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Business Profile

Carports

Carolina Carports, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carports.

Complaints

This profile includes complaints for Carolina Carports, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Carolina Carports, Inc. has 12 locations, listed below.

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    Customer Complaints Summary

    • 76 total complaints in the last 3 years.
    • 27 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/21/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a building from this company on 6/1/2022. They told me I would receive it in 4-6 weeks. I haven't received the building. I haven't heard anything from the company. I call and they put me on hold and leave me there. I paid $4367.37. I have cattle that need this building.

      Business Response

      Date: 07/22/2022

      I am in receipt of the customers concerns. 

      As of August 2020, CCI has not allowed lead times on orders that are under $5000. I have attached the memo informing all dealers of this policy. We are happy to continue to work on a delivery date for the customer and advise 2-3 days in advance of delivery. 

       

      Sincerely,

      Heather S****

      CCI General Manager

    • Initial Complaint

      Date:07/20/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 5, 2022 I put a deposit $680.40 on a 20by25 inclosd carport and signed a contract, here it is July 20,2022 and no carport, after countless calls and leaving massages for the Mo representative to find out where my carport is , no one returns my calls or no one knows anything, this is bad customer service, so how do I get my deposit back or get my carport delivered when Carolina Carports will not respond to me ????

      Business Response

      Date: 07/22/2022

      I am in receipt of the concerns from Mr. **** ****. 

      We have attempted to contact this customer on multiple occasions for delivery with no returned phone call. It is important to keep in mind that our calls do come from an 800 number and may appear to be a spam call. Our callers will leave voicemails for return calls. 

      We are happy to get this back into rotation and call when the next truck load is available. 

       

      Sincerely,

      Heather S****

      CCI General Manager

    Carolina Carports, Inc. is NOT a BBB Accredited Business.

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