Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The technician barely glanced at the clogged sink, never even touching it other than to open the cabinet underneath and take a momentary glance at the pipes from a standing position before recommending replacement of the kitchen waste pipe that would involve ripping open the finished basement drywall ceiling and real wood paneled walls on the off chance (and with no evidence) that the drain pipe was deteriorating. The other option he offered was to use a 'machine' (really just a standard 25' drain snake) for $400, a ridiculous price, and with no guarantee. Such an option with a 50 foot snake would be rather standard solution for a much lower price, but he seemed to think me clueless. He also tried to tell me my house was built 40 years earlier, as if I wouldn't be aware of the age of my own house. I felt he was condescending to me because I am a woman. It was a complete waste of my time and the $73 (and change) dispatch fee for which I did not receive a receipt in person or via email. All told, the whole superficial farce took about 15 minutes, including processing my credit card!

  

  Business Response

  Date: 05/05/2025

  Go Green prides ourselves on 5-star great quality service and it appears that our team member failed to provide that service. We have spoke with the customer and have agreed to provided a new solution to help with her clogged kitchen sink. 

   

   

   

  Customer Answer

  Date: 05/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. After calling to discuss my concerns by phone, the manager returned for another visit at no charge. He and a technician made a good faith effort to clear the clog. Unfortunately, that wasnt possible, but they are also sending out a senior technician to review the situation and provide options. I am satisfied with this resolution and truly appreciate their efforts to provide excellent customer service.

• Initial Complaint

  Date:08/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Go Green on Friday as my son's toilet was leaking. They came out that day and replaced a wax ring on the toilet. He wasn't even there an hour and charged us $414.00 for a wax ring??

  

  Business Response

  Date: 08/27/2024

  Go Green is a locally owned and operated company that works hard to keep our prices competitive with other local reputable companies so that we can provide great service to every customer. We are so happy that we were able to provide same day service for your son's property for a leaking toilet (called in 8/9 at 1258pm and competed work 8/9 at 523pm). During our visit, our plumbing professional provided great options up front for the repairs needed and went over those options with **** (your mom, whom was at the home during the visit). Once **** signed off on the estimate provided our plumber completed the work while onsite. The estimate included....

  Dispatch Charge--$69

  SERVICE TO PULL EXISTING WATER CLOSET / RESET EXISTING WATER CLOSET--$314
  
  Includes:
  New Braided stainless steel supply.
  New closet bolts
  New china caps
  New wax ring
  Caulking base of water closet to floor as required

   

  In order to replace a wax ring for a proper seal, the toilet must be pulled, water line replaced, new bolts, new caps, along with putting the toilet back to fully seal it again. See attachments for reference.

  We are happy to have a conversation about our visit and how we can help. 

  Customer Answer

  Date: 08/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These guys came for ONE leak, then asked me if I had any other problems. I told them about a sometimes leak in my laundry room. They said they could take care of that and offered to inspect for other needs. I said sure. They hit me with a $6000 bill for everything. I told them I just didn't have it, so this "tradesman" ran around like a used car dealer "talking to the manager" to get the price down to $5600. After dealing with 2 inches of water in my bathroom I was scared and my understanding was that everything would be fixed. Z On their way out the younger guy came and got me and said they MADE A MISTAKE and conducted the inspection with the water turned off. He showed me TWO leaks I hadn't even known about. One under my sink (the photo is here with the bucket they placed there) and one on my downstairs toilet WHICH I STILL CAN'T USE BECAUSE OF IT. They were trying to get more money from me but I didn't have it.Also, on the way out I got the guy and showed him one of the sinks that he'd said he'd unclog and said, "You didn't unclog this." He said, "Yes, we did!" and wiggled the thing so the water would go down and walked out. HE KNEW I THOUGHT HE'D DONE IT.Long story short is they came to fix ONE leak and they ignored what I needed done and just did the expensive work ($5600!!!), and left me with THREE LEAKS and TWO CLOGGED DRAINS(they never fixed the one in the laundry room, even though they said they did).They just left and they say that I opted out of some of that work. They lie. WHY ON EARTH would I pay all that money knowing that I'd have all those leaks? They SOLD me on that work that they didn't even bother to do.I had to get a line of credit, and still owe $4000 on it. I don't even have the money to fix the things they ignored.

  

  Business Response

  Date: 07/10/2024

  Go Green was called for an appointment for this customers home on 3/18 and Go ******************** arrived on 3/19 at 946am to address the issue of a flooded basement with inches of water and stated it *** be from the piping from under the downstairs bathroom since in which she has turned the water off to this home. She requested this issue be resolved asap since she was having a realtor out in 2 days to look at the home for the market. Our technicians arrived to water off to the home and immediately went to address the possible leak in the basement/downstairs bathroom, then completed a walk through to see if there are any areas that *** cause a problem when the water is turned back on and provided 4 options from there. The customer approved an option of choice and the technicians completed the work needed. Once the work was completed, the water was restored to the home and an additional evaluation was performed and additional concerns were provided in which the customer denied approval to complete those repairs. Our technicians provided 77 photos and 15 videos for the customer to show items of concern before and after along with repairs made.  In which all of these have been posted to the customers Go ******************** account for referral. On 7/2/2024, we received a call from ****** pertaining to her complaint in which included screaming of many threats over our recorded line to our customer service specialist and she let ****** know that she would have a manager reach out as soon as possible. Moments later, we received a notification that a 1 star review on ****** had been submitted via the customer. See below.

  BEWARE BEWARE BEWARE - These rip-off artists took me for over $6000. They came to fix a leak, and sold me a complete overhaul of my plumbing. Then they apologized as they left and said they'd forgotten to turn the water back on before checking for problems, so they left me with TWO NEW leaks and 2 clogged drains! The leaks they left weren't even there before they worked on it!
  I'm a single older woman and they saw me coming. These people are seriously predators.

  A manager then called ******************* back on 7/2/2024 at 228pm on our recorded line to have a conversation about her concerns and how we can help get those concerns resolved as we always warranty our workmanship. She agreed to a visit from our manager and a technician on 7/9/2024 as that is what was best for her schedule. At 210pm on 7/9/2024, our dispatcher notified ****** of our teams eta for arrival and the customer also received a text with the technicians photo with bio which is part of our policy. During this quick visit due to being asked to leave, our manager went over the previous visit per the customer account along with going over the options provided. She stated that if we were not going to be completing free work today, then she doesn't want us in her home. 

  Yesterday evening, 7/9/2024, we received this complaint, a Nextdoor review and text to the company line with an additional threat. 

  Go Green provides great options upfront to take care of customers emergencies and always warranties our workmanship. We would have loved the opportunity to come to a conclusion with ******************* but our professional support was declined.

  Customer Answer

  Date: 07/10/2024

   I am rejecting this response because:
  
  This response is full of blatant LIES. I have NO intention of selling my house and did NOT tell them that I did. I did NOT knowingly approve of anything that said "don't fix these existing problems I just showed you." Why on earth would I tell them not to fix leaks?

  Also, they haven't acknowledge the fact that they were negligent in inspecting for problems WITHOUT TURNING THE WATER ON FIRST, and therefore leaving several items that needed fixing.
  
  I have received TWO contacts online from customers who have had similar problems and I have referred them to BBB to file a complaint and we will be filing a complaint with the *** together. 
  
  This is NOT resolved and this company owes me the repairs they promised.

  Customer Answer

  Date: 07/11/2024

  I had a long verbal conversation with them.

  1. They were supposed to fix a leak in the laundry room that they didn't fix.

  2 & 3. They verbally told me they would fix the two clogged drains in my bathroom and when I stopped them on the way out to say the drain wasn't clear, he said that they had cleared it. Why would he lie if I'd purposely told them not to do the work?

  4 & 5. Substandard work would be the complete INSPECTION they did...WITHOUT TURNING THE WATER ON FIRST. The guy told me it was a mistake. Then he told me about 2 NEW leaks they'd found (We'd already agreed on a price for all the work). I didn't have anymore money by then, so I was left with TWO LEAKS, including one in the toilet I am no longer using.
  

  Did you need more photos?

   

  Customer Answer

  Date: 07/11/2024

   I am rejecting this response because:  

  Date Sent: 7/11/2024 3:18:13 PM
  

  I had a long verbal conversation with them.

  1. They were supposed to fix a leak in the laundry room that they didn't fix.

  2 & 3. They verbally told me they would fix the two clogged drains in my bathroom and when I stopped them on the way out to say the drain wasn't clear, he said that they had cleared it. Why would he lie if I'd purposely told them not to do the work?

  4 & 5. Substandard work would be the complete INSPECTION they did...WITHOUT TURNING THE WATER ON FIRST. The guy told me it was a mistake. Then he told me about 2 NEW leaks they'd found (We'd already agreed on a price for all the work). I didn't have anymore money by then, so I was left with TWO LEAKS, including one in the toilet I am no longer using.
  

  Did you need more photos?

   

  [Click to View All Consumer Messages]

  Date Sent: 7/10/2024 4:48:11 PM
  

   I am rejecting this response because:
  
  This response is full of blatant LIES. I have NO intention of selling my house and did NOT tell them that I did. I did NOT knowingly approve of anything that said "don't fix these existing problems I just showed you." Why on earth would I tell them not to fix leaks?

  Also, they haven't acknowledge the fact that they were negligent in inspecting for problems WITHOUT TURNING THE WATER ON FIRST, and therefore leaving several items that needed fixing.
  
  I have received TWO contacts online from customers who have had similar problems and I have referred them to BBB to file a complaint and we will be filing a complaint with the *** together. 
  
  This is NOT resolved and this company owes me the repairs they promised.

  
  
  
  

  

  Business Response

  Date: 07/16/2024

  On 7/9/2024 our service manager along with a professional technician went out to go over the sold work and completed from 3/19/2024 and to compare the current concerns with the customer. This was our attempt to try and help the customer understand what work she agreed to during our visit on 3/19 and what additional issues need attention. That way we can get to a common ground for customer satisfaction. As our manager tried to discuss what was completed, she stated that she was not going to go over all that. This visit conversation was recorded.
  MANAGER
  8:43
  What I wanted to say was I'd like to go over that with you and see where the discrepancy is at.
  
  CUSTOMER
  8:51
  You can go find that out and come back to me and tell me what you guys need to do with this.
  
  MANAGER
  8:57
  Without talking to you, it's going to be very difficult to understand what it is you're expecting. So I'd like to go over what was there.
  
  CUSTOMER
  9:03
  I'll just tell you what my expectations are, and you can come back to me with as close as you want to get to that. You're off the hook for the laundry room, because quite frankly, I don't want you people, I don't trust you to inspect or do another thing in my house. The other things, if you don't think that needs fixing, then fine. I'll be happy not to be able to close my door there. The bathroom should be fixed, whether I was billed for it or not. And these two things need to be cleared. And if that's a few hundred dollars worth of work, you guys need to eat it.
  
  Again, we were happy to have a professional conversation without being yelled at or threatened so that we can come to a solution. 

  Customer Answer

  Date: 07/23/2024

   I am rejecting this response because:
  
  When I showed you the kitchen sink that was leaking (that your own man pointed out to me before he left), you said, "that's bone dry" and denied the leak. But it's there. There was water in the bucket the other day.
  
  You can offer to fix that leak or not. I don't need you stealing any more of my time "going over" your lies. 
  
  The leak is on the invoice. The leak is not fixed. I will be filing with ******************* and going to *****'s List next.
  
  I have cleared the drains that you were too incompetent and dishonest to clear, so really all that's needed is the sink and the toilet fixed.
  
  

  Customer Answer

  Date: 08/14/2024

   I am rejecting this response because:  

  That their lawyer stop harassing me because I have updated my reviews and corrected my errors.

   

  Tomorrow after a thorough review online, Im going to email the attorney and let her know that I believe Ive updated everything but if she sees anything else incorrect she can let me know and Ill correct it. Its important to me that Id be honest about it and Im glad I was able to figure out the invoice with help. 

   

  I dont want them in my house after they were lying straight to my face while we were both looking at a leak so they cant fix anything, but if they admit that they shouldnt have made recommendations based on an inspection with the water off and agree to retrain their staff regarding inspections, and agree they will not contact me again using any method or take any legal action against me, I will mark this interaction as resolved with BBB and stop working with ******* at WFMY because Im busy with other things right now and would really like to move on. 

   

  If they would like to negotiate further for me to take all the truthful reviews about my experience online down, Im willing to hear what they have to say as long as there are no more legal actions or intimidation.

  
  
  
  

  

  Business Response

  Date: 08/22/2024

  Go Green is still happy and willing to work with our customers on solutions with concerns pertaining to our workmanship. We decided to seek attorney counseling and have them as a mediator for this matter due to the severity of threats provided by ******************. 
  
  Since then ****************** has made some changes to her initial complaints on the BBB and social media posts not including Nextdoor. She has added on the social media posts that Go Green DID in fact complete the work stated on our invoice but these posts still have negative verbiage with false information and continued threats. See attachments.
  Also, when a major flooding water leak occurs in a home, it is essential to repair that leak source immediately and before water is restored to a home. This step ensures there are no additional water leaks occurs, which could lead to more severe problems to a home. Once the immediate repair is completed and the water is safely restored to the home, we then conduct a thorough plumbing evaluation to assess any potential residual effects of the large pressure within the water lines and ensure everything is in good working order. This approach was provided during our professional visit in order to protect your home and provide long term peace of mind. 

  Customer Answer

  Date: 08/23/2024

   I am rejecting this response because:
  
  Go Green keeps ignoring the major issue here, which is that they performed and inspection WITH THE WATER OFF and MADE RECOMMENDATIONS for updates, which I accepted, based on that NEGLIGENT inspection. Instead of fixing the main problem, turning on the water, and then performing the inspection, I believe they did the inspection on purpose to "save" work that I NEEDED so that I'd have to pay for it. This inspection was sold to me as something that would make sure ALL my potential problems were solved. That was a LIE.
  Had the inspection been performed properly with the water on, I would have been able to properly make decisions about the work I wanted done. I have adjusted the comments that Go Green shows here.
  Though I have communicated with the attorney directly, I have heard nothing back.
  
  I will continue to warn other potential customers about this predatory practice, since the owners have not acknowledged it.

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an appointment scheduled with gogreen because they put in my 2 ac units in 2023. When I called the lady assured me I would be charged a ***** service fee. I did purchase this house in Feb 2024. The technician arrived and let me know the lady was incorrect and that to find the leak it would be ****** to find the leak. Because I needed my ac up and running I agreed. The tech found a leak and let me know itd be an additional 2800 to fix it and that he hoped there wasnt anymore leaks. I did speak with a manager about the issue and called to follow up and still havent heard anything back from this company.

  

  Business Response

  Date: 06/20/2024

  On 5/28/2024 at 919am we received a call for the customer stating that she had another company out at her home and they think the unit has a leak due to no refrigerant in the system. She requested us to come out since we installed the unit for the previous customer on 6/8/2024 and she just moved in around March of this time. During this recorded call (all calls are recorded with recording announcement), our customer service specialist let her know that it would be a $69 dispatch service charge to get the technician out but that would be all they are responsible for until approval of one of the options that he provides. Our technician went out on  5/31 and provided an option for a leak search so that we can narrow down exactly where the leak is for a repair. The customer agreed and signed the option. Once the leak was found, an additional option was provided and the customer declined as she felt that the work should have been completed at no charge. Our technician explained how a typical HVAC warranty works and that the warranty is not rolled over when a new home owner takes over the home. On 6/3 at 1057am, our dispatcher left a voicemail for the customer and asked if our visit went well and if she had any feedback for us. The customer returned our call on 6/5/2024 at ****** and let our representative know that she was in fact not happy from our visit as we just installed the unit a year ago. Our representative let her know that she will have a manager reach out as soon as possible. The service manager reached out same day on 6/5 and went over her concerns with her, talked about the concerns of the manufacturers warranties not being transferable but did stat that he would follow up with the manufacturer to see what they can do to help with the current situation. On 6/12 at 149pm, the customer called in and asked our representative to have the manager to give her a call back in which we were still waiting to hear back from the manufacturer. On 6/18 we received a notification that the BBB had a complaint for us from this customer. After a few attempts to contact the customer, we were able to reach her and go over the results from the manufacturer and are currently working with her for a solution. She has an appointment for today for repairs to be completed.

  Customer Answer

  Date: 06/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. They did in fact come and fix my ac unit.