Reviews

Review Details

• Review fromKayla B

  Date: 05/18/2025

  1 star

  Kayla B

  Date: 05/18/2025

  Beautiful Windows, ******************** Im giving Legacy Home Remodeling 1 starand the only reason theyre getting that is because my black, energy-efficient crank windows look absolutely amazing. I genuinely love how they turned out. Unfortunately, everything else about my experience was frustrating and stressful from start to ********* first appointment with **** was on a Friday at 6 p.m. and didnt end until 9 p.m. We were excited and paid our deposit that night. But just a couple of days later, on Monday around 8 p.m., I got a call from **** saying she forgot to ask what color we wanted on the inside of the windows. I told her we wanted black on both sides, which is what we assumed we were getting from the start.Thats when she told me it would cost an extra $2,500which had to be paid before the windows could be ordered. This was never mentioned before, and I was extremely frustrated by the miscommunication. I told **** I wanted to cancel the order entirely. She apologized and said she understood.But then, on Wednesday evening, I got a call from the owner of Legacy. He said theyd be willing to cover the $2,500 due to the error, which I appreciatedbut by that point, I had lost confidence in the company and still wanted to cancel. Thats when I was told that because I signed a contract, cancellation could only be done in writing, and legal action might be taken if I didnt proceed. I felt pressured and stuck, so I moved forward with the installation just to avoid losing my money.Even after that, I had to call multiple times just to get updates on my delivery and installation. ***** never returned my calls, which added more frustration. The only bright spotaside from how beautiful the windows arewas the team who actually installed them. They were professional and did a great ****** short:? Love the windows ? Horrible communication ? Poor customer service ? High-pressure tactics ? Would not recommend Legacy Home Remodeling
  

  Legacy Home Remodeling

  Date: 05/20/2025

  Ms. ********** style="color: rgb(60, 64, 67); font-family: Roboto, Arial, sans-serif; font-size: 14px; letter-spacing: 0.2px; background-color: rgb(255, 255, 255);">
  **** accurately presented the window options and associated pricing, including black exterior with white interior. There was a misunderstanding regarding the additional cost for black-on-black, which you were under the assumption you would be receiving, and it was not reflected in the original order. Once this was identified, **** contacted you to explain the $2,500 up-charge. Understandably, you were not pleased, and **** immediately escalated the matter to ownership.
  
  As a gesture of goodwill and accountability, the owner, *****, personally reached out, apologized, and agreed to waive the $2,500 cost, taking full responsibility for the oversight. At that point, the three-day right of rescission had already expired, and the windows were in production per the signed contract.
  
  You still elected to cancel the order, but as explained, cancellations must be submitted in writing within the rescission period. This is clearly outlined in your contract. Unfortunately, that process was not followed.
  
  Regarding your claim that calls were not returned: all inbound calls and voicemails are tracked, and there are no records of missed calls or messages from you. If you were calling an incorrect number or line, that is beyond our control.
  
  That said, were glad to hear you were satisfied with the quality and craftsmanship of our windows and installation team. We take pride in our work, as reflected in the many five-star reviews weve received. This situation appears to stem from a miscommunication and a failure to review the contract terms carefullyterms that exist to protect both the customer and the company.
  
  We stand by the fairness of how this was handled and the professionalism shown throughout.
  
  Sincerely,
  LHR

• Review fromEric R

  Date: 03/11/2025

  5 stars
  Legacy Home Remodeling came to our home to give us an estimate for some upcoming work we were looking at doing this year. From our initial meeting to the actual presentation of their products, warranties and installation in our home was very informative and professionally delivered, we look forward to working with them on our current project.

• Review fromRobin C

  Date: 02/19/2025

  5 stars
  Legacy Home Remodeling has been a pleasure to work with! **** went above and beyond to work with us and getting beautiful windows for our home. I highly recommend them for your home remodel needs and I will definitely work with them again. Thank you!

• Review fromAlexis C

  Date: 11/20/2024

  5 stars
  Legacy was exceptional to work with. They worked on a project for us after a tree company damaged our house and we needed to replace our siding. I called late one afternoon, and by the next day they had arrived to give an estimate. **** was extremely prompt and I could tell he was an expert with how he communicated how the work would be done for the repair. We also ended up going with Legacy to install a long-awaited gutter, which **** was able to seamlessly tack onto our original estimate for siding. We were on a tight timeline and they somehow were able to get all the materials we needed for the project and do it within days of my original estimate meeting. I was just super impressed the entire process and the project looked amazing - much better than how it looked before. I would 1000% recommend them to anyone that wants prompt and professional customer service, and a job done right. Thanks ******************************

• Review fromRobert F

  Date: 10/07/2024

  5 stars
  ****** did an excellent job of explaining to me the products available, the warranty, the cost, and the process of applying the siding to my home.

• Review fromLarry R

  Date: 09/25/2024

  5 stars
  The install team did a great job on our roof! Project manger was informative and the crew was professional, efficient, and left my home looking great.

• Review fromJudy L

  Date: 08/23/2024

  5 stars
  Legacy did a professional job installing my new roof. It looks great! I would recommend this company.

• Review fromStephen R

  Date: 07/18/2024

  5 stars

  Stephen R

  Date: 07/18/2024

  Did a great a job with an odd setup. I had some issues with old doors and window sill and they handled it perfectly. My doors and window looks beautiful
  

  Legacy Home Remodeling

  Date: 07/19/2024

  We are very pleased that you are so happy with the end result. We greatly appreciate your business.

• Review fromAllen B

  Date: 07/08/2024

  5 stars

  Allen B

  Date: 07/08/2024

  The installers arrived promptly to install our windows. They were courteous and very thorough with their work. We have been very pleased with the Legacy staff and look forward to getting our siding and gutters soon.
  

  Legacy Home Remodeling

  Date: 07/09/2024

  Thank you very much for the kind words, we appreciate you being the most important part of Legacy.

• Review fromMichael J

  Date: 07/02/2024

  5 stars
  the customer service of ********************** was great. They kept me informed when my door was to be dropped off and when it was to be installed . The install crew came at 9am. and was finished by 10:15. They did a excellent job on the install. When job was finished they cleaned up so well that you would not even know they were there. Thank you to Legacy for a great product and thanks to install crew for great install.