Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received an email stating that they are taking the claim back. I was not aware one was sent until today. When trying to contact them no response and one of the phone numbers disconnected. After looking at the claim I find it unacceptable anyway, that amount of $133 does not cover the repair to my walls or my door. I understand the dents in my freezer can not be replaced but off of ****** I would think there would be compensation for the denting. On top of all this the movers were under the influence and smelled of Marijuana. I hope that we can come to some sort of acceptable agreement.

  

  Business Response

  Date: 05/09/2025

  I will look further into this matter, if any adjustments can be made you will be sent another agreement. If you do not receive this in the next 5 business days then the previous amount would be final amount. I do not anticipate that so be sure to monitor all inboxes for the new settlement. 

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23305548
  
  I am rejecting this response because:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution unsatisfied at this time,  as I have not gotten a response. 
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 05/22/2025

  The email stated that we were no longer using that third party firm to address claims. It did not say that we were rejecting the claim. Based on the damage and advice from our repair man this would not exceed $200. At this point we are willing to offer that amount to settle this claim. Please advise if this is satisfactory. 

  Customer Answer

  Date: 05/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not completely satisfactory to me, however, I will accept it to finish this matter. 
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Use moving services in June and again on October 1st 2024. Purchased full protection insurance. Movers damaged a few items and accepted responsibility for damage tiling us to file a claim. We have spoken to them several times and been told replacement items would be purchased, and cash replacements value would be given depending on the occasion. Further told their processor was fired and they hired a third party to complete our complaint. Several ignored emails and phone calls where they just say they will get back us later. It is clear they have no intention in replacing our paying for the $800 in damaged goods. They either ignore he emails or never call back.

  

  Business Response

  Date: 03/10/2025

  You filed a damage claim for $703.92. I will pay this amount. 

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 23019691
  
  I am partially rejecting this response because:  check not received yet.  That amount is acceptable please let me know when we will receive it.
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 04/01/2025

  check mailed on 4/1/25

• Initial Complaint

  Date:02/20/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The below was sent to owner on 2/4/25. Have received NO RESPONSE."Dear Ms. ************* you for providing your email address and for your response. Bookkeeping errors are certainly understandable; **** only became displeased when she did not get an appropriate response. Here is what you need to know:The attached invoice shows a total charge of $********** also shows a payment of $596.66 via credit card (receipt attached).It also shows a payment of $1574.73 via check (copy attached).But it fails to show a payment of $1486.63 via check (copy attached).Once that check is included you will see that **** overpaid by $924.47.Please double check my math but I think that is all correct. Both checks have cleared ****** bank.There is one other matter that I will bring to your attention. **** paid extra for insurance on her move. The glass on a painting was broken and your staff kept the painting explaining that they would have it repaired. When the above accounting error was not handled correctly **** retrieved her painting from your office and did the legwork of having it repaired herself. May I tell her to send you the invoice for having the glass replaced?Thanks and don't hesitate to let me know if you need more information."

  

  Business Response

  Date: 03/04/2025

  We will be mailing out a check for the stated amount in the next 5 business days. 

  Customer Answer

  Date: 03/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

  Customer Answer

  Date: 03/17/2025

   
  Complaint: 22967991
  
  I am rejecting this response because:

  I have still not received my refund check. Can someone please reach back out to me and confirm it is on its way as it is currently close to 5 business days overdue? Thank you. 

  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:02/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told I'd have 3 movers... I had 2 for most of the day and they didn't even finish the move! I had to move twice. They completely ruined our brand new floors - there are scratches and dings everywhere from the movers sliding the slamming the dolly carelessly. They also chipped our dining table and theres marks all over the furniture. I've filed a claim and they are ignoring me.

  

  Business Response

  Date: 03/04/2025

  I have been in communication with Ms. ******* I will be sending her a settlement agreement for her to sign at which point she will be issued a check in the amount that she requested on her damage claim report. This should be resolved in the next ***** days.

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used Miracle Movers of Raleigh in July and August of 2024 to pack up the items in our hold home, load those items and store them in order to be moved into our new home, and offload the items at the new home within 2 weeks. The packing was done great, besides the team pulling out TVs in the walls and damaging HDMI cables. The disaster didn't hit until items were loaded into the new home. We had over $4000 worth of damaged goods. Including a custom dining table, LED TVS, k**** to a gas griddle, and kids items. I have paid for the insurance and have been constantly ignored. I am looking to take further action against the company.

  

  Business Response

  Date: 03/04/2025

  I have taken over the role of GM at this location, I sincerely apologize about the manner in which this has been handled. I assure you that I am looking into this job and will respond within the next 5 business days. Thank you for your patience and again my apologies for the mishandling of your claim.

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 22711593
  
  I am rejecting this response because: I have called Miracle twice within the past week and left a message with two different reps. ** calls have NOT been returned and I was told the new ** would reach out which hasnt happened as of 3.4.25. 
  
  Sincerely,
  
  ***** ***

  

  Business Response

  Date: 03/10/2025

  Feel free to call me directly at **********. *****

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this company to move me last saturday 11/9/24 and during the move in, 1 of the representatives named **** scuffed up my bedroom wall when setting up my bed. The head point of contact **** looked at it and said they would send me a claim form as it was a covered repair. They both apologized but I have not heard from the company since. I reached out to Autumn who is the person I set everything up with and I believe is the office manager for the form and *** on when this will be repaired and the company has seemingly decided to try and disappear and hope it goes away. Very unprofessional. I also requested a receipt as I paid $805 cash to **** and have not received it. I am contacting you Better Business Bureau to avoid suing this company for damages. It's a brand new apartment unit that has never been lived in and they have ruined my experience. I also have evidence that they did not reply to my emails and have detailed phone records for everyday since 11/9 in case they lie and say they've tried to call. Please schedule and complete my wall repair asap.

  

  Business Response

  Date: 03/04/2025

  I will be reaching out to Mr ******* in regards to this matter. If it has been repaired I will reimburse for said repair if not I will have it scheduled within the next 5 business days.

  Customer Answer

  Date: 03/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business has reached out and fixed the wall. 
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Miracle Movers did very little to ensure that the items moved on and off the truck were wrapped properly and secured. On their website, it states states We Guarantee that all your belongings are securely wrapped before we move a single item. This was not performed on some of our major furniture items where our furniture was nicked, scratched, and pieces were missing. We understand that during a move pieces of furniture will be inadvertently damaged but what happened to our dining room is inexcusable. When the dining table that was passed down to me from my mother was taken off the truck on May 25th there was a large scratch on the table and multiple scuff marks. I immediately saw the damage and asked the movers what had happened. I was told that they were moving boxes and other items over the table causing the damage. When they brought the table inside, we could clearly see it was not wrapped or protected like the other furniture items. I asked if there was a cover over the table to protect it when moving boxes over it and was told that they did not do this. This is very negligent of the movers not to care for this piece of furniture properly, as it should have been carefully wrapped/covered with the legs removed like the other tables that we had moved. We filed a claim and were offered a ridiculously low amount to cover the repairs for the dining and the other damaged items. We emailed the company back and stated our case about the dining room damage and requested reimbursement to restore the table to its pre-move condition. I have called over six times requesting to speak with a manager or an individual within the claims department without any follow-up. Each time I called, I was told that a manager or a claims department representative would contact me that day or the next. No one has replied to my calls.

  

  Business Response

  Date: 08/09/2024

  We are regulated by the North ****************************** We are given specific guidance for damages (valuation). There are 2 types of valuation in the state of North of ********. Basic Value Coverage is .60 cents per pound per article and Full Value Protection. We offer both to our clients and ultimately it is their decision on which to chose. Full Value comes at cost based off the estimated weight of the shipment. Basic Value Coverage was selected on move date. We go over the details of valuation during the initial estimate and also on move day. The pay out based on the weight of the items listed would cover the touch up on the table. Our standard claims form was sent and we have been in communication. We have had 6 emails discussing your claim. We acknowledged receipt of your claim and follow up with Valuation type selected and a description of valuation so you would understand the reimbursement. We need to know what address to send the reimbursement check to in order for you to receive the payment. Please let us know the address to send your check to.

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This review is about the lack of communication after damage was done to our neighbors property on 2/3/24 after the Miracle Mover driver backed his truck on their property damaging the driveway and landscaping. The moving truck was stuck so severely a tow truck had to be called to extract the Miracle Mover truck. While someone did come and repair their landscape (threw some straw over the damage), they have yet to repair their cracked driveway. I have been calling and emailing to no avail. My neighbor has also been trying to get a response but also has been ghosted. She was able to connect with one manager but shortly after, got no response from calls and emails and we then were told by someone who came out to repair the damages to MY property (broken antique table, oil and tire marks all over driveway and a ********************** storage) the gentleman was no longer with the company. The estimate to repair the cracked driveway is $350. In my opinion, its not a huge amount to just fix it and not risk your reputation over. I have already told my realtor that they should take Miracle Movers OFF their recommendation list. This is ridiculous to be dealing with this 3 months after the move! And as of this review, we still cant get anyone to call or email us back.

  

  Business Response

  Date: 05/06/2024

  This is not a customer of ours at ********************************************* of ********** We have no record of her, or doing a move at this address, and we have not had any of our trucks stuck in *********, **, or a truck needing to be towed in *********. This complaint needs to be removed from our record. I reached out to other Miracle Movers locations and it appears that this was from Miracle Movers of Raleigh. Please file the complaint with that location as we are completely different entities. Im sorry to hear that this happened but there is nothing we can do in *********.

  Customer Answer

  Date: 05/07/2024

  We had employed Miracle Movers for our move from ****,** to *********, ** on Saturday, 2/3 for the loading of the home in Apex and  Sunday, 2/4 for unpacking in *********.  The truck backed into our neighbors property on Sunday, 2/4 getting to our house. This was before anything had been unloaded from the truck.  

  

  Business Response

  Date: 07/31/2024

  This has been completely resolved. We took ownership of the things we damaged and reimbursed/repaired. We paid for and had the landscape repaired. We did not crack the driveway, we did cause some landscaping issues which we resolved. The tow truck could have cracked the driveway but we did not cause the crack. If our truck cracked the driveway it would've cause a lot more damage than $350 worth of repairs. Our trucks on average are ****** lbs. The ** that was lost was immediately replaced with a brand new **. The ** was direct shipped to the customer brand new in the box. We sent a repairman out to fix all furniture damages. All these repairs, replacements were done to go above and beyond. The customer had Basic Value Coverage which only covers .60 cents per pound per article. However the things we messed up we took ownership of and repaired or replaced.

• Initial Complaint

  Date:06/30/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You guys are absolutely horrible with your excuses. Below is the review I posted on ******* I know you don't care, but at least you will know you are a true unprofessional business.We had 2 homes, a garage and 2 storage units moved at the end of January. I have left numerous voicemails, called and transferred to employee after employee with no resolution. We are missing valuable boxes and items from this move and furniture that was damaged. One of the homes we had loaded up was a rental unit and the front porch metal railing was pulled back from the home that the landlord would like payment for when the team was bringing furniture out of the front door. We were not told that the trucks would not be unloaded the day of the move. One of the trucks ended up in the ditch of our driveway. Instead of having the other truck go ahead and unload at the new home they said they had to wait together and the trucks would have to go the next day which left us without a bed to sleep in for the night. We were told the trucks would be brought to their facility for safe keeping overnight. After my last attempt today I was told that I needed to file a claim. After 5 months and this just came about? Why did it take me calling again today and explaining I would not be making another call to the company? The next call would be my lawyer for someone to tell me I need to file a claim? Wrong on so many levels.

  

  Business Response

  Date: 08/15/2023

  We are sorry to hear that there were issues during the process of your relocation. Here at Miracle Movers, we certainly try our best to ensure that everyone that moves with us has as stress-free as possible moving experience, which averages 10 to 12 households each day.

  We have very high standards for our movers and every day they go above and beyond to move entire households. While they perform nothing short of a miracle during each move, rain or shine, we hope to prevent any issues arising, although with so many moving parts throughout the relocation process, it is impossible to avoid all issues from happening.

  Even though we all try our best to prevent any issues from happening and with a team like ours that strives for excellence and giving the best possible service, they are very few and far between, but when an issue does occur, it doesnt make it any easier for our clients and we wish that wasnt the case.

  After reading this review it seems that there *** have been some miscommunication, which we thoroughly regret. A move of that size and distance is always a 2-day process and the work order notes for that move listed it as being scheduled for 2 days and if in fact that was not fully explained up front or ensure that it was not understood on the clients end, then the personnel that coordinated this move did not perform their responsibility to the fullest.

  Regarding any sort of damage that *** occur throughout the course of any move, they are processed through our claims department. It is standard practice for our personnel to direct any claim to our claims department right away. Again, that shouldve been communicated with this client immediately. Although the entire claims process can take 30 to 60 days, our claims staff has an impeccable response time. There is no doubt, had they been aware of any sort of damage, it wouldve been tended to right away.

  The office personnel that set up and coordinated the move in question was let go from our team several months ago due to issues such as this, and other practices that are unbecoming of Miracle Movers track record as a company to go above and beyond to please its valued customers. Unfortunately, the outcome of an unsatisfied customer is what it took to remove this individual from our team before we could catch it. The majority of our moves come from the referral of a friend or family member that has moved with us, which is why at the end of the day, our goal is to make sure every one of our customers is satisfied and we will do everything we can to achieve that goal.

  
  

  If there are any further questions or concerns, please do not hesitate to contact us as ************

  Customer Answer

  Date: 08/15/2023

   
  Complaint: 20258266
  
  I am rejecting this response because: we were never told the truck would be stored in YOUR private facility overnight. There were multiple trucks that left early, by noon, and had ample time to  unload at the new property. Instead they waited around for the truck stuck in the ditch. 

  As far as former employees being released for "the same thing" seems to be self-explanatory. Completely unjustified why our stuff is still missing and some items from overseas can not be replaced by going to a local store. Thanks for the lack of response until going through this route. As a business that strives for excellent service, there are many opportunities for you to get better. Thanks for nothing. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/21/2023

  We are issuing a check for claims reported. The customer signed for and agreed to Basic Value Coverage. Check has been sent to customer.

• Initial Complaint

  Date:03/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our move date was 7/2022. It is now 3/2023 and still no resolution.
  
  Miracle Movers has failed on multiple levels. From the virtual walk through that under estimated the amount of items to be moved to movers showing up late and under staffed with too small a truck. We made 6 trips in our personal vehicles to move the items that did not fit on the truck. We were charged $1000 over the estimate, damage to the town house we are renting and to our personal items, 8 months to this point and we have been given excuses after excuse and still are told someone will get back to us. We have provided pictures and estimates but still no movement. One of the employees actually told us this month to be patient as she was busy with payroll. DO NOT USE Miracle Movers.

  

  Business Response

  Date: 03/14/2023

  I was just made aware of this issue and it has been resolved. We have issued a credit for $400 as well as paying to have floor replaced. 

   

  ***** *******

  Managing Partner

  Customer Answer

  Date: 03/14/2023

  
  
  Complaint: 19593927
  
  
  
  I am rejecting this response because: the company has been aware of these issues for 8 months. We had to dig to find an email of someone in a position to make something happen. At least 6 different employees shuffled us around and made excuses. I had to threaten an email blast to ******** *** and ******* ******** *********** of which I am a member to get any response. The credit was accepted because my wife and I are sick of dealing with such a lousy company and lack of professionalism. Even their floor vendor was waiting for confirmation on the repair estimate.
  
  
  
  Sincerely,
  
  
  
  ******* ******

  

  Business Response

  Date: 03/15/2023

  We agree this took too long to get handled. At the end of the day all we can do now is make it right, which is exactly what we have done. Client elected basic valuation insurance. Having said that they were entitled to .60 cents per pound on damage. We have gone over and above that. Once again we apologize for it taking so long. Think its simple time to move on. We have a great name in our community and do a lot to help our community. Sorry you had a bad experience. I don't see that there is any more here to do. 

   

  ***** *******