Complaints
This profile includes complaints for Riddle & Riddle Injury Lawyers LLP's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To whom it may concern on January 2024 I begin the process of selecting this Law Firm for my personal injury case, I've had a very terrible experience I was treated by the intake worker case manager in ************ like I was someone on the street corner there was a terrible impropriety, there seems to be some kind of mismanagement where the case manager told me she could not find my treatment center and she rather throw it down , I was in a terrible accident where cars could have ran over my car or 18 wheelers could have ran over me in the car if they were that close enough behind me when someone turned out in front of me, the intake case manager in ************ office talk to me like she didn't care , never concerned that I was being harassed by the insurance company ,at all and ask have fallen down anywhere and hurt myself I was shocked, and told me some people did not like signing power of attorneys if I did not like signing one I could go somewhere else like I was someone on the street corner I I've never experienced this kind of improprieties I was given a second case manager who laughed at me over the phone the first time we communicated I thought nothing was funny, mentally I am burned out from the accident and I'm considering seeking medical attention because of the trauma and mismanagement and abuse of your personal injury Law Firm it is not the attorneys that I'm concerned with! it is the employees and certain management of improprieties of behaviors that has traumatized me I feel that my case will never be resolved, or be drawn out for a very long time I feel there is some discrimination, I feel that no one cares , or seems to care about my concern at the law firm,
Business Response
Date: 08/15/2024
We regret to hear this from someone who we are working so hard to help. We are on your side and none of our staff laugh at unfortunate circumstances. We know your disappointment is directed at the other side but we have to tell you how the other side views your case. Accidents are very traumatic events and we take your situation very seriously. That is why we have consistently worked diligently on your case, staying in touch with the insurance company and you. Cases dont always move as quickly as we would like but we have provided you with updates on a consistent basis. We are committed to resolving all our clients cases as quickly as possible while doing our best to get you maximum compensation.Customer Answer
Date: 08/15/2024
Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. An addition I want to feel when I call the law firm that my phone calls are not ignored ! the attorney involved with my case has been very polite and I've never had an issue with her, she has advised me she is personally working diligently to resolve my case and I am satisfied with that decision thank you and consider this case closed,Sincerely,***********************;
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