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Business Profile

Hardwood Floor Contractors

Weeks Hardwood Flooring, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The hardwood floors from Weeks Hardwood Flooring have been cracking and popping for over two years. The flooring was installed three years ago and I had a one year walk through to acknowledge the issue with my contractor. Weeks sent someone out two different times to drive screws from underneath the floors but this did not help.the problem. The pops are very loud ! It is unbelievably annoying. They have not resolved this problem although I have been patient with them and actually have allowed too much time to pass without a satisfactory resolution. They don't care. I would be embarrassed at the poor quality of this installation and lack of responsiveness. This is my home and I have to walk on these floors every day and put up with this problem. Since I don't expect them to fix the problem, I would like an acceptable settlement so I can move on and pursue other alternatives.

    Business Response

    Date: 04/04/2025

    *** - thank you for your feedback. We take our customer service very seriously and appreciate your concerns. 


    Regarding your home - we have been out to your home on at least 6 different occasions at your request. You have all of our contact information. Please feel free to give us a call if you would like to discuss further. 

    Customer Answer

    Date: 04/04/2025

     I am rejecting this response because:  Weeks claims they have been out six times at my request. This is not accurate. As stated previously, they came out twice and went under the house to apply screws to the floors from underneath. This did not work. The bottom line is my floors still pop very loudly. I don't care if they've been out here six times or 26 times, my floors are still popping. I've had to call them each time to come out even though they didn't complete what they were going to do in one visit. If they were concerned about my floors being fixed, and their desire for customer satisfaction, they would have contacted me and been proactive in resolving this problem.


    Business Response

    Date: 04/08/2025

    We have time sheets and GPS documentation of each visit. We have come out to address any issue you have had each time at your request. If you have further potential issues please contact us directly and we will be happy to discuss as we have at each occasion. You have all of our relevant contact information. Thank you. 

  • Initial Complaint

    Date:02/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Before closing at the blue tape inspection, we put tape all over the floor. We were told it would be fixed.The day before closing on the final walkthrough, we asked again and were reassured that everything would be fixed.On closing day I came to take pictures of and remove the tape but someone had already removed it all apparently without taking note of any of the problems.Five days after closing I mentioned the flooring when asking when things would be fixed.I've been asking about it and mentioning the flooring for over a year now.*************************** has even come here multiple times and I've shown him the flooring and he said it would be fixed.One week ago he was here again and finally said he would schedule the flooring to be fixed. I showed him some of the worst spots and told him there were small scratches and scuffs everywhere. He once again, said it would be fixed. l and said to **** all the spots with tape again.So I marked all the spots and now the weeks flooring came and did not fix all the spots.This is unacceptable. I've been asking and waiting for this to be fixed. I've also filed a BBB complaint against the builder. I don't know whose fault this is but every step along the way I've been assured that this will be fixed and now that the time has come all of a sudden there's no record of the problem and nothing is being fixed.

    Business Response

    Date: 04/11/2024

    **** - we appreciate your feedback. This remains an ongoing situation and discussion between all parties involved. We are in the middle of standard procedure for one-year warranty lists for new construction homes. We assure you there will be a discussion regarding a resolution at the proper time. Thank you. 

     

    Best,

    Cameron Weeks

    Weeks Hardwood Flooring

    Office - ************

    Cell - ************

Weeks Hardwood Flooring, Inc. is BBB Accredited.

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