Complaints

This profile includes complaints for Jiffy Lube's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Jiffy Lube

  10141 US Highway 70 W Clayton, NC 27520-2649

• 

  Jiffy Lube

  126 Greenville Blvd SE Greenville, NC 27858-5706

• 

  Jiffy Lube

  1746 N Fordham Blvd Chapel Hill, NC 27514-5884

• 

  Jiffy Lube

  4804 Atlantic Ave Raleigh, NC 27616-1862

• 

  Jiffy Lube

  401 Chapanoke Rd Raleigh, NC 27603-3428

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid up front for a service that was scheduled to be repaired the following day (05/17/25). Issues arose over the night, and I went into the Fairview Store #**** and spoke to the manager and explained that I was unable to have the work done, and had told him I was very upset with the service that I got the day before as they charged me for a filter #C38188 I never agreed to have changed and if I could please get a refund. I have called the manager so many times, that he said "I DONT KNOW WHAT TO TELL YOU?" "MANAGEMENT IS NOT GETTING BACK WITH ME." WOW! If I had a manager that ever treated a customer like this, THEY WOULD GET THE BOOT!!**** the manager, was acting like he was so stoned that reality was not an option for him.I have called CUSTOMER SERVICE again more then I can count, and they are as worthless as **** the manager. I WANT MY MONEY BACK ASAP!!

  Business Response

  Date: 06/26/2025

  June 26, 2025
  
  Via
  Internet
  
  Better Business Bureau
  Attn: Kristie Angel
  
  Re: Rexann Tate - #23522698
  
  
  Dear Ms. Angel:
  
  Our regional manager, Floyd Anderson, has emailed Ms. Tate
  on June 12th & 13th requesting she respond to the
  email. As of the today, our regional manager has yet to hear back from Ms. Tate.
  We would be more than happy to further investigate Ms. Tate’s claim and refund
  her service. Please have her contact our regional manager or myself to discuss
  a resolution.
  
  Thank you again for contacting us and if you have any
  questions, please feel free to contact me at [email protected].
  
  
  
                                Best
  Regards,
  
  
  
                                Ryan
  R.
                                Customer Claims
  Manager

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is **** ******. I brought my 2005 Honda Pilot to Jiffy Lube on *****************************************, ** for a routine oil change on December 28, 2024. After the service, my Check Engine and VSA lights came on. My son checked the vehicle and found that there was no oil in the engine, even though it had just been serviced by Jiffy Lube.I had to get the vehicle towed to ****************** in ******, where their technicians diagnosed a severe oil leak from the oil filter adapter housing and found both the front and rear valve cover gaskets were leaking heavily. They confirmed the damage was due to poor workmanship during the oil change.The total I paid out-of-pocket to fix this damage was $1,255.13. I attempted to contact Jiffy Lube to resolve the issue, but they provided no assistance or accountability for the damage they caused.I am requesting that Jiffy Lube reimburse me the full $1,255.13 for the necessary repairs that resulted from their negligence. I have full documentation and receipts from ***** confirming the issues and cost.Thank you for your time.

  Business Response

  Date: 06/26/2025

  June 26, 2025
  
  Via
  Internet
  
  Better Business Bureau
  Attn: Kristie Angel
  
  Re: Rosa George - #23520460
  
  
  Dear Ms. Angel:
  
  Our district manager, Bill Barkowski, reached out to Ms. George
  earlier this year to discuss the issue with her 2005 Honda Pilot. Our district
  manager did not hear back from Ms. George. We would be more than happy to further
  investigate Ms. George’s claim and resolve her situation. Please have her
  contact our district manager at [email protected] to discuss a
  resolution.
  
  Thank you again for contacting us and if you have any
  questions, please feel free to contact me at [email protected].
  
  
  
                                Best
  Regards,
  
  
  
                                Ryan
  R.

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dont know what kind of manager feels good about making a young woman cry, but it says everything you need to know about him. This was hands down the worst experience ever had with any auto shop. Car was brought in for a basic oil change something the dealership has always handled with care but this time this Jiffy Lube location was trusted and it was a huge mistake.They stripped the oil drain bolt, and now the car needs a full oil pan and gasket replacement. When I tried to resolve the issue, the management specifically ****** was unbelievably rude, raised his aggression, refused to take any responsibility, and wouldnt let me speak to anyone above him. I was there with two female friends, and he was so aggressive and disrespectful that one of them started crying.They caused the damage and now theyre trying to ***** all accountability. This location is unprofessional, careless, and clearly lacks any sense of customer service or integrity.Location: ***************************************

  Business Response

  Date: 06/06/2025

  Please have Mr. ****** provide a copy of his Jiffy Lube invoice so we can proceed with the investigation of his issue

  Thank you

  Customer Answer

  Date: 06/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Good Afternoon *******,

  
  

  All has been situated with the location I appreciate your help and assistance if it can be removed 

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 1, 2025 we took our 2015 ***** Crosstour to Jiffy Lube store number ***** for a standard oil change. They performed the oil change my son paid for the oil change and drove away. 15 minutes later he called me to tell me as he was pulling up to our home the car was making all kinds of noises. he looked under the car and there was oil leaking out from under the vehicle. I happened to be next door to the store that performed the oil change and went right over. I was greeted by the asst. ******* who knew who I was I said my son was just there getting an oil and that when he pulled up to the house the car was making noises and leaking oil the asst. ******* and another employee said they say oil on the ground under the car and that they saw an oil plug on the floor of the shop but thought it was an old plug. I told them we lived 15 minutes away and he could not drive the car back, if the engine wasn't already blown it would be if we drove back. They said they'd come to my house which they did and put oil in the car, they agreed the car was messed up and called their boss, my son has recorded this conversation. They all agreed it was their mistake and would make it right. they told us they would pay for the repairs and to submit whatever invoices to be paid. We took the vehicle to Saratoga ***** to put a new engine in. Fastforward, I have a bill of over $6300 and to date they have not responded to my calls or emails to pay this bill. I charged this to my cc and am now incurring interest. I called the corporate headquarters who said someone would contact me in ***** hours. To date no one has responded to me. I have been to the store I have called, and I have texted the store *******. They will no longer respond. We were customers for 10 years. When they sent me a case number the store ******* said our case was not the only one from that day. Clearly the store has some issues, but they need to resolve their issues and not put them onto their customers.

  Business Response

  Date: 06/03/2025

  June 3, 2025
  
  Via Internet
  
  
  Better Business Bureau
  Attn: ******* *****
  
  Re: ***** ******* Complaint #********
  
  
  Dear Ms. ******************* you for contacting us concerning Mr. ******* complaint and the issue with her 2015 ***** Accord.
  
  Our company has investigated the issue with Mrs. ******* *****, and we have accepted liability for the engine repairs. Once we receive Mrs. ******* banking information, we will be issuing payment to her directly. We apologize for any inconvenience this issue has caused.
  
  Thank you for your time and if you have any questions, please feel free to contact me at ****************************************************************
  
  
  
                          Best Regards,
  
  
  
                          **** *.
                          Customer Claims Manager

  Customer Answer

  Date: 06/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jiffy Lube location, store #****, on April 10th, 2025. On that date, I received an oil change and filter replacement. Just four days later, on April 14th, while driving on the highway with my five-year-old autistic grandson in the car, my vehicle began to smoke suddenly. I was in the fast lane and had to quickly maneuver to exit the highway, barely making it to a gas station. Upon stopping, oil immediately poured out of the car. A bystander approached and informed me that the oil plug was completely missing from the oil pan. I immediately contacted store #**** and was routed to the district manager, who arranged for the vehicle to be towed to a different location. I had to take an **** home. Later that day, I was told the vehicle had been flushed and refilled with oil, and I picked it up the next day. At that time, I mentioned a strange noise coming from the engine, but I was told it was nothing to worry about. Two and a half weeks later, the issue worsened. I brought the vehicle to a reputable auto shop, where the mechanic refused to service it due to engine knocking and confirmed that there was no oil in the engine. I then took the vehicle to another Jiffy Lube location, explained the situation, and they attempted a temporary fix while contacting the district manager.I later followed up and brought the vehicle in again, where the district manager acknowledged the knocking sound and stated he would contact his manager. He mentioned I may be compensated for the value of the vehicle. However, three days later, I received a call statingbased on the vehicle's mileage and supposed manufacturer issuesJiffy Lube would not be taking responsibility. He later emailed me, offering a refund for the oil change and three free services. I have filed a formal claim (Claim #********) and submitted all documentation, including reports from a third-party auto shop and your service records.

  Business Response

  Date: 06/10/2025

  Via Email

   

  Better Business Bureau

  Attn: ******* *****

   

  Re: ******* ******** Case #********

   

   

  Thank you for contacting us in regard to ******* ********* complaint and the issue with her 2013 Kia ***** I apologize for the delay in responding to your office.

   

  After receiving the letter from your office, our district manager investigated the issue with ***************** after her April Jiffy Lube service.  At this point in the investigation, we are waiting on the diagnosis from Ms. ********** mechanic. Once we receive and review the mechanics paperwork, I will contact your office to inform you of our companys decision.

   

  We value Mr. ********* business and understand how frustrating automotive problems can be. Furthermore, we realize that we are human and sometimes make mistakes.

   

  Thanks again for contacting us and if you have any questions, please feel free to contact me at **********************************************************************************************************************************************************************************************************.

   

                             Best Regards,

   

   

                      

  **** *.

                             Customer Claims Manager

   

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/20/2025, I had my car serviced at the Jiffy Lube # ********************************* ********, ** *****. The transmission fluid was checked and changed as part of the service. On 04/04/2025, while my car started, I could smell something burning. My vehicle moved about 500 feet and stopped. I had a mobile mechanic come out to inspect my vehicle and they reported no transmission fluid in the vehicle and filled it up for me. He did not inspect under the vehicle only filled the transmission fluid. The mechanic tried to move the vehicle forward; however, it would not, and he suspected a transmission issue as there was no fluid when he arrived. I called Jiffy Lube, and the manager drove out to inspect the vehicle. He was professional and inspected the vehicle from underneath and claimed there may be a leak. Further, claimed they "definitely filled up the transmission fluid" during service on 01/20/2025, and that I wouldn't have been able to drive off if there was no transmission fluid in the vehicle. I had my car towed to Best Auto Repair this same day and they determined my transmission needed to be replaced and rebuilt due to Jiffy Lubes negligence. In documents from Best Auto Repair it states, "bolt not torqued properly." Further, documented inspecting where the fluid was leaking from and found the drain plug was loose and showed signs of having leaked. My total bill to have my transmission rebuilt was $3,975.00. I am seeking resolution for this bill to be paid due negligence by Jiffy Lube. Additionally, the cost of the tow which was $165.00 and for the services that were rendered by Jiffy Lube on 01/20/2025 of $486.30.I don't believe Jiffy Lube was negligent due to maliciousness; however, staff were reckless when servicing my vehicle. And while I understand my vehicle is older, which the manager pointed out, it does not suggest it should be provided with less care when I'm paying for it to be serviced appropriately. I have plenty of documentation to provide.Thank you.

  Business Response

  Date: 04/21/2025

  
  
  April 21, 2025
  
  Via Internet
  
  Better Business Bureau
  Attn: ******* *****
  
  Re: ******** ***** ID ********
  
  Dear Ms. ******************* you for contacting us regarding ******** Blooms complaint.
  
  We have received the information from Mr. ***** and our Director of Operations investigated the claim. Mr. ***** brought his 2009 ****** Corolla into our Jiffy Lube store location in ********, ** for service on January ******* the time of the service, his Corolla had ******* miles on it. According to his statement to your office, Mr. ***** did not notice any issues until April 4th,over two months after the Jiffy Lube service. According to the mileage when the ****** was ****** back to the Jiffy Lube store, ****************** was driven ***** miles after the January Jiffy Lube service. Additionally, there were no signs of transmission fluid leaking from the plug when the vehicle was inspected by our Jiffy Lube employees. If Mr. ***** has any other evidence to present to our company such as pictures of the transmission fluid leaking or maintenance records of transmission services, please have him email them directly to our office.
  
  As you know,we are not in the business of alienating customers. However, Im sure you can understand that we cannot pay for damages that we feel we did not cause.
  
  Thanks again for contacting us and if you have any questions, please feel free to contact me at ***************************************************************************************************************.
  
                          Best Regards,
  
  
  **** *.
                          Customer Claims Manager

  Customer Answer

  Date: 04/26/2025

   
  Complaint: 23222101
  
  I am rejecting this response because:
  
  As Jiffy Lube pointed out, there was no leak when I brought in the vehicle for service in January. However, there was a leak after they serviced the vehicle. Photos are a moot point as I was not aware of the leak until I had my inspection by Best Auto. If I was aware of the leak at its point of origin which was when Jiffy Lube serviced the vehicle, photos would be valid. However, I imagine its not common for customers to take photos when the vehicle is being serviced by Jiffy Lube staff to ensure its being serviced properly. As for the number of miles I drove before the transmission went out, this is not so black and white. In speaking with Best Auto further yesterday, the leak was slow which demonstrates I could drive the vehicle for a lengthy period before the transmission fluid leaked out completely. It was not torqued properly and loose which led to the leak of the fluid. You can still operate a vehicle with a slow leak, Im surprised Jiffy Lube is not aware of this as I was as a non-mechanic. Before I towed the vehicle to Best Auto, the manager of the Jiffy Lube who serviced my vehicle came out to inspect my vehicle. While he looked under my vehicle, he acknowledged not having the appropriate tools to inspect it properly and said, Sorry, there's nothing we can do. Why did he not have me tow the vehicle to his shop to have it inspected properly? I'm curious if he noticed a leak but didn't want to acknowledge it or if he simply didn't have the appropriate tools as he stated previously. I provided Jiffy Lube an opportunity to inspect my vehicle appropriately before towing the vehicle to Best Auto but the manager was admittedly unprepared. As for Jiffy Lube's request for prior maintenance records, this is also moot. As documented in the work order provided during the service on 1/20/2025, Jiffy Lube stated Checked ok under check/fill transmission fluid. They acknowledged there was no issue at the time the vehicle was serviced by them; thus, being no issue with previous maintenance. Jiffy Lube points out not being in the business of alienating customers; however, I imagine they want to be in the business of accountability and integrity. I have two mechanics who can testify to Jiffy Lube's negligence, the mobile mechanic I called that confirmed there was no transmission fluid in my vehicle. And the mechanic with Best Auto who can confirmed it was loose and not torqued properly causing the leak. 

  Thank you,
  ******** *****

  Business Response

  Date: 04/28/2025

  April 28, 2025
  
  Via Internet
  
  Better Business Bureau
  Attn: ******* *****
  
  Re: ******** ***** ID ********
  
  Dear Ms. ******************* you for contacting us regarding ******** ****** complaint. We have received his rebuttal comments.
  
  Unfortunately,I am not clear how to respond to Mr. ****** comments. Without any new information, our company decision will not change. As stated in our previous letter, there were no signs of transmission fluid leaking from the plug when the vehicle was inspected by our Jiffy Lube employees. If we cannot verify our company caused the damage, I am sure you can understand we cannot take responsibility. If Mr. ***** has any other evidence to present to our company such as pictures of the transmission fluid leaking or maintenance records of transmission services,please have him email them directly to our office.
  
  Thanks again for contacting us and if you have any questions, please feel free to contact me at ***************************************************************************************************************.
  
                          Best Regards,
  
  
  **** *.
                          Customer Claims Manager

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23222101
  
  I am rejecting this response because:

  At this juncture, I will file a small claims lawsuit due to lack of accountability and integrity. 

  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got an oil change on 12/20/2024 because I was running very low on oil. The check engine light was on because I had just changed my spark plugs. Jiffy Lube notice that my car was making funny noises because my oil was running low. There was no oil leak or transmission leak and this was verified by *** Motorz. I turned my car to *** Motorz where I originally got the car on 1/09/24. My check engine light came on immediately after I got my oil change at Jiffy Lube. Today, *** Motorz said that the car was acting weird because there was no oil in the car when I just got it changed a month ago. There is no read out on my car for any kind of leak, and there is no visible signs of leaking. The Jiffy Lube took oil out of my car, but it not put oil in my car. My timing chain is now ruined.

  Customer Answer

  Date: 01/22/2025

  Jiffy Lube #****

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Jiffy Lube on ************* on 1/14/25. I went in for a normal oil change, and they got straight to work. What I assume is the owner of the place, said I can wait in the waiting room while they do it, I specifically asked him if this oil change comes with them changing the oil filter as well, just like every other oil change. I just had to make sure I was getting the full service. Once they were done, he hands me the bill with every thing they did on my vehicle, listing off things like oil change complete and check air filter, checked ok and most importantly it says on the bill, change oil filter, replaced so I leave and go home and like any human that wants to make sure the work was done properly, I look under my hood and check the oil to make sure its clear/ new oil, and it is. Then I crawl under my car and come to find out, they never replaced my oil filter, even though on the bill it specifically says they replaced my oil filter. So I drive back up there and confront them telling them they never changed my oil filter, and they say oh we didnt? no obviously you didnt you were the only 3 people working on the car. So this time I stand out in the shop with them to make sure they actually replace my oil filter. Basically to sum this up, I want either a full refund and/or I want free oil changes for the next 2-3 times I need an oil change done, for first off not doing the job as they said they would to my face and on the bill, wasting my time that I could be out working, and gas driving back there again.

  Business Response

  Date: 01/15/2025

  January 15, 2025
  
  Via Internet
  
  Better Business Bureau
  Attn:  ******* *****
  
  Re: ***** ***** Case #********
  
  Dear Ms. ******************* you for contacting us regarding ***** ****** complaint.
  
  Our district manager was able to investigate the issue with ************************************** yesterday. We apologize for the employees error with the oil filter. According to our district manager, Mr. ***** did return to the store and the oil filter was changed. Our company is willing to refund **************************************. Since Mr. ***** paid cash for the service, if he returns to the store he will be refunded at the store level. If Mr. ***** needs to discuss the situation further, please have him contact our office directly at ****************************************************************
  
  Thank you again for contacting us and if you have any questions please feel free to contact me directly.
  
  
  
                                Best Regards,
  
  
                                **** *.
                                Customer Claims Manager

  Customer Answer

  Date: 01/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 12, 2024 9:00 am **********, ******************* to Jiffy Lube to get an annual vehicle safety inspection. Jiffy Lube personnel inspected the vehicle however prior to that checked the oil, fluids and other items that are not listed on an annual inspection. Nonetheless, the representative advised that I needed a coolant flush and I hesitated not knowing if that was indeed accurate and I only presented to them to obtain an annual inspection. Nonetheless, I asked her to wait while I phoned my parents as I am a college student. She manipulated me by saying that she was serious about the need for the coolant flush and if I didn't get it that same day my car would freeze up and become inoperable. I asked if I could just top off the coolant and she said that Jiffy Lube does not do that and that I was in danger of my car not operating. She continued on convincing me that it was the life or death of my vehicle. Of course I don't know but somehow felt that she was taking advantage of me but she was convincing. I decided to get the coolant flush which was $199.00. I then speak to my parent and then a representative at the Jeep Dealership where I get my oil changes and both advised against getting a coolant flush for the same reasons and advised that I was being taken advantage of however by this time Jiffy Lube had already begun the flush. I was frustrated and upset knowing at that point that they had taken advantage of me. My parent immediately phoned Jiffy Lube and made a complaint to the Manager who advised that the business had cameras and the communication was recorded. I told him facts about the coolant flush and he advised the I needed to speak with their Management off site to get a full refund. I attempted to speak with that entity only to get shuffled around and to date have had no contact with them. Also, I looked at this locations rating and it is a 1. They constantly deceive college students in a town flooded with this population.

  Business Response

  Date: 12/26/2024

  December 26, 2024
  
  Via Internet
  
  
  Better Business Bureau
  Attn: ******* *****
  
  Re: *** ***** Complaint #********
  
  
  Dear Ms. ******************* you for contacting us concerning *** ****** complaint.
  
  Our store manager communicated with *** and Mrs. ***** and our company has agreed to refund the Jiffy Lube coolant service. We are in the process of issuing an ACH for the $200.00 refund. The funds should be in their account within seven business days.
  
  Thank you for your time and if you have any questions, please feel free to contact me directly.
  
  
  
                          Best Regards,
  
  
  
                          **** *.
                          Customer Claims Manager

• Initial Complaint

  Date:12/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 2, 2024 my wife, ***** D. ******, went to Jiffy Lube in ********** ***** to have the oil changed in her 2014 ***** 5. She was told that the cabin air filter was missing. ***** said she would have me check on this. I did check to see if the cabin air filter was missing and found it to be in place. She was then told her car was ready. When ***** got in her car there were panels just laying in the seat. ***** informed Jiffy Lube of this and they replaced the panels. However, Jiffy Lube had taken the blower motor resistor out and did not replace it. This caused the blower motor resistor to fail, costing us ****** to replace. ***** had also been using a second set of keys when she arrived at Jiffy Lube. Unknown to *****, she used her keys and left. The second set of keys was left laying near the windshield wipers and fell off the car on a busy street. ***** was able to get the keys. This was definitely a safety issue. I contacted Jiffy Lube on November 4, 2024 and spoke with the store manager, ****** ******. ****** appeared to be be very understanding and offered to refund the cost of the oil change and reimburse me for the cost of the blower motor resistor. ****** emailed me two forms to fill out and email back. I did this and have made numerous calls to her. I still have not received anything from Jiffy Lube and ****** no longer accepts my calls or responds to emails. I believe ****** has been lying to me and never intended to refund or reimburse us for any of this.

  Business Response

  Date: 12/23/2024

  December 23, 2024
  
  Via Internet
  
  
  Better Business Bureau
  Attn: ******* *****
  
  Re: ******* ****** Complaint #********
  
  
  Dear Ms. ******************* you for contacting us concerning *** ****** complaint.
  
  Our district manager has communicated with *** ****** regarding the issue with his 2014 ***** 5 and our company has accepted liability for the issue. We have issued an ACH payment to *** ****** and he should receive the funds within 7 business days. We apologize for any inconvenience *** and Mrs. ****** experienced because of this issue.
  
  Thank you for your time and if you have any questions, please feel free to contact me directly.
  
  
  
                          Best Regards,
  
  
  
                          **** *.
                          Customer Claims Manager