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Business Profile

ATVs

Sport Durst Power Sports, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the afternoon of 12/17/24 my wife and I went to Sports Durst ***** location to purchase a used car. We had our on loan and informed the salesman, ****** under no circumstances will he be allowed to run our credit. After testing driving the car he began asking for details such as our social and birthdates, before continuing I asked him why and informed him again to not run our credit. He lied and told us this was for their records and the title for the car. We went in only needing the bill of sale so we could get it to our loan officer and would purchase the car the next day. Throughout the duration of experience there I informed him multiples times he is not authorized to run our credit. We showed him our loan from our bank and he snatched the phone out of my wifes hands and disappeared for fifteen minutes. When he came back, my wife and I both received notifications that he ran our credit which had a hard impact on mine because I had been comparing rates and had already five inquires, making this the sixth. When we explained he had just ran our credit he came back with his supervisor, *****, who handed us our credit check with their terms and began yelling at us. As I was looking at the paper that confirmed he ran our credit without authorization, ***** was still claiming they didnt run my credit. I have proof they did so. This was a fraudulent credit check and they refuse to take it off. I am also in contact with both of the credit companies to get it taken care off. I dont want this to happen to anyone else. When they ran my credit it impacted it and rose my predicted rates for the car which is why I think they ran the credit. I think they intentionally ran the credit so I would have to pay more money to them. Again I do not want this to happen to anyone else. This is fraudulent and unprofessional behavior.

    Business Response

    Date: 12/19/2024

    We would like to extend our sincerest apologies for the inconvenience and frustration you have experienced. At Sport Durst we are committed to providing excellent service, and we regret that we fell short of your expectations on this occasion.
    To address your concerns promptly, our General Sales Manager, **** ******, will be reaching out to you today to discuss the situation in detail. We value your feedback and are eager to work with you to find a resolution that meets your satisfaction.
    Additionally, we understand the importance of maintaining your financial peace of mind. To this end, we will collaborate with our Finance Director to ensure that the credit inquiry is removed from your record as quickly as possible.
    Please do not hesitate to let us know if there is anything else we can do to assist you in the meantime. Your satisfaction is our top priority, and we are committed to making this right.
    Once again, we apologize for any inconvenience caused and appreciate your understanding and patience as we work to resolve this matter.
    Thank you for bringing this to our attention and for giving us the opportunity to address your concerns.

     

    ***** *********

    **********

Sport Durst Power Sports, LLC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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