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Business Profile

Mailbox Manufacturers

Dean's Custom Mailboxes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailbox Manufacturers.

Important information

  • Customer Complaint:
    A review of BBB complaint files indicate the company will often give consumers a delivery date only to later tell consumers a longer wait is required. While the business does inform consumers the average production time is 6-26 weeks most consumers report waiting well over a year to receive their merchandise.

Complaints

Customer Complaints Summary

  • 19 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order a custom mailbox from ****** on 12/9/21. Fully expecting the mailbox to take time to be completed. It is now 6/16/23 and I cannot get a response from him in regards to this mailbox. He last emailed me on 1/18/23 stating my money would be refunded. I have not heard from him since and countless emails and calls to his business go unanswered and unreturned. He is a complete scammer and deserves to be in jail

    Business Response

    Date: 06/16/2023

    I processed a refund to this customer this morning. The refund will show back in their card in 3-5 business days. Receipt and email sent to customer. 

    Customer Answer

    Date: 06/16/2023

     
    Complaint: 20194428

    I am rejecting this response because: the business owner is at best extremely unprofessional and at worst running a fraudulent business. I ordered this product in December of 2021 and until I filed this complaint in June 2023 - I received no communication from the owner and no product for which I paid for. The only time I ever got a response from the owner was after filing this complaint with the BBB. His response once I filed this complaint, I simply forgot. I am unsure how he could forget when I have documented emails and call to his business almost weekly for the last 2 years. I wish there was more action I could take to prevent anyone else from falling into his scheme. 

    Sincerely,

    *******************************

    Business Response

    Date: 06/19/2023

    The customer has been refunded in full. See attachment of receipt. I have responded to all emails from customer so him saying I have not responded is not true.  Customer was told (in original email) this could take time. These are custom made and I do best I can and unfortunately they take time and do not always go as quickly as I hope. Bottom line if customer wants to wait I finish their mailbox. If they dont I refund in full as I did this order. 

  • Initial Complaint

    Date:03/20/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 15, 2020 ********************* of ****' Custom Mailboxes charged my credit card $375 for a custom mailbox and told me that it could take up to 4 months. Since then I have been told "it is almost done" on several occasions. The last time he said this was October of 2022. Since then he has not responded at all and has not given me a refund or the mailbox that was originally ordered.

    Business Response

    Date: 03/20/2023

    The customer has been refunded. Please slow 5-7 bud days to show back on your card. 

    Customer Answer

    Date: 03/23/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:01/30/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a custom mailbox on 3/25/21 and still have no mailbox! I paid $375.00 and will now have to file a fraud claim with my bank. ****** gave me every excuse in the book as to why I haven't received my mailbox yet. It is now 1/30/23. I was very patient with him but it just got to be completely ridiculous. I have a chain of e-mails backing up my claims. Every time I inquired about the box he would tell me, should be done in 2 months and it never was. He even went as far as to send me a picture of some scrap pieces of wood to prove he was working on it. Eventually he just stopped replying to me all together so here I am, out $375 from almost 2 years ago and still no mailbox.

    Business Response

    Date: 01/30/2023

    This is a special custom design which I ****** state can take a year or more when ordered. If customer wants refund I will gladly refund but last email I received from customer was on December 22nd where they only requested status. If customer wanted refund I would have refunded but no mention of that happened. If customer has disputed the charge I will accept and if not please let me know and I can process the refund through my card processor. 

    Customer Answer

    Date: 01/30/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:01/25/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/17/2021 I ordered Item # **** ***** Cub Mailbox for $245 knowing it would take **** weeks for delivery. On 3/12/2022, I inquired when it would be done and owner stated end of April. After several additional emails back and forth requesting a delivery date on 10/14/2022 owner stated if it was not out by end of November he would gladly refund my money. After several additional emails asking for the refund and getting only excuses back as of today 01/25/2023 I still don't have a refund. At this point I just want my refund! Buyer beware!!!!

    Business Response

    Date: 01/25/2023

    This refund will be processed as requested and please allow **** business days to process back to original payment. Customer knows this so please allow time to process through. 

    Customer Answer

    Date: 01/26/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I did get a confirmation email that the refund has been processed.  It is too bad it took this long to get this refund, since it was supposed to processed back in December.  I am not 100% positive I would have it now if I hadn't filled this complaint.

    Sincerely,

    *******************

  • Initial Complaint

    Date:12/21/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a custom mailbox from Dean in June 2022 and still no product. He has every excuse in the book of reasons why it is delayed and promises well after week it will be done soon. I have several emails back and forth but still no product. His site needs to be taken down so no else falls victim to his fraudulent scamming. At this point I would just like a refund of my money.

    Business Response

    Date: 12/31/2022

    The customer has been refunded and normal wait time is up to 26 weeks or more on custom orders. 

  • Initial Complaint

    Date:12/02/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a mailbox last thanks giving 11/25/2021 for $275. I contacted the owner prior to placing order to see if the request could be completed. I was aware of the estimated completion date. I was even accepting of a few months delay given the pandemic. However after contacting ****** during the estimated time completion he assured me the product would be completed. After the estimated date began I started to inquire about physical dates 2-3 weeks etc., the owner started to say he would refund if not done. Week after week he has given excuse after exuse. I am a very reasonable person. However after I followed through with asking for proof of updates in creating the process -- the owner showed me other products not mine as false proof. He sent pictures of a blank mailbox and some animals when my order was a 1955 chevy truck. I have asked now for a refund and suddenly there is no response. I have about 50 emails back and forth between us throughout the past year. Today, I have had enough. I would like clarification and assurance the mailbox is in production. If it is not no hard feelings I would just like a refund.

    Business Response

    Date: 12/02/2022

    This mailbox will be done and shipped within next 30 business days tops and or refund in full back to original payment. I apologize for the delay and will get this Resolved. Pics will follow the assembly. 

    Customer Answer

    Date: 05/30/2023

     
    Complaint: 18515349

    I am rejecting this response because: Purchased a custom mailbox from this company for $275 back in 2021 November. I have had contact via email with the seller. He strung me along saying it will be done -- not started-- progress but not complete. I asked for photos. He provided images of his work in progress for other customers not mine. I emailed in March ***************************************************************** December 2022. He replied no he stated he would provide a complete refund in the next **** business days. He did not. I am without a product. Without a refund. The man has not responded to any of my emails. He is a fraud.

    Sincerely,

    *****************************

    Business Response

    Date: 05/30/2023

    This order was on 11/26 and custom. The amount was actually ****** (see attached receipt) It was delayed and I have not received any emails or I would have indeed responded. It could be in my junk mail and I will check. I will make sure the refund is processed back to original payment this week and send customer a receipt. From there it will take 5-7 business days to show back on their account. These items are custom hand made and when I get behind as I am they take time. If customer wants to wait I get them as quickly as possible. If they do not I always refund in full back to original payment form. 

  • Initial Complaint

    Date:11/16/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a mailbox from ****** well over a year ago. We have a long email chain checking in on the progress with responses about health issues and continued promised shipping dates that never hold true. I'm filing this complaint to let all know this is WELL over the timeline quoted for completion. He told us 6-9 months and possibly a year for the total time. It's been almost 19 months since our $220 charge. We would love the mailbox still, but clearly this isn't happening, so we are requesting a refund.

    Business Response

    Date: 11/16/2022

    This mailbox will be delivered or refunded in full within next 30 business days. I apologize for the delay as I got way behind and working to get caught up on orders. 

    Customer Answer

    Date: 11/17/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 18413774, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:09/28/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a custom made mailbox in November of 2020. I was told it might take several months to complete. I accepted this. It has now been nearly two years since I paid in full $375.00 to this business and still have no mail box! I waited six months and in May of 2021 I began emailing the owner of this business about my mailbox. I always received a reply with an excuse of some type or another. I asked to see a sketch of the mailbox but was told that would not be possible. I have been more than patient with this business and today I reached out one more time and requested a full refund. I have always gotten a timely response but today I have had no reply! I dont believe the owner has even begun making my mailbox and I wonder if he ever intended too! I agreed to this taking several months, but not years!!!!!! I am requesting a refund so that I can purchase a mailbox from a company that will deliver it to me!

    Business Response

    Date: 09/28/2022

    I apologize for the miscommunication as I never received and email and I always respond as quickly as possible. This order will be closed out and refunded back to original payment within 30 business days. 

  • Initial Complaint

    Date:07/13/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a custom mailbox in June 2020. Lonnie said it would take awhile to build it. I accepted that it may take up to a year. I was even ok, not happy but ok with 1.5 years. I have not been able to get in touch with him since Sept of last year, 2021. I have emailed 4 times. The last reply said it would be done in October 2021. I still have not received my mailbox. At this point I do not believe he has even started my mailbox. I’d like a refund ASAP OR my mailbox to be mailed this week. Not next month. I’ve been more than nice. This is robbery. It was supposed to be a surprise gift. Well the person I bought it for is no longer alive. That’s how long it’s taken.

    Business Response

    Date: 07/13/2022

    I do apologize for the inconvenience and long delay. I have not received an email that I have not responded too from this customer however I did get backed up and am sorry for your /thier loss and since the prefer a refund. I have processed it in full and it will show back on their original payment in 7-10 business days. Customer is being emailed receipt of refund. 

Dean's Custom Mailboxes is NOT a BBB Accredited Business.

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