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This profile includes reviews for Pete Wall Plumbing Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pete Wall Plumbing Company, Inc.

  835 Winston St Greensboro, NC 27405-7235

  
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  Pete Wall Plumbing Company, Inc.

  PO Box 14175 Greensboro, NC 27415-4175

  

Review Details

• Review fromSandy J

  Date: 02/20/2024

  1 star

  Sandy J

  Date: 02/20/2024

  I called ***************** Plumbing to set up a job to install a toilet, sink and bath/shower faucet. I told them I had all the materials needed except the sink p trap. I asked about the hourly rate . I was told $210 and there was an hour minimum. When the 2 plumbers arrived they only installed the toilet and part of the bathroom sink faucet. ******* stated he didnt have 1 1/4 drain p trap for the sink? He said he could go get one but that would take up time and they were on set times. He also said he couldn't install the bathtub or shower faucet because the set I had bought did not have the right rough in valve . Earlier, I had mentioned I had another job for them and would be setting up another appointment. He said since they were coming out again the next plumber could finish the job. I was asked to pay $489. I thought it was rather high but wrote the check. They were at the house for an hour and 15 minutes. I saw he had a handwritten invoice with a carbon copy back in his hand and asked for a receipt . I was told it would be mailed. It was never mailed so I called for asked for one. I was sent an invoice with no detail except the total cost $489. I emailed again and asked for detail on the invoice TWICE. I never received an answer. To top it all off, I went to a plumbing supply and showed them the bathtub shower set. I showed them a picture of the place the rough needed to go in my house. They told me I had all the right parts . They didn't know why the plumber said he couldnt install it. Most of the job as contracted was not done but still cost $489. I was unable to stop payment on the check. They had cashed it right away.
  

  Pete Wall Plumbing Company, Inc.

  Date: 02/23/2024

  In response to BBB complaint via email dated 2.21.24:
  

  The plumbers start time was 7:30 9:10 and we charge $210 per hour from dispatch until completion which includes travel time as well.  Customers location was hr away from our shop.  We will, however, credit hr which is $56.04 ($52.50 + tax).
  

  As for the actual work and diagnosis, below are the details as follows:
  

  There was nothing indicating that customer informed we would need a 1 trap or about the galvanized piping on work order.
  

  Whoever roughed in the tub & shower valve did not adjust it correctly in the wall for the thickness of the mud and tile so it needs to be readjusted so trim can be installed.  Customer had Delta trim that could not be installed on the type of valve that was already installed.  If the correct trim had been available,we could have adjusted the valve in the wall and installed it.  Customer may want original person that installed the valve initially to come back and adjust properly. 

  Whoever set the water closet (toilet) ****** did not have the bolt holes set evenly and bowl was crooked, so we set the water closet in place without bolting down so customer could approve its location since it would be set back crooked.  Customer approved the location and we then pulled the water closet bowl and installed the wax seal and reset it.
       

  We were asked to check the upstairs tub and shower valve (which was not part of the original work order) because it was dripping.  To repair it would involve a new cartridge which we did not have and would have to provide on a subsequent trip.
  

  It seems as if we were the second company or set of people to work on this plumbing, so coming behind someone elses work and not knowing what we will encounter is not always cheap and easy, and will sometimes require additional trips to complete to the customers satisfaction.   
  

  We feel that we did not take advantage of the customer in any way and our labor costs (minus the hr) and material costs were fair for what we provided.  Our reputation is important to us so we try to be as proficient and fair as possible with all of our customers.  When customers provide their own materials, we can only install them if they are correct for the job.  It is especially difficult when we are following behind a previous plumbers work and expected to repair or complete what they did not without added costs.  We are sorry that the customer feels we did not complete the work to their satisfaction, but we could only work with what we were provided, and on occasion, have to make additional trips to get proper materials to complete the job.  Our plumbers work hard and have no reason to purposely leave a job incomplete because their very livelihood depends on the quality of work they complete, not the quantity.  Again, we are sorry that we were not able to satisfy the customer.  As stated before, we are willing to delete hour off of the total, but we believe our diagnosis and work performance was fair considering the above stated circumstances.