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Business Profile

Computer Software Developers

Drake Software
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been using Drake software since the year 2012. Their customer support teams really need to improve their knowledge of their own tax software. They seem not to understand or know how to use their own software. They sound like telemarketing people following step by step on the computer screen. Recently, I contact Drake software regarding **** school district issues. I made three phone calls for the same issue. For almost two weeks I still did not get any solution from their support team. They all say they will get back to me asap, but still nobody call me back yet.A few months ago, I have an issue regarding how to print out the estimate vouchers and customer support just tell me that their ********************** doesn't support printing the estimate vouchers. Drake software is a professional tax preparation software how can your software not print out the estimate voucher? I told him, I did print out the estimate vouchers before. But due to a special situation, I need to generate the voucher. The person who answered my question told me Drake software doesnt support the feature to print out the estimate voucher. He doesn't do any research. He just tell me the drake software can not print estimate vouchers. If your software can not do some basic tax tasks and support teams did not understand their own software, they should refund me the money. So I can switch to other tax software.

    Business Response

    Date: 09/13/2022

    ************************* from our ******************************** team reached out to ************************ on September 12th to address the aforementioned issues and her frustration with support.  ***** worked with our development team to confirm the accurate calculation of the OH School District form(s).  While ************************ will still decide on whether or not she will renew her software license in December and continue her partnership with Drake Software, the refund of prior year software is no longer being requested.  We will consider this matter closed.

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