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Business Profile

Transportation

Above and Beyond Shuttle Service

This business is NOT BBB Accredited.

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1

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Review Details

  • SHANNON G

    Date: 09/18/2023

    Contacted the shuttle service via a flyer that was left at the front desk of our hotel. Spoke with the owner who instructed me to pay upfront $81 for transport to and from concert venue 4 miles away for 3 people. Upon her arrival in her personal vehicle, a **** Flex, she informs ** that she is a "shuttle" service and that she will NOT be taking us or picking us up from the venue but will instead take us to a designated "drop off point". We were only informed of this AFTER she had accepted our payment. She actually dropped us off at the Uber pickup and drop off point located at the venue but tells us to meet her at a fire hydrant for pickup, her very distant designated drop off point. This fire hydrant required my elderly parents to walk a very long distance (an estimated 1.5-2 miles from the venue) and to cross a very busy, high traffic, highway. After the concert was over, I contacted the owner and asked if she could please pick us up at the same location where we were dropped off as this was the only walkable option for my parents. Her response to me was that I needed to "re-educate" myself on what a shuttle service was and that she absolutely would not honor my request, stating that I was informed she would only pick us up 2 miles away at the designated fire hydrant on the corner of that very busy highway. She denied my request for refund and we had to call an Uber driver to pick us up at an additional cost. I could have paid 1/3 of the price and had reliable transport had I just done business with Uber in the first place. Horrible experience! Horrible person! Funny how she said that in her 9 years of business that I was the only one who had complained and now I see just how many others have had the same horrible experience. DO NOT do business with this woman! She is a scam and there is ABSOLUTELY nothing "above and beyond" her services as advertised!

Above and Beyond Shuttle Service is NOT a BBB Accredited Business.

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