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Business Profile

Custom Curtains

Blinds Plus Fayetteville

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Curtains.

Complaints

This profile includes complaints for Blinds Plus Fayetteville's headquarters and its corporate-owned locations. To view all corporate locations, see

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Blinds Plus Fayetteville has 2 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/18/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/26/2021 the company came to our residence to measure the arch window for the shutters. We needed this window professionally measured and installed because of the size and location of the window. While there, they measured for shutters for our sliding glass door. There were three items which the company quoted. Item #1 was the crescent part of the arch window; item #2 was the shutters for the lower part of the arch window and item #3 the shutters for the sliding glass door. The amount for items 1&2 was $1,500.00 and the total for item 3 $1,500.00. The total amount was $3,000.00. We wrote the company a check for $3,000.00 on that day for all three items.
      4/15/2022 the company came to the residence to install items 1, 2 and 3. Item 2 was installed with no problems, item 1 could not be installed due to the company mismeasuring the crescent part of the arch window. The company had to reorder and told us it will be approx. 2 weeks before the new crescent will come in. While Item 3 was being installed, it was not what we ordered by the picture the company showed us of what the shutters would look like. We refused to take delivery of item 3. We stated we wanted a refund for item 3. As of 8/10/2022 we have not got our refund.
      4/21/2022 the company came out to install a temporary paper shade until the crescent shutter came in. 4/22/2022 the temporary shade fell. Contacted the company to come back out to reinstall the paper shade. 5/17/2022, almost 4 weeks later, the company came out to reinstall the shade. As of 8/10/2022 we still have the paper shade installed, in place of the crescent shutter we purchased.
      4/29/2022 contacted the company to find out if the crescent shutter had come in or what was the ETA, no response. Since 7/5/2022 have been trying to contact the company, left text messages and messages at the company office. As of 8/10/2022 we have not gotten a response from the company.

    • Initial Complaint

      Date:07/19/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered $4K worth of outdoor shades for our pavilion in September 2020. The install was delayed several week. A week after installation a piece fell and was damaged. I contacted her and a new one was ordered. After numerous messages months later an appointment was made to install the new one, then a text with an images, oops it was the wrong color. Now for over a year I've been messaging and requesting this get taken care of...excuses and messages with no response. It's now July 2022 and it is still not fixed. She also promised us an additional remote which we never received.

    • Initial Complaint

      Date:07/18/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order 10 solar blinds for blinds plus back in April stil have not received them and they will not answer my call or return my money

    Blinds Plus Fayetteville is NOT a BBB Accredited Business.

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