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Business Profile

Amusement Parks

Wet 'N Wild Emerald Pointe Water Park

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Amusement Parks.

Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

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Review Details

  • Chelsey S

    Date: 07/25/2024

    Chelsey S

    Date: 07/25/2024

    I ordered tickets online 7/24/24 and the website had technical issues. I called my bank due to the charge and my bank referred me to the merchant. The lady that returned my call stated they do not have any pending charges for my tickets. My bank stated the transaction was approved and my funds was deducted from my account. This is unacceptable and unprofessional for guest that are traveling from another state or any customer. I understand technical issues happen but Emerald Pointe should be able to verify your order and send tickets.

    Wet 'N Wild Emerald Pointe Water Park

    Date: 07/26/2024

    First off, I wanted to apologize for your experience I'm assuming with the online service team. IT runs that team, and we are sending your notes so they can take appropriate action for giving you that experience. Do you by chance have the name of who you spoke with? No worries if you don't. I looked into your order and saw that one order was successful and went through. The second order did go incomplete and will show pending charges on the account but those will fall off within 2-3 days if it hasn't already. I thankfully don't see the incomplete order in my pending ones that are still suspected to go through. Once again, I wanted to apologize for the experience.

  • Keenia P

    Date: 07/23/2022

    I travel 7 1/2 hr from MD just to get turned around be they were “at capacity” which they Dale tickets and you chose a date so how does that happen!! They then tell me it will take 7-14 days til the money will go on my card I will NEVER to back and either will my family $187 dollars gone and we won’t talk about the gas!! SMH I’m BEYOND ******!!!

  • Fiona B

    Date: 06/26/2022

    Fiona B

    Date: 06/26/2022

    Customers who purchase tickets onsite within 15 minutes of a decision to close, who in my case did not even enter the park should get a refund! 06/16/22 they refused to issue a refund, the only option is a rain check, we did not spend any time in the park, very disheartening! Money wasted, got nothing for my $165 plus gas and parking.

    Wet 'N Wild Emerald Pointe Water Park

    Date: 06/27/2022

    *****, I am sorry to hear of your negative experience here at the park. Please know that we try to do everything possible to ensure a positive experience at our facility. With that being said, we do always know when the park is going to close due to weather as sometimes inclement weather pops up with limited notice. With that being said, we emailed you on 6/18/22 after you left a comment on Trip Advisor and filled out a contact request on our website but we never heard anything back from you. Someone will be in touch today to talk to you about that refund.

Wet 'N Wild Emerald Pointe Water Park is NOT a BBB Accredited Business.

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