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Business Profile

Moving Companies

College Dudes Help U Move

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Move Date: 07-02-2022 Move #: ***** *********** promised professional movers who are skilled and trained movers. They promised 100% satisfaction. What we got instead:Extremely unprofessional men, and completely unprepared. There were 6 of them, 1 sat in the truck the entire time, 2 of them left multiple times for ***** minutes at a time. They left trash strewn about and marijuana in a urine sample cup in our yard. They damaged multiple pieces of furniture, damaged items in boxes, and scratched, dented, and broke drawers of the washer/dryer to which they charged extra for to move. We were told they could professionally move the pool table, they arrived without tools or knowledge of how to do this. They scraped and gouged the side rails, and stripped the screws.When they arrived at the drop off location they hit our carport with the uhaul, mishaping and denting it. I've been attempting to file a claim with them for days now and the form never submits, it continues to show a turning dial until it times out. I feel like I'm getting no where with this. We hired movers to ease some stress of moving, we were left with more stress and our once nice furniture in sad shape. ?? I would appreciate a refund and replacement cost covered.

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