Reviews

This profile includes reviews for Southwood Realty Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Southwood Realty Company

  165 S York St Gastonia, NC 28052-4120

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  Southwood Realty Company

  843 Devonshire Dr Concord, NC 28027-1753

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  Southwood Realty Company

  6401 Woodbend Dr Charlotte, NC 28212-2060

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  Southwood Realty Company

  1657 Quail Woods Rd Gastonia, NC 28054-3836

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  Southwood Realty Company

  1890 Cathedral Mills Ln Rock Hill, SC 29732-7507

Review Details

• Review fromChris A

  Date: 04/05/2023

  1 star

  Chris A

  Date: 04/05/2023

  We ended our lease at *********************** and were told we had to pay $794.30 due to the carpet being damaged which we went ahead and paid IN PERSON to the office. Now they are telling us the money orders got lost in the mail THEY sent out to corporate and are threatening to send us to collections over money we paid them that THEY lost... I would appreciate it if someone could please look into this as it's absolutely ridiculous that we would even be liable for this payment at this point. We've tried calling the number of the person threatening to send us to collections multiple times now and left multiple voice mails and got no response. The office at the arbors keeps telling us they are working on it but it's been over a week now and we've yet to move one step closer to being done with this issue. This should no longer have ANYTHING to do with us since we paid the money IN PERSON with two money orders. What was done with those money orders after we paid has absolutely NOTHING to do with us.

  Southwood Realty Company

  Date: 04/11/2023

  We have contacted the property and they admit to taking the payment and mailing it to the corporate office. This item seems to have been lost in the mail system. We are actively working with the post office to locate the item but we are at their mercy. Since we do have acknowledgment from the office staff of the payment we are placing the account on hold. The money orders have yet to be cashed as in the event we cannot locate the original money orders we may need the copies to secure a reissuance of the money orders. Someone will be in touch either way to let you know of the status. Thank you for reaching out and making us aware of the issue.Respectfully

• Review fromKyra H.

  Date: 02/27/2023

  1 star

  Kyra H.

  Date: 02/27/2023

  I have been living at ************************* which was previously **************** in ******, ******** since 2020. I had a great experience until Southwood Realty took over and the lease changed to new people. The guy that sleeps in the room directly above the master bedroom makes banging noises that wakes us up in the middle of the night and keeps us from being able to fall asleep (EVEN WITH A SOUND MACHINE, FAN, AND EARPLUGS ON). We have had to sleep in our guest bedroom many times. We go to bed in our master bedroom around 10, and are woken up and have to move the guest bedroom in the middle of the night. My husband is in medical school and cannot afford to lose sleep because of his consistent tests and quizzes. This is unacceptable, especially after the fact that I have made at least 5 e-mail noise complaints specifically about this issue, emphasizing that it is occurring after quiet hours. I have gone into the office before as well, they always say they will call the guy but the noise continues. Ive record the noise on my phone whenever it happens and have repeatedly sent them to the property manager. The property manager said she had a meeting with them but the noise keeps happening. We met with the property manager afterwards with more video evidence and she refused to do anything. While we understand there is normal apartment noise this happens DURING QUIET HOURS. The manager told my husband and I that their lease is up in June and that we move out in May. She implied that we would just have to wait it out. We want to end our lease early without any fees and get our security deposit back since we have to move as soon as possible since we cant sleep. It has gone on for months and the property manager is obviously either unable or unwilling to do anything about the noise during quiet hours. I continue to be dismissed over and over again and we see no other option but to move at this point.

  Southwood Realty Company

  Date: 03/01/2023

  The management has gotten with the tenants and agreed to allow them to vacate without penalty.Thank you for your time and assistance with this matter.

• Review fromSean F

  Date: 02/22/2023

  1 star

  Sean F

  Date: 02/22/2023

  One of the most awful companies you can rent from, they call them "luxury" apartments with bullet holes in the window's from mass shootings, half the ** units aren't working or old and outdated and missing speed bumps just to save money wile people fly around corners and when you call Southwood they refuse to take any concerns seriously, and now instead of reaching out to local ************** or any local rescues LIKE I DID for solutions for the community cats the management they hired says it's better to starve them out EX**TLY WHAT THE RESCUES SAID NOT TO DO!

  Southwood Realty Company

  Date: 02/23/2023

  We are not aware of any issues at this property but will look into these allocations and we do request that tenants do not feed stray animals on the property to help discourage an overpopulation of feral cats. We do have a pet policy in place at all properties for the safety of our tenants.

• Review fromJamie W

  Date: 10/06/2022

  1 star

  Jamie W

  Date: 10/06/2022

  We left the apartment in January 1st of 2022 with a balance of zero and now we're getting a hit on our credit for almost $3,000 after we learned that their previous management at the ************ Apartments in ***** was caught stealing rent money and has since vanished from the job.. although we are not the only ones to have had our rent money stolen at the Trotters Run Apartments someone came by to show us the legal paperwork of where **** stole about $4,000 from him. Southwood Realty claims that ************** stay plus only paid them $11,000 and I have receipts for up to $17,000 from ************** state Plus

  Southwood Realty Company

  Date: 10/07/2022

  All ** Stay Plus payments are direct deposited into an account there is virtually no way funds can be stolen. We have checked and the amount paid by SC Stay was $11,830.00 which has been posted to the account correctly.

• Review fromLeron M

  Date: 08/29/2022

  1 star

  Leron M

  Date: 08/29/2022

  I rented an apartment from The Commons At ********* which is owned by Southwood Realty. Southwood Realty issued me a refund check that had my name and another persons name on it. I notified the property manager of the issue and he acknowledge the mistake. Then he informed me that the error was odd and he would escalate it so a new refund check could be issued. six emails and several attempted phone call later. I am still waiting on a corrected refund check. Today I was finally able to speak to someone from the corporate office and the representative refused to give me her name. After some conversation, the corporate rep stated that the issue may have come because I technically didn't rent from them that they had only purchased the property on the same month that I moved out and that's why they're were the company to issued the refund check. She then told me that I needed to contact the property and have them to correct the issue. When I explained that the property informed me to contact "corporate" she told me that the property had to fix it because they had my file which could prove the error on the check. I've been given the run around trying to get my refund.

  Southwood Realty Company

  Date: 08/31/2022

  We have instructed the property to reach out to them to exchange the incorrect check for the correct one. We are not sure why this occurred but our apologies for the mix up.

• Review fromPamela N.

  Date: 08/25/2022

  2 stars

  Pamela N.

  Date: 08/25/2022

  I live at Avalon "Luxury" apartments in ********** **. I was told when looking at demo apatment that I could update to a premier 2 bedroom. Which included hardwood floors, ************.... when my actual apartment was available It was carpeted! When I complained the woman said I could only get hardwood on a 1st floor apartment. The 2nd and 3rd floor apts have to be carpet due to being a noise insulator. LIE! I know people here now that have hardwood in upper levels. Still paying $1668 a month though! Service requests are a joke. ALWAYS takes weeks to fix. I called about my toilet running and it took 3 weeks and I just got my 1st water bill of $178 for July!!! Say what??? It's more than my *****************! No one cleans up after their dogs, never gas in the grills and people that don't live here are always in the pool area. The slideshow and pics when looking to rent here show tanning beds(can't use), a fire pit(non existent)! I was definitely misled on what this units was supposed to be, yet still paying that premier price! I needed a place to live being a sold my house and moved here from out of state, but at what cost? I am a very humble reasonable person, but I'm being charged over $500 more than my mortgage was to have ..again " LUXURY" living, and it's anything but. It's sad because I like this community and my neighbors.

  Southwood Realty Company

  Date: 08/29/2022

  We spoke with the Regional and the property manager for this property. It is our understanding that ************** was notified of the carpet as it was the only premier floor plan available and her daughter came to view the unit prior to ************** moving in the unit. The service order for the toilet in the unit was delayed due to being short staffed and other items taking a priority. We do acknowledge that the water bill is higher than should be and the regional will be giving her a concession on her account for this overage. The property should be in contact with **************.

• Review fromKatina A

  Date: 08/21/2022

  1 star

  Katina A

  Date: 08/21/2022

  I moved into ******************* on July8 *****. I was made all these promises for the unit, patio pressure washed, back yard would get landscaped like the rest of the property. As of today i have not any of them fulfilled. Time and time again, I've been told working on it. Shortage of maintenance staff. Dishwasher leaks, garbage disposal has has 4 tickets for repair STILL not fixed properly. This isn't my idea of a LUXARY apartment when i pay over ******* a month in rent. Horrible. I cant wait for my lease to be up and I just got here to A R B O R S @ *************** . Its a BAIT AND SWITCH property for me.

  Southwood Realty Company

  Date: 08/22/2022

  We have forwarded this information to the Regional Manager of this property and he is addressing it with the maintenance team and will be in touch with **************** personally.

• Review fromCharleton M

  Date: 08/10/2022

  1 star

  Charleton M

  Date: 08/10/2022

  The worst company that I've dealt with in 10 years of doing business. ******** and ******* in *********, ** Hunters Creek Palisades are 2 of the most rude and incompetent people I've ever dealt with. The air conditioning unit has been broken for 3+ weeks throughout July and they act as if that's no big deal. This is a typical corporate company that doesn't care about you. It seems like they've trained their receptionists to be be completely inconsiderate and disrespectful. I've lived here for 3-1/2 years and paid $50,000+ in rent, but patronage doesn't matter nowadays. I know this review won't do anything to hurt the company, but hopefully it will encourage ******** and ******* to treat the next tenant with some decency.

  Southwood Realty Company

  Date: 08/11/2022

  We have forwarded this review to the Regional Manager as well the Regional Director to address with the staff. It is our understanding they are waiting on a part to repair the **** but a window unit has been provided and we are trying to expedite that part as quickly as possible.

• Review fromDasia B

  Date: 07/31/2022

  1 star
  I have signed a lease and paid a $1680 deposit at **************************** location. I was informed my move in date was 08/13/2022 and that the current tenants were vacating the apartment on 07/30. On 07/30 30 min before the end of their business day I was called and informed that the tenants changed their mind and no longer want to move. The only other model available is not until 09/19/2022. If the current tenants were able to change their mind the day of why have me sign a lease and pay a deposit? I must now leave my current residence by April 1st after now giving a deposit and signing a lease with no where to go. I have already paid a storage unit , movers, and a truck. This is a HUGE inconvenience. DO NOT MOVE HERE!!!!!!!