We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Retail Sportswear

Bulletprufe Denim

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Sportswear.

Complaints

This profile includes complaints for Bulletprufe Denim's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bulletprufe Denim has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/31/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 3 pairs of pants via online, with colors based on website photos/descriptions. One of the pair received did not match the color shown in the photo online. I followed the online instructions to return for refund, And provided *** tracking 1ZTM4W400320029817 for the return. Tracking shows the return was delivered on 1/17, however despite several emails, texts and calls there has been no response or refund reference order *****

    • Initial Complaint

      Date:11/20/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a few pairs of pants and a jacket from their website back in September, and when they arrived, there pants were defective and not as described. One of the pairs of pants was not the right color at all, it was labeled as ***** ***** but when it showed up, it was mustard yellow. and the other pairs of pants were defective with discoloring and white streaks and creases on the thigh. They sent me a return label and I returned the product and never heard back from them or got a refund for over a month. I received the return label on September *************************************************************************************** early November after attempting to reach out multiple times via phone call and text and leaving voicemails. I finally got in touch with them after numerous failed attempts ,and they said that per their policy they dont offer refunds for items bought with a discount sale code, which is what I used to purchase them for their fall sale. I then explain to them that the products were not as described and were defective and that I do deserve and would greatly appreciate an actual cash refund instead of a gift card, which is what they originally offered me. They then agreed to give me a refund while on the phone, but I have not received my refund weeks later and they have ignored all my calls and texts regarding my refund. I had been trying to contact them for a month and a half and only one out of dozens of attempts to reach out to them was answered. it has been multiple weeks since they agreed to give me my cash refund and they have ignored all of my attempts to reach out to them and they have blocked my number as of November 20th. All I want is for them to refund me my money so we can both move on from this transaction.

    • Initial Complaint

      Date:12/21/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered two pairs of jeans for my son. They arrived but did not fit properly. Ordered two more pairs in a smaller size. Then returned the original two pairs in original packaging, unworn, less than 30 days. Per the companys stated requirements, I should have received a refund. Instead I was emailed a gift card. Ive attempted to contact the company via phone call (left two VMs), text, chat, and email. I have received no response. The jeans, even in the smallest waist size available, dont fit my son well so I cant use the gift card to buy more jeans. I would just like to have a refund of my $236.

    • Initial Complaint

      Date:12/06/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 3 pair of pants to try, I checked their return and exchange policy before hand because I knew I wanted to try a few different sizes. It said everything would be accepted within 30 days. They sent one wrong color of what i ordered and so I returned two pair, one that didnt fit and one was incorrect color and now they only are giving me store credit. Since then they changed their returns page to say only certain items can be returned. I have called and emailed them dozens of times in the past few weeks and no one will return my calls

    Bulletprufe Denim is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.