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Business Profile

Gutters

Gutter Depot

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gutters.

Complaints

This profile includes complaints for Gutter Depot's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gutter Depot has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/04/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      New metal roof was installed Feb 2024. Owner stated there is a 5 year warranty on labor, screws and gaskets. 40 year warranty on the metal roof. Roof started leaking. Reached out to the owner multiple times via ******** messenger and texts. Have all the messages and can attach them if needed. Never shows up and always has an excuse why he didn't make it. **** is leaking and I will need to contact another company to repair it.

      Business Response

      Date: 05/01/2025

      This is ***** the secretary. We went up there at no charge and fixed and pin hole leak in a gasket. Its been addressed the week of 4/14/25 and was corrected. The property owner was very happy to have us come out and we did reach out to **** to tell him it was completed which we did not hear a response back. We are receiving this 3 weeks after the repair had been made l, customer received no bill for labor or materials. 

      Customer Answer

      Date: 05/01/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. They did come out and repair the leak after months of requests. Many excuses and no repairs. The company did finally show up and make necessary repairs. 

    • Initial Complaint

      Date:03/26/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 23, 2024 gutter depo installed a gutter incorrectly on my shed. I was unaware at the time, but the roof overhangs the gutter making the gutter useless. I was told by two roofing companies that it needs 2x4s put on first then the gutter to extend it far enough to catch water and act as a gutter. *** reached out to the company twice with no response.

      Customer Answer

      Date: 04/05/2025

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 05/01/2025

      This is ***** the secretary I have been here for 3 years and have not received a call or any message about this request repair. ************ here is my phone number feel free to reach out and we can get this figured out. Thank you 

      Customer Answer

      Date: 05/02/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

    Gutter Depot is NOT a BBB Accredited Business.

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