Complaints
Customer Complaints Summary
- 12 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bait & Switch Scam! This happened on a Friday. The camper is still posted for sale on the website Sunday Afternoon. I wonder how many other people they baited with this camper to see if they could get them to buy a new one. I am mostly mad because they ran my credit. I was only financing the camper so I had something on my credit due to paying off all other debt. I could have paid cash. This inquiry put a ding in my credit. I expressed from the very beginning I didn't want a new camper because of all the fees and price. Email below that I sent the sales team. Their response was taking an additional $230 off. The used one would have been $16186.45 out the door & that was with the $495 prep fee The new one is $17488.37 Out the door. That is $1,301.92 way more then the $1000 that yall said a new one would cost me originally one the 1st phone call that I said no to. You put the msrp @ $21314.00 with a $6050.00 savings making it $15264.00 ( trying to get me to think I am saving money) The MSRP on a new one is $18800 even if we add the trailer prep and freight that still doesn’t equal $21,314.00 it is $20,290 difference of $1024 I feel as I got a phone call telling me how its only going to cost me this much more that you waved the freight and all this other stuff. When in reality that wasn’t the case. This has been a crap show. This camper which is still on your website wasn’t even inspected before hand. You let me put a deposit down, run my credit ( which will now take a hit), let me waste my insurance guys time all for Oops it has water damage. Something that should have been noticed before it went on the website. Is there a corporate number I can have. So I can forward all this over to them.
Business Response
Date: 08/05/2022
**** ******** *** ******** ** ***** ********* ** ************ ****** ***** *************** ************************
Unable to reach to clarify to rectify. Would be willing to give her a gift card for 100 to appease.
David S*****
General Manager
Camping World
8615 Triad Dr.
Colfax NC 27235
************ cell phone
Customer Answer
Date: 08/05/2022
A lady representative from good Samaritan did reach out to me. She had been supposedly working with the dealership on seeing about getting the one that I was originally offered fixed at a discounted price. This has been one big ploy to get people roped in and then try to get them purchased a new one.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.