Reviews
This profile includes reviews for Top Tier Solar Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 491 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromStephanie G
Date: 01/16/2024
5 starsStephanie G
Date: 01/16/2024
Great company, very organized. Top Tier takes its time (months) to make everything well organized. When you write to customer service via email, they respond quickly and are efficient. Solar panels look great in my home. ??
Top Tier Solar Solutions, LLC
Date: 01/17/2024
Thank you for the review, *********! It's an honor to receive your review and thrilled to hear about your experience with us.Review fromBrandon S
Date: 01/11/2024
5 starsBrandon S
Date: 01/11/2024
Did a great job with the installation. It looks very clean. They handle everything from start to finish. They are easy to get a hold of if you have any questions.Top Tier Solar Solutions, LLC
Date: 01/17/2024
Thank you for the review, *******! We hope you enjoy your system. Thank you for choosing Top Tier Solar Solutions!Review fromGwendolyn H
Date: 01/09/2024
4 starsGwendolyn H
Date: 01/09/2024
Great professionalism. Even though there was a miscommunication between city inspection and energy company, Top Tier stayed on top of the situation and kept me informed until the job was totally completed. I would recommend.Top Tier Solar Solutions, LLC
Date: 01/17/2024
Thank you, *********! We're honored to have you as a valued customer and truly hope that you like your new system.Review fromCharline E
Date: 01/08/2024
4 starsCharline E
Date: 01/08/2024
The entire process of install was excellent. A little hiccup on the final paperwork, though got that settled. Personnel highly responsive.Top Tier Solar Solutions, LLC
Date: 01/17/2024
Thank you for the kind review and for choosing Top Tier Solar Solutions, ********!Review fromPhoebe M
Date: 01/05/2024
1 starTop Tier Solar ... DISAPPOINTED! OVER ANXIOUS. My house stays 75% to 80% dependent on the elec grid still. I was promised an electric bill of $15 to $45 per month w/Solar bill beginning @ $114 for the first few months building to $186. B/4 Solar, my elec bill was $143. Now it runs from $118 to $66, avg of $100/mo. For now, it is $214/mo. When the Solar increases, it will be $286!! That DOUBLES my power bill to have Solar.!!! I begged the salesperson who seemed so nice, not to mislead me since I live on under $1,000/mo SS. He assured me he wouldn't do that. A 2nd guy came to my home to reset the panel inside the house & also reassured my satisfaction & that my elec bill should be as low as $15/mo. After the first few months waiting for it to reduce, I contacted my elec provider to ask why my bill was so high. I was given ideas how to reduce it. I have followed all instructions w/no improvement. I HAVE TRIED tirelessly to reach out to several ****************** at TOP TIER w/NO RESPONSE..(phone calls-texts-emails) from anyone. I think that is what people today call being GHOSTED. There really is no good reason my panels should not work great b/c the sun comes down hard on the back of my ************* are no trees to block it. These people gave a great sales pitch, got my signature on a contract I cannot get out of even when I told them my financial situation, promising me it would be a good money decision. They also convinced me to write 2 positive reviews for them for 2 $25 gift cards. I could not write a review on the service of the panels since I had go experience w/them yet, but I wrote them on the cordialities of the people I worked with. I was impressed with how nice they were. Now since I cannot get them to respond to my issues, I realize they were just smooth. They worked me & left me with a bill I cannot handle & more than my monthly budget allows. : ( RESCUE! RESCUE!Review fromJames W
Date: 01/05/2024
5 starsJames W
Date: 01/05/2024
Sells rep, installation team, project manager, and customer care was all top notch. They made transitioning to solar simple and quick. They kept me updated on every step and worked on my schedule. Top Tier definitely earned their name.Top Tier Solar Solutions, LLC
Date: 01/17/2024
Thank you for your review, *****! We're honored you chose Top Tier and that we could be the ones to help you transition to solar energy. We hope you enjoy your system.Review fromRhonda S
Date: 01/03/2024
1 starI left a one rating because it's the only way I could leave a comment.CON A salesman came to our door promoting solar panels and how beneficial they would be help us save money and lower our energy bill, he was very convincing .Then my husband told him that he is retired and the only income coming in his his retirement and that I [ his wife]cant go to work because I have certain disabilities.He told my husband that he could work with him and. I say he was very convincing but not very forth coming with certain details we needed to know before we signed.1: he lied about it being affordable IT"S NOT!! for people on a fixed income problem if he had 2: didn't find out how much the panels were actually until my husband signed the contract 3: never told us about a time limit if you change your mind Now they expect us to pay ****** for some panels we cant afford because we didn't know that it would be $****** or $172 a month for 32 year's.When my husband tried to contact him to tell him we cant afford this all of a sudden he can't be reached or is not available at the moment.Called customer service and they were very polite when they told me there was nothing they could do and to call the company financing the panels and we called them and they told my husband their is nothing they can do and to call the solar company back and when we did all of a sudden everyone was out of the office so when I finally spoke to some at the solar company he told me there's nothing that can be done so I asked to speak to a manager he told me okay but he's basically going to tell me the same thing.So now after the back and forth between the solar company and the finance company.I told my husband I hate he opened that door and let him in.We didn't get the total amount of the solar panels till after my husband signed.So now we are stuck with panels we can't afford.So if a salesman from top tier solar solutions comes to your house and knock on the door DO NOT OPEN THE DOOR!Review fromJohn M
Date: 12/26/2023
5 starsJohn M
Date: 12/26/2023
Very professional from start to finish. Communication was awesome, and the job went without a hitch. They were very accomodating with our schedule and I highly recommend Top Tier Solar to anyone looking to add solar to their home this year!Top Tier Solar Solutions, LLC
Date: 12/28/2023
Thank you for the kind review and for choosing Top Tier Solar Solutions, ****!Review fromArlinda R
Date: 12/22/2023
5 starsArlinda R
Date: 12/22/2023
My solar installation was a great experience I would recommend then to a friend.Top Tier Solar Solutions, LLC
Date: 12/28/2023
Thank you, *******!Review fromAnthony S
Date: 12/21/2023
5 starsAnthony S
Date: 12/21/2023
I had a great experience with this company, from the sell reps to the installers and the project manager. Everything was handled professionally and with ease, and was informed every step of the way.Top Tier Solar Solutions, LLC
Date: 12/28/2023
Thank you for choosing Top Tier, *******! We're honored to have you as a valued customer and hope you enjoy your system.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.