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Business Profile

Trucking

Global Principles Logistics, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:05/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Global Principles Logistics to move a home for me from Laurel *********** to ******* September 2022. They scheduled the move on the week of October 24th; and so I agreed to hire them and on the following day I wired the first deposit of $11000 with a remining balance of $17000 due upon arrival of my home. Then they kept pushing the date back with promises of delivering week after week until weather became an issue. Then I lost contact with my first contact and contacted the owner of the company ******************* who said he had taken my account over; and the same thing occured and he kept pushing my delivery date back week after week until March when he finally had someone look at the home and said he could not move it for the agreed price because of the cost of fuel and size of the home etc.. So he asked that I agree for it to be moved for $49000. Which I agreed to eventually and he insisted that I pay another $14000 which I did because **** guaranteed he would move it the following week. Then after multiple missed deadlines again and an accident of one of his trucks he offered me a full refund on May 1, 2023. I then hired another company to move it. Then he said he needed till the following Monday to return the axels and other items for a refund to him and I would have my refund no later than May 8, 2023 by noon. My number has been blocked and I can no longer reach him, along with no returned emails, text messages, or returned voicemails. I need to get my $25000 back immediately. This is costing my in so many different ways an not to mention the interest lost since the beginning of this process.

Global Principles Logistics, LLC is NOT a BBB Accredited Business.

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