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Customer Review Ratings
Average of 32 Customer Reviews
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Review fromKimber A
Date: 06/20/2025
5 starsKimber A
Date: 06/20/2025
The individual who I spoke with was very professional and helpful. I was searching for an assisted living facility for my mum and thanks to the professional staff at caring.com, we were actually touring a facility by later that same day. The person I initially spoke with followed up with me at a later date to make sure we were covered as far as our needs for assisted living and I also received a followup email. The facility we ended up choosing was actually the first one we toured and even though we decided to take our family member out of said facility two weeks later (for reasons that are beyond the Caring.com scope of care), we still appreciate the prompt & helpful information provided by Caring.com. I don't usually take the time to review anything unless I come across a service or product that stands out to me in an extra special way, which this company has. I am a real person writing a real review (not a bot, not a fake review), and our mum has passed on unfortunately but we just want to give thanks to Caring.com because they helped make her last weeks with us more comfortable for our whole family.
Caring.com
Date: 06/23/2025
Thank you for taking the time to share this feedback! We appreciated the opportunity to support you and your family, and share our condolences as you grieve your mum's passing. Please don't hesitate to reach out to our team again if you need any other senior care help in the future.Review fromWill D
Date: 04/28/2025
1 starWill D
Date: 04/28/2025
As so many others have mentioned, their review process is unfair. It heavily favors the facility. I think we all know why. You will have a hard time posting a negative review that supplys real examples and facts of your experience. The facility will contest it and caring.com will force you to remove everything that was contested. This leaves you with a superficial review filled with opinions and no real examples. They give no option for the reviewer to appeal this contest and supply, as they like to say, "substantive and documented fact-based counters. This right is only afforded to the facility. They say they dont investigate the truth. What they fail to realize is that by forcing the reviewer to take down contested facts and not giving the reviewer a chance to respond, theyre showing with their actions that they believe the facility is telling the truth. I suggest you write a review on another platform that doesnt police what you write so heavily. You wont be able to tell your actual story on this website. I also would not trust them to find my loved one a facility after seeing how they handle the review process. Im sure they will respond saying they have thousands of negative reviews on their website. I wonder how many of those reviews were contested, forced to be revised, and stripped of any meaningful details of their story.Caring.com
Date: 04/29/2025
Thank you for sharing your feedback. Our records show that you initially submitted service feedback for two different service providers (a residential memory care home and a third-party hospice agency) in the same review on one of the business pages. You currently have a detailed (over 300 words), 1-star negative review of the memory care home published on Caring.com, and were invited to submit a review of the hospice agency as well. You're correct that there are tens of thousands of negative reviews published on Caring.com. To answer your question about contested reviews: the volume is very low, and not all contested reviews get removed. With removals: we do have an opportunity for the reviewer to both respond to the review removal and resubmit a review within the guidelines (e.g., avoiding libel). Please contact ****************************** if you need any further assistance. Thank you!Review fromJessica S
Date: 04/02/2025
1 starJessica S
Date: 04/02/2025
As a fairly new business, we have been ripped off by caring.com. Thier leads don't ever respond or you end up upsetting them for just reaching out. I dont think they do a good job filtering their leads before sending it to us. They send them anyway so they could easily charge us. Their (caring.com) response time is terrible especially when you have a complaint. If youre a new business and looking to get a reliable referral partnership, DO NOT SIGN UP with caring.com. They will rip you off for bad leads. We were going through tough **************** I had asked that we pause our leads but they sent them anyway and charged us still. Very heartless and money scheming. Save yourself from the pain and do not sign up with caring.comCaring.com
Date: 04/11/2025
Thank you ******* for sharing your feedback. Caring is focused on building and maintaining strong partnerships with local home care agencies, to continue successfully meeting the needs of the many seniors and families who turn to us in their search for local senior care providers. We honor our service agreements with partner agencies and provide agencies with a range of digital marketing and sales support. Were disappointed to hear that the customer service we provided for your agency fell short from your perspective. In addition to the goodwill lead credit we previously gave to your business, we invite you to reach out to our team if you need any further accounting of the services we provided or any additional quality-assurance research done for the leads you purchased: hc-******************************** Thank you!Review fromGluco Lodge PCH S
Date: 01/15/2025
1 starGluco Lodge PCH S
Date: 01/15/2025
We are a provider that has been attempting to utilize caring.com services to help keep up with our occupancy census. It's unfortunate that I feel the need to post a poor review, but after endless emails and phone calls of constantly correcting them on our information I feel this is our last resort. Keep in mind this in not just a few months that we've been struggling with the same issues, but years! We receive multiple leads from caring.com but none of the leads either meet our qualifications and we end up disappointing a family, which also wastes the client time as well as ours, (I can't imagine considering that as good business practice) or the leads never return any of our attempts to reach out. I cannot imagine that they just make up leads, as that would not help anyone, but it certainly leads me to question how they received the leads. If there is a way to improve any of these issues, we are open to your efforts. If not, I'd like to just share so that hopefully I could save someone's time and sanity.Caring.com
Date: 01/21/2025
Hi *******, Thank you for your feedback. Im sorry to hear about the difficulties youve experienced. Ive escalated your concerns to our senior management team, and a leader in Partner Success will be reaching out shortly to provide further support and address these issues.Review fromB. W.
Date: 12/26/2024
1 starB. W.
Date: 12/26/2024
Just as the others, they would not post my response about Methodist Manor (********, **) because it was a negative reviewCaring.com
Date: 01/03/2025
Hello, We publish negative reviews there are currently tens of thousands of negative reviews about senior living communities and senior care agencies publicly available on our website. Your review submission wasnt declined for being negative; instead, it was declined for being outside our review guidelines, as it contained private or personally identifiable information. Please contact ****************************** for further assistance with our reviews program. Thank you!B. W.
Date: 01/05/2025
While the review did contain identifiable information, that is publicly listed on *************** public website. It did not contain private information. In addition, I am not the only one to report on Caring.com's failure to publish negative review, there have been numerous reports of Caring.com NOT publishing reviews that are not positive, but factual.Caring.com
Date: 01/08/2025
Upon further research, we found this individual submitted 4 reviews to Caring LLC for the same assisted living community, using two different identities. At this time: They do have two reviews published on two of our websites (Caring.com and ***************) about the senior living community (one dated for March 2023, and one dated December 2024); both of their published reviews are negative 1-star reviews (the other two submissions are duplicates and were declined for being outside the content publication guidelines). Thus, unfortunately, their comments on the BBB website are factually inaccurate about Caring's reviews program. We encourage them to contact ****************************** if they need web links and/or screenshots of their published (negative) review content on our websites.Review fromTrish R
Date: 12/18/2024
5 starsTrish R
Date: 12/18/2024
I think they and all their people are wonderful. ********, Aanika and ***, are respectful, gentle, kind, prompt and the best!! They were recommended by a friend and I would definitely recommend Home Instead to anyone that needs help with a loved one. They are very responsive to everything my husband needs to be comfortable and make sure he is safe getting in and out of bed at night. He has had many bad falls. I have peace of mind and am able to sleep knowing they are there. The staff calls to Make sure things are going smoothly and if there are changes in personal. We are very happy with Home instead. ***** *****Caring.com
Date: 12/21/2024
Hi *****, We're so glad to hear you've had a great experience with Home Instead. However, that's a different business than Caring.com. Here's where you can leave a review for them on our website: Caring.com/reviews Thank you!Review fromPatricia S
Date: 09/16/2024
5 starsPatricia S
Date: 09/16/2024
The Caring.com *** was extremely helpful. My sister and I were trying to find a suitable Assisted Living facility in **********, ** for our mother. I live in *******. She saved me hours and hours on the phone and saved my sister in ********** hours of running around ********** touring facilities. We are on a very limited budget and Caring.com helped us narrow down our search for a facility and was able to provide approximate pricing, number of beds, star rating, etc. Yes, I did get inundated with emails, phone calls and text messages from the facilities Caring.com referred me to but they definitely made the task of finding a place a lot easier. I was skeptical at first but I would definitely use Caring.com again and would recommend them.Caring.com
Date: 09/17/2024
Thank you for sharing this positive feedback! We're glad we were able to help you and your family in this search for assisted living, and appreciate your recommendation too!Review fromLee S.
Date: 09/03/2024
1 starLee S.
Date: 09/03/2024
***** ******** (Family Advisor) was the worst! She was more concerned that I agree to a $500 housekeeping service than helping me find a place for my mother to LIVE. She even sent me a DocuSign agreement TWICE to work with her, as if I'd sign something that was not even explained to me. She said she had no places matching my criteria and then said she'd be with me the entire way. No ma'am, you will not. I had to block her. She is ridiculous, gaslit me and is pretending to help me. A complete waste of time. Now she has housekeepers calling my phone and I don't even have a place for my mom to live yet. I am livid!Caring.com
Date: 09/04/2024
Thank you for reaching out to Caring for support in your senior living and senior care search. We've escalated your feedback to management to explore how we could have better supported your particular situation. The written documentation you were sent about the referral was required by state law (and disclosed verbally during the recorded call). We've confirmed that your request to be removed from Caring calls and emails has been honored. If you need any more assistance from us, please contact ********************************* Thank you, and all the best to you and your family!Review fromSonia J
Date: 08/12/2024
1 starSonia J
Date: 08/12/2024
I have submitted 3 revised reviews and have made two calls to the Care Review Team at caring.com. Their response is, I'm not meeting their guidelines. I don't believe they are sincere about publishing negative reviews about a facility in ********* *********. Maybe I'm not aware of what type of company caring.com is. Whoever they are, they will having you jumping through hoops if you try to submit a legitimate but negative review about an Assistant Living or Nursing Home facility.Caring.com
Date: 08/13/2024
Hi, We received your 3 emails and 1 voicemail yesterday, and we responded within a couple hours (please check your spam folder if the message didnt land in your inbox). We provided information about the 3 reviews you submitted for 1 service provider, and we published 1 of your reviews. We also provided examples of negative consumer reviews published on Caring.com, including some on the page where you submitted yours. Please contact ****************************** if you need any further assistance. Thank you!Review fromCarl W
Date: 07/19/2024
1 starCarl W
Date: 07/19/2024
Despite advising Caring.com representatives and numerous independent living communities that they represent through multiple email and telephone conversations indicating clearly that we are not interested, the phone calls and emails keep coming. This annoyance is unprofessional to say the least and I am quite certain their are many people that must have the same trouble.Caring.com
Date: 07/22/2024
Thank you for your feedback! Your concern has been escalated to senior management, and we'll follow up to honor your communications preferences. We appreciate you taking the time to let us know of this issue. Please contact ******************************** if you need any further assistance in this matter.
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