping the move costs lower. Since the customer chose the basic coverage plan of $0.60 per lb. per article, it is our legal liability to compensate them based on the weight of their items rather than the value of them.

   

  FILLING A CLAIM 
  The customer was referred to our claims service provider CSI to file a proper claim as required by the law. The customer was sent login information to file a claim online. Up to date no claim has been received. Once the claim is received it will be analyzed in the order it was received and compensation will be offered based on our legal liability and within the time frame allowed by law. For further assistance with filing claims you may contact CSI directly at ************ or online at ******************