Complaints

This profile includes complaints for American Water Damage Charlotte's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  American Water Damage Charlotte

  3420 St Vardell Ln Ste K Charlotte, NC 28217-1395

  
• 

  American Water Damage Charlotte

  2901 Galleria Dr Arlington, TX 76011-6717

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  I am rejecting this response because:
  First of all the letter from my house keeper was legitimate unfortunately she does not have the capability of writing the letter on letterhead so please do not try to discredit me because nothing I sent was false. Secondly the warranty issue that you continue to speak about was on your company not me, you hired that person I didnt That issue happened in August so that still does not justify why my bathroom was still not finished until December for a 4 day job. Your employees materials were at my house for months piling up dirt and dust in my home so yes my house needed a deep clean and that is what I got and paid for. If you would have had your guys come and clean their mess like any good contractor would do if they were in someones house for half a year then I wouldnt have had to pay for it myself. their materials all over my floors and in my bedroom for 6 months and when they finally finished they did not even send someone to come clean up their mess. I had my house keeper clean my whole house as and I had to get the outside power-washed as well. I sent over receipts and *** does not want to reimburse me fully for the services I had to pay for because of their employees negligence in caring for my home while repairing. *** went back and forth with me with what they would pay or what their "people" said they would charge for the services I had already paid for. My question is why didn't you send those "people" out in the first place as I had advised the lead contractor as well as the owner of the dissatisfaction of the way my home and personal items were left as well as the time it took to complete the reconstruction of my home. I have already sent photos over to *** to validate what I paid to have their mess cleaned up.

  

  Business Response

  Date: 04/30/2025

  We provided the labor and material for the project in the amount of $8,461.31 in which a deposit was made in the amount of $5,730.66. There were warranty issues, which in good faith we corrected the issues at AWD cost. There was an outstanding balance of $2,730.65. Although I agree that final cleaning should have been provided in the bathroom room outside the bathroom, we would not be responsible for the entire house cleaning, therefore we offered to cover more than half of the cleaning bill at $150.00 of the (not a legit company invoice) handwritten letter stating it was $275.00. We also added credit for an exterior rug in the amount of $24.99, but no proof of purchase. We also provided a credit for pressure washing the sidewalk in the amount of $255.65, although invoice provided stated this was a house pressure washing not sidewalk. We also provided a $300.00 credit towards dry cleaning in which we asked several times for receipt but never received one. We have applied $730.65 credit to cover this expense minus part of the unaffected house cleaning and very little of the exterior house washing. 

  

  Business Response

  Date: 04/30/2025

  I will agree to cover the inside house cleaning at $275 and the rug at $25. Even though no receipt was given for dry cleaning, I applied a credit for $300.00 and I will cover most the exterior pressure washing at $255.65, the rest we would not cover being that we had nothing to do with exterior siding etc.  This will be a total credit of $855.65 which will be reduced from the total due of $2,730.65. I will have my office manager send you a new payment link with the difference of $1,875.00. 

• Initial Complaint

  Date:11/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a hot water line break under my house. This was *** of 2021. The plumber I used told me about this company. The insurance company gave us a check and we paid them half. The other half was to be paid when the work was completed. I was told four different occasions they would send someone out. No one ever showed and I never received a phone call from them. The Communication between the office and the contractor and myself has been horrible. They wont let me know anything and just dont show up. I have been dealing with this for way to long. Now I cant get them to finish the work and they want full payment.

  

  Business Response

  Date: 11/04/2022

  Repair inspection was performed on 06/30/2021. Estimates were submitted to Insurance carrier on 06/30/2021. Negotiations about pricing were finalized on 07/21/2021. Contract sent 07/22/2021. Deposit collected on 07/26/2021. Materials for construction on 07/27/2021. Work began on 08/02/2021. Completion walk was performed on 08/25/2021 with no issues customer approved all work. Certificate of Completion was sent via email on 10/18/2021. A call was placed to ********************** on 12/21/2021 with no answer a voicemail was left.  A call was placed to ***** 01/06/2022 no answer voicemail was left. A call was placed to ***** on 01/20/2022 no answer a voicemail was left. on 02/04/2022 ***** viewed our invoice and another call was placed to him no answer we left another voicemail. On 02/12/2022 I was finally able to speak with ***** and he stated that there were issues with the job. I scheduled a project manager to be on site to ***** the issue on 02/14/2022. Our project manager arrived on site at ************************** property at 1:45pm on scheduled date. Project manager attempted to call ********************** multiple times as well as knocked on door, to no avail. She then took photos of *****'s truck in the driveway. I have attached those photos to this response. Payment demand letter was mailed on 09/10/2022 to *****. I received a call on 09/20/2022 from ***** stating he had received our payment letter and that he would be available to meet someone on site 09/23/2022. Project manager arrived promptly at 8:00 am. ********************** pointed out 4 separate issues on site. An unfinished piece of quarter round in the bathroom, toilet was not secured properly, chipped tile in the bathroom, and a loose toe kick in the kitchen. According to client all issues fixed on 10/10/2022 with his satisfaction. Called ***** to collect final balance on 10/26/2022, no answer, left a voicemail. Also note that we are scheduled for 11/08/2022 with a plumber to rectify any and all issues that remain