Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/29/2022: This company fraudulently charged my credit card for the amount of $39.95. Thankfully, my bank caught the transaction before it was deducted from my account and prevented further damage. When I contacted the 'company', the company service line at ###-###-#### was hard to understand and clearly a fraud. When I asked for the customer service representative to describe their business, they could not share details.

  Business Response

  Date: 01/09/2023

  We apologize for any inconvenience this has caused you. We have a 90 day no questions asked refund policy. From the complaint, its obvious you were not aware of the membership. You either signed up after purchasing a health product online or via a phone call to your house.  If it were online, the purchase would have most likely been about a month or two ago. We are a Health and Wellness Educational website. We provide a health professional to answer customer emails regarding anything health related. The medical professional can also provide suggestions for a healthy diet for the customer. The site is updated frequently with blogs and health related articles. Tens of thousands of people sign up for the service each year.  Most are very happy with it.  We are sorry that you signed up in error or, if there was fraud of some sort, we recommend that you cancel your card. This can happen, and because of that, we make sure to stick to the no questions asked refund policy. I personally went in the system today, and made sure that you had been removed from any type of rebilling. You will not see a charge from us again.

• Initial Complaint

  Date:12/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday 12/20/2022, I was reviewing charges to my **** **** and noticed a $39.95 charge I did not authorize. The transaction date was listed as 12/09/2022, with a posting date 12/11/2022. There was no description of the company name or type of purchase, only a phone number ************. A web search of the phone number showed a website called "nourishingfinds.com'. Further research revealed some disturbing information. First, I saw BBB of North Carolina has received multiple complaints about this 'company', many of which seem unresolved to date. Second, my cell phone call history shows an incoming 'unknown caller' (call) was made at 10:39pm Pacific Time on 12/09/2022, three minutes in duration. I was asleep at the time and did not answer this phone call. What's disturbing about this: 1) what kind of legitimate business makes outbound calls from an seemingly deliberately anonymous phone number, after 1am local time on a Saturday morning? 2) how was this 'company' able to charge my credit card without authorization? 3) given there are so many unresolved complaints about this unaccredited 'company', why hasn't the BBB shut them down yet? Reviewing some of the 'company' responses to previous complaints, I feel my best course of action is to dispute the charge directly with my credit issuer, because they're clearly a fraudulent 'enterprise'. My hope is the BBB of North Carolina will direct the 'company' to have no further contact with me, including 'unknown caller' calls, unauthorized charges. If I see any more charges from this 'company', I will be filing a complaint with the North Carolina State Attorney General's office.

  Business Response

  Date: 12/21/2022

  We apologize for any inconvenience this has caused you. We have a 90 day no questions asked refund policy, so we have refunded your charge. Please give 3-5 business days to see it show up in your account. From the complaint, its obvious you were not aware of the membership. You either signed up after purchasing a health product online or via a phone call to your house.  If it were online, the purchase would have most likely been about a month or two ago. We are a Health and Wellness Educational website. We provide a health professional to answer customer emails regarding anything health related. The medical professional can also provide suggestions for a healthy diet for the customer. The site is updated frequently with blogs and health related articles. Tens of thousands of people sign up for the service each year.  Most are very happy with it.  We are sorry that you signed up in error or, if there was fraud of some sort, we recommend that you cancel your card as soon as you see the refund hit your account. If you have already canceled the account, please let us know so we can send you a check. This can happen, and because of that, we make sure to stick to the no questions asked refund policy. I personally went in the system today, and made sure that you had been removed from any type of rebilling. You will not see a charge from us again.

  Customer Answer

  Date: 12/21/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  I have reported this as fraudulent activity with my credit issuer. The response from this “business” is the same “cut-and-paste” cover their tracks response for every complaint they’ve responsibly to.

  I’m honestly surprised this “business” is allowed to continue operating in such a fraudulent manner.

  no further action is required or requested by me. My credit issuer has reported this “company” to law enforcement for further investigation, and has already credited my account.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has been charging my card for $19.95 for a long time and I was not aware. I am receiving no product or service. I did not agree to have my card charged. I have filed a complaint with my bank and cancelled my card.

  Business Response

  Date: 12/09/2022

  We apologize for any inconvenience this has caused you. We have a 90 day no questions asked refund policy, so we have refunded your charges in that period. Please give 3-5 business days to see it show up in your account. From the complaint, its obvious you were not aware of the membership. You either signed up after purchasing a health product online or via a phone call to your house.  If it were online, the purchase would have most likely been about a month or two ago. We are a Health and Wellness Educational website. We provide a health professional to answer customer emails regarding anything health related. The medical professional can also provide suggestions for a healthy diet for the customer. The site is updated frequently with blogs and health related articles. Tens of thousands of people sign up for the service each year.  Most are very happy with it.  We are sorry that you signed up in error or, if there was fraud of some sort, we recommend that you cancel your card as soon as you see the refund hit your account. This can happen, and because of that, we make sure to stick to the no questions asked refund policy. I personally went in the system today, and made sure that you had been removed from any type of rebilling. You will not see a charge from us again.

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This morning, I found that my an Apple credit card denied a charge of $39.95 to my card because it was recently been replaced and the numbers charged were thus wrong. Since I’ve charged nothing since the replacement, I went to check the card. The 39.95 charge came from a phone number! Upon research, I found the owner Nourishingfinds. And then I find the BBB, learned I’m hardly the first. While I was lucky and they couldn’t charge me, something made me angry. I saw their responses to other customers. And while it seems like they still refunded, they blamed the customer for the first order. I DID NOT ORDER THIS. I guarantee that if, by some strange turn of events I did, I would have used a different card, one I possess for this purpose. BUT I STILL DID NOT ORDER THIS. I wish no contact with this group and that they do not charge me anymore. Please cancel the membership of the person impersonating me and do NOT ACCUSE ME BECAUSE I DID NOT PLACE THIS ORDER. Thank you.

  Business Response

  Date: 11/15/2022

  We apologize for any inconvenience this has caused you. We have a 90 day no questions asked refund policy just for situations like this. From the complaint, its obvious you were not aware of the membership. You either signed up after purchasing a health product online or via a phone call to your house.  If it were online, the purchase would have most likely been about a month or two ago. We are a Health and Wellness Educational website. We provide a health professional to answer customer emails regarding anything health related. The medical professional can also provide suggestions for a healthy diet for the customer. The site is updated frequently with blogs and health related articles. Tens of thousands of people sign up for the service each year.  Most are very happy with it.  We are sorry that you signed up in error or, if there was fraud of some sort, we recommend that you cancel your card. This can happen, and because of that, we make sure to stick to the no questions asked refund policy. I personally went in the system today, and made sure that you had been removed from any type of rebilling. You will not see a charge from us again.

  Customer Answer

  Date: 11/15/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:10/19/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I checked my bank acct and found a pending transaction for 39.95 from nourishfinds.com. Also 2 emails in my spam email. 1 was welcoming me to my wellness membership from the customer support team. Another was an order placed on 10/16/22 for me for a monthly subscription. Order#*******. Customer #******* using my debit card. Called their customer service, asked them how they got my debit card info and who ordered this? The rep I talked to which was *** could not tell me anything,she didn’t know how they got this order and who ordered it,but said she would cancel the subscription.How did these people get my info? Last I checked my bank acct which is 8 hrs later now is that it is still pending. Cancellation # is **********. Pretty scary that someone can use my card without my authorization. I see other people have had the same thing happen to them. Please help close people like this down.

  Business Response

  Date: 10/19/2022

  We apologize for any inconvenience this has caused you. We have a 90 day no questions asked refund policy, so we have refunded your charge. Please give 3-5 business days to see it show up in your account. From the complaint, it's obvious you were not aware of the membership. You either signed up after purchasing a health product online or via a phone call to your house.  If it were online, the purchase would have most likely been about a month or two ago. We are a Health and Wellness Educational website. We provide a health professional to answer customer emails regarding anything health related. The medical professional can also provide suggestions for a healthy diet for the customer. The site is updated frequently with blogs and health related articles. Tens of thousands of people sign up for the service each year.  Most are very happy with it.  We are sorry that you signed up in error or, if there was fraud of some sort, we recommend that you cancel your card as soon as you see the refund hit your account. This can happen, and because of that, we make sure to stick to the no questions asked refund policy. I personally went in the system today, and made sure that you had been removed from any type of rebilling. You will not see a charge from us again.

  Customer Answer

  Date: 10/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:10/12/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My checking account has a debit for 39.95 from ###-###-####, with no description. Upon calling the number, I find that it is NourishingFinds, a company that has had many complaints against it for unauthorized charges. I have never made a purchase from this company, nor entered into any monthly membership; I have never even heard of them. I would like this debit reversed, and my personal information removed from their database.

  Business Response

  Date: 10/13/2022

  We apologize for any inconvenience this has caused you. We have a 90 day no questions asked refund policy, so we have refunded your charge. Please give 3-5 business days to see it show up in your account. From the complaint, its obvious you were not aware of the membership. You either signed up after purchasing a health product online or via a phone call to your house.  If it were online, the purchase would have most likely been about a month or two ago. We are a Health and Wellness Educational website. We provide a health professional to answer customer emails regarding anything health related. The medical professional can also provide suggestions for a healthy diet for the customer. The site is updated frequently with blogs and health related articles. Tens of thousands of people sign up for the service each year.  Most are very happy with it.  We are sorry that you signed up in error or, if there was fraud of some sort, we recommend that you cancel your card as soon as you see the refund hit your account. This can happen, and because of that, we make sure to stick to the no questions asked refund policy. I personally went in the system today, and made sure that you had been removed from any type of rebilling. You will not see a charge from us again.

  Customer Answer

  Date: 10/16/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

  Customer Answer

  Date: 02/17/2023

   
  Complaint: 18202247
  
  I am rejecting this response because:I received a debit withdrawal from ************, Nourishing Finds, on February 15, 2023, for $39.95. This is the third time this has occurred, and I have NEVER conducted business with this company, nor have I "accidentally" agreed to a membership, as they often respond to other customers' comments. On the other occasions, I have contacted them, and they have refunded the amount to my account. However, this must stop! I want this debit refunded to my account, and I will be contacting my bank to see what legal recourse I have against this obvious fraudulent activity.
  
  Sincerely,
  
  Nova ******

  Business Response

  Date: 02/21/2023

  I want to express my apologies. This should not have happened. I have refunded the charge and made sure that it was cancelled. The charge will be back in the client's account in 3-5 business days depending on the processing speed of the client's financial institution.

  Customer Answer

  Date: 02/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Nova ******

• Initial Complaint

  Date:07/26/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June and July 2022 I found a $39.95 recurring payment on my debit card bank statement. I never heard of Nourishing Finds and received no goods or services from them. I did not sign up for this and never heard of it. I called the number and they were quick to offer cancellation. I am asking for them to send all money back to me as well. How they got my name, address, email and debit card information is a mystery to me. The man I talked to had a foreign accent. I notified my bank and changed my debit card.

  Business Response

  Date: 07/27/2022

  We apologize for any inconvenience this has caused you. We have a 90 day no questions asked refund policy, so we have refunded your charge. Please give 3-5 business days to see it show up in your account. From the complaint, its obvious you were not aware of the membership. You either signed up after purchasing a health product online or via a phone call to your house.  If it were online, the purchase would have most likely been about a month or two ago. We are a Health and Wellness Educational website. We provide a medical professional to answer customer emails regarding anything health related. The medical professional can also provide suggestions for a healthy diet for the customer. The site is updated frequently with blogs and health related articles. Tens of thousands of people sign up for the service each year.  Most are very happy with it.  We are sorry that you signed up in error or, if there was fraud of some sort, we recommend that you cancel your card as soon as you see the refund hit your account. If you have already canceled the account, please let us know so we can send you a check. This can happen, and because of that, we make sure to stick to the no questions asked refund policy. I personally went in the system today, and made sure that you had been removed from any type of rebilling. You will not see a charge from us again.

  Customer Answer

  Date: 07/28/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:06/22/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 15, 2022 this company, NourishingFinds, somehow got access to my checking account and took $39.95 from me. This charge is fraudulent. I've never heard of this company and I've never purchased anything from them. I recently broke my hip - there is no way - NO WAY I can participate in any exercise program. Please help me get my money back. Thank you

  Business Response

  Date: 07/05/2022

  We apologize for any inconvenience this has caused you. We have a 90 day no questions asked refund policy, so we refunded your charge on June 27, 2022. Please give 5-7 business days to see it show up in your account. From the complaint, its obvious you were not aware of the membership. You either signed up after purchasing a health product online or via a phone call to your house.  If it were online, the purchase would have most likely been about a month or two ago. We are a Health and Wellness Educational website. We provide a medical professional to answer customer emails regarding anything health related. The medical professional can also provide suggestions for a healthy diet for the customer. The site is updated frequently with blogs and health related articles. Tens of thousands of people sign up for the service each year.  Most are very happy with it.  We are sorry that you signed up in error or, if there was fraud of some sort, we recommend that you cancel your card as soon as you see the refund hit your account. If you have already canceled the account, please let us know so we can send you a check. This can happen, and because of that, we make sure to stick to the no questions asked refund policy. I personally went in the system today, and made sure that you had been removed from any type of rebilling. You will not see a charge from us again.

  Customer Answer

  Date: 07/05/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:06/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/13/2022 a charge of $19.95 showed up on my bank account. This charge is from nourishingfinds. I have never heard of this company and have never ordered anything from this company. I see others have had this problem also. I feel I have been a victim of fraud and request a refund. What kind of company shows up on your bank account as the telephone number ###-###-####? I called this number to no satisfaction and was in contact with a non English speaking person. That's when I decided to contact the BBB.

  Business Response

  Date: 06/14/2022

  We apologize for any inconvenience this has caused you. We have a 90 day no questions asked refund policy, so we have refunded your charge. Please give 3-5 business days to see it show up in your account. From the complaint, its obvious you were not aware of the membership. You either signed up after purchasing a health product online or via a phone call to your house.  If it were online, the purchase would have most likely been about a month or two ago. We are a Health and Wellness Educational website. We provide a medical professional to answer customer emails regarding anything health related. The medical professional can also provide suggestions for a healthy diet for the customer. The site is updated frequently with blogs and health related articles. Tens of thousands of people sign up for the service each year.  Most are very happy with it.  We are sorry that you signed up in error or, if there was fraud of some sort, we recommend that you cancel your card as soon as you see the refund hit your account. If you have already canceled the account, please let us know so we can send you a check. This can happen, and because of that, we make sure to stick to the no questions asked refund policy. I personally went in the system today, and made sure that you had been removed from any type of rebilling. You will not see a charge from us again.