We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wholesale Lighting Fixtures

Eco LED Lightings, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Lighting Fixtures.

Important information

  • Customer Complaint:
    BBB has determined this business to be "powered by Shopify" which is a
    platform developed by Shopify that allows merchants to manage all
    aspects of their business including approaches to Resolving a Chargeback
    or Inquiry.

    Please read the following if you are a consumer
    who paid with a credit card and has a question on how to resolve a
    chargeback or inquiry for the following reasons:

    -Fraudulent charges
    -Unrecognized charges
    -Duplicate charges
    -Subscription cancellations
    -Product not received or unacceptable
    -Credit not processed

    FOR INFORMATION on SHOPIFY'S HELP CENTER-Chargebacks and Inquiries, go to:

    https://help.shopify.com/en/manual/payments/chargebacks#chargeback-process

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****************** accepted payment for an order i placed on 12/14/24, (2) 4ft high bay LED shop lights and one wall pack light for exterior. Ecoledlighting provided a confirmation email on 12/15/24 stating order would be processed and delivered between December 20th and 23rd. the dates came and went with no verification of order, also had tracking app website suggested. i installed the app on my phone and entered tracking number provided #****, tracking app only had processing order with no change since the email on 12/15/24. I waited till after holidays, hoping the delivery process was the reasons for delays. i have sent 3 or more emails, tried website contact email and phone calls with no success. Phone numbers were a temporarily out of service message for the last week. Today i searched the BBB website and learned there has been several complaint's and would like a refund at this time to get my project finished.

  • Initial Complaint

    Date:11/24/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed to Eco LED on November 4th, 2024. Order was accepted, with follow-up email stating delivery was expected on November 12 or 13th. Account noted payment was completed to Eco on ********* 5th for $152.10. When expected delivery days came and went, I attempted to contact support at *** using their direct number as listed on website. Phone was an automated recording stating that all ***resentatives were busy; therefore, I left a voicemail with my name and return number. No ***ly. I then attempted to contact Eco again by both voicemail and email ( per their on line support mail) and again no ***ly/return call or email ***onse. I followed by using the CHAT option on their site three times, each time leaving the reason for my call and requesting a delivery date for my purchase. I was notified of my place in the queue, and the time a *** would pick up. NOTHING. The CHAT was the last option, and same was ustilized the middle of last week. Again, not a word from any ***resentative. Due to the continued lack of response from this company, I now believe that I have been had. Very disappointing, as the product I purchased looks pretty cool and my post base is ready for the new install. Can you help with this? I can't understand the complete lack of customer support. Actually, the lack of contact is alarming, as I dont know if this is a scam.

  • Initial Complaint

    Date:11/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order on sep 24th 2024 , I paid $8700 I try to call no one answer and no reply on email also . my order number is #**** please if you can try to help me its almost 2 month and I did not received my order

  • Initial Complaint

    Date:11/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 17, 2024 I purchased track lighting from ECO LED Lightings via the website, Confirmation #E9L31FVFX. The shipment was scheduled to arrive October 24. On October 28 I requested status as no delivery information had been received, and the product had not arrived. Having heard no response, on Oct 30 I begged for a reply. I received a reply late that night saying the product was on back order and would arrive late the following week. I was offered the opportunity to "wait or explore alternative options." I understood this to mean the product would arrive at ECO LED then be shipped to me. I decided I would prefer to wait, and requested the shipping information as soon as possible. I have not heard from them again despite several phone calls and emails on November 11, 13, and 18. In my last email November 18, I said I would have to dispute the charges with the credit card company and file a complaint with BBB if I did not hear from them by the end of day November 19. I did not hear from them. I have disputed the charges with the credit card company. I am now 30 days behind on my construction project. I request compensation for the loss of time and business as a result.

Eco LED Lightings, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.