Complaints

This profile includes complaints for Vista Auctions LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Vista Auctions LLC

  11001 Carpet Street Charlotte, NC 28273

• 

  Vista Auctions LLC

  7313 Roseland Ave Charlotte, NC 28277-2783

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vista Auction refuses to erase my personal data after arbitrarily and discriminatorily closing my account. This isn't about a specific purchase, but their data handling post-business termination. On April 21st, Vista Auction locked my account, seemingly retaliating against my prior staff conduct complaint regarding an alleged late item collection (beyond their 5-day policy). Despite my emails seeking resolution, they haven't responded to my last message.Given our terminated relationship, I demand Vista Auction comply with data minimization and erase my data. Clarification is requested on:1 - Data Retention Policy: The specific legal and tax obligations necessitating the continued retention of my personal data.2 - Data Minimization Practices: A detailed explanation of the steps Vista Auction has taken to ensure that my data is not retained longer than strictly necessary for these specific legal and tax purposes.3 - Account Deletion Process: A clear outline of Vista ************** deletion process for deactivated accounts.4 - Data Deletion Timeline: A definitive timeline indicating when my personal data will be securely deleted in accordance with their policy, following any legally required retention period.5 - Early Anonymization/Deletion: Confirmation that non-essential personal identifiers will be deleted or anonymized sooner, while only the minimum necessary data is retained for compliance purposes.Their refusal to address my data erasure request, especially after a seemingly retaliatory closure, is concerning regarding their data practices and privacy commitment.

  Business Response

  Date: 05/12/2025

  Vista?Auction does not store full card numbers, CVVs, or any biometric, health, or marketing-profile data. The information retained after deactivation is limited to:

  Identity: Name, e-mail, primary address IRS 26?U.S.C.?6001; N.C. Gen. ************** 7?yrs from final invoice
  Transaction history: Invoice numbers, items, amounts, taxes- Same statutes 7?yrs
  Payment token: Stripe-generated alias (no card digits) *************** chargeback rules- (up to 540?days) 2?yrs
  Account metadata: Status, creation date, last login/IP Internal audit & fraud-prevention- best practice 5?yrs

  Data-Minimization & Deletion Process
  Marketing opt-ins were erased- April?24?2025 (within 48?hrs of closure).
  Operational profile was encrypted and transferred to an offline compliance archive on the same date.
  Automatic purge Records whose last transaction is =?7?years old are deleted during a quarterly script run; for ************ that is scheduled no later than March?31?2032.

  Earlier anonymization Within 30?days we truncate all stored IP addresses to a /24 subnet to eliminate unique device linkage.
  All storage is encrypted (AES-256), access is role-restricted, and Vista?Auction undergoes annual PCI compliance validation. These controls satisfy the North Carolina Identity Theft Protection Act (75-61?et?seq.) requirement for secure disposal of PII.

  Because federal and state regulations require us to retain minimal tax and transaction data for up to seven?years, full deletion before that time is not legally permissible. Vista?Auction therefore respectfully declines the customers demand for immediate erasure. We have, however, provided:
  A comprehensive explanation of our legal basis,
  A firm deletion date (no later than March?31?2032), and
  Written assurance that no data are used for marketing or any other non-compliance purpose.
  Vista?Auction believes this satisfies both the letter and spirit of applicable privacy laws and the complainants right to transparency.

  Customer Answer

  Date: 05/12/2025

   
  I am rejecting this response because: Their 2032 data deletion date is concerning, and their refusal to provide access until then is unacceptable. I have a right to understand what personal data they hold, especially after they ceased future transactions.

  Legal Principles:
  

  Right to Access (US Principles): While no single federal law exists, state and sector-specific regulations recognize data access rights based on transparency and fair information practices.
  

  NC Unfair/Deceptive Practices (N.C.G.S. 75-1.1): Refusing access coupled with distant deletion and service refusal may be an unfair practice in NC commerce.
  

  Common Law: Good faith/fair dealing suggest reasonable data access, especially post-service refusal. Extended retention without access lacks justification.

  In light of the above, I demand:
  
  Unfettered Access: Vista Auction must provide me with direct access to all personal data they currently possess concerning myself. This access should be equivalent in scope and functionality to the access provided to any other customer of ********************** Auction.
  
  Portable Format: This access must enable me to readily view, download, and export my data in a commonly used and machine-readable format. Providing login credentials to my former account would be a suitable method of achieving this portability.
  

  Non-Discriminatory Treatment: The level and nature of access provided must be non-discriminatory. I am entitled to the same access to my historical data as any other customer in a similar situation would receive. Denying access or providing a significantly limited form of access solely due to the cessation of the business relationship would be unjustifiable.

  Business Response

  Date: 05/12/2025

  Vista Auction acknowledges Mr. ******** additional concerns regarding access to personal data following account deactivation. We respectfully submit the following clarifications:
  1. Access to ***********************start="926" data-end="929"> Vista Auction has already disclosed, in writing, a detailed inventory of the personal data categories retained post-deactivation, including the legal basis, retention periods, and security measures. These include: name, contact details, invoice history, payment tokens (non-identifiable), and system metadata (account creation, IP logs). This disclosure satisfies transparency principles under both the North Carolina Identity Theft Protection Act and general U.S. privacy frameworks.
  2. Portability and Re-Access to *****************start="1459" data-end="1462"> Per Vista Auctions policy, access to accounts is permanently disabled after a final deactivation decision. This measure is both a security best practice and necessary to prevent further interaction with a closed account. While we cannot provide login access, we are happy to fulfill a data access request via a secure PDF or CSV export, listing the users transactions and data elements on file.
  3. Non-*********************************start="2042" data-end="2045"> Vista Auction applies its data handling policies uniformly across all customers. Our practices are based on regulatory obligations and security standards, not individual circumstances. Deactivated accounts, regardless of the reason for closure, follow the same archival and access process.
  4. Legal Standing and ********************start="2373" data-end="2376"> There is currently no federal or North Carolina law requiring a business to maintain real-time access to data for former customers or to reopen accounts for data retrieval. Nonetheless, Vista Auction is acting in good faith by offering written disclosure and a secure, machine-readable export. Our data retention, access, and disposal practices comply with *** recordkeeping standards, PCI-DSS security rules, and North Carolinas PII disposal law (75-64).
  

  Customer Answer

  Date: 05/12/2025

  I am rejecting this response because: Vista Auction's response regarding my data access is unacceptable. A static PDF/CSV export is insufficient; I require real-time access to understand my information within the platform. Their claim of non-discriminatory account closure is contested. My account was closed after legitimate complaints, a punitive action denying me access to my data. This suggests a discriminatory practice where customer feedback leads to data access denial.

  While Vista Auction cites legal frameworks regarding data retention and disposal, they fail to adequately address the fundamental principle of providing individuals with meaningful access to their personal data. The spirit of data privacy regulations, including the North Carolina Identity Theft Protection Act, emphasizes transparency and empowering individuals to understand and manage their information. A static export falls short of this objective.
  

  Security concerns shouldn't necessitate permanent deactivation without exploring less restrictive options like temporary read-only access. I need dynamic, contextual access to verify data accuracy and usage, which a one-time export doesn't provide. The imbalance where Vista Auction retains and uses my data while limiting my visibility is concerning and doesn't align with the spirit of data privacy.
  

  I reiterate my demand for real-time account data access and a review of my account closure, which appears discriminatory. Vista Auction's current solution is inadequate.
  

  
  

  Business Response

  Date: 05/13/2025

  Vista Auction has provided a full explanation of the data retained, its legal basis, and offered a secure, portable export of all personal data. This satisfies our obligations under applicable privacy and consumer laws.
  We do not provide real-time access to closed accounts for legal and security reasons. This policy is consistent and not retaliatory.
  The customers account was closed due to repeated violations of our pickup policy and inappropriate conduct toward staff. This decision is final.
  We are still willing to provide a full data export in PDF or CSV format upon request. We consider this matter resolved.

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/27/25 I ordered Eargo Link ***-Registered OTC Adult Hearing Aids - *********** on ****. The item arrived and one of the hearing aids failed to turn on. I could not find return information or a way to contact seller. I am new to ****. I am 68 years old and disabled. I stopped payment on the credit card. **** will not let me initiate a return because of the disputed credit card charge. **** will not allow me to contact seller either. I just want to return item for a refund.

  Business Response

  Date: 05/05/2025

  The customer received the item, never contacted us about the item, never contacted **** support for help (there are no barriers to contacting the seller or **** support), and filed a payment dispute with his bank about transaction issues. The item was sold factory sealed, **** store VistaOnlineSales does not provide a warranty and does not accept returns after using the item. We have submitted a response yesterday to the dispute the customer placed on **** and are resolving this through eBay. 

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the item from Vista on 9/22/04. The item was ************** earbuds: VALPN-********. This item was listed as NEW, however, as I am in contact with the manufacturer due to a problem with the Item, I am being told the item was sold in March 2023! This means, not only was it used, it was also over a year and a half old before you sold it as NEW. In addition, the item has previously been registered under warranty with **************, so was clearly a used item, and had been used for over a year, before Vista misrepresented the item as NEW. This is clearly false advertising and I am now left with an item that does not work and cannot be covered under warranty.

  Business Response

  Date: 02/11/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you've experienced with the Bang & Olufsen earbuds purchased on September 22, 2024 (VALPN-01781610). We understand your concern upon discovering that the item, listed as "NEW," had been previously sold and registered in March 2023, indicating prior use.
  
  At Vista Auction, we strive to provide accurate descriptions of our products. However, as noted in our Terms & Conditions, most items are online returns and may have been previously opened, used, or damaged. While we aim to inspect and describe items accurately, discrepancies can occur due to the nature of liquidation inventory. We sell all items as-is. As stated in our policies: "The Purchaser acknowledges that all items are sold 'as is,' and ********************************* makes no warranty, either expressed or implied, as to the condition of the items purchased or that the items purchased will be suitable for the Purchasers needs."
  
  Our Return Policy allows for returns within 30 days from the auction end date if an item's description does not accurately match the actual item. Given that your purchase falls outside this period, we regret that we are unable to process a return or refund at this time.
  
  We apologize for any frustration this situation has caused and appreciate your understanding.

  Customer Answer

  Date: 02/11/2025

   
  I am rejecting this response because:
  Writing policies to allow yourself to falsely represent any item as you wish, in order to secure the highest price, knowing that you can simply point to policy as a means to remove any accountability is fundamentally wrong! You sold this item as NEW, and then point to your policies to absolve yourselves of any responsibility for falsely representing an item is despicable business behavior. I do not accept your response as it is a disgraceful and shameful practice, designed to increase your profits at the cost of consumers. My next stop will be the media!

  Business Response

  Date: 02/11/2025

  Our return policy allows for returns within 30 days of purchase. Had this issue been brought to our attention within that timeframe, we would have been more than willing to process a refund. We are always willing to take back any item misrepresented by us, as long as its within our return window. Is there a reason you waited 4 months before reaching out to us? When a customer makes a profile with us, they agree to our terms and conditions. Furthermore as a liquidation center, we try and be transparent that items we consider "new" are not the same as new bought at a retail store. We have a whole page on our website dedicated to item conditions, please refer to the attachment. 

  Customer Answer

  Date: 02/11/2025

  That's a fair question. I bought these earbuds in preparation for traveling in my new role. The travel portion of this role did not start until a couple of months in, and so I did not use the earbuds for more than 30 minutes until I started to travel for business. At that point, I just thought I hadn't charged them thoroughly and, once it was clear I had, I started communicating with Bang & Olufsen, who informed me the earbuds were a year and a half old and had already been registered by the original owner 18 months before I purchased them 'new'.
  
  

  Business Response

  Date: 02/11/2025

  Upon reviewing the listing for the earphones in question, we have confirmed that they were described as "lightly used" and "tested-works," rather than "new." For higher-value electronics, we conduct power-on tests to ensure basic functionality, but we do not perform comprehensive assessments.
  We understand that testing products immediately upon receipt can be challenging. However, like many retailers, we have a 30-day return policy in place to address any issues promptly. This policy is designed to ensure that any concerns with your purchases are addressed in a timely manner.

• Initial Complaint

  Date:09/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold two industrial fans through **** for $2000. The fans were shipped in excellent working condition, and the buyer confirmed there was no shipping damage. However, the buyer improperly connected the fans to 120v instead of 240v, causing performance issues. Despite acknowledging this mistake, the buyer falsely claimed the fans were defective and initiated a return request.I offered multiple solutions, including sending a licensed electrician at my own expense, conducting on-site inspections, and involving third-party inspectors, but the buyer refused all options. I repeatedly requested documentation, including invoices from a licensed electrician and photos of the installation process, but the buyer ignored or deflected every request.The buyer is now attempting to abuse ***** return policy, trying to return damaged fans due to their own negligence. Industrial equipment like these fans is not typically covered by ***** guarantee, and this fraudulent claim is causing significant financial harm to my business.

  Business Response

  Date: 10/11/2024

  I have called the seller, called his office and talked to receptionist.
  Messaged him on eBay and reddit. He will not answer my calls or messages. I Believe
  his ebay account might of got suspended due to him threatening which is against
  ebay rules. He has no items left posted.

  
  I purchased These fans assuming they where in full working order

  
  After getting one of them installed we started having issues,
  We tried to call and work things out with seller over the phone he was short tempered
  and unprofessional. Said we need to take things to ebay messages.
  The issue we where having with the fans was they did not
  work properly. We followed his advise with the wiring. This seller threatened us.
  He has received the fans back and verified they work. The fans are misaligned or
  something because the fan wobbled and there was evidence of it by the belt
  shavings. We tried to repair them so we could use them since it was still a
  good deal. But after dealing with the seller for a short time we decided to return
  them because it was impossible to work with his temper. When he realized he was
  in the wrong and ebay has a protection against people like this he started to
  want to help. This was too late already. We have purchased a brand new fan. I
  am willing to take a hit as well and split the cost and refund some money for
  shipping and whatnot.
  We have not left a negative feedback on his ebay yet.

  
  Those are very damaging and would like to get this resolved civilly
  he did say he was going to sue us. I would like to avoid both of us hiring
  expensive lawyers and just settle this.
  
  I have attached some pictures, 2 show how off balance or
  broke this dan is by having the belt shavings.
  3rd picture is how the wiring was when we
  received it.

• Initial Complaint

  Date:11/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won a dog crate at their auction. It was represented as brand new, pre-inspected. Upon returning home with my item, I open the box to find it damaged beyond repair. I would like a full refund for the product due to the misrepresentation.

  Business Response

  Date: 11/27/2023

  We have refunded this customer for this item and got this situation taken care of!

• Initial Complaint

  Date:10/14/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased multiple items from Vista that were broken or missing, despite the description claiming the items are new and pre-inspected. When I contact the company, they offer me credit if I bring the broken item or empty box back. On a few occasions I have returned to the warehouse in order to get my store credit. They then repost my returned items or empty boxes on their site still labeling them as new and pre-inspected. I try to use my store credit so that it doesnt go to waste but its just a vicious cycle of buying junk and returning it for credit once again. I finally left a negative review on ****** and was sent this email in response: