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Business Profile

Urgent Care Clinic

Fast Med Urgent Care

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Urgent Care Clinic.

Complaints

This profile includes complaints for Fast Med Urgent Care's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fast Med Urgent Care has 62 locations, listed below.

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    Customer Complaints Summary

    • 34 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/21/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Aug 22, I went to this facility located in ***********, due a COVID, symptoms, I showed them my insurance card from my former Employer GKN Automotive, which I left on Jul17, they process my insurance card and I was never told that it was any issue with coverage, I got a COVID test, which came out Negative, I was discharged after being diagnosed with a viral infection, no medication was required, and wasn't required to make any payment, 2 weeks later I got a letter from my former employee, showing that the charged COVID 19 ($329) AND COVID 19 LAB ($324) were incurred after coverage end date, yesterday I got a SMS from FastMed asking my to pay $653 for the service mentioned above. Why they didnt told that my coverage was ended by the time I request the service?, I worked for GKN 3 years and never used any medical service, now I am facing $653 bill from FastMed just for a COVID19 test, which in my opinion is way excessive just for a rapid COVID test.

    • Initial Complaint

      Date:08/29/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/11/21, my family visited FastMed Urgent Care located ** **** ********** **** ***** * in Humble, Texas. The sole purpose of the visit was to get COVID-19 testing for my son.

      On 3/17/21, we visited the same FastMed location for another COVID-19 test for my son and daughter.

      In Apr 2021, we received bills for my son’s visits which showed a balance due. However, in 2021, our insurance plan covered all out-of-pocket costs related to testing for Covid-19 by public or private medical providers at 100%. Hence, there shouldn’t have been any balance due on the bill received for my son. Note: There weren’t any bills ever received for my daughter’s visit until we received a collection notice from *** Financial Services on 6/20/22 which the original bill was sent to a wrong home address.

      After reviewing the claims, several issues were identified with how the claims were submitted by FastMed:
      Claims for my son for 3/11 and 3/17 were submitted for the wrong person, my husband who received no medical services on these dates.
      Claim for my daughter for 3/17 was submitted to the wrong insurance company, *****, and should’ve been submitted to *****. This issue wasn’t addressed by FastMed until Sept 2021.

      All claims were submitted with incomplete billing code information and should’ve been submitted with an additional billing modifier to indicate the visit was COVID related.

      Our ***** insurance rep and my husband and I attempted to work directly with FastMed and *** between 4/12/21 through 8/25/22 with no resolution and little or no response from either party. On two separate occasions, FastMed acknowledged the claims needed to be corrected but never took action to correct and re-submit the claims as they committed, but yet sent the claims to collection. Please see attached detailed timeline of our attempts and due diligence to resolve this issue with FastMed and ***.

      Business Response

      Date: 08/29/2022

      We have received this complaint. It has been submitted it to our financial department for review and investigation. Further response will come pending investigation results and contact made with customer. 

      Customer Answer

      Date: 08/29/2022



      Complaint: ********



      I am rejecting this response because the issue has not been resolved yet and is pending the business's review and investigation.  I will review again and either accept or reject the response to resolve this complaint once the investigation is complete.

      To assist with the investigation, I have attached: (1) a detailed timeline and actions I have taken in an attempt to work with and resolve this billing issue with FastMed Urgent Care; and (2) a follow-up email to ******* *****, *** collections manager, confirming that per her notes on September 13, 2021, FastMed acknowledged they spoke with my husband and our ***** insurance representative and indicated they would re-submit corrected claims for the visits on March 11 and March 17, 2021.  As of August 26, 2022, incorrect claims (under the wrong name and incomplete billing codes) are still sitting in the ***** system and have yet to be corrected by FastMed and the inaccurate billing charges have appeared on my credit report.



      Sincerely,



      ***** *****

      Business Response

      Date: 09/06/2022

      We have made contact with the customer. A resolution was discussed and agreed upon actions have been taken to provide a solution.

      Customer Answer

      Date: 09/07/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Sincerely,



      ***** *****

    Fast Med Urgent Care is NOT a BBB Accredited Business.

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