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Business Profile

Vitamins and Supplements

Natures Formula

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********** was guaranteed a complete refund within 90 days of ordering. I ordered 12 bottles on 3/14/2025. I want a refund,They do not answer emails or return phone calls. I call and the wait time is always 13 minutes. When I wait it gets down to 5 minutes and then am told to leave a *********** do I get ahold of this company?

  • Initial Complaint

    Date:11/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sunday, September 29, 2024 @ 12:09 pm I made a purchase through NF 3h Llc for $120.95 with my cash app account over the phone with Nature's Formula. To this date I have yet to receive what I ordered or a refund of my money back. On October 24, 2024 I had a missed call from Nature's Formula asking me to return their call about my order. I have tried to call on multiple of times not being able to get through to them at all line constantly rings or rings a couple of times then get a disconnect sound. When I made the purchase over the phone I was told that my order would take 10 to 14 business days. It has been well over that time frame, at this point I just want a refund and wish not to do any business with them at all. This seems to be very bad business if you ask me, I wouldn't recommend this company to anyone. Very said I heard about them on the ********, VA Radio Gospel station *****

  • Initial Complaint

    Date:08/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    BUYGOODS $183.40 AND $250.97 WAS CHARGED TO MY CREDIT CARD. I CONTACTED COMPANY TO GET A REFUND. I SENT A COVER LETTER, PICTURES OF EACH CHARGE, ORDER # 6LWZ18TRW AND 6LWZ18TWH. I RETURNED TO PRODUCT TO NATURE'S FORMULAS, *******************************************************************. IT WAS CERTIFIED MAIL, WITH RETURN RECEIPT. HAVE NOT RECEIVED ANY COMMUNICATION. CERTIFIED MAIL #**** 0710 5270 0163 0043 17 RETURN RECEIPT #**** 9402 ******** 88. WHAT IS MY NEXT STEP?

  • Initial Complaint

    Date:03/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a 30-day supply of the product and was given a six-month supply. I used the teas for three days and there were bugs and small flies in the products. I immediately contacted the seller and notified them of the issue and asked for a refund as I could not drink it after the discovery. The gentleman informed me that it was a natural product, and it was expected. He left a message for ****** ******, and I spoke with him to get my refund. I was provided with an address in ********* and sent the product via Priority mail. My tracking info said it was not delivered due to the location error. I called repeatedly to inform them that the post office could not deliver. I was informed that the address had changed and offered to provide documentation of receipt. He stated no problem he believed me, that I had returned the products. and I would get my refund. On Jan 29th I was told that they were having issues with their business office, and I would receive my refund by February 5th. I did not receive it and called again. No one returned my call. When I called in the past I was greeted by my name. I guess my name and number were on their caller ID. I want my refund. (it cost me $17.05 to send it priority mail and can provide if necessary) They kept saying they were going to refund it so they need to honor it especially since they are using a biblical approach to obtain customers.

  • Initial Complaint

    Date:02/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered Vitamins from NATURES FORMULAS. Three bottles. If not satisfied return the bottles for a full refund. Returned two unopened bottles. Reference #***Z138QE. Sent several emails with no response. Would like to get a refund for these items. Also had to return item registered mail. Asked for signature which was provided. This has occurred since January 11,2024.The email which provided is a form response. The name who provided the way to return these items was *************************. Your help would be greatly appreciated. No telephone was ever provided to us.The package was signed by **************** on January 16,2024.****************.

    Customer Answer

    Date: 02/01/2024

    I have not received a response from the company . i do not have the receipt. I believe that i have been scammed. I found these vitamins on ********* This  is the web site i found on face book

    *******************************************;

  • Initial Complaint

    Date:11/21/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the nature formula weight lose tea and they had the four month supply with the 30 day supply of CBD with the shipping fee and that total came out to be around $111.00. I got a call from a number that stated that they believe this number to be a scam and to go to my bank. I went to the bank and gave them the information and they changed my card immediately. They said they would investigate it. I got a call the next day from my bank and they told me that since I called in the purchase they had to release the money to them. I thought it was all legit however it has been over a month and I have not received the product but they have my money. I want my money back.

    Business Response

    Date: 11/22/2023

    Hello ****************,

    We apologize for inconvience.

    As per our discussion regarding this matter we have refunded your money back to your bank account. 

    Please keep in mind that the refund will take between 7 to 10 business days to post to your bank account.

    Have a great day.

  • Initial Complaint

    Date:11/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nature's Formula program/infomercial broadcast on the C.O.G.I.C. radio station KSTL 690 a.m. Jubilee here in ********* ********. It's been airing for a few years so I finally decided to purchase their product which is a tea after hearing people's testimonies that I now know are fake. On October 4, 2023 I called the ************** number they give on the infomercial & I order & give my debit card # for $111.00. I call back on October 13, 2023 because I never got an email with shipping/tracking information which they replied they don't do that but said, "you will get your order ma'am." Nothing came so I called again on October 24, 2023 to inquire again, they said it's on the way can take ***** business ******** allowed for Columbus day & weekends, still nothing. I called on November 2, 2023 requesting a refund, they put me on hold & said they sent it to an address that wasn't mine..playing like they didn't know my correct address but in order for my debit card to process payment you have to have to correct address because it's the same as billing. I haven't received a refund so I'm reporting. I purposely gave them ample time but this company is scamming God's people.

  • Initial Complaint

    Date:09/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the herbs on July 21, 2023 for the amount of $120.95 after not receiving the merchandise from natures formula out of a month or more. I got in contact with the company and told them I wanted to return my merchandise, he stated to me that I will only probably get back about 80 dollars because of restocking fee so I told him I was going to go ahead and mail back the product which is what I did on August 22 and after not receiving a refund and Ill over a month I talked to a gentleman. I told him I had already mailed my package back but hadnt gotten my refund. He stated to me that there was no packages at the post office. I told him I have a receipt with the tracking number, the day that I sent the package back, but he still kept saying there was no package so we had words because I was trying to get him to understand if I have a receipt then the package went to the post office and I actually talk to someone from the US ************** and they told me that the package was delivered to a PO Box number but I still havent received a refund, and I was also told by the postal worker that the package will be returned to me if it wasnt picked up in a certain time, but I want a refund because I have a receipt showing that it was mailed and it was at the post office I just want to refund . I tried calling the radio station that was advertising the merchandise they didnt have nothing to tell me either and the radio station is a gospel station, so I trusted them, its Crusade for ****** pastor ****** @ **** FM here in ********** ********* so if I cant get them to tell me anything about how can I receive my refund what Im i to do ? I just want my money, or at least a portion of it..

  • Initial Complaint

    Date:03/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction - 11/2022 The amount - $120.00 Items - The Healthy Living Healing Herbs Items returned - 12/28/22 - tracking number **** **** **** **** **** 52 I returned the items in December 28, 2022 and the items were received. I purchased the items in November, but did not received them until December 20, 2022. I returned the items and was told after I contacted them in January and was told that they were working on the returned. I then contacted back on February 13, 2023 and was told that I should be receiving a check in the mail for $89.00 because they could not reimburse the shipping charges. As of today, I have yet to receive the check in the mail. I was the total refund of $120.00 now. I believe that they have no intention on sending me the refund. I need your assistance with getting my money back.Thank you

  • Initial Complaint

    Date:12/02/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yes I ordered from Natures Formula on November 4, 2022 in the amount of $120.95 and I was told that I would receive the products in **** days and I still havent received them. I called last week and I was told that I should receive it by the 30th of November and I still havent received it. I asked for an address so I could write a letter about this false advertisement and he said he didnt know the address. This is really sad how they are on the gospel station putting false advertisement out there like that. I want my money back ASAP

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