Complaints

This profile includes complaints for Carolina Carports, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Carolina Carports, Inc. has 12 locations, listed below.

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• 

  Carolina Carports, Inc.

  187 Cardinal Ridge Trail Dobson, NC 27017-8652

• 

  Carolina Carports, Inc.

  411 Bear Creek Church Rd Dobson, NC 27017-8372

• 

  Carolina Carports, Inc.

  PO Box 1263 Dobson, NC 27017-1263

• 

  Carolina Carports, Inc.

  608 Beal Pkwy NW Fort Walton Beach, FL 32548-3502

• 

  Carolina Carports

  7451 E Walking Rain Rd Bronaugh, MO 64728-7657

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a carport for $4,540 in January of 2021 and put down the required 10% deposit. We were informed by the dealer to expect the company to contact us in 6 – 8 weeks to schedule an install date. After 8 weeks without hearing from the company, we reached out to them to see what was going on. They stated they were behind on completing projects but would get to us soon. After several more months passed, we reached out to the company again but were not able to get anyone on the phone. We’ve tried numerous times to get them on the phone but can never reach anyone. We visited the dealer several times who instructed us that the company is behind and will only complete projects that are above $5,000. Since our project is just below that threshold, they are not going to install ours until they catch up. We also ran into other unhappy customers at the dealer who was waiting months and some over a year that was also complaining. It has now been over 1 ½ years. We still do not have a carport and have not heard anything from the company. This is very upsetting as we were thinking about purchasing a second carport/garage, but will likely reach out to a different company for that project as we can’t get any resolution from this company. We have lost money on expired building permits for this project and storage unit costs for the items that will be going in the carport. If what the dealer said is true that the company is only focusing on projects over $5,000, that is poor customer service. It shouldn’t matter if a customer spends $5, $4,000, or $8,000. All customers should be treated fairly and be served in the order in which their contract was signed. Customers shouldn’t be discriminated against based on the amount they spend. We purchased a carport from this company back in 2015. We had no issues with that order or the installation. We didn’t expect to be treated this way.

  Business Response

  Date: 09/21/2022

  I am in receipt of the customers concerns. In August 2020 CCI adopted a policy by which orders under $5000 are considered work in orders and are not given a specific lead time. The threshold prior to August 2020 was $2000. The increase in the threshold was based partially on the increase in pricing and on order volume. Every dealer was notified multiple times and should have communicated this with the customer at the time of purchase. 

  This is not an issue of putting bigger orders first. This has always been an issue of quota and weight. The smaller units accumulate to the shipping of more framework, which is heavier than the sheet metal and accessories. CCI must reach the contractor quota and maintain a weight under 26,000lbs as the drivers do not have CDLs. Previously, when the orders were slower, these smaller orders would see a more frequent rotation. However, the market exponentially grew during COVID so the rotation is less frequent. Most customers are waiting in excess of 1 year. 

  In this particular case, we have no order on file for this customer. It does not appear that it was ever submitted by the dealer. We would need the order sent in by the dealer and then we can proceed. We are happy to honor the order date and continue to work towards installation.

   

  Sincerely,

  Heather S****

  CCI General Manager

  Customer Answer

  Date: 09/22/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept if you install it as soon as possible. We know you had the order back in April of 2021 because I talked with someone last year and they had record of the one I purchased in Richmond and asked me about the correct address for this new one. That being said I went to the dealer today and he informed that he was called and he stated that he faxed it twice and finally emailed it and received a confirmation email that they received it. He stated that the company said they would get to us quickly so we hope that you honor that statement.

• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8-15-22 I finally got my garage installed, five and a half months after ordering. Two or three days later I could not get the walk-in door open. I reported this to Carolina Carports and was given the company response, "I will e-mail the scheduler. They will call you 3-5 days before coming". Not the least bit concerned that the new door that they just installed will not open! I asked to speak to a manager and was given the same company response. She could care less! Robots!
  So now I wait until their contractor (who apparently covers the entire southeast of the U.S.) is nearby so he can repair the defective/improperly installed walk-in door.
  This company has the worst customer service I've ever experienced! It's very sad!

  Business Response

  Date: 09/16/2022

   

  I am in receipt of the customers concerns. CCI offers a generous 1 year workmanship warranty on all units. We have issued a service order for this customer. In terms of processing the customer has been given the correct information. We will work this into a route and coordinate with the original contractor to come back out and service the unit. We do contact 2-3 days ahead of scheduling. 

   

  Sincerely,

  Heather S****

  CCI General Manager

  
  

  Business Response

  Date: 09/16/2022

  We would not have the time slot assigned until 2-3 days prior to arrival. The unit will be serviced under the 1 year workmanship warranty. Typically we are in each area about every 8-12 weeks but if this does not align with the contractor availability that timeline can change. 

  Customer Answer

  Date: 09/16/2022

   I am rejecting this response because:
  
  
  
  
  Unacceptable! 

  That is the response of a company that has NO concern over the quality of their product or the installation of their product. 

  The response should be "we are sorry for the problem and will have someone call you immediately and get this resolved!"

  However, that would require integrity and genuine pride in their business.

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After waiting 8 weeks to get our product a contractor showed up and demanded more money to level the ground which I was told was level prior to them arriving I called the person in charge and they stated that would void my warranty. The contractor stated the ground needed to be dug up. My husband offered to do that which would only take 15 minutes. The contractor refused to show him, He began to load my product up on the truck. He agreed to get it off the truck if I paid him the $250 to dig . He said it would not void my warranty. End of the day he told me I had to sign a form stating that he had charged me $250 and the form stated it would void my warranty and I told him that was not the agreement could he not write that information on another piece of paper on the final invoice. He said yes but that will cost you $50. I asked him for what and he stated to get out of signing the warranty paper. called his boss she said he could not do that and after him threatening to load the building up and leave I told her I'll call her at the end of the day and let her know so she could tell him not to charge me that. It was late that evening after the business closed.I wrote him out a check for the full amount knowing I would have to settle with them later and he refused to take the check for the full amount. he demanded 2 checks. with one to him for 300.00 and pay to order left blank. he was in fear of getting in trouble for overcharging me and wanted to hide it. I declined to write Separate Checks, he called for his crew to tear down my building that they just put up. After having frustration I said okay whatever and wrote him a check for the separate amount. I called the supervisor the next day and made multiple calls and never got the issue resolved, they stood behind the contractor and made me to be a lier. shed leaks, and they called and told me wrong day , issue not resolved, and no apologies, or compensation for the terrible customer service. unresolved

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Building was installed on June 23 2022, building failed inspection due to lack of braces on June 24, 2022. Carolina Carports claims that single bracing is fine and the engineer will redo the plans so that single bracing is allowed. 11 weeks later the engineer has revised the plans and it now shows double bracing more clearer than the previous plans. County inspection has failed the building again due to lack of bracing. Carolina Carport still insist single bracing is ok 11 weeks later.

  Business Response

  Date: 09/07/2022

  I am in receipt of the customers concerns. 

  The customer and the county received revised plans from the engineer. The inspector has mis-read the plans interpreting that the design of a door opening on the side wall, which requires a header bar, also applied to the non load bearing end wall, which does not require a header bar. Our permitting department has spoken with the inspector to correct him on this matter. The inspector indicated that in fact seen the difference once pointed out and we do not anticipate any further issues. 

   

  Sincerely,

  Heather S****

  CCI General Manager

  Customer Answer

  Date: 09/07/2022

   I am rejecting this response because: The problem with your response is the plans your engineer provided showed the double header listed on openings more than 8'. It does not specify the detail only applies to load bearing walls, I paid $2,000 for site specific plans and in turn received some generic BS plans with normal copy and paste details which caused the failed inspection. It NEVER should have taken 11 WEEKS to get something to happen after the 1st failed inspection. Every complaint listed on this website has your responses as not being your fault. Seems like the common denominator is CAROLINA CARPORTS and their COMPLETE LACK OF CUSTOMER SERVICE. You do not answer your phones, you do not reply to emails but the first complaint you get from the BBB your quick to respond in how it was the customers fault. I am hoping I live another 100 years so I have 100 more years to talk about how much of a crap company you all are and prevent anyone else from being taking advantage of by your crap company and antics. 
  
  
  
  
  
  

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered carport in September of 2020. They set up time to deliver we was unable to meet so they rescheduled for later. Time came and they said unable to deliver after waiting all day. They never called back to reschedule. Called several time to check status said Noone was in the area. Asked to speak with manager said one would call me back never called. Called today they said I would have to reorder at higher pricing. They claim they had tried to call me for over a year that is a lie because I just called in june.

  Business Response

  Date: 09/01/2022

  In am in receipt of the customers concerns. 

  CCI has attempted to schedule this customer 12 times during the 2021 calendar year with no returned calls. Since this continued to bust up our routes this was placed on hold. We have no record of the customer calling in our call logs based on the phone number provided. Our system shows no incoming calls. 

  Customers are required to acknowledge the order within 90 days of the contract or they must pay the pricing at the time of delivery per the contract terms. We are willing to ship the order at original pricing. However, we will not continue multiple attempts and continue to bust up truck loads for failed communication. We will place the customer in a route, call to schedule. If the customer fails to confirm or call back we will place the order back on hold and the customer will be subject to new pricing if they want to move forward. 

   

  Sincerely,

  Heather S****

  CCI General Manager

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The framed openings for the person passage doors (not the garage doors) were framed too short and the door purchased prior to the installation will not fit. We have reached out via phone and email for months and have been told that they would not offer any help to resolve the problem. It was purchased on 5/5/21 but was not installed until October 28, 2021. When the company called to schedule the installation they went over the measurements with us on the phone and indicated that we needed to make an adjustment. The person I spoke with supposedly made the adjustment on their end and I jotted my notes from the call including a sketch I drew out while on the phone to be sure we were talking about the same locations. The structure was installed and we were told by the installers to inspect the building after dark. We did not get out a tape measure and measure the openings that night as it was not pointed out for us to look at by the installers. Other features were. The doors were onsite and we let the installers know in case they needed to refer to them. When we had a carpenter come to install the doors a few weeks later we were made aware that the door opening were not the correct size. The did not match the initial contract or the suggested sizes that we made the changes to when they were scheduling. The carpenter was able to make the single door work but it is simply to short for the double doors to be installed. So we are stuck with double doors that will not fit and the company will take no responsibility or even help us by scheduling a crew to come and make needed adjustments for a fee. Based on reading other reviews we will void our complete warranty if we have another contractor make any adjustments. The entire process of trying to come to a resolution or even have a conversation with them about this issue took over three months and then they flatly denied us any help.

  Business Response

  Date: 08/31/2022

  I am in receipt of the customers concerns. 

  When a frame out is requested, whether it be a garage door or a walk in door, the customer is responsible for providing the dimensions of the openings. 

  In this case, the customer specified an opening of 6' by 6'8'' which is the measurement we framed for. The customer later called and said their door size was 73-7/8'' by 81-5/8''. CCI is not involved in the customer purchasing products that are outside of our product line nor with the hundreds of thousands of products on the market are we able to anticipate the size. This is why we rely on the customer to provide the dimensions. We framed based on the dimensions on the signed contract.

  This customer simply provided the wrong measurements. We followed their instruction and framed for the size they specified. Unfortunately there are no actions that we can take to modify this after installation. 

   

  Sincerely,

  Heather S****

  CCI General Manager

  Business Response

  Date: 08/31/2022

  We do review every order and go over every aspect of the building. This is to confirm that there have been no revisions through the dealer that we may not be aware of. This does not allow any changes to the order. Any changes would have to be processed in writing through the dealership according to the contract. That did not take place. The customer was advised by Rene in March that this was not CCI's responsibility and that the measurements must be disclosed on the order through the delaer.

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We talked to Andy U***** (who apparently is on commission for selling Carolina Carports products on December, 2021. He convinced us to put a $5,000 deposit down for a 40 x 40 shop as prices were going up in 2022. We sent him the deposit. We were moving from Nevada to Texas and knew that we would not physically be there until the spring of 2022. We finally moved all our belongings and were on our new property on 4/22/22. We immediately contacted Andy U***** to go ahead on the project. We received a statement of the total amount. On the statement it indicated that we would be required to deposit 50% before shipping. We contacted Andy and Carolina Carports many times, but to no avail. Always promises, no building. They did send a group of five individuals to approve the cement foundation base we had poured. Again, no installation dates were received. Finally when we had had enough we cancelled the week of August 9th. Andy contacted us indicating that it would be at our site on August 15th. My question, we had not sent the 50% deposit yet since we had no address as to where to send the funds as well as no account number or invoice number. In our opinion they were extremely negligent, promising everything and sending nothing. We have ordered through another local company and it will be installed in 2-3 weeks. We were told that we would lose our $5,000 deposit. We countered back with the problem that because they were negligent, not us, that we should be receive our deposit. They said no. We reminded them that it would cost much more for them if we filed a lawsuit.
  
  They have terrible customer consideration.

  Business Response

  Date: 08/16/2022

  I am in receipt of the customers concerns. 

  The customer did place an order through an independent dealer, ********* on 12/27/21. We received a revision to the order on 5/19/22. The order was at all times on hold. The customer let us know that the concrete had been poured on 6/9/22. The photos were submitted to Breanna, the TX representative. Breanna let the customer know that the unit was a commercial structure and would need a site check. She advised that she had tagged Lisa, the commercial building representative in the correspondence. 

  All commercial sites require a site check by a contractor to determine if the site is level, square and accessible for installation. The site check was performed 6/15/22. The contractor reported with information regarding the clearance of the site on 6/24/22. The order was then sent to our TX division for fabrication. This typically takes approximately 4-6 weeks depending on how many units are ahead of them in production. 

  The dealer and customer called in on a 3 way conversation in early August to inquire about an installation date. They spoke with Lisa who handles the commercial structures. Lisa advised that the current production calendar had the customer projected for 8/15/22. CCI received another inquiry by email from the dealer on 8/9/22. They were again advised that the schedule date, barring any weather interruption, would be 8/15/22. The dealer inquired as to whether the customer was aware of the delivery date. Lisa advised that she had made both the customer and the dealer aware of the delivery date when they spoke on 3 way.

  Also on 8/9/22, CCI and the dealer received emails from the customer requesting to cancel and receive a refund of their down payment that was made to *********. Andy with ********* advised that he had informed the customer that their down payment was non refundable as they had been serviced within their timeline and the down payment is non refundable per contract terms. Lisa requested that Andy advise her further once speaking with the customer as she would be calling on 8/10/22 to schedule the customer for 8/15/22. CCI schedules 2-3 days in advance for standard orders and 3-5 days in advance for commercial structures in order to allow customers time to rent their lift and pay their half down payment. 

  The customer emailed on 8/9/22 and stated that we had been allowed 4 months to make arrangements. This is not accurate as the lead time does not start until we receive site photos which was on 6/9/22. It had been 8 weeks. Commercial lead times from the time we receive photos to installation is approximately 8-12 weeks. 

  At this time, CCI does not have any payment from the customer. The customer was advised as was the dealer that CCI did not have any of their payment. The customer was advised that they would need to speak with the dealer, *********, regarding the down payment. 

  We certainly apologize if the customer was misinformed during their sales process. In terms of the transaction on CCI's end, this was a textbook case and there was not one item that did not go according to our normal protocols. We wish the customer the best of luck moving forward. Any further inquires or concerns would have to be addressed with the dealer as we do not have access to their records. 

   

  Sincerely,

  Heather S****

  CCI General Manager

  Customer Answer

  Date: 08/23/2022

   I am rejecting this response because:  never was it explained that this was a commercial project.  However, I don't know what difference that would make when the order was made and we expected delivery.  Again, on the original contract we signed it stated that 50% must be paid in advance before delivery was made.  When we started complaining the week of August 5th we are told that it would be delivered on August 15th.  We knew that this was not true because we had not paid the required 50%.  Again, it would have been impossible to mail a check or wire funds as they never send a customer account # or an invoice with a number on it nor a mailing address.  

   

  We followed everything that they had asked for with many emails, lots of confusion, and minimal follow-ups.

   

  Finally we felt that we would never receive the order and verbally cancelled via email on August 9th.  We mostly were contacted by the salesman.

   

  Yes, we did pour the concrete and again was told they were coming out.  Nothing.  They did send a 5-man crew to inspect the cement to see if it was properly poured.  They approved same.

   

   
  
  
  
  
  

  
  

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a building install from them late last year. They came out on May 24, 2022 and did the install. On May 25, 2022 had the building inspector out to sign off of use of building and it failed. Contacted vendor and told them issue was they did not place anchors correctly according to the drawings they submitted so I could pull the permit. They then took till July 14, 2022 to come back out and even gave me a work order showing they were to fix and place the anchors yet the contractor refused. At one point, and have voicemail, they demanded an additional $1,000 to fix their mistake. As of today, August 10,2022 they still have yet to fix issue and now I have a building that I can not use. I have made many and many attempts to get resolved and they are unwilling to fix their mistake. They have even provided false documents to my credit card company stating they have resolved issue which is not true. They now have all my money for building and I can not use it because they installed the building incorrectly.

  Business Response

  Date: 08/11/2022

  I am in receipt of the customers concerns.

  CCI did dispatch the contractor who confirmed that the correct number of anchors are installed. On the end walls, the anchors are embedded under the uprights. The customer is requesting additional anchors be installed. If he wants extra anchors there would be a charge for such. We are happy to speak with his inspector but that would require that the customer send us a copy of his punch list. 

   

  Sincerely,

  Heather S****

  CCI General Manager

  Business Response

  Date: 08/16/2022

  With all due respect, ******** has spoken with your inspector on multiple occasions. He explained the process of placing the anchors under the uprights. The inspector advised that while he understood this process it is his preference that the anchors be visible. As relayed in our previous response, based on the inspectors preference we have issued a service order to place the anchors. Perhaps you would like to speak back with your inspector regarding the conversations between them and CCI. 

  Customer Answer

  Date: 08/16/2022

   I am rejecting this response because:
  
  
  
  
  I have attached 3 documents clearly showing and finding that what is being stated by CCI is not true.  Attached you will find the report from the City Inspector, an email from him stating that NO ONE has spoken to him and the list of responses from CCI during the course of trying to resolve this issue.  Again, have several pictures and videos that can be shared yet CCI has yet to supply me with an email address to pass any information on to them.  Even though they keep saying need pictures and video.  Plus have records of all communications and video of CCTV when the original tech came back out to replace door and they stated he looked at anchors and facetime someone.  Video will clearly show and demonstrate that this is not true just like it is not true they have not once spoken to City Inspector to address the failed inspection.
  

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a building that was installed on 6/20/22. There are numerous construction issues that need to be addressed. Overhead door rails, adjustment of overhead doors, hole in the roof, window installation issues, no closure strips anywhere in the building. I have made numerous attempts to contact the business but can't get anyone to return my calls. The purchase price was over 15k with a down payment to have it installed. The balance was around 12k which I wrote a check for. I tried to contact them for repairs on the new install but never got any response. My only leverage was to put a stop payment on the check which I did. I still can't get a response or repairs scheduled. The crew that installed the building didn't speak English. I have spent hours on the phone on hold to just leave a voicemail that never gets responded to. I need the repairs done so I can utilize the building.

  Business Response

  Date: 07/29/2022

  I am in receipt of the complaint being filed. We can issue a service order. We will need photos of any concerns the customer is referring to. In terms of closure strips, the units do not come with those so that is not something we can address.

  Photos can be submitted to *********@carolinacarports.com. Once received we will issue a service order based on any confirmed concerns. We will notify the customer 2-3 days in advance of the contractor being in the area. 

   

  Sincerely,

  Heather Smith

  CCI General Manager

  Customer Answer

  Date: 07/29/2022

   I am rejecting this response because:
  
  
  I have sent pictures to the Missouri mfg plant to Daisy. At no point in the sale were closure strips excluded from the sale. There are openings at the bottom and top where bugs,mice,snakes and wind blown rain and snow can enter. This needs to be addressed. The company says it prides itself on selling quality buildings but the installation is horrible. When corrugated metal is installed it needs closure strips to keep the elements out. I will send pictures if they can't locate them.
  
  
  

• Initial Complaint

  Date:07/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a 17% deposit in February, 2022, in order to lock in a price for a 30x50x12 fully enclosed metal building. I specifically asked for the upgraded 26 gauge metal on the building & 12 gauge framing and my building was priced accordingly. When my deposit was paid and the paperwork was signed, there was a place on the contract that asked 12 ga or 14 ga frame but no where on the contract was there a place that asked 26 ga or 29 ga metal for the building. I had already told them numerous times that I wanted 26 ga metal on the building, so I didn't think there was any problem. Anyway, after my slab was poured and my site was ready for my building, I called Carolina Carports and let them know. After a few weeks, someone called me back to finalize the installation date and go over the plans again and get another 50% of the balance owed. When she read off the details, my 26 ga metal had suddenly been changed to 29 ga, which is cheaper and thinner but the price was still the same. When I told her I wanted the thicker 26 ga, that I had already agreed to a price on, she said she would have to get someone else to call me back. When someone called, I was told that it would add another $2,719 to my cost. I argued with them to no avail and after already paying $4,202 deposit and having spent money on a concrete slab, I had no other choice but to pay the extra $2,719. Now that my building is installed, all the locks are on the OUTSIDE of my 10' doors (5 of them) and I have to walk outside of my building to open or close my 10' doors. I have a regular walk in door to enter and exit, but if I want to open or close my 10' doors I have to walk back outside. And, if I want to lock my garage, I can't just slide a lock on the inside and then lock my small door and be done. No, I have to walk outside and put a padlock on all 5 doors. I have already been beat out of $2,719 & now they refuse to send me locks, even if I install them myself. Please help me fix their mistake

  Business Response

  Date: 07/27/2022

  I am in receipt of the customers concerns. If the customer discussed 26 Gauge materials with the dealer, then the concerns would need to be addressed with the dealer. The order that was submitted on the customers behalf did not include any pricing for 26 Gauge materials, that is an upgrade that is chargeable. Per the contract terms, CCI does observe the right to correct pricing errors made by dealers. This is certainly something that the customer could further discuss and address with the sales person as CCI is not engaged in those conversations and not a party to those conversations. 

  All garage doors come standard with the locks on the outside. The only doors that lock from the inside are doors which have chain hoists. The customer did not purchase chain hoists for the doors. Unfortunately this is not a component that can be revised. 

   

  Sincerely,

  Heather S****

  CCI General Manager

  Business Response

  Date: 07/29/2022

  With all due respect, I have been with this company for 22 years. Never in the history of the company have the latches been on the inside of the building. 

  If a door is imaged without latches, that would be because the door has a chain hoist. The chain hoist has a hook on the interior of the structure that serves as a latch. All doors without chain hoists have the latches on the outside by design and testing. 

  We are unable to provide a service which does not physically exist. 

  Customer Answer

  Date: 07/29/2022

   I am rejecting this response because:
  
  
  
  
  You already have my quote #480 that I have included again for easy reference.  I shows the small details, like the door knob on the walk in door and the panes in the windows but somehow does not show any locks on the outside of the 10' doors...........Do you think this is merely a coincidence ??  No, it is because the locks are on the INSIDE of the doors. I don't know why they won't just admit they screwed up and send me some locks for the inside of my doors.   Also, there is no mention of the extra $2,700 that they beat me out of either.  Are they just going to sweep this under the rug ?  How a company like this stays in business is beyond me. 

   

  Thanks again for your help,

  ****