Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never signed up with this company and recognize none of it. I got an alert from my bank asking if I was aware of the charge and found out that way. $39.95 and this pending charge. I don't want the copy paste message saying I somehow did this to myself. I want this supposed "subscription" deleted. Refunded. Everything.

  Business Response

  Date: 08/29/2023

  We apologize for any inconvenience this has caused you. We have a 90 day no questions asked refund policy, so we would have refunded your charge if it went through. From the complaint, its obvious you were not aware of the membership. You either signed up after purchasing a health product online or via a phone call to your house.  If it were online, the purchase would have most likely been about a month or two ago. We are a Health and Wellness Educational website. We provide a health professional to answer customer emails regarding anything health related. The medical professional can also provide suggestions for a healthy diet for the customer. The site is updated frequently with blogs and health related articles. Tens of thousands of people sign up for the service each year.  Most are very happy with it.  We are sorry that you signed up in error or, if there was fraud of some sort, we recommend that you cancel your card. This can happen, and because of that, we make sure to stick to the no questions asked refund policy. I personally went in the system today, and made sure that you had been removed from any type of rebilling. You will not see a charge from us again.

  Customer Answer

  Date: 08/29/2023

   
  Complaint: 20530725
  
  I am rejecting this response because:
  Hilarious to get that same old response.  My bank killed their attempts at theft it seems, but no, not satisfied honestly.  People should be arrested for this.
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/31/2023

  If you would like to know what you purchased that our membership came along with, you are welcome to look back within ***** days of the charge and see what purchase you don't normally make. Our trial membership if not cancelled becomes a paid subscription which is what happened in this case. If there was some sort of fraud on this account, we recommend that you cancel your card and contact your bank.

  Customer Answer

  Date: 08/31/2023

   
  Complaint: 20530725
  
  I am rejecting this response because:
  There are a bizarre number of people that didn't go to your site and set up accounts and had this same thing happen.  The hackers all are crazy for your "services", and it's pure coincidence? Give me a break.  Card is closed but at least one of your employees is ripping people off.  Probably all of you.
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/25/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This morning I was charged $39.95 for something I never ordered. I believe my debit card was hacked and have notified my bank as the the fraudulent transaction. When I tried to reach the website a security alert came up from ****** and safari.

  Business Response

  Date: 08/28/2023

  We apologize for any inconvenience this has caused you. We have a 90 day no questions asked refund policy, so we have refunded your charge. Please give 3-5 business days to see it show up in your account. From the complaint, its obvious you were not aware of the membership. You either signed up after purchasing a health product online or via a phone call to your house.  If it were online, the purchase would have most likely been about a month or two ago. We are a Health and Wellness Educational website. We provide a health professional to answer customer emails regarding anything health related. The medical professional can also provide suggestions for a healthy diet for the customer. The site is updated frequently with blogs and health related articles. Tens of thousands of people sign up for the service each year.  Most are very happy with it.  We are sorry that you signed up in error or, if there was fraud of some sort, we recommend that you cancel your card as soon as you see the refund hit your account. If you have already canceled the account, please let us know so we can send you a check. This can happen, and because of that, we make sure to stick to the no questions asked refund policy. I personally went in the system today, and made sure that you had been removed from any type of rebilling. You will not see a charge from us again.

  Customer Answer

  Date: 08/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for something I did not order. The amount of the charge was $19.95 on July 25, 2023.

  Business Response

  Date: 08/09/2023

  We apologize for any inconvenience this has caused you. We have a 90 day no questions asked refund policy, so we have refunded your charge. Please give 3-5 business days to see it show up in your account. From the complaint, its obvious you were not aware of the membership. You either signed up after purchasing a health product online or via a phone call to your house.  If it were online, the purchase would have most likely been about a month or two ago. We are a Health and Wellness Educational website. We provide a health professional to answer customer emails regarding anything health related. The medical professional can also provide suggestions for a healthy diet for the customer. The site is updated frequently with blogs and health related articles. Tens of thousands of people sign up for the service each year.  Most are very happy with it.  We are sorry that you signed up in error or, if there was fraud of some sort, we recommend that you cancel your card as soon as you see the refund hit your account. If you have already canceled the account, please let us know so we can send you a check. This can happen, and because of that, we make sure to stick to the no questions asked refund policy. I personally went in the system today, and made sure that you had been removed from any type of rebilling. You will not see a charge from us again.

• Initial Complaint

  Date:07/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A charge of ***** was wrongfully taken out of my bank account and i would like my money back. *** never signed up for whatever this is. I dont understand how my card information was taken when ive never interacted with this company. I would like a full refund. Thank You

  Business Response

  Date: 07/31/2023

  We apologize for any inconvenience this has caused you. We have a 90 day no questions asked refund policy, so we have refunded your charge. Please give 3-5 business days to see it show up in your account. From the complaint, its obvious you were not aware of the membership. You either signed up after purchasing a health product online or via a phone call to your house.  If it were online, the purchase would have most likely been about a month or two ago. We are a Health and Wellness Educational website. We provide a health professional to answer customer emails regarding anything health related. The medical professional can also provide suggestions for a healthy diet for the customer. The site is updated frequently with blogs and health related articles. Tens of thousands of people sign up for the service each year.  Most are very happy with it.  We are sorry that you signed up in error or, if there was fraud of some sort, we recommend that you cancel your card as soon as you see the refund hit your account. If you have already canceled the account, please let us know so we can send you a check. This can happen, and because of that, we make sure to stick to the no questions asked refund policy. I personally went in the system today, and made sure that you had been removed from any type of rebilling. You will not see a charge from us again.

• Initial Complaint

  Date:07/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged on my bank account $19.99 and I do not recognize this company. I have tried to find out how to cancel it but have been unsuccessful. I need this cancelled as it is being deducted monthly and I have no idea what it is.

  Business Response

  Date: 07/24/2023

  We apologize for any inconvenience this has caused you. We have a 90 day no questions asked refund policy, so we have refunded your charge. Please give 3-5 business days to see it show ** in your account. From the complaint, its obvious you were not aware of the membership. You either signed up after purchasing a health product online or via a phone call to your house.  If it were online, the purchase would have most likely been about a month or two ago. We are a Health and Wellness Educational website. We provide a health professional to answer customer emails regarding anything health related. The medical professional can also provide suggestions for a healthy diet for the customer. The site is updated frequently with blogs and health related articles. Tens of thousands of people sign up for the service each year.  Most are very happy with it.  We are sorry that you signed ** in error or, if there was fraud of some sort, we recommend that you cancel your card as soon as you see the refund hit your account. If you have already canceled the account, please let us know so we can send you a check. This can happen, and because of that, we make sure to stick to the no questions asked refund policy. I personally went in the system today, and made sure that you had been removed from any type of rebilling. You will not see a charge from us again.

  Customer Answer

  Date: 07/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged a fee ($39.95) that I did not approved nor have I ever heard of this company. Tried to reach out to get this resolved and no response from company. They stole from me and I want my money back!!

  Business Response

  Date: 07/19/2023

  We apologize for any inconvenience this has caused you. We have a 90 day no questions asked refund policy, so we have refunded your charge. Please give 3-7 business days to see it show ** in your account. From the complaint, its obvious you were not aware of the membership. You either signed up after purchasing a health product online or via a phone call to your house.  If it were online, the purchase would have most likely been about a month or two ago. We are a Health and Wellness Educational website. We provide a health professional to answer customer emails regarding anything health related. The medical professional can also provide suggestions for a healthy diet for the customer. The site is updated frequently with blogs and health related articles. Tens of thousands of people sign up for the service each year.  Most are very happy with it.  We are sorry that you signed ** in error or, if there was fraud of some sort, we recommend that you cancel your card as soon as you see the refund hit your account. If you have already canceled the account, please let us know so we can send you a check. This can happen, and because of that, we make sure to stick to the no questions asked refund policy. I personally went in the system today, and made sure that you had been removed from any type of rebilling. You will not see a charge from us again.

  Customer Answer

  Date: 07/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However I do want it noted that I did not sign up for any service that they are talking about nor have I never given out the card information they took money off of so do not believe their response regarding. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not order any of the services this place offers and I want my money back may June and July 2023.

  Business Response

  Date: 07/07/2023

  We apologize for any inconvenience this has caused you. We have a 90 day no questions asked refund policy, so we have refunded your charge. Please give 3-5 business days to see it show up in your account. From the complaint, its obvious you were not aware of the membership. You either signed up after purchasing a health product online or via a phone call to your house.  If it were online, the purchase would have most likely been about a month or two ago. We are a Health and Wellness Educational website. We provide a health professional to answer customer emails regarding anything health related. The medical professional can also provide suggestions for a healthy diet for the customer. The site is updated frequently with blogs and health related articles. Tens of thousands of people sign up for the service each year.  Most are very happy with it.  We are sorry that you signed up in error or, if there was fraud of some sort, we recommend that you cancel your card as soon as you see the refund hit your account. If you have already canceled the account, please let us know so we can send you a check. This can happen, and because of that, we make sure to stick to the no questions asked refund policy. I personally went in the system today, and made sure that you had been removed from any type of rebilling. You will not see a charge from us again.

• Initial Complaint

  Date:06/02/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never ordered anything from this company or subscribed to any of their services, but was charged $9.95 by them on my debit card. I have tried contacting them at the email address their website lists for contacting them and have not received any response. THREE times I've sent them an email asking for them to return the money they took from me. I haven't been available to call them during their business hours but will be doing so. I'm concerned that they have my debit card information and will continue taking funds from my account. This isn't the first time I've had an issue with them, but at least the previous time I was able to get the charge to my card reversed and was assured I would not be charged for any further costs.

  Business Response

  Date: 06/02/2023

  We apologize for any inconvenience this has caused you. We have a 90 day no questions asked refund policy, so we have refunded your charge. Please give 3-5 business days to see it show ** in your account. From the complaint, its obvious you were not aware of the membership. You either signed up after purchasing a health product online or via a phone call to your house.  If it were online, the purchase would have most likely been about a month or two ago. We are a Health and Wellness Educational website. We provide a health professional to answer customer emails regarding anything health related. The medical professional can also provide suggestions for a healthy diet for the customer. The site is updated frequently with blogs and health related articles. Tens of thousands of people sign up for the service each year.  Most are very happy with it.  We are sorry that you signed ** in error or, if there was fraud of some sort, we recommend that you cancel your card as soon as you see the refund hit your account. If you have already canceled the account, please let us know so we can send you a check. This can happen, and because of that, we make sure to stick to the no questions asked refund policy. I personally went in the system today, and made sure that you had been removed from any type of rebilling. You will not see a charge from us again.

  Customer Answer

  Date: 06/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/15/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was checking my credit card statement and I see a charge of ***** to my account my bank caught this amount and decline it. I don't even know anything about this company. I want to know how they could charge my card without me know anything about it. My bank had closed this account

  Business Response

  Date: 03/15/2023

  We apologize for any inconvenience this has caused you. From the complaint, its obvious you were not aware of the membership. You either signed up after purchasing a health product online or via a phone call to your house.  If it were online, the purchase would have most likely been about a month or two ago. We are a Health and Wellness Educational website. We provide a health professional to answer customer emails regarding anything health related. The medical professional can also provide suggestions for a healthy diet for the customer. The site is updated frequently with blogs and health related articles. Tens of thousands of people sign up for the service each year.  Most are very happy with it.  We are sorry that you signed up in error or, if there was fraud of some sort, we recommend that you cancel your card. This can happen, and because of that, we make sure to stick to the no questions asked refund policy. I personally went in the system today, and made sure that you had been removed from any type of rebilling. You will not see a charge from us again.

  Customer Answer

  Date: 03/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The first of every month I am being billed 39.99. I have no idea what for and they are unable to find my account

  Business Response

  Date: 02/15/2023

  We would love to assist the customer, but I am unable to locate the account without additional information from the client. The first 6 digits and the last 4 digits of the credit card would help us retrieve the account and assist the customer further.