Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23201510
  
  I am rejecting this response because:

   

  Thanks for the timely response. It's unfortunate that this is where we are, and that this may be the first, yet timely, response my wife and I have received since beginning work with you over 9 months ago in regards to this final bill of $571.
  
  
  In regards to the original scope of work, I have just last week discovered two receptacles that don't have power as well as a flood light with no power running to it. So in short, the original scope of work was never fulfilled. 
  
  
  Now, I will outline why we should not be required to pay what you consider additional work that we "verbally requested." 
  1. Per the original contract signed on August 30 (exact language copied below), the stove in the original kitchen had a 230 outlet. Therefore when that was moved to the new location, that would not have been extra or additional. (language from contract, "move the circuits that need to be moved.")
  2. The TV outlet was included in the original contract. Therefore, the covering of this wire with your plastic cover would not have been extra as it wouldn't have passed inspection with the exposed wire. (language from contract, "also installing new outlets where they are needed.")
  3. The can light, which is so insignificant, was missing in the pantry. When my wife told ***** that I would get a new can light myself, he said that it was no issue he had extras in his van. If that's him implying that we'd be charged for a can light, he may want to rephrase how he poses the offer in the future.
  
  
  The only aspect of this change order, that again was never agreed to in writing, that we'd accept the charge for would be the work done to fix the cut wires in the bedroom. We are unaware of how the wires were cut, but we'll take responsibility for that and will pay for this additional work. 
  
  
  To make it clear, you have made no attempts to contact me or my wife to resolve this issue. ***** is the only person we have heard from (poor girl) and she has just requested payment when she's called. ** yelled at me over the phone and ***** I assume asked you to call me. You called not to resolve anything, only to try and justify why you put our heating units on emergency heat and didn't tell us. We're still paying for that ***** heating bill.  
  
  
  We were instructed to email ****************************************************************************** with our matters and that email would go to every manager and owner.  I sent the email on April 2nd. We heard NOT ONE response, from anyone. 
  
  
  I called to try and set up a meeting with **** *****. Over the course of the hostile phone call, he said "talking to me will be like talking to a wall" in regards to coming in person to discuss the issues. With that lack of concern and customer service, I changed my mind on leaving work to have an in-person meeting only to talk to a wall. 
  
  
  We have never had an issue like this with a company, this is the very first for us. We had so many companies work on our home, and not one performed as poorly as All Seasons. We didn't feel you deserved the original payment of $32,549.58. So to then send us a bill for $571 without discussion was the straw on the camel's back. 
  
  
  To reiterate, we are willing to pay for the fixing of bedroom wires and the can light. The other items charged were included in the original scope of work. I'm sorry your employees were so uninformed on our job from the employee turnover and the stress they seemed to be under from being overworked. I believe more communication amongst your team members would've gone a long way in this situation. 
  
  
  Thank you to you, *******, for helping us resolve this issue. We appreciate your time. 
  
  
  Luke & ******** **********
  
  
  Original Contract language, copy and pasted:
  Electrical - Repair-Electrical
  this would be to move the circuits that need to be moved and change out all the metal boxes that we can access with platic boxes and replace recepticals and switches with new ones .we will also run new circuits to rooms that need them and to seperate thoses rooms that are tripping breaker because of to many circuits .also installing new lights and outlets were they are needed.
  
  

  em requiring me to track them down and label them properly, not to mention there were numerous breakers just improperly labeled. Some receptacles and covers were never installed. I had to remove the range outlet, move it, and reinstall it because my oven couldnt slide against the wall. They cut my newly finished walls to add 2 receptacles that should have been added during rough in. Once power was on, it took nearly 2 months to get them to come finish work. We had to call them numerous times just to get on the calendar. They cost me $1100 in utilities at an unoccupied house by running the auxiliary heat for over a month without coming back or even notifying me that they didnt connect the outdoor unit.We paid $32,549.58 and now they have sent us to collections over a $571 change order that we never agreed to. Weve tried contacting the owner to discuss this discrepancy and have received no communication.

  Business Response

  Date: 04/28/2025

  Dear Better Business Bureau,
  We are in receipt of the complaint filed by Mr. ********** regarding work performed and billing concern. We understand Mr. ************ frustration and take their feedback seriously.
  Regarding the concern about an unauthorized bill, our records indicate that the initial scope of work agreed upon and fulfilled without issue. We have documentation supporting this original agreement.
  Subsequent to the initial agreement, additional work was verbally requested by Mr. *********** This additional work included fixing outlets in bed room that were cut, installing 230 outlet for the stove, wiring tv outlet with cover over wire and replacement of can light. We understand that verbal agreements can sometimes lead to misinterpretations, but our team understood this additional work to be authorized at the time, performed, and delivered the work.
  In recognition of this additional request, we offered and applied a 70% discount to the standard rate for this additional work. This discount was intended to provide value for the expanded scope of the project. The final bill reflects this discounted rate for the additional services.
  We are committed to resolving the issue and have made several attempts to contact the customer to resolve the issue but have been unsuccessful with our communications. Although this issue has been moved to collections we are still willing to revisit and resolve this issue within reason.
  To ensure a fair resolution, we would appreciate the opportunity to discuss this matter further with Mr. *********** We are open to clarifying any misunderstandings about the scope of work, exploring a mutually agreeable adjustment if appropriate.
  Please feel free to contact ** ******** at ************ or ******************************************* to facilitate this discussion. We are also available to provide any supporting documentation the BBB may require.
  We value our customers and are committed to resolving this issue in a timely and satisfactory manner. We look forward to your guidance in reaching a fair outcome.
  
  Sincerely,

  ** ********

  Business Response

  Date: 05/06/2025

  We are sorry you have refused to accept our original response. It is apparent from our efforts to contact you and resolve this issue beginning in February until we finally sent your bill to collections on April 1st. It was not until the collections was submitted that you filed a claim to the Better Business Bureau (BBB) to dispute this issue. We could have resolved this prior to the collections effort but you have refused to work with us, rejecting our calls for several months and canceling a scheduled meeting with our owner with the threat of legal action. It was never our intention for the situation to escalate to this point, and we believe this could have been resolved amicably prior to that step. We remain open to communication, though it appears you continue to decline any effort at resolution.

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 23201510
  
  I am rejecting this response because:
  
  First, I want to be sure you received our response. Based on this message, it seems as though you didn't. So I've copied it below. To reiterate, we are very willing to negotiate and pay what is fair. We request the items that were included in the original contract be removed from the change order. We'll pay for 50% of the invoice since two of the four items were paid for already. 
  
  
  Second, we are making great attempts to resolve this issue. That is why we reached out to the BBB in the hopes they can help us come to an agreement. We haven't been able to speak with anyone at All Seasons previously, so we knew we would need a mediator. 
  
  
  We have emailed and called several times and no one has returned a single message or phone call. In no way has All Seasons tried to "resolve this issue" or "work with us."
  
  
  Previous Response: 
  Thanks for the timely response. It's unfortunate that this is where we are, and that this may be the first, yet timely, response my wife and I have received since beginning work with you over 9 months ago in regards to this final bill of $571.
  
  In regards to the original scope of work, I have just last week discovered two receptacles that don't have power as well as a flood light with no power running to it. So in short, the original scope of work was never fulfilled. 
  
  Now, I will outline why we should not be required to pay what you consider additional work that we "verbally requested." 
  1. Per the original contract signed on August 30 (exact language copied below), the stove in the original kitchen had a 230 outlet. Therefore when that was moved to the new location, that would not have been extra or additional. (language from contract, "move the circuits that need to be moved.")
  2. The TV outlet was included in the original contract. Therefore, the covering of this wire with your plastic cover would not have been extra as it wouldn't have passed inspection with the exposed wire. (language from contract, "also installing new outlets where they are needed.")
  3. The can light, which is so insignificant, was missing in the pantry. When my wife told ***** that I would get a new can light myself, he said that it was no issue he had extras in his van. If that's him implying that we'd be charged for a can light, he may want to rephrase how he poses the offer in the future.
  
  
  The only aspect of this change order, that again was never agreed to in writing, that we'd accept the charge for would be the work done to fix the cut wires in the bedroom. We are unaware of how the wires were cut, but we'll take responsibility for that and will pay for this additional work. 
  
  
  To make it clear, you have made no attempts to contact me or my wife to resolve this issue. ***** is the only person we have heard from (poor girl) and she has just requested payment when she's called. ** yelled at me over the phone and ***** I assume asked you to call me. You called not to resolve anything, only to try and justify why you put our heating units on emergency heat and didn't tell us. We're still paying for that ***** heating bill.  
  We were instructed to email ****************************************************************************** with our matters and that email would go to every manager and owner.  I sent the email on April 2nd. We heard NOT ONE response, from anyone. 
  
  I called to try and set up a meeting with **** *****. Over the course of the hostile phone call, he said "talking to me will be like talking to a wall" in regards to coming in person to discuss the issues. With that lack of concern and customer service, I changed my mind on leaving work to have an in-person meeting only to talk to a wall. 
  
  We have never had an issue like this with a company, this is the very first for us. We had so many companies work on our home, and not one performed as poorly as All Seasons. We didn't feel you deserved the original payment of $32,549.58. So to then send us a bill for $571 without discussion was the straw on the camel's back. 
  
  To reiterate, we are willing to pay for the fixing of bedroom wires and the can light. 
  
  Thank you to you, *******, for helping us resolve this issue. We appreciate your time. 
  
  Luke & ******** **********
  
  
  Original Contract language, copy and pasted:
  Electrical - Repair-Electrical
  this would be to move the circuits that need to be moved and change out all the metal boxes that we can access with platic boxes and replace recepticals and switches with new ones .we will also run new circuits to rooms that need them and to seperate thoses rooms that are tripping breaker because of to many circuits .also installing new lights and outlets were they are needed.
  

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21606938
  
  I am rejecting this response because:

  The tech told us it would work, **************** WAS told by the owner they could ****** the hole as a temporary fix and did say we were too cheap to fix it before hanging up on ****************. The tech never mentioned a new coil, which we would have absolutely priced out. The 3 pounds they supposedly put in, didn't leak out the next day, it didn't even work the same day the technician filled it after he said it was fixed and would work. This company is lying and it is disgusting the way we were treated by the owner and manager. They did not give us any receipt of the services they did when they were at the house.

  We did not insist on it just being filled, we said we needed it fixed for the summer, which is what the technician claimed he did
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 05/02/2024

  We originally went to this home November 6th, 2022.  At that time our technician found a leak on the evaporator coil and advised the ******** that the unit needed to be replaced due to age and cost of the repairs.  They chose just to have refrigerant added.  3 pounds at that time.  We returned to the home April 18th, 2024 and found the evaporator coil still had a leak. The technician told them the unit needed to be replaced however they insisted they only wanted refrigerant added.  The wife stated they were selling the home soon and did not want to put the money into replacing the system.  The technician told them the refrigerant would leak out again, but again they insisted refrigerant be added.  When the refrigerant leaked out the following day, **************** called and spoke to the owner who let him know that without making the repairs or replacing the unit we have done all we can do.  ********************** never told the man he was too cheat to make the repairs.  **************** called back and spoke with the Office Manager and said he was told that we could put a little solder on the coil and that would fix it.  That is not the way our company does business.  That type of repair would not have fixed the problem.   The correct way to repair the system would be to either replace the coil or the system. As the ******** did not want to make the necessary repairs, we have done all we can at this time.  

  Business Response

  Date: 05/06/2024

  Our company does not make shotty repairs nor do we lie to our customers.  We would not have been in business over 25 years if that was the case.  

  Customer Answer

  Date: 05/07/2024

   
  Complaint: 21606938
  
  I am rejecting this response because: the unit was not repaired like the technician said it was. To me, yes that is a shotty repair! And again, we WERE told we were too cheap to fix the unit, never had the mention of a coil being replaced and were still charged $100+ for the diagnosis! Why didn't the repair man say we could replace the coil? Why were we told by management they could solder the hole? The tech absolutely did NOT say it was all going to leak right out. If we are cheap like we were told, do you really think we would have spent over $1200 to fill the unit after "being told" by the tech it was just going to leak all out??? They had horrible customer service and we were hung up on when we told them they did not complete the repair. Again, the tech did not even give us a statement or receipt when he came out for the "repair". Not even sure when they typed out their receipt, probably the following day when they were called and told the repair man didn't do what he agreed to do. So yes, as explained, the company DID lie and did not follow through on any sort of repair. Charging a customer over $1200 for nothing is wrong in so many ways. I have worked in customer service for over 12 years and there is no way any company I've ever worked for or myself would rip someone off in this way!!! We are asking for a refund. After the dishonesty from this company, we do not even trust them to come back and solder the small hole or replace the coil so we will have to pay a more honest company to come out for a diagnosis and fix

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Carrier Mini Split for $6,000 in June of 2020 from this Company. I have rarely used it and this year it keeps leaking refrigerant. Company has been out twice to put in refrigerant and they cannot seem to find the leak. They have reimbursed me for the refrigerant but claim they can do nothing about replacing this $6000 unit. I have spoken with the owner of the company and he will not replace it. I have also called Carrier and they informed me parts are covered for 10 years but not the unit. They said if All Seasons Heating and Air cannot find the leak they need to contact Carrier's Technical Dept. I am 83 years old and need this unit replaced or repaired.
  

  Business Response

  Date: 10/28/2022

  Business Response /* (1000, 5, 2022/09/26) */
  Our technician went to this home on June 17th, 2022. After checking the unit, a small leak was found on the outdoor unit. The leak was repaired, and refrigerant was added to the system. The system was working properly when the technician left. We were called back out on July 5th, 2022, because the unit was not cooling. The technician performed an electronic leak search and a soap bubble leak search, and no leaks were found. The technician added approximately 2 oz. of refrigerant and the unit was cooling. The technician returned on August 30th, 2022, due to the same complaint. He performed another electronic leak search and soap bubble leak search and once again no leaks were found. The unit was showing a code, but the refrigerant levels were fine. He reset the unit and it started cooling fine. The homeowner spoke with the owner of All Seasons and he refunded the money she paid for the first visit. She was never charged for any of the subsequent visits, leak searches or refrigerant. The owner advised that she should contact another company closer to her home for a second opinion as our technician could not pin-point the problem. He advised that we could not continue working on the unit at no charge as our labor warranty expired after one year from the date of the install. We are sorry that she continues to have problems with the system, but we feel it would be unfair of us to start replacing parts for which she would have to pay the labor and not solve the problem.
  
  
  Consumer Response /* (3000, 7, 2022/10/03) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I feel that a $6000 unit that is only two years old should be replaced by the company that installed it. Carrier said that they obviously need to contact their technical unit to find out how to repair it.
  
  
  Business Response /* (4000, 10, 2022/10/04) */
  The system was operating fine when we performed the preventive maintenance services we offered at no cost to the homeowner on December 7th, 2020 and August 18th, 2021 (this maintenance was performed at no charge even though the labor warranty expired June 26th, 2021). Issues with the refrigerant loss was first noted on June 17th, 2022 which is almost 2 years from the date of installation. As was stated earlier our warranty for this unit is one year from the date of installation. This information is plainly stated in the Contract the homeowner signed June 24th, 2020. This unit was installed in June 26th, 2020. Therefore, we have fulfilled our obligations under the Contract. The manufacturer of the unit will honor parts warranty until June 26th, 2030. However, they will not provide a new unit, and we are not under any obligation to provide a new unit either. Any HVAC company can get any parts that may be needed under the manufacturer's warranty and will charge the homeowner for labor just as we would. Since the homeowner is not satisfied with our service, we would prefer that she choose another HVAC company.
  
  
  Consumer Response /* (4200, 12, 2022/10/07) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The Company never tested the unit with nitrogen to find the leak. Man they sent out said that would involve getting rid of the refrigerant and he did not feel that it would be helpful to do that. However,
  it order to find the leak I think that is what should have been done. I want this Company to come out and no charge to me and perform this nitrogen test. That would probably find the leak that they could not find otherwise. A two year old $6,000 unit should not be leaking at
  all. This company is trying to get out of doing what they should.
  
  
  Business Response /* (4000, 14, 2022/10/10) */
  Once again this unit is out of the one year labor warranty with our company. Therefore, we will not perform any further work at no cost.
  
  
  Consumer Response /* (4200, 16, 2022/10/11) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The Company did not resolve the leak issue at all. They tried twice but did not do the nitrogen test which would have resolved the issue. This company has fallen down on the job and their responsibility. Very poor Company to deal with.