Complaints

This profile includes complaints for Pete Wall Plumbing Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pete Wall Plumbing Company, Inc.

  835 Winston St Greensboro, NC 27405-7235

  
• 

  Pete Wall Plumbing Company, Inc.

  PO Box 14175 Greensboro, NC 27415-4175

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/7/23. I called Pete Wall Plumbing to schedule a service call and I spoke with a receptionist/secretary that was very rude and offensive. She told me that she not believe that I was a notable/legit property manager and she had nothing but attitude. When I asked her why she was so rude she hung up on me. I called her back directly and asked her could we start over and set up a plumbing service call? She followed up by telling me that she and her company do not want to do business with me and she had never heard of me or this Your Friendly Real Estate before. I have been a full time real estate broker working in *********** ** for 35 years and I have never been disrespected so badly!! I will make it a point to tell my fellow real estate community about the total lack of customer service that I received today on the phone with the receptionist/secretary at PETE WALL PLUMBING CO.!!

  Customer Answer

  Date: 02/18/2023

  I have not heard from the business in response to my complaint.

  
  

  

  Business Response

  Date: 05/26/2023

  PETE WALL PLUMBING CO., INC.
  835 WINSTON STREET / *********** **
  27405
  P.O. BOX 14175 ZIP 27415
  *************
  PHONE: 336-373-8365 &
  373-8366   FAX: 336-373-1045                   
  EMAIL: *******************@gmail.com 
  or ******************[email protected]
  
  May 26, 2023
                  First,
  in response to the complaint of poor customer service experienced by a potential
  customer on 2/7/23, we want to truly apologize. 
  We regret that your experience with us was less than professional, and
  that it left a negative impression in your mind of our company.  We strive to always give the best experience
  that we can to our customers and our potential customers and if we fail to do
  so, we take the experience back to the drawing board and revisit our actions to
  figure out what we can do differently to change that perception.  Although we have been in business for many
  years, the industry is forever changing and competition stiff and we must
  evolve and strive to go “over the top” with great customer service.  It would be foolish of us in this day and
  time to think we are exempt from error and we realize we are capable of falling
  short of our goals to always consider the public first, for they are the source
  of our survival as a successful business! 
                  Secondly,
  although we are reminded that we are all human and may at times fall short of even
  reaching the minimum level of “good customer service,” this review has
  definitely reminded us that there is much room for improvement if we are to survive
  in today’s “small business” industry.  With
  that being said, we will attempt to reach out to the customer to extend our
  apologies on a personal level and hope that they will allow us to make a second
  effort to exhibit good customer service and professionalism as we should always
  make every effort to do.  We never want a
  potential customer to have an unsatisfactory experience, especially in just
  making a phone call to inquire about our services. 
                  Lastly,
  we sincerely apologize again on behalf of Pete Wall Plumbing Company and we
  thank the customer for bringing our shortcomings to our attention.  We intend to take this review to heart and strive
  to make changes so that every interaction with our company is a positive
  one.  We will re-train our employees and
  reiterate the importance of always putting our best energy forward when
  interacting with the public.  We understand
  that the public’s support and patronage is how we survive as a business and we will
  make every effort in the future to show our appreciation!
  

  Sincerely,
  

  Pete Wall
  Plumbing Company, Inc.
  336-373-8365