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Business Profile

Motels

Cherokee Lodge

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a room at the Cherokee Lodge online in April ****************** October 2024 and prepaid for the reservation. When I arrived in October 24, 2024, the motel was closed. I had received no notification that from Cherokee Lodge that it was closed nor was I refunded my money. I would like a refund of the money I paid.

  • Initial Complaint

    Date:07/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a reservation at this hotel and paid in full. Dates were for 7.19.2024 and 7.20.2024. Upon arrival the hotel was out of business. Some type of employee was on the property and said the person who owned the business had taken all documentation and computer records and left about 2 weeks ago. Is there any way to have our money returned to us?

    Business Response

    Date: 07/22/2024

    Sorry about the inconvenience. Our property was taken and shut down by the Tribe for reasons out of our control. We are currently in court for this disgusting act by the Tribe and Tribal Members. The person you spoke to was not an employee of ours but I am assuming a member of the Tribe that is now living there. They did not give us anytime to get our possessions or time to handle any refunds for our future guests. We will give you a refund please just give us time in this frustrating situation that was put on us for unlawful reasons. I will be reaching out to you personally for information needed to refund you. Once again we sincerely apologize. 

Cherokee Lodge is NOT a BBB Accredited Business.

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