Complaints

This profile includes complaints for AAA Carolinas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AAA Carolinas has 13 locations, listed below.

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• 

  AAA Carolinas

  3426 Toringdon Way Ste 300 Charlotte, NC 28277-3497

• 

  AAA Carolinas

  178 Merrimon Ave Asheville, NC 28801-1826

• 

  AAA Carolinas

  1812 Montford Dr Charlotte, NC 28209-3726

• 

  AAA Carolinas

  9931 Knockando Ln Huntersville, NC 28078-5052

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  AAA Carolinas

  11338 N Community House Rd Charlotte, NC 28277-1978

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am putting in this request to file a damage complaint on my 2014 *** 328XI. On February 16th I put in a call requesting a battery replacement in my car from AAA. The technician came out to my home and proceeded to do the replacement, he finished the job and everything went on as normal. As time went-on, I noticed a banging sound coming from the back of my car, but had disregarded it as possible junk in my trunk. Well abruptly Monday evening on my home from work my car totally shut off in the middle of the road. Upon inspection the next day another AAA representative it was found that the wrong battery size battery was installed in my car as well as it not being properly mounted with a disconnected metal hing with no bolts indicating it wasnt mounted at any point. The stress that was caused from my battery shifting back and forth lead to my positive cable connected to the battery to snap. My car was disabled on the side of a busy intersection and I called several aaa representatives to get a tow and to no avail, I waited for over 4 hours to have to finally order tow from another company and pay 152 out of pocket. I have pictures- and receipts from the day of service, as well as, pictures showing that this was not the right size for my vehicle. The battery is still working, however, the cable connected to my car has snapped, and this is not the correct size for my vehicle. This whole thing has been very frustrating, as I have had to miss two days of work trying to get a solution to this. I still have not heard from my damage representative, and as time goes on this is becoming more and more expensive for me because of their error. I have never had a issue like this with them before but this experience has shifted dramatically my view of them as a reputable business. I also had to pay 42 dollars for another tow so I can begin the process of getting this repaired. My number is ************, please reach out with any questions as I hope to get this resolved soon.

  Business Response

  Date: 07/20/2022

  Member will be contacted by service monitor working her case with updates.

  Customer Answer

  Date: 07/22/2022

   
  Complaint: 17581522
  
  I am rejecting this response because: the amount they are agreeing to reimburse is less than the amount that Ive paid for the repair and tow. I also had to miss several days of work because of this and am requesting 300 dollars. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/27/2022

  Member is being reimbursed for damages to her vehicle as well as a tow. If member wants to file for a battery reimbursement, she would need to submit a battery reimbursement form by mail or online.

  Customer Answer

  Date: 07/30/2022

   
  Complaint: 17581522
  
  I am rejecting this response because: I am told that I have to buy a new battery and wait to be reimbursed. I do not have the money to have to just buy a whole new battery and get it programmed and wait another 2-3weeks for a check because it wasnt done right the first time.  I do not accept that. I would be okay with bringing my car to a AAA center and have it fixed there, so there is no need for reimbursement and it can be covered. Or I can get a check to pay for the repairs Ive already paid over 700 for the full damages including tow and I still have not even received that check back. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/02/2022

  In order to file a battery reimbursement, a battery has to be purchased if it was taken to a third party. The member can either call for AAA Battery Service and have a technician bring a battery is one is available on the truck or go to a AAA **************** If neither has the battery at that time, the next step would be purchasing a battery from a 3rd party and filing for reimbursement. The case for damage has been resolved.

• Initial Complaint

  Date:07/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ran out of gas on June 17 in the afternoon and called triple a because im a member the man from triple a came and pretended to put gas in my vehicle i watched him than quickly closed my gas panel in less than 60 seconds i told him that he didnt put nothing in my car and my car still would not start he drove off after saying rude remarks i than proceeded to call the dispatcher which was the supervisor her name is ******* Ext. ********** is the info she gave me after she swore up and down and wasnt there that he gave me a gallon of gas which i watched him he didnt and said she couldnt do anything for me and was rude on the phone and wanted me to use another one of my triple a services to get gas which i wasnt going to do because as a courtesy of him not giving me gas its on their part to insure i get that but the customer ********************** was horrible and they didnt do that. so i had to get a friend to bring me a tiny bit of gas and i ran out of gas again on the highway this time later that afternoon so i requested triple a and was on the highway with my son in the pitch dark waiting on them for a hour and they still didnt show my son was crying i was hot in the pitch unsafe dark i finallt got in touch with dispatch after waiting on the phone for ***************************************************** another 30 minutes i was mad but i said okay i got a call from the driver 20 mins after he was heading to me stating he will need a cash payment of $90 that is ridiculous because i still have triple a services left i only used two but he was trying to scam me and they should of told me that beforehand he was already on the way i talked to him and u gonna suddenly say that after heading to me 15 mins already i am beyond ******

  Business Response

  Date: 07/20/2022

  Responded to Ms. ************* about complaint and also rolled back the entitlements for her experience.

• Initial Complaint

  Date:07/18/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted AAA Member Relations on July 15, 2022 at 8:30am EST about a refund of $159.00. The representative said she did not see the money being withdrawn on her end, but did see the balance owed for the renewal. I was told to wait three business days before I would see the reversal of the automatic debit. The money was cleared from my account the same day.

  Business Response

  Date: 07/18/2022

  On July 14th, 2022, the members account was processed for automatic renewal of the membership dues. She did not remove her credit card from the automatic renewal process until later that evening after we had already begun the process to charge the credit card she had on file. A refund in the amount of $159.00 has been processed back to that credit card as of July 18, 2022 and her account is no longer on automatic billing. It normally takes 2-3 days for the card issuing financial institution to apply the credit refund back to the cardholders account once they get the electronic file from the merchant that issued the refund. Since the payment was refunded, in order for the member to renew her membership account she will need to make a payment in the amount of $164.00 for the account renewal. Since the account is no longer on automatic renewal, there is not a $5.00 discount off of the membership dues. The membership account is set to expire as of 07-31-2022. We consider this matter closed since the refund has been issued for the full amount charged to the credit card that was on file. 

  Customer Answer

  Date: 07/18/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have done 23 years of business with aaa. My grandparents and parents have done business with them since the '70s. When somehow the account got canceled after 23 years they refuse to give me a reference for towing or renew my membership to help me out. This is a total embarrassment against the company. AAA will not be my recommendation and with this service they will not be in business in the near future.

  Business Response

  Date: 07/13/2022

  ****************** AAA membership account expired on 01-31-2022. The last payment we received for membership renewal was on 01-29-2021. We sent renewal statements to his address on 11/20/21, 1/12/22, 2/8/22, and a final statement on 3/14/22 notifying him that his account had expired and his membership was cancelled for non-payment. On July 12, 2022, ****************** contacted AAA regarding his membership and it is currently pending payment in order to reactivate the account and make him eligible for membership benefits including emergency roadside assistance. If ****************** would like to activate his membership account, he will have to make a payment for the membership dues for himself and for ********************************* if he would like for her to be a member as well. When a membership account expires, we make several attempts to renew by sending renewal statements and reminders, if the account remains unpaid it is subsequently cancelled which is what happened to ****************** account. We regret that he is dissatisfied with our billing process, however, we do require payment in order to renew membership accounts once they expire.