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Business Profile

Bathroom Remodel

Bath Fitter
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Original worker to remodel our bathroom had no idea what he was doing so we sent him away after 10 minutes. My husband then facetimed with another worker from another state and the Manager, ****. This worker said he could do job without issue. 2nd trip for this company, worker did what he could but bottom pan he brought was not right size. 3rd trip from this worker, got it 'all' done but my bathroom was FILTHY when he left AND there was several missing spots of no caulk. Complained to **** on 5/5/23 and he was to call ** back that day or 5/8/23 with refund amount and when someone could fix issues since we had family come in 5/9/23 and STILL NO RESPONSE! We spent many days away from work without pay for a job that was to be TOTALLY done in two days and have yet to hear from their Manager, ****, or anyone else from this office regarding the c*** job they did or our refund.

    Business Response

    Date: 05/24/2023

    I have tried to reach out to **********************/*********************** a few times regarding their service. One of our employees from the ****** office reached ********************** and he no longer required service on his Bath Fitter system. I did let him know that we would make an adjustment on his final billing, I am just waiting for a call back to discuss the amount.

     

    -*************************

    Branch Manager Bath Fitter

    Customer Answer

    Date: 05/24/2023

     
    Complaint: 20041185

    I am rejecting this response because: This is not how it went down. **** called me twice and I answered on second call. He offered me a mimimal amount back and I told him that was not satisfactory due to all the issues and missing work so many days. He said he wanted to come do adjustments on shower after I told him **** had done the rest of the work they were lacking since **** did not come through with his promise of getting someone out there before in-laws came to town and using that bathroom. I advised him at that time to contact **** if he wanted to schedule anything and to call me back when he had a better refund amount back to **. 

    Sincerely,

    ***********************

    Business Response

    Date: 05/30/2023

    I have made an additional offer for compensation to the customer.  I contacted him today and was asked to call back tomorrow to further discuss.  I will update once I speak with him tomorrow.

     

    Thank you,

     

    -*************************

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