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Business Profile

Laboratory Research

Velocity Clinical Research

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laboratory Research.

Complaints

This profile includes complaints for Velocity Clinical Research's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 69 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/15/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They had a referral program going . $5 for each person and they told me my money would be safe and that they were fixing the app. I checked the app today and it said my money was voided. They owe me $120

      Business Response

      Date: 01/17/2024

      Dear Tiar,

      Due to unforeseen technical issues, some of your transactions were initially cancelled. We want to express our sincere apologies for any inconvenience this may have caused. Our technical team has conducted a thorough analysis to address the underlying issues, and we are pleased to inform you that your pending payments are being processed, and you can expect to receive your funds within the next 2-3 business days.

      If you have any further questions or concerns, please contact our customer support team at ***************************************************

      Once again, we apologize for any disruption. Thank you for your interest in clinical research.


      Best regards,
      Velocity Clinical Research
      ***************************************************

    • Initial Complaint

      Date:01/15/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated in the referral program and was not paid out and I reached out to the company with no response. I am owed $65

      Business Response

      Date: 01/17/2024

      Dear ******,

      This message is about a recent development concerning the processing of payments in our system.
      Due to unforeseen technical issues and the impact of recent bank holidays, there has been a delay in the disbursement of funds to users, including you. We apologize for any inconvenience this may have caused.


      We have identified and resolved the technical issues that contributed to the delay. Additionally, we have initiated the payment process, and you can expect to receive your funds within the next 2-3 business days.


      We understand the importance of timely payments and sincerely appreciate your patience and understanding as we resolve this matter. If you have any concerns or require further assistance, please do not hesitate to reach out to our customer support team at ***************************************************


      Once again, we apologize for any inconvenience this delay may have caused and appreciate your understanding in this matter.
      Thank you for your interest in clinical research.


      Best regards,
      Velocity Clinical Research
      ***************************************************

    • Initial Complaint

      Date:01/15/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I referred for this app and got exactly 74 referrals. I have not been paid the $5 promised for each referral at all. I have gotten no response when trying to receive feedback.

      Business Response

      Date: 01/18/2024

      Dear ******,

      We have you enrolled on to Vision Engage app as on 3 Jan **** with the following contact details: Phone: **************, E-mail: ******************* .We do not have any records of referrals made from your account who have onboarded on to the app. 

      Please note that the app referral incentive program ran for two days between the ***** December 2023. If you have made any referrals during this time period, please email further details or proofs to *************************************************** so we can investigate further and resolve the issue. 

      Best regards,
      Velocity Clinical Research
      ***************************************************

       

       

      Customer Answer

      Date: 01/19/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:01/15/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They never paid me

      Business Response

      Date: 01/17/2024

      Dear ********,

      This message is about a recent development concerning the processing of payments in our system.
      Due to unforeseen technical issues and the impact of recent bank holidays, there has been a delay in the disbursement of funds to users, including you. We apologize for any inconvenience this may have caused.

      We have identified and resolved the technical issues that contributed to the delay. Additionally, we have initiated the payment process, and you can expect to receive your funds within the next 2-3 business days.

      We understand the importance of timely payments and sincerely appreciate your patience and understanding as we resolve this matter. If you have any concerns or require further assistance, please do not hesitate to reach out to our customer support team at ***************************************************

      Once again, we apologize for any inconvenience this delay may have caused and appreciate your understanding in this matter.
      Thank you for your interest in clinical research.


      Best regards,
      Velocity Clinical Research
      ***************************************************

    • Initial Complaint

      Date:01/15/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for this app they said they were giving out $5 sign up bonuses around last year December 28th then said money was being held because of new years and the money was safe go back look again today and the whole payment was voided

      Business Response

      Date: 01/18/2024

      Dear ******,

      Due to unforeseen technical issues, some of your transactions were initially cancelled. We want to express our sincere apologies for any inconvenience this may have caused. Our technical team has conducted a thorough analysis to address the underlying issues, and we are pleased to inform you that your pending payments are being processed, and you can expect to receive your funds within the next 2-3 business days.


      If you have any further questions or concerns, please contact our customer support team at ***************************************************


      Once again, we apologize for any disruption.
      Thank you for your interest in clinical research.


      Best regards,
      Velocity Clinical Research
      ***************************************************

    • Initial Complaint

      Date:01/15/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On.December 29th & 30th of 2023 I signed up for this app and was supposed to recieve $5 for EVERY person I referred and got to sign up. I spread the word and was able to get 27 new sign-*** which I should have received $131 for. Today I see that instead of paying me what they promised me for bringing them business they voided every one of my referrals! If this company can't keep their word for something so simple I cant imagine what else this company lies about. I also tried looking for the Terms of the referral program to see if I did something wrong but they're aren't any. They even responded to an email I sent saying sorry for the delay but we promise you will get what you.are owed. DO NOT TRUST this company. They do not pay!

      Business Response

      Date: 01/17/2024

      Dear *****,

      We are writing to inform you about the recent voiding of certain transactions associated with your account. This decision was made due to the identification of specific issues during our routine account verification process.
      The voided transactions are attributed to one or more of the following reasons:
      - Invalid or **************** Number
      - Invalid or Duplicate Email Address
      - User Activity Outside the US
      - Abnormal Activities
      - Incomplete Profile - Invalid Physical Address

      We understand that this may cause inconvenience, and we sincerely apologize for any disruption in your experience. Our primary goal is to maintain a secure and reliable environment for all users.
      If you believe any of the voided transactions were in error or require further clarification, please do not hesitate to contact our customer support team at *************************************************** with your details for further evaluation. We are here to assist you and address any concerns you may have.

      We appreciate your understanding and cooperation in ensuring the security and accuracy of our platform.
      Thank you for your interest in clinical research.


      Best regards,
      Velocity Clinical Research
      ***************************************************

    Velocity Clinical Research is NOT a BBB Accredited Business.

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