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Business Profile

Heating and Air Conditioning

Swaim Electric, Heat and Air Conditioning, Inc.
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/4/2024 a technician came out to replace the coil due to a recall. The coil was leaking water and causing the unit to freeze. On 11/6/2024 we noticed that house was getting and staying hotter that what the thermostat was set on. On 11/7/2024 I call Swaim back because my house was 85 degrees when I can home from work. The company told me to turn the air off and they would send the technician back out. On 11/8/2024 the technician refilled the refrigerant again for the second time and said the *** valve was bad. When I came home from work, my house was 75 degrees and my thermostat was set for 69. Again, the house is still not cooling, the humidity in my house is 98% and the outside unit is making a skreething sound. I called the company back for them to send another technician out. They stated another part was replaced, not the valve that the technician stated. Basically I am back to square one. Unfortunately, Swaim won't be able to send another technician out until 11/12/2024. Which means I will go 3 days without any air conditioning

    Business Response

    Date: 12/11/2024

    This is not a system we sold or installed; it is a system we agreed to service through a home warranty company.  We ordered and replaced the coil when it came in because of a recall/water leak.  After we left, the new valve on the new coil developed a problem.  After diagnosing, ordering and receiving another new valve we repaired the system.  Both repairs were completed as soon as we received the replacement parts.  Of course we didnt expect the new valve to have an issue, but after receiving the replacement the final repair was completed on Nov. 20.

Swaim Electric, Heat and Air Conditioning, Inc. is BBB Accredited.

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