Business Profile

Travel Agency

AAA Carolinas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Agency.

Complaints

This profile includes complaints for AAA Carolinas's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

288 total complaints in the last 3 years.
72 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/29/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AAA Carolinas has the worst website. It is absolutely unusable and impossible to navigate. If you call asking for help, they are unwilling to do anything for you over the phone and just ask that you go to the website/app
Business Response
Date: 06/30/2025
I’m sorry the site does not
meet your expectations. If you would like us to contact you please let us know
so we can speak with you and share your feedback with the appropriate
department.
Customer Answer
Date: 06/30/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and hope that AAAcarolinas knows to improve their website

Thank you.
Initial Complaint
Date:06/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I first called on today a Lil bit before 1pm. Trying to get my truck towed 4 miles down the road to a dealership. 9 and a half hours later I have only been getting put off and given the run around. My truck is still not picked up as I'm writing this. I just don't understand. It's my only vehicle and I have to pay to get to work bc I can't get my truck towed to see what's wrong with it. I need to know why is it always taking so long just be provided a service that I have a membership for?
Business Response
Date: 06/26/2025
We spoke with Mr. Judd on 6/26/25 via telephone and
the matter was resolved to his satisfaction.
Initial Complaint
Date:06/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 29, 2025, *** deposited my April 30, 2025 check for the gift renewal of my brother's membership. He is ******** ********* and lives in *********, **. To date *** has never mailed a new membership card to him. I have contacted AAA probably 30 times, but not a single soul will get this done. THIS IS WRONG. *** happily took my money two months ago and does not live up to its end of the transaction. I AM FURIOUS.
Business Response
Date: 06/20/2025
06/20/2025
Fern Segerlind
1238 Capri Isles Blvd
Venice, FL 34292

Re: Response to Complaint – Ms. Fern Segerlind

Dear BBB,
We are
writing in response to Ms. Segerlind’s inquiry. On June 18, 2025, we provided
her with the information she requested regarding her brother Clifford’s AAA
membership.

Specifically,
we confirmed his membership number and expiration date, advised that dues are
paid annually, and due to the circumstances extended a one-time courtesy of a complimentary
one-year membership for Clifford. Additionally, we confirmed that his
membership card was mailed on June 11, 2025, and informed her that delivery may
take 10 to 14 business days.

This
resolution reflects the full extent of what we are able to offer at this time,
and we believe it appropriately addresses the concern.

Based on
the information above, we consider this matter resolved and respectfully
request that the case be closed.

Kind
regards,
Member
Relations
Customer Answer
Date: 06/20/2025

I am rejecting this response because: see the attached please.

Business Response
Date: 06/27/2025
06/27/2025
Fern
Segerlind
1238 Capri Isles Blvd
Venice, FL 34292

Re: Response to
Complaint – Ms. Fern Segerlind
We have confirmed with AAA Carolinas that due to a system glitch, Mr. Clifford Segerlind’s membership cards were not mailed on June 11th as originally communicated but instead were sent out on June 23rd.
As this membership is associated with Ms. Fern’s brother, we made an attempt to contact Mr. Segerlind directly by phone. Unfortunately, we were unable to reach him and were not able to leave a voicemail. However, we did send him an email confirming that the cards have been requested and also provided a temporary copy of the card for his use until the physical card arrives.
If Mr. Segerlind would like to speak with a representative regarding his membership, he is welcome to contact our team at 800-477-4222.
Thank you for allowing us the opportunity to provide clarification.

Kind regards,
Member Relations Team

Customer Answer
Date: 06/27/2025
I will not accept this UNTIL my brother has an actual hard new card in his hand and he has yet to receive on AND until senior management at AAAapologies to me for taking probably 500 hours of my time since April 29, 2025 asking AAA to do the right thing. AAA has constantly ignored me and my gift recipient (my brother) and failed to take any steps to compensate me for the total loss of my very valuable time. I remain furious as to this ridiculous AAA lack of professionalism and failure to take responsibility for this debacle. It should have taken AAA one hour to process the gift renewal. Instead AAA STOLE 500 hours of my life. Shame on AAA. Not even an apology to me. AAA took MY MONEY and ran and left me in the dust. I am furious. FED EX THE CARD TODAY TO MY BROTHER ANFD HAVE SENIOR MANAGEMENT APOLOGIZE TO ME AND ALSO COMPENSATE ME FOR MY TIME>
Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I visited *** for tire inspection and rotation if necessary. Without my knowledge or agreement the mechanics went for ride test. After couple hours they brought my car completely broke , suspension broke im parts. I never had question for anything else than tires. I was never aware about anything in the engine that might be the problem I can't go to the mechanics seek for tire when suspension is needed. N ot only the mechanics and the manager of the location ********** nc church st, said the car is Not drivable *** i needed to tow it. Remember i drive the vehicle to the location. Never had *** problem i don't know when did *********** from tires to engine shut off. I aggree to fix what might be the problem but i refused to ridiculous amount of labor work. I can't pay for the people who ******** No labor work to be paid.
Business Response
Date: 06/09/2025
Please see attached response.
Customer Answer
Date: 06/10/2025

Customer Answer
Date: 06/12/2025
They are trying charge me additional fees which i declined
Business Response
Date: 06/19/2025
Our previous response still stands.

Regards,

***** ******
Initial Complaint
Date:06/06/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I blew a tire and called AAA and they promised me a tire change and a tow truck they said they dispatched someone and lied. I blew the tire at 10pm and still am waiting after 1:30am.
Business Response
Date: 06/06/2025
We spoke with Ms. ***** on 6/6/25 via telephone and the matter was resolved.
Customer Answer
Date: 06/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

Thank you.

***** *****
Initial Complaint
Date:06/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/09/2025 I was traveling north on n ****** in ********* **, waiting at the **********************. The right turning lane was to the right of me. A AAA flatbed truck came within a couple inches of my vehicle in the right lane and as the flatbed turn right it snapped my passenger side mirror off. The back end of the flatbed chassis is what scraped against my vehicle during the turn. The only thing that was hit was the mirror. I honked my horn several times to indicate to the driver I would pull over and exchange information. Follow the driver into the nearby parking lot of the nearby QT parking lot where the driver tried to evade me! Then the driver tried to deny any wrongdoing without looking at the damage to both of our vehicle. I was able to get this on video. The driver was rude and I called the police. The *** driver's manager seemed apologetic and helpful. I was advised to get an estimate so they can pay me for the damages. I got it from a reputable collision center and emailed it to that same manager. He said the estimate was too much and *** would send a mobile mechanic to fix instead. So he had me wait for a part for two weeks. I waited, still no estimated time of repair. In the meantime I'm unable to drive my vehicle for my second job. I asked them to compensate me for the time im missing from work, about $200 per week or pay the estimated price so we can go our seperate way. They declined to do that and now want another estimate! I have missed out on weeks of pay, they keep moving the goalpost with my damages and I am beyond frustrated. My account is negative and they have failed to take accountability for what they did to my vehicle in a reasonable time frame. While my mirror is dangling by the wire from my vehicle, it is scratching into my paint. I would not be going through this if anyone else with insurance hit me.
Business Response
Date: 06/10/2025
We have spoken with Ms. ***** ******* and are working with her to reach a resolution.
Initial Complaint
Date:06/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called AAA for Roadside Assistance on 5/16/25 and the dispatcher (she refrained from giving her name) for TVCM Towing was incredibly rude and argumentative. It also took more than an hour longer than the time she estimated for the driver to arrive. This is unbelievably unprofessional behavior and, as a 19-year customer, it's astounding to me that AAA (or any other business) would be ok with this person being associated with/representing the company.
Business Response
Date: 06/05/2025
We spoke with Mr. ***** on 6/5/25 via telephone and the matter was resolved.
Initial Complaint
Date:05/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*** refused to provide roadside assistance for towing or transportation, for a spare tire carrier on the back of our SUV that broke and left the tire lying on the side of the road. Our car was fully packed for a cross-country road trip so there was no room to fit a full-size spare inside the car (which is the reason for the spare tire mounting position on the back of Jeeps). We had to pay out of pocket to have a service load the tire up and take it to their garage so the mount could be fixed and the tire re-installed on the back of the car. We had no way to get the car and spare to a garage without the towing service so it should be covered under AAAs towing policy but they refused to cover it. Also, they said we should continue on our cross-country trip without a spare tire or have towing on our dime; it was up to us, creating an unsafe condition until we could arrange for service ourselves.
Business Response
Date: 06/09/2025
We have attempted to reach Mr. ****** on 4/6/25 and 4/9/25 via telephone/email but have been unable to reach him/her to resolve the matter. In the event they contact us, we will resolve the matter directly with them.
Customer Answer
Date: 06/10/2025

I am rejecting this response because:

I have been in contact with them several times over the phone and by email. I am attaching the email chain in PDF format. Please note the last time we corresponded was their reply thanking me for sending them the invoice for the expense I incurred; I am waiting for them to get back to me after that.
Best regards,
*****

Business Response
Date: 06/11/2025
We spoke with Mr. ****** on 6/11/2025 via telephone and the matter was resolved.
Initial Complaint
Date:05/30/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since I signed up for *** last year I have received hundreds of mail items from them and I have opted out at least a dozen times and I have even contacted my local AAA who said they would take care of it. I get at least 1-2 solicitation mail from AAA every single day. I am not interested in their auto insurance, life insurance or any other types of insurance!! I have said this repeatedly and still the mail wont stop!! It is not only irritating but wasteful to say the least. Im tired of it and I just want it to STOP. Please.
Business Response
Date: 05/29/2025
I write in reply to this concern. Member would need to contact their home club, AAA Carolinas.
Customer Answer
Date: 05/29/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I am responding back to AAA reply. I have received no help and I have already contacted the AAA Carolinas several times and they have still not opted out my mailings and advertisements that I receive literally 1-2 articles of mail for solicitation on auto insurance, life insurance, home owners insurance, etc. I just really want them to stop. I do not wish to receive any more mailings from
AAA or their sponsors. Thank you.
Business Response
Date: 05/30/2025
************* does not have access to this information so this will need to be done by AAA Carolinas if this is where the mail is being received from.
Business Response
Date: 06/03/2025
6/03/2025
******** ********
****************************************************

Dear BBB,
Our records confirm that Ms. ******** has been removed from all solicitation lists. Unfortunately,we do not have the exact dates when the request was submitted, but please note that it can take up to eight weeks for all solicitations to cease completely.
If Ms. ******** would like to speak with a representative, she is welcome to contact us at **************.
At this time, we consider this matter resolved.

Kind regards,
Member Relations
Customer Answer
Date: 06/05/2025

I am rejecting this response because:

Again, today what I have in my mailbox. I get mail from them every single day it wont stop! :(

Business Response
Date: 06/05/2025
6/03/2025
******** ********
********************************************

Dear BBB,
Our records confirm that Ms. ******** has been removed from all solicitation lists. Unfortunately, we do not have the exact dates when the request was submitted, but please note that it can take up to eight weeks for all solicitations to cease completely.
If Ms. ******** would like to speak with a representative, she is welcome to contact us at **************.
At this time, we consider this matter resolved.

Kind regards,
Member Relations
Initial Complaint
Date:05/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*** offers an extra perk call *** Dollars to earn cash back, which can be used to pay membership fees. Was informed last week that AAA Carolinas does not participate in the program. They want you to apply for their *** **** card, which we do not want, as we have paid off our credit card debt. Applying for a new credit card would be going in the wrong direction for our finances. We receive emails from AAA Carolinas ************************ which advertises the *** Dollars program. If they do not participate in the program, I feel this is false advertising. Attached is latest email showing advertisement near the bottom of the email for *** Discount extension for the *** Dollar program and is not available to me. I am not happy.
Business Response
Date: 06/04/2025
6/04/2025
***** *******
*********************************************

Re: *** Dollars.
Dear BBB,
At this time, AAA Carolinas does not participate in the *** Dollars program as it relates to applying earned rewards toward membership renewal dues. However, members may redeem their *** Dollars online at ******* or through the *** Discount Extension in the *** Dollars Online Mall for eligible purchases.
Should Ms. ******* have any further questions or wish to speak with a representative directly, she is welcome to contact us at **************.
Based on the information currently available, we consider this matter resolved.
Kind regards,
Member Relations
Customer Answer
Date: 06/12/2025

I am rejecting this response because:
I just read the letter from ***. I called the # listed in the letter, ************, to inquire about where I could find any cash back balances. I do not necessarily need to use the cash back amount for paying membership fees, that was just an option that was given when you read about the program. I was told that AAA Carolinas does not participate in this program. The lady tried to help me find where I would possibly find any balance of transactions I did in April. I basically read to her the letter I received. She could not find any balance inquiry on her account either.

If AAA Carolinas does NOT participate in the *** Discount program, why did I receive the attached email today, showing a cell phone near the bottom with Get up to 2.6% Cash Back, advertised? How do I redeem *** Dollars if they do not participate, or do they not participate in the cash back part of the program to pay membership dues?

It feels to me like false advertising.

I would be happy to get a phone call from someone at AAA Carolinas to better explain their letter to me since the lady I spoke with could not help me.

Please advise.

***** *******

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

AAA Carolinas is NOT a BBB Accredited Business.